The only thing that wasn't clean was the outside of the truck. It was filthy. It didn't bother us, but just something to note. But it is winter in Wisconsin, so vehicles get dirty quickly & easily. The service was exceptional tho!Darren B.
Central Wisconsin Satellite
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAWN S.
Customer did not leave a comment.Matthew R.
very good serviceMurray G.
I was there at 11am and there was nobody there despite it being the open hours. I called the number on the door and no one answered it returned my call. I had a neighbor waiting to drive me home. that location should NEVER be a authorized uhaul. Owner not there ever and don't care.Dominick G.
Customer did not leave a comment.Peter L.
Customer did not leave a comment.Jeremy P.
No personnel there when dropped off.roxanne P.
On arriving for drop off there was no one available before the closing time the place was already closed I dropped the truck off and put keys in the overnight drop box the next day I get a call from Uhaul asking where their truck is, apparently it was not in the system as to who has it or where it was going, very unprofessional. Then to find out we were charged almost $2000 more than originally quoted.Joshua D.
Service was great. Will use again.Brad L P.
Customer did not leave a comment.john P.
Customer did not leave a comment.Todd O.
Customer did not leave a comment.JASMINE L.
Inside of the truck was dirty and smelled like cigarettes. Pepper packets and food crumbs in the cup holders, what looked like spilt soda on the dash. Back of the truck had grass clippings and small pieces of dirtClayton A.
I was very satisfied with my truck. It was clean in front as well as in back. Thank youTerilyn E.
Nothing. Frank was on time and the truck was very clean. I would use this location again or recommend it to anyone. Thank youJANET H.
As always best service. They're are multiple dealers in town. I always choose this place. Best customer service hands down anywhere. Thank you again!william H.
Agent was very helpful and considerate. I appreciated his willingness to work around my schedule.Merle C.
It was not the pick up location I wanted. It all came together with considerable extra work in my end.Paul C.
Hello, the U-Haul was very clean and it was very easy drive only problem was that every pump we had it made thunder noises and it scared all the passengers but besides that it was a good ride and it was a good price. Thank you for your service.Jameson L.
Customer did not leave a comment.Bruce H.
I returned UHaul Truck with EXACT Level of Gasit had when I picked up . I was charged $6.80. I sent the drop off Location a picture of Gas Level when I picked up the Truck. I am awaiting and credit back on my Credit Card. Lets see what happens now. Not Cool This is the Second time I dropped off at this location both times Nobody around- Almost like it's a part time Job- You have to call and sometimes nobody answers.William O.
When making reservation, reserved pickup in Marshfield- rec'd call the day before saying had to go over to Wisconsin Rapids to pick up. Was provided wrong address. Upon obtaining correct address clerk wasn't even at the site- was out getting food. All this running around delayed our move by 4 hours. And we were charged the extra mileage over the 131 miles to go from Wisconsin Rapids- Marshfield- Woodruff. We would have been under the 131 miles if we could have picked up in Marshfield. We were also told at pickup we wouldn't be charged for the miles to get from Wisconsin Rapids to Marshfield- but in the end we were chargedGarner R.
Let your customers know exactly where they need to pick up their vehicle. We had two hours wasted of our time because our reservation said one place but instead the truck was in another town.Sarah D.
Truck was clean pick up and delivery was easy and the customer service was great!!Manuela H.
Customer did not leave a comment.Rick G.
Customer did not leave a comment.Brian L.
Horriable expierence did not get the rught size truck on either order which coasted us more money and huge hastle etcKay M.
Customer did not leave a comment.Mai Yang X.
Customer did not leave a comment.dan C.
Went over and beyond to make sure I was able to have flexible to pickup even though they are closed on Saturday.Ben S.
It's not the location that was the issue it was uhaul overall. We used there remote feature for picking up the truck and it was nothing but a nightmare. We ended up having to call and and we waited a total of 30 minutes just to be helped. The truck was an extremely rough ride constantly bouncing off the seat even when the road was in fine condition.Tabitha E.
I was told when I paid in cash that I would get the $60.00 deposit back when I dropped off the trailer. This location said I had to wait for a check from Milwaukee. Mailed to my Massachusetts address. I'm not happyLaura H.
Customer did not leave a comment.John D.
Customer did not leave a comment.Leanne T.
Customer did not leave a comment.Christine S.
We ordered a 15 ft truck for moving a week and a half before the move date, we get there and they don't have any truck for us and all they said " oh there was a mistake" we had to go to another location and settle for a smaller truck and make more trips,doubling our mileage charges or travel 20 miles to get a larger truck. I feel there should be compensation for the inconvenience your mistake caused.sue K.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Gina G.
Frank did an excellent job, got us hooked up and on the road. Thanks Frank G. Richard MatzkeRichard M.
Customer did not leave a comment.Kirk R.
Customer did not leave a comment.William F.
Customer did not leave a comment.Kathleen B.
Customer did not leave a comment.Lynnette W.
Everyone I dealt with was fantastic! It was a great experience!Shela H.
Customer did not leave a comment.Tanya S.
We were not notified that our pickup location changed and it was a 40 mile round-trip to the new location. We could have been more prepared if we would have been notified. We only found out when we reached the location we were told to pick up. When we reached this new location the door was locked and we had to wait for employees to arrive.Patrick H.
Very friendly and extremely helpful with answering my questions and helping to hook up when I picked up my trailer and also unhooking when I returned it.lisa S.
Customer did not leave a comment.Jason V.
