Customer Reviews for Champion Self Storage #61
(U-Haul Neighborhood Dealer)

Rating:

4.0

The tire gauge was on and there was popcorn in the glove department. Just FYI

Rating:

3.0

For the two times I've been there I've had to call a number on the door because no one is in the office. Office staff not very pleasant and offers very little information about pick up or returning the vehicle. Won't rent here again.

Rating:

5.0

Customer service was excellent, process was simple. My ONLY gripe is that both window handles in the truck were broken, thus not allowing us to roll down the windows. Everything else was excellent.

Rating:

1.0

My truck was dirty. Reservation times mixed up. I think someone was in training. He could not give a a definitive answer. I have several pictures I wanted to upload of the dent and the dirt in the truck but was not able to do it only accepted one photo.

Rating:

4.0

My guaranteed equipment was not ready at the scheduled time. No guarantee was offered for the delay. The Uhaul system was down resulting in a delay in getting equipment for about an hour. The equipment I ordered ( cargo can) was not returned by previous customer. Once system was back up, I was given a 10 ft truck as a replacement. The 10ft truck was too big for what I was picking up resulting in having to carry items down a pathway to load rather than being able to back up to a door. Also since I was delayed, I had to wait even longer to be checked out because the locations employee had left for break. This all resulted in me having to cancel an appointment I had with my business resulting in a potential loss of revenue for my company. I called Uhaul to find out a solution initially due to the system being down, and never reached a human being, then I tried the chat feature and it would not connect to anyone. I hope Uhaul and other companies realize how missteps in the operation can compound rapidly causing undue expenses to their customers.

Rating:

5.0

I was impressed that the two people working at Champion Self storage had on masks and there was hand sanitizer and a cup for new/used pens. Both reps were very friendly and helped me even when I could not pull up the reservation on my phone due to data connection problems. The woman was very patient, helpful, and professional. It was very helpful having the lock attached to the truck. Great experience!

Rating:

5.0

Have more that one of the moving aids available For rent. The furniture dolly was not returned by the previous customer so I was not able to get one that I had reserved.

Rating:

3.0

I was overcharged with some add ons that I didn't have as part of my reservation. The agent did not provide a detail of the cost.

Rating:

3.0

It was a very tight squeeze to get the truck into the parking area. There were no visible signs of where to park the truck.

Rating:

5.0

The guy was speedy service .

Rating:

1.0

We returned the truck at 5 pm on Friday, April 1. Posted hours indicated they closed at 6 pm. There was a computer printed sign that said “AT LUNCH” and the doors were locked. The facility has a huge parking lot, BEHIND a gated fence. We parked the 26' truck in the smaller lot and while we did not block any entrance it made the road into the entrance smaller. We called several times before arriving and there was no answer. Another customer there said they had been trying to get in since 1 pm. We used the app to return the truck with pics showing our rented items (dollies & pads) inside. I hope they were still inside the truck once an attendant ever moves the truck. We took a picture of me slipping key inside office at 5:17 with the “AT LUNCH” note on door. I sincerely hope there is no issue with our return! This facility makes me hesitant to use UHaul again even though we have used y'all for 5 different moves!

Rating:

3.0

Van was dirty, had trash and mud on floor from recent renter.

Rating:

5.0

The staff is fantastic, very helpful and professional. The storage units are clean, as well as the outside area. We HIGHLY RECOMMEND!! William and Susan Hall

Rating:

5.0

No issues.

Rating:

3.0

Quoted online for 48. But charged 87!!!! 40 miles with the 19.95 truck rental

Rating:

1.0

Be much clearer about expectations when you are picking up a vehicle using the mobile process. There was no equipment in the back. Granted, I was refunded by uhaul customer service for the amount, but the lack of communication and the fact the pick up location changed three times made for a poor experience.

Rating:

2.0

Uhaul Truck driver door did not shut properly. Back rolling Cabin door was jammed and extremely hard to down. I was told or advised by your representative because of the size of my apartment.do not rent the large truck but instead rent the smaller truck. I had to make 2 full trips due to poor advise.

Rating:

1.0

I would appreciate a call regarding my experience 770-315-5451.

