Customer Reviews for Century Storage - Riverview LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Century Storage - Riverview LLC

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Herman P. on

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Staff very easy to deal with. Location was great for our needs.

SEAN M. on

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MARK S. on

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Sheik I. on

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This location is one we have used many times and their customer service is excellent. Our issue is with U -Haul themselves we had a very horrible experience retrieving our reservation and we were using their lock box system to obtain our keys for the truck. It took us over an hour and many calls to be able to finally get our truck. For a company that caters to families I find that unacceptable. Especially when I was given the excuse that it was because it was Sunday. If you can't support your service on a particular day then don't offer it on that day. Just a horrible horrible experience.

Duane G. on

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Roger M. on

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John Y. on

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maybe having some more trucks at your Location

Dorah-Leigh L. on

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Tony H. on

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Very nice vendor made us feel very welcome.

MICHAEL V. on

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Quick, easy, and painless rental.

Gregory K. on

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The vehicle was in need of maintenance - the Check Engine light was on. More concerning was that the carpet/insulation was loose on the driver's side of the engine cover and ended up jammed under the accelerator pedal, resulting in problems controlling the speed of the vehicle. I had to remove that piece of carpeting to have proper control. Both issues were reported when the vehicle was returned.

ANTHONY S. on

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Robert F. on

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Great experience

Irma C. on

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JOSE R. on

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Ernesto N. on

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Bernard A. on

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Learn to treat your customers with professionalism and trust

Raquel A. on

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Robert R. on

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Josephine F. on

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Michael D. on

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I reserved this with the on-line option, when I arrived and started the process I was greeted by the lady inside and she offered to do it in there which was very helpful and quicker. I returned it after hours using the online service and found the instruction very easy to use. Great experience, friendly staff. Renting the truck was the easiest part of my move!

James V. on

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I had an outstanding Uhaul rental experience from Century Storage. Prior to the pick up day, Bonnie called to inform me that I had reserved two trucks, not just one, which was a mistake on my part. When I did pick up the 26-footer, the rental process was very efficient, and the instructions Bonnie provided were thorough and very informative. And the drop-off was a breeze as well. I will use this facility for all my Uhaul needs in the future.

Timothy Y. on

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Very friendly staff, thank you!

Thomas F. on

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RENA T. on

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Very friendly

Maria H. on

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Aliris A. on

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Andrew E. on

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The trailer I rented was the worst I’ve seen yet from Uhaul. What frustrates me was that I was told “You’ll have problems with this one” when I was filling the paperwork out. Since I drove to this place and I was under a time constraint, I had to. I was told I’d need a crow bar to close the roll up door. I was able to get it at the lot, but nearly smashed my finders to pieces trying to get the latch past the roof. This should have been out of service! Ruskin location has perfect units and I would have gone there had I known it. :(

Pamela R. on

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Excellent experience, easy to return, amazing customer service!!

DAMION R. on

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N/A

Kent D. on

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Friendly fast service. I will use this location again.

Michael R. on

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More parking space

Danaelf D. on

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Great service, good people no improvements in my opinion

Kimberly T. on

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The associates were wonderful. They had the most cost effective way for me to haul my items. They helped me in any way they could. They were super friendly too. I will definitely rent from them again.

WENDELL W. on

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Good customer service training

Rod B. on

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Diego M. on

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The service was excellent

Fred H. on

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Truck was very clean . However, the front end needs work. The steering is extremely “loose”. Somewhat difficult to drive. I would never take that truck on an interstate.

Jack T. on

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Michael R. on

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service was great!!

Ryan D. on

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Rodney C. on

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The place was so busy the young man actually did a good job but did no walk around with me. When I returned the truck the lady that checked me in said I put a paint scuff on the hood. The scuff was already there. She showed me a picture of a truck with a sun visor in it which was not what I received. There was no sun visors. I’ve rented from uhaul many times. This location at Rhodine and 301 she was very rude. I’m disappointed.

Matthew R. on

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Thomas B. on

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Daniel S. on

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Truck in really poor condifiton and dirty.

Timothy B. on

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William S. on

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Outstanding service, truck, and process. Highly recommend! Best rental experience ever!

