Customer Reviews for Centro Xpress
(U-Haul Neighborhood Dealer)

66 reviews

13333 Central Av   Chino, CA 91710
(Centro Basco Restaurant)

(909) 287-3445

Location Hours

  • Mon-Sun: 8:30 am - 6:30 pm

Services at this Location:

Contact Us

(909) 287-3445

13333 Central Av
Chino, CA 91710
(Centro Basco Restaurant)

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 6:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
1.0

Have the vehicle that I reserved, make accommodations and discount when you don't have what I asked for. Cx before me waited for 30 minutes while agent looking for keys for the truck.

Mark S. 
Rating:
2.0

Tank was almost empty when I picked up the truck. At a different location the. I had reserved it. I was guaranteed a truck at a location on Holt/Euclid which was about a mile from my house and my location was moved to Chino. Closer to 10 miles from the place I was moving from. This difference caused me to go over the miles. Which I had to pay for. This would not have happened if I had my original pick up. This is on top of the Al Pat empty gas tank. So for almost $200 I rented a truck with no gas further away from my desired location that I paid then had to pay for those miles and the gas.

Robert C. 
Rating:
4.0

The truck that I have rented has just a 1/4 on gas that's was bad

RAUL M. 
Rating:
3.0

Customer did not leave a comment.

TINA S. 
Rating:
5.0

Customer did not leave a comment.

EPHRAIM K. 
Rating:
4.0

I understand the wi-fi was really slow processing the paperwork. I commend the young lady for doing her best.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
2.0

Horrible experience, I got my reservation cancelled 3 times because reserved a truck online and each time the location called me to cancelled. It was until the 3 attempt that I was able to rent a U-Haul and it wasn't even the size I need. This will be the last time I use U-Haul for moving.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

EPHRAIM K. 
Rating:
5.0

Excellent service and friendly

Louie P. 
Rating:
5.0

Quick and easy. Staff was great.

Tamim A. 
Rating:
2.0

The office had the same trash on the exterior that it had the last time I was there 3 weeks earlier. The employees complained about the owners office equipment, communication and said they were harshly reprimanded for trying to do a good job. My experience tells me the owners are in terrible at customer service and terrible at taking care of their employees. When I returned on a Sunday, the person had ZERO customer service skills. Not so much of a smile

SHANAH D. 
Rating:
4.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
1.0

I was over charged, the place I rented from the owners couldn't speak clear English. The documents I was provided do not explain my current charges. I expect that I get a return call to explain the invoice! I've been renting from uhaul for years. NEVER AGAIN! I mean NEVER! If I do not hear back from your company you will leave me no choice but to review your terrible invoicing and bad business practices on social media. I have a HUGE following - Try me!

PATRICIA ANN F. 
Rating:
4.0

Keep up the good work

RAYMUND RIGOR L. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
2.0

A service with a smile at the drop off location lin chino, the Female employee seemed bothered by presence.

Brianne L. 
Rating:
4.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Daphne K. 
Rating:
1.0

Very poor service. Very poor customer service. Very disappointed at U-Haul. I have reserved 29 U-Haul way in advanced and I double checked by calling and also log into my online account to confirm but the day I showed up there was no U-Haul and owner of store was rude

Michel B. 
Rating:
5.0

Customer did not leave a comment.

Karell M. 
Rating:
5.0

Everything was great!

Brendan S. 
Rating:
5.0

Awesome service

PETERSON G. 
Rating:
5.0

Customer did not leave a comment.

JASON Y. 
Rating:
2.0

Please see above. You can service your vehicles regularly! When calling the 800 number the recording should provide an option to text for help! Internet continuity is not guaranteed while on the road. You're a billion dollar company with a one thousand dollar level customer service strategy. Some C Level person isn't earning their paycheck for these issues to be in place. You're expedient and swift at making reservations and getting customer's money but are hands off after the fact. You have no transparency when it comes to locating district managers, etc. I had to hold for over an hour again just to discuss the issues I experienced with my process.

KEARIENE R. 
Rating:
3.0

I had to wait for my truck to be returned or pay for an upgrade. A better experience would have been to upgrade me (one step) for free and let me be on my way. Second, the location did not open on time. I waited for 40 minutes for someone to arrive. Finally, I left and returned a few hours later. Thankfully, someone was there.

PAUL B. 
Rating:
4.0

Attendant was courteous and clear with regard to instructions regarding return/after hours return; transaction was quick and easy. Thank you!

KATHERINE V. 
Rating:
5.0

Move the key drop off box . Not in the best area . Needs to be under a better light .

KATHLEEN H. 
Rating:
5.0

Excellent service

Trina P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

Never go to this location AGAIN!!!