Rating:

5.0

My experience with the staff was excellent they were on point as far as my needs.

Rating:

5.0

Very helpful staff and week run operation

Rating:

5.0

This was a great place to store my items customer service was on point and if needed I would return.

Rating:

5.0

The worst storage place I’ve had rented from the only storage I’ve been too that doesn’t help someone when they are done n bad ! I will never ever rent thru or advise any one else to rent thru them !!!!

Rating:

5.0

Overall great experience both locations

Rating:

5.0

This was my second time using this storage facility. I have had great experiences both times and would highly recommend to anyone! Thank you for your quick and courteous responses.

Rating:

5.0

The staff at Champion Self Storage is always courteous and very helpful, which makes it an easy decision for me to continue to use this facility for my current and future storage needs.

Rating:

3.0

My reservation disappeared a couple of times and I had to keep repeating my information. It was frustrating because I was hot and breathing was difficult while wearing a mask. I had also expressed wanting the truck one way. I didn't pursue that issue because the check in was so lengthy. Now U-Haul got $162. That was too much.

Rating:

5.0

N/A

Rating:

5.0

Both counter associates were awesome in assisting us thru the process.

Rating:

5.0

I was with this until since 2009 and I mate so many nice people. I had some good times with Terry which was there during the last years I rented. The rent got way out of hand for me to pay and just kept going up. The people was great and never gave me any problems and was helpful when I NEEDED them to make me feel happy but as I said the rent was just too high. Best wishes to you all.

Rating:

1.0

I Rented a van for 5 hours and returned it to the store five hours later. The Manager on duty accepted the key to be checked out. She stated they would email me my receipt. Two days later I received my emailed receipt and noticed that I was charged for two extra days for the rental and charged two days insurance. I stated to the employee on duty and he stated that it was not their duty to refund me for their mistake and I had to contact customer service for their mistake…….

Rating:

3.0

Everything did turn out fine, but it was stressful when I couldn't get a hold of anyone in the office or over the phone for days at a time. I was stressing for nothing, as everything went through online just fine, but if there are adjusted hours, maybe it could be posted on the door for the week so we know when to come back (or call) if we need to talk to someone in person. I know everyone is short-staffed, and like I said ,everything did turn out fine in the end! Thank you!

Rating:

5.0

Everything was great and I will be back if I need to rent a storage unit again Thanks for everything

Rating:

5.0

Everything was perfect. And staffs were so nice. I had very good experience. Thank you

Rating:

5.0

Nothing. Everything was good and the truck was easy to drive.

Rating:

5.0

It was a great experience, wonderful customer service. And if I need you in the future will use. Thank you Adrienne Ford.

Rating:

5.0

Worse experience of my life

Rating:

5.0

Although they take care of the property the actual contract was... They told me I had the one free month with U-Haul when I called from out of State, but when I actually got here they changed their mind. I was told the reason was other people wanted the unit, They wouldn't even pro rate my unit... Why did I pay for a whole month when. I only stayed 2 weeks... No thanks my next storage will be some where else...

Rating:

2.0

The truck was dirty. No attempt had been made to clean it. This is in the midst of a global pandemic.

Rating:

5.0

None

Rating:

5.0

Owner and facility staff were fantastic place was really clean I would highly recommend to anyone

Rating:

5.0

everything was great but please delete my email

Rating:

5.0

My furniture was in the storage unit for 16 months and the staff were always nice and friendly. I would recommend this facility to anyone who needs to store their furniture for however long they need to.

Rating:

5.0

Always friendly staff.

Rating:

5.0

Great service

Rating:

5.0

Excellent experience very easy and excellent customer service

Rating:

5.0

Destiny at the Loganville location actually set everything up for us. Then, our pick-up location was changed to Grayson. However, destiny was the one that we dealt with, and she was very knowledgeable and accommodating.

Rating:

5.0

I just wish they had a dumpster to make it easier to get rid of stuff in your unit instead of having to get a truck. But I understand they have to make money.

Rating:

1.0

The manager of the location had a hard time processing my order due to poor network, resulting to my card currently being charged three times for a single transaction.

