Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)

370 reviews

4001 Reid St   Palatka, FL 32177

(386) 328-1434

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(386) 328-1434

4001 Reid St
Palatka, FL 32177

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Noel P. 
Rating:
4.0

Manager was very helpful.

Timothy H. 
Rating:
2.0

I was charged an after hours fee even tho I was on time and they'd decided to close a few minutes early. The truck driver seat is broken, the visor is broken, the light in the back is flickering and there was a switch in the dash that was broken. The worst maintained uhaul I have ever rented.

Amanda D. 
Rating:
4.0

Had lots of difficulty trying to return the truck. Took pictures as instructed 6 times but it would not upload to u-haul. Called customer service and Alex was awesome! He helped me with the issue and gave me alternate instructions so that we could turn in the truck.

Dean E. 
Rating:
5.0

Great customer service and the willingness to help was excellent

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A.  |  Overall Experience 
Rating:
5.0

I give both the ladies at this location 5+ stars they were great 😃

Meredith h.  |  Overall Experience 
Rating:
1.0

I had the truck for a total of two days. The pickup place said they would waive the fee for the second day. I was charged almost $400. Charged from both the pickup and drop off place. I opened a dispute twice. No one responded to the second one. I would not recommend Uhaul to anyone! I will never use Uhaul again and I will certainly let everyone I know the experience I had. I'm out almost $200. Moving is expensive enough without being charged extra. This is the worst customer service I have ever dealt with!

Meredith M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Very nice young lady took care of the truck return.

WILLIAM M. 
Rating:
5.0

This facility is awful and over priced! The staff is rude and shady! I wanted to get my belongings out before the next billing date, they ignored my phone calls and refused to answer any questions! When I was finally able to reach the manager they held my belongings hostage and continued to bill me when I didn't want the storage ! Still haven't been able to get my things from their unit... they threw my kids stuff away! Horrible people !

Salethea H.  |  Overall Experience 
Rating:
4.0

Champion storage was very helpful. This review is not about them. It's about the uhaul company itself. Uhaul needs a new logistics manager. I first reserved a 15 ft truck online for another location pickup. I was called and told that location didn't have any. And was told to go to champion. When I got to champion. They didn't have the truck either. And I was told that uhaul had reserved 3 more reservations for that day and they only had one truck. Luckily I got the only truck. But I did not get the dolly I had ordered. Uhaul had come and got all the dollys from this location. Again. Champion was very helpful. But how can uhaul confirm a reservation weeks ahead when there are not any trucks at that location. I will be using a different rental company next time.

GaryWade S. 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Staff is what's makes it the best

Meredith H. 
Rating:
5