YVETTE F. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

This place makes the rental process easy.

Aj C. 
Rating:
5.0

This place is the only place I will go in SoCal

qinyuan L. 
Rating:
4.0

Customer did not leave a comment.

STEVE Y. 
Rating:
5.0

Very friendly staff, will 100% use again….thank you!

RYAN H. 
Rating:
4.0

While im driving that car, I feel im going to dead anytime.

Jiaxuan H. 
Rating:
5.0

Thank you for good customer service on phone and in person.

HELEN R. 
Rating:
5.0

Thomas is absolutely wonderful and kind to work with. He made sure I had everything lined up for my move and did a fantastic job making sure I was well taken care of. Would absolutely rent again!

SABRINA L. 
Rating:
5.0

Customer did not leave a comment.

LOURDES A. 
Rating:
5.0

Customer did not leave a comment.

DIAN Z. 
Rating:
5.0

Customer did not leave a comment.

DESTINY H. 
Rating:
5.0

Staff was extremely friendly and helpful.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM I. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

I'm very upset that I was charged for gas When I left the tank almost full and your report shows below 7/8 This is my 4 th time renting from you I have never returned the truck late or with a gas issue. I have pictures of the gas and mileage reading in case you need proof please respond ASAP thank you

Reyna P. 
Rating:
1.0

Customer did not leave a comment.

Stanisha R. 
Rating:
2.0

vehicle stated E85 gasoline instead of the usual unleaded -but I was not informed got fined for not being able to get gas.

Chun Yi L. 
Rating:
4.0

I would recommend because the app was a disaster. I couldn't do the pickup without contacting people in the office directly. The app was sending me to a different location a block away. It was very confusing. But the staff was great.

Jemima G. 
Rating:
5.0

When Customer Service Centers alters Miles Charged Rate due to changes in One Way vs Return to Same Location, the pick up location should be able to see these “notes” within the confirmation order. Otherwise the customer once charged the .99pm, is left to undue the error by calling around to find out who can correct his/her issue. My case I was promised .79pm because of limited availability, but was charged at the pick up location .99pm. at the rental return. $34 in difference is worth fighting for!

Michael H. 
Rating:
3.0

I wasn't expecting the additional requirements to lease the rental (Such as two references that I had to write down).I don't blame the company though As I was originally supposed to pick up the U-Haul truck from a different location but when I got there I was told that they were no trucks by the owner and then quickly received a call from U-Haul telling me I had to go to a different location six or 7 miles away from where I was. In the future I think U-Haul needs to be better at making sure that whatever locations they say that they have their vehicles at actually have vehicles on that day.

Bryan P. 
Rating:
3.0

It's to expensive

miguel M. 
Rating:
2.0

They harassed asking when would I bring the truck back until i asked to stop that I reserved the truck for a certain amount of time for a reason. Never going back here again sorry

EMMANUEL C. 
Rating:
3.0

Customer did not leave a comment.

Samuel J. 
Rating:
1.0

The original pick-up location was changed from Redlands to Chino, adding 30 miles each way and caused me to change my ride arrangements. The person at the Chino site called me twice to confirm my pick-up (after I confirmed online), then called me a 3rd time to rush me to my appointment, when I was scheduled to be 15 min early. Lastly, they still charged me a $4 process fee for who knows what and I had to wait over an hour to get the truck I reserved. The associate's name is Thomas, and he provided absolute garbage customer service. Will never recommend this site to anyone.

RICHARD A. 
Rating:
1.0

I am very disappointed with the service at this location starting with the pickup to the receipt I did everything online for reservation i got there to pick up and the guy made a whole new reservation for me over the phone that took 15min then the guy in the office took another 25min trying to unlock the back of truck for my dolly to go in. Upon return I requested a receipt via email and I find that its blank my cc is pending a 100.00 charge and I'm charged for insurance i didn't request my AAA covers me in any vehicle. I never recommend this place. Worst experience ever with uhaul being that I only needed truck for 1 hour tops and I was late for another appt scheduled

rose N. 
Rating:
5.0

Customer did not leave a comment.

AMANDA KATE T. 
Rating:
2.0

Very hard to find, very little assistance, furniture blankets were not already loaded in the truck, had to carry them myself and load them, truck was dirty and had debris and leftover garbage in the cab, box was not swept, there were bugs on the windshield, truck was pretty well damaged on the box and not repaired, which I'm sure someone was charged for in the past. Had to clean gum off the passenger seat. Truck was used to travel from Rancho Cucamonga to Chandler, AZ and the air conditioner wouldn't work in 111 degree temps across the desert. All in all, a rather miserable experience.

KYLE R. 
Rating:
4.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

Francis D. 
No reviews have been submitted for this location.

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