Rating:

5.0

Even though we got a cargo van that was not cleaned we still had an overall good experience.

Rating:

1.0

Reserved a truck from a location 2 minutes away from my apartment 3 weeks in advance. At 6:00 the night before I was supposed to pick up the truck, I got a notification saying that my truck reservation has been moved to a location 1 hour away from my apartment. I then proceeded to spend the next two and a half hours trying to resolve the issue over the phone and on the Uhaul website, which it never did. Driving to the pick up location and back added an unexpected 2 additional hours of travel to my day at the very last minute, on a day that I was already planning on traveling for 8 hours. I am EXTREMELY dissatisfied with the way this was handled.

Rating:

3.0

10' truck was FILTHY. 20 moving blankets that were requested were not in the truck at pickup time - what is the point of having online pickup if you still need to go into the store to pick up keys and pre-ordered supplies?

Rating:

5.0

Everyone at Champion Grayson is Awesome!!

Rating:

5.0

Need more carts

Rating:

5.0

Owner is greedy. Started at $135 a month in 2019. In 2 years the rent went up 240%. It was $325 at the start of 2021. Same as stealing to me. With the pandemic and the tight job market, raising someone's rent over 240% is just not right. You reap what you sow. On a side note, light in unit never worked, there was always trash right inside my door blown in there by the grounds keeper and had a water leak at the end. Try another storage unit.

Rating:

5.0

The unit appeared to be clean and all went well until we moved our things out of the unit and realized we had rat droppings on our belongings :( As we moved more things out, we discovered two dead mice on the floor of the unit. Disgusting! I will not be using them again.

Rating:

5.0

the property manager was awesome!! we will definitely use this location again in the near future!!!!

Rating:

1.0

Area supervisor was supposed to call me but never did. Needed to add insurance and they told me he had to approve and would call me. Never heard from him. Also the phone line at that store was bad.

Rating:

1.0

Driving down the highway with windshield wipers that DO NOT WORK! Down pouring almost crashed. Called U-haul SEVERAL TIMES No one picked up. Called the location I picked it up at and the 800 #.

Rating:

1.0

Stop the unfair practices. I'm overly charged for the rental, from $59 to $263. Please avoid them if you can.

Rating:

4.0

Truck was not broom clean when I took I but was instructed to get it back broom clean Online return not working

Rating:

5.0

I had no problem at this location The staffs were curtious and took the time to explain my concerns at the time

Rating:

4.0

Deliver vehicles with a full gas tank always. Give customers the option of not using their cell phone to record drivers license data - recording data with traditional analog methods.

Rating:

2.0

I was two hours late on returning it due to traffic and I was charged for a whole extra day.

Rating:

5.0

People were great. Truck old and dirty. Smelt of gasoline after driving for a while. Back of truck dirty, red clay, and debris. Had to sweep it out before we could use it.

Rating:

2.0

The lady we dealt with was not customer friendly. She was rude and not very helpful. Made us do everything when we returned the van. Have rented from other places that were much friendlier and more helpful. This woman had an attitude and it showed!!!

Rating:

5.0

Staff is great

Rating:

1.0

The truck drove like it had transmission issues. I had to pull over twice to let it reset so I could drive it without the engine reving high. The $29 rental for 32 miles ended up costing $112. I will do something different next time. They make it where you have to get the insurance otherwise you have to pay for the trucks downtime if it gets a flat tire. There was no one there when I turned the truck in, so I could not get my receipt or discuss the charges. I put gas in the truck and the charged me for gas anyway.

Rating:

5.0

Your staff was very professional and customer service oriented; something today that is not as common as it used to be. Continue such practices.

Rating:

5.0

I was charged insurance unnecessarily and still it has not been returned to my account after several attempts with staff. Also there was a hard time finding transport carts in the buildings to take items to storage unit-i'm disabled and was on 2nd floor. Access hours were till 6 pm. Still have not got my money returned after calling and in person visit what can be done about that other than my atty.