Josie F. on

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Continue your excellent customer service.

Karla M. on

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Nothing

FELIX W. on

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stephanie M. on

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The associate could not explain why Uhaul is storing a copy of my drivers license

Gordon M. on

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Staff was friendly and helpful

Jose V. on

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Long wait. Good service though.

Marquise W. on

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Romelia G. on

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Great customer service!

Anthony F. on

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Basil M. on

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CHARLES H. on

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Leslie L. on

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Lewis M. on

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This was a better rental of a U-Haul, then I have had in the past. (many years ago) I would use them again.

TONY B. on

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Nothing

Alan M. on

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GEORGE M. on

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Waited a 1/2 hour to pick up truck due to computer issues didn't tell us all the hidden fees Or the $100 holding fee. Customer service can be improved

David R. on

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Mildred F. on

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Fast friendly clean efficient! Staff is very pleasant!

Eduardo P. on

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Tammi F. on

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Offer hourly rental rates.

Jason F. on

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Nastassia W. on

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Tracy and Dave were very helpful and a pleasure to work with. However I did reserve movers through your moving help department. Millennium movers were a no call no show. I called them (after they were scheduled to be at my house), no answer so I left a message. A woman called me back and gave me every excuse as to why her movers can’t complete my move. They are unprofessional and don’t seem like a REAL moving company!!

Calvin T. on

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Best location I've ever been to.

William V. on

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Great and friendly staff

RONNIE W. on

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Very friendly and helpful staff to work with.

Richard T. on

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RONNIE W. on

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Very friendly and helpful.

BILL C. on

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TRUCK smelled like Body order!

floris J. on

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Scott S. on

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Had door cable break. Truck was still usable. Manager and customer Service were helpful

Brian B. on

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Charles J. on

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Very friendly and courteous staff

RONNIE W. on

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The staff was very helpful, I would recommend them to anyone who needs to rent a truck.

Sara S. on

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I thought the receptionist was extremely helpful and had great communication skills. She was delightful to work with!!

LINDA M. on

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Booked the reservation through UHaul and had reservation for 10 days (due to unexpected event in the family). Fortunately, was able to return after 8 days, but was told by the person at the facility that they would never have given us the rental for that long if we went through them directly. Little discouraging, but yet still satisfied with our rental.

Chris B. on

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Robert K. on

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Didn’t have a van but they got me in a pickup. I’ve used this place twice & will use in the future.

Judah M. on

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My only suggestion would be you should have given me a credit for fueling the van more than what I received it at or at least given me the dolly at no charge. I guess that is what you get for going above and beyond what is required. No problem, cause next time I'll barely fuel it to exact amount as how I received it.

Cindy B. on

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They are absolutely wonderful there. Knowledgeable, friendly and efficient. I would definitely recommend using them. I was referred from a friend and would like to pass my experience on to others.

Perry T. on

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Get your website uhaul.com fixed! I had a 7:00am pick up on the 24/7 ride share. But when I hit “get started” it went automatically to Turn on location services which it was. I tried it on 2 phones. I had to wait until 9:00am for the place to open and there was 2 other people with me waiting also that couldn’t use the website. Thank god for the people at the location because you have serious issues with your website.

Ronald H. on

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Make your services less expensive.

Zachary J. on

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Charged me for 2 additional days due to their inability to accept the return of their equipment.

DARRYL R. on

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Michael M. on

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No improvements needed. Tracy is terrific and runs a great operation.

kenneth S. on

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Jarrett M. on

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Stay in business! LOL!

Rodney R. on

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Rodney R. on

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Diona F. on

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MICHAEL S. on

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Amazing customer service. Enjoyed the whole process.

Jon B. on

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The cleanest, most friendly UHaul rental agency I had ever used. When I walked in, I thought I was in the wrong place because is was so clean and well organized. A+ staff and service!

christine S. on

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Very unprofessional! Extremely rude & over charged my card. Couldn't be responsible enough to take accountability for their actions & made it seem as if I was lying when I confronted the issue! I would never do business at this place again!

Michael S. on

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Customer did not leave a comment.