Had the worst experience when renting a truck. Will neverr come back to youOlivier L.
Customer Reviews for Centre de Service EAK
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was really disappointed to have to pick up the truck in Laval when I had reserved at a service station near my home in St-Eustache. First of all, it wastes us time and second, it increases mileage.You should confirm the rental location when booking the truck to avoid inconvenience. In addition, my confirmation said that we could pick up the truck at 8 a.m., but the garage only opened at 9 a.m. So we had to wait more than an hour outside, because we where a long distance from our home. Finally, they didn't have the dolly we had booked.Jean L.
La personne qui se trouvait au garage du Boul Chomedey Laval, QC H7V2W9 le 26 mai 2021, s'est jouÃ© de moi en me demandant ma carte de crÃ©dit pour soi-disant complÃ©ter la transaction (alors que je me suis assurÃ© chez moi de passer la commande avec le VAN U-Haul qui Ã©tait disponible; Surprise par la suite en dÃ©couvrant que ma banque a dÃ©bitÃ© mon compte en me chargeant en plus l'assurance risque ET...le 28 mai un autre montant a Ã©tÃ© dÃ©bitÃ© de ma compte bancaire Ã partir de cette succursale de Laval. FAÃŽTES ATTENTION AUX MANIPULATIONS DE CES INDIVIDUS, AUTREMENT VOUS TOMBEREZ DANS UNE ARNAQUE. NE DONNEZ JAMAIS VOTRE CARTE DE CRÃ‰DIT.Mohamed O.
Customer did not leave a comment.Luciano T.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.Thaier A.
The staff was very nice and helpful, just that the truck had some soft drinks in it, and some snacks. definitely wasnt clean. I'd go back though.Sara C.
I was not called to notify me that the pickup location has changed. I moved to the location set in the confirmation I received by email and was surprised that the office did not have my reservation. I had to move from Montreal to Laval. the vehicle was not clean. lack of seriousness.MOHAMED EL HADI H.
Everything was great! I have no complaints!Sandra M.
Customer did not leave a comment.patrick J.
DÃ©Ã§u au niveau aprÃ¨s-vente, j'ai reÃ§u une facture et un courriel uniquement en anglais... Dommage. Le lien pour accÃ©der au sondage de satisfaction de la clientÃ¨le se trouve dans un courriel rÃ©digÃ© en franÃ§ais mais ceci nous mÃ¨ne Ã un sondage rÃ©digÃ© en anglais. TrÃ¨s ordinaire.Louis-David B.
Customer did not leave a comment.Polizois K.
Customer did not leave a comment.Raffi S.
I had ordered 24 blankets and a dolly, when I got there, was told they don't carry any kind of supplies (even though your web site and your customer service said different). I had to go several kilometers to another UHaul store. It was inconvenient as when I was returning, I, first return the supplies to one UHAUL, then drive to leave the truck in another. As to the processing of fuel and mileage, the person who knew what to do was not there, the man they said they didn't know when he would be back, but would completed billing process when he came and would send me an email to me. Which I received today, two days later. Every on the billing looks ok. But the extra mileage to get the blankets and dolly, I don't feel I shud be charged for. Respectfully Stratos Mahmourides (Reservation 86945109)Stratus M.
Customer did not leave a comment.Mathieu L.
The owner should tel tne costumer he has to retern at the same place. Because we were sure we could return the van anywhere . WE , my son and I were very angry about that, we phone the central and they could not do nothing about that.No more U-Haul for US.Denis C.
Customer did not leave a comment.Michael N.
En rÃ©servant, quelques jours avant, j'avais demandÃ© un charriot pour meuble. Au site de location, ils n'avaient pas de charriot. Il me semble que le site de rÃ©servation aurait pu vÃ©rifier si tout l'Ã©quipement commandÃ© et rÃ©servÃ© Ã©tait disponnible au site de location. Merci de me lire SergeSerge D.
Customer did not leave a comment.Victor M.
Customer did not leave a comment.Simon P.
Customer did not leave a comment.Christoph D.
Customer did not leave a comment.aitout L.
Customer did not leave a comment.michelle P.
Staff not there on time (almost two hours late), truck damage not properly marked, and equipment ordered appears on bill but not in the truck.Burnett J.
Customer did not leave a comment.Eric S.
Great serviceMohamed R.
This provider was extremely flexible and accommodating. A great rental experience.Charles J.
Customer did not leave a comment.Igor B.
The uhaul app was HORRIBLE and added to stress. App doesn't work when uploading pictures for self verification - lots of bugs. When I called customer service because the app didn't work during the pickup time, I got transferred when the agent multiple times and nobody resolved my issue.Mohammed Awal M.
Customer did not leave a comment.Claude G.
Customer did not leave a comment.Benoit C.
Customer did not leave a comment.Frederik B.
A bit cleaner please... I had to pick up papers and the supplied blankets were just thrown around the van. Great service apart from that.Eric S.
They changed the pick-up location the day before, without a call or anything. Insted of 3km away, the location was 20km far. Wont rent again with you, always something like this happensMaxime C.