I love working with this location. She is very sweet, quick and efficient. I have been to other locations that are not that way.
robert p
Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rachel was very nice and professional and went beyond to get any questions answered for me. The location was clean and inviting.
Jeannie HFrom the 1st phone call with questions to the day we picked up the truck it was a great experience. The employees were professional, friendly and knowledgeable. The location was convenient and the office clean and comfortable. Couldn't ask for more.
Carol J1/29/24 when I book the lady at the desk was very helpful and nice.....also the same for the next day cause she was there again
Kenirra JThe picture taking feature failed miserably, very frustrating, able to load taken pictures but reloaded page and deleted loaded pics. Otherwise, people and truck excellent.
joe hI can't think of anything you can do to improve customer service. I had an overall excellent experience renting the U-Haul. The same ladies have handled my rentals over the last 3 years and are very professional and take care of me like I am family! I always recommend this location to my friends. Thank you.
Suzanne Gkeep up the good work and excellent customer service
Bruce MNot charge for miles that were not used
James CThe things I did not like was I was put to the back we could not use our dolly because the cement was to hight. We was told online we would get 2mo. 50 percent off the first 2 mo We was doing the paper work and I said ok they said online I get 2mo.half off . The girl then said I don't get that because most of the units was taken. That's not right I should have got the deal
Janet BRachael she is such a big help, she has excellent customer service, you asked her something she is on top of everything storage and a uhaul and she has a great Personality ,smiling etc; we will give her 100!! thank you so much! So if you need a storage unit and uhaul truck go to This place Reasonable prices too!
DELRENE LFriendly and fast
Brittany SBest service ever. The lady was very professional and nice. I'm very happy with the drop off location
Rodney HVery nice lady 👍
David YThis was my second time renting a U Haul from this location. Both times it was a pleasant and easy experience. I would highly recommend anyone needing a storage unit or a U Haul to use Champion Storage in Palatka, FL. Jessica is amazing!
Emma LStaff was very friendly. Would highly recommend this location.
Lori PThank you for easy transactions!
Janet JGREAT CUSTOMER SERVICE!!
Glenise IMake sure the truck is completely empty and free of leaks!
Jacob MI can't think of any improvements that are needed. Jessica handled my rental very efficiently. Highly recommend using Champion for your storage or moving needs.
Emma LEverything was wonderful, thanks
crystal YGreat people... exceptional service
THOMAS SThe lady was very nice
Margaritta AMake sure the rental has gas in them and hand trucks
Melissa NGreat service
Carl MAwesome customer service, they helped us in a time of need
james gWas told to return by Sunday at 4pm and I did, never was told they close at 2pm on Sunday and that if you return past then you’ll be charged till Monday. If I knew I would have returned it before 2pm. Also, truck was returned Sunday per contract but was charged thru Wednesday morning cause “that’s when they found the key” and was told “I’ll see if I can reverse it, but probably not”. Will never use uhaul again!!!!
Cody Jgirls in office were very helpful
Susanne cIt satisfied my need of a truck.
Mary RSeemed daunting at first time through but after that it didn’t seem too bad
Louis PEverything was good. Keep up the good work!!
Annie jGreat experience. The staff was cordial and quick.
Jeff RThank goodness we got here early because the woman at the from desk said they were so full she was going to call and tell us we needed to drop the truck off somewhere else. After driving all over this would have been extremely ridiculous.
Miguel PWe were charged a cleaning fee and the truck was clean when it was returned. We used it to get a dresser and only 100 miles 1 dresser things were broken on the truck dash button for light in back of truck .window roll up handle was coming off as you roll window up or down I will never go there again .we left truck because they were at lunch .1 he and half we would have had to wait worst experience from uhal ever. I'm disappointed they can use the fact they can charge my bank to add on extra fees fo them.
sarah wManager was very helpful.
Timothy HI was charged an after hours fee even tho I was on time and they’d decided to close a few minutes early. The truck driver seat is broken, the visor is broken, the light in the back is flickering and there was a switch in the dash that was broken. The worst maintained uhaul I have ever rented.
Amanda DHad lots of difficulty trying to return the truck. Took pictures as instructed 6 times but it would not upload to u-haul. Called customer service and Alex was awesome! He helped me with the issue and gave me alternate instructions so that we could turn in the truck.
Dean EGreat customer service and the willingness to help was excellent
Gregory JI had the truck for a total of two days. The pickup place said they would waive the fee for the second day. I was charged almost $400. Charged from both the pickup and drop off place. I opened a dispute twice. No one responded to the second one. I would not recommend Uhaul to anyone! I will never use Uhaul again and I will certainly let everyone I know the experience I had. I'm out almost $200. Moving is expensive enough without being charged extra. This is the worst customer service I have ever dealt with!
Meredith MVery nice young lady took care of the truck return.
WILLIAM MChampion storage was very helpful. This review is not about them. It’s about the uhaul company itself. Uhaul needs a new logistics manager. I first reserved a 15 ft truck online for another location pickup. I was called and told that location didn’t have any. And was told to go to champion. When I got to champion. They didn’t have the truck either. And I was told that uhaul had reserved 3 more reservations for that day and they only had one truck. Luckily I got the only truck. But I did not get the dolly I had ordered. Uhaul had come and got all the dollys from this location. Again. Champion was very helpful. But how can uhaul confirm a reservation weeks ahead when there are not any trucks at that location. I will be using a different rental company next time.
GaryWade SStaff is what's makes it the best
Meredith HThe rates are way to high
Joanna WThank you!
judy tWonderful and helpful staff.
Douglas WNeed a better place to park and a emergency number that works ...... other than that they good
KENIRRA JChampion uhaul of Palatka,Fl., charged me for 25 gallons of supposedly used fuel for 46 miles , round trip from Palatka to Welaka returned same day on 10/9/21, and no one from Uhaul will address this complaint.Shame on you.I am a struggling widow and cannot afford to be overcharged. I will dispute this overcharge with my bank.
CATHERINE CVery friendly staff took covid precautions
Kelly LLocation failed to take pictures of the equipment, resulting in nearly an hour of waiting on hold for customer service to process the after hours pickup.
Kellin R