Customer did not leave a comment.Terry F.
The reps needs to be more specific on the drop off location.Jameson L.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Tony R.
Customer did not leave a comment.Anna H.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Larron R.
I had a pickup for 3:00 PM. Got to the building sign said "Open", door was locked and no one there. Had to call on phone and the person said he would be there shortly. Hooked up trailer no tail or side marker lights. Found a damaged pig tail connector.I am a retired Auto mechanic of said I would fix. New pig tail didn't fix. Trailer had a short.Jim H.
Customer did not leave a comment.edward S.
Customer did not leave a comment.FRANK G.
Overall I was happy to finally get a U-haul. I did not like the fact that I recieved 2 different confirmations on 2 different days. I reserved a U-haul a week in advanced and then recieved an email confirming a certain time and location. Great! What a relief, right? Wrong! I received another email confirming a different location which was a half hour away. Now I had no idea which location to go to since I never received an email stating the 1st one was cancelled. Mind you, this all happened the night before I'm supposed to move. Having to drive a half hour to pick up and drop off and then pay for that mileage is not right. I wouldn't been satisfied if I was offered a smaller truck closer than having to pay extra mileage which was out of my control. I dont think I'll ever use the online system again. I've always used U-haul and have never experienced such disappointment. The gentleman I dealt with at the location was very kind tho, so that was a plus.LULIETA A.
Everything was great and ready when I arrived. Highly recommend and will use them again!KEVIN W.
Customer did not leave a comment.Howard J.
Customer did not leave a comment.Todd A.
Customer did not leave a comment.John C.
Paid for 100 miles , only put on 26 miles , u haul won't reimburse unused miles .... won't use u haul again and won't recommend them eitherconnie N.
They had no boxes or padsJane S.
This was not the location I reserved. It was open 1 hour after I reserved it, and it was a 50 mile round trip from my home. This cost me extra fuel AND extra time. I find it insulting that you didn't grant any additional cost reduction.Lisa T.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.Sheri F.
Customer did not leave a comment.CYNTHIA B.
Very friendly and personable. Thank you for making my moving day a pleasant and seamless experience!ALLISON H.
The local place was great. I'm very disappointed in U-Haul Corporate! I ordered a 10' truck online. Checking the day of move, it was changed to 17' and increased rate. I called in to customer service and someone named Phillip was to call me back. I have not heard from him. I had to pay the higher rate. I expect a refund.David D.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.David K.
The UHAUL did not include blankets to wrap things in.Myron M.
The truck was dirty, smelly and the windshield was cracked. It was was supposed to gentle ride but was the opposite.TIMM C.
Very friendly, courteous, and professional people.Joanne M.
The issue: I ordered a trailer from Stevens Point. The order acknowledgement showed Stevens Point as the pick up location and when I arrived to pick it up, I was told I had to pick up in Wisconsin Rapids- 40 minutes away- COMPLETELY UNACCEPTABLE!Doug H.
I requested a 10ft truck, which the website made it seem like it would be available, but instead I got an email the night before saying I would have a 26ft truck. Loading up the truck and driving it around with furniture for a one bedroom apartment was a nightmare. I have never driven anything larger than a mini van and was genuinely surprised that I was allowed to operate the vehicle without a special license.Bailey K.
Customer did not leave a comment.John L.
Personnel helpful in explaining mix-up with rental blankets and how to file claim for damaged propertysheri S.
Customer did not leave a comment.Wyatt F.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Tess S.
Customer did not leave a comment.Gino P.
Customer did not leave a comment.boston T.
I picked up at 4 in the morning it was pulling hard to the right th right tire only had 15lbs of air stopped at gas station and aired up tire there was no valve stem cap so must have been a problem. Then realized both front tires were bald on the outside edge of tires and inside was like new. Both front tires were visibly leaning outward on top. Needs front end work. Then got to place to load truck, and there was no loading ramp.wguch made it a lot more work to load. I called and he said he would get back to me an never did. Also he said his printer was out of ink so I didn't get bill. Then was charged for 2 days even though I had truck back at 5 that same day they say they close at 5 but he was out working somewhere else. Called the next day and questioned what I was charged a main he said he would call back when his dad got there and didn't. Not a good experience Would not recommend but probably share my experience and discourage. At that location for sure. Hopefully not like this at other locations.MICHAEL M.
Customer did not leave a comment.Sandra C.
Nothing. Everything was perfectDaniel D.
Customer did not leave a comment.Jeffrey V.
When I picked up my truck, the window had been left rolled down. As it had rained, the seat was wet, leaving the backside of my pants quite wet as well. Also, since the window had been rolled down and it was quite cold the night before, the inside of the windshield had frost buildup. Lastly, the pickup location that I had requested had been confirmed. Only to find out the day of that it was actually a different pickup site. It was only a couple miles away but this made for some confusion upon pickup. I then was later than planned picking up, meaning the people I had enlisted to help me move were waiting at my house for some time before I could bring the truck. Overall, I was unhappy with this U-Haul experience.Christina E.
Attendant came in after hours for turn in however, the paperwork wasn't processed until the next day. Initially I was charged for another day, which was refunded.Mark S.
the truck was full of black dirt. we cleaned it out but it made one of our matress really filthyROBERT O.
Customer did not leave a comment.ROB M.
Customer did not leave a comment.brad H.
dash dirty and cup holder had spills of coffee or soda from previous rental. did not find the driver door mirror to be adjustableMike T.