Rating:

4.0

The system was down at the time I picked up my vehicle but the clerk was great. She had to put it in manually. She was very nice and knowledgeable. She made sure I got on the road in a timely manner. It was a pretty good experience. I even ran over my time I was supposed to have the vehicle and I was able to drop the keys off even though the office was closed. It was a pretty easy experience.

Rating:

5.0

Awesome

Rating:

4.0

Kim was very pleasant.

Rating:

5.0

We love Teri n her staff. That is why we keep coming back for our truck n storage needs❤️

Rating:

5.0

Rear staff and clean facility.

Rating:

4.0

Helpful, Friendly and kind staff

Rating:

4.0

Confirm all equipment rented is available before finalizing the rental and putting the truck out for pickup, so that your customer is not stranded expecting they will have the equipment they paid for but ends up not being available - especially when the pick up is after hours.

Rating:

2.0

Let customers know in advance about not having what they requested

Rating:

5.0

The staff was very professional and friendly

Rating:

5.0

Everything was ok

Rating:

5.0

All staff were excellent and went out of their way to be helpful.

Rating:

5.0

The ladies were amazing

Rating:

5.0

Excellent place to do business with I left my unit unlocked one time and within an hour they notified me it was unlocked they are on top of things there

Rating:

5.0

I was very pleased knowing I didn’t have to worry about the safety of my property it was very clean and the staff was very nice I rented there for 4 years and never had a problem 🥰

Rating:

5.0

We loved renting with you all!! You all were veey kind and helpful! The only thing we could never turn the light on. We brought our own bulb one day and the lights did not come on. Thanks for everything!!!

Rating:

5.0

I removed my belongings on 12-22-20 not 12-31-20. I was very disappointed that the rent was not pro rated. I paid for 31 days in December but I only used the storage unit for 22 days. .

Rating:

5.0

Great staff. very friendly and helpful I will use them again

Rating:

5.0

Had a great storage experience.

Rating:

5.0

Can't say enough about the staff at Grayson!! They were not only well trained and efficient...they were just down right friendly and enjoyable.

Rating:

5.0

No issues.

Rating:

5.0

Too expensive . Also found a live roach in one of my boxes. The facility is clean so it likely came from a tenant.

Rating:

5.0

The staff were very friendly and thorough. The unit was clean and easy to access. There were flatbed hand trucks available, which made moving items much easier and faster.

Rating:

5.0

Everything went very smooth and as expected. Also rented a truck at the same time and paperwork was streamlined, truck was ready as requested and staff got me out quickly and on my way. Thanks.

Rating:

5.0

everything went as planned. Had trouble trying to use the big round lock on the door. Was able to run next door and get a replacement lock. Thanks for your help.

Rating:

5.0

Everything went great

Rating:

5.0

Staff was very professional and answered all my questions. Building was clean and had good lighting. The storage room was a bit higher than advertised, but that's a good thing.

Rating:

5.0

The manager was nice, and informative. So far no problems.

Rating:

5.0

The ladies in the office were amazing. I was very pleased with my service, the transition of moving my mom's furniture could not have gone any better.

Rating:

5.0

Kim was awesome

Rating:

5.0

I was very pleased with the facility. I cant think of any complaints

Rating:

4.0

N/a

Rating:

5.0

very friendly staff!

Rating:

3.0

Helpful courteous service.

Rating:

3.0

The move didnt go so smoothly but dealing with the staff there was tbe bright moment of the whole move... they we`re professional and a delight to talk with.

Rating:

4.0

The associate that was at the storage unit was very helpful. She made it very easy to get situated at my unit. Thanks.

Rating:

5.0

A+++

Rating:

4.0

Ms. Terri was very helpful and made sure to give me a call on my move in day. She helped me upgrade my unit

Rating:

4.0

Very friendly staff and clean storage unit.

Rating:

4.0

Facility is very clean and the lady that assisted me was very courteous and extremely helpful

Rating:

5.0

The ladies were very busy when I came in but were friendly and professional. Great experience.

Rating:

5.0

The lady was very Pleasant. Also the place was well kept together, nice clean. I`ll continue storing my things as long as possible.

Rating:

4.0

Ms.Terri was exceptionally wonderful..great customer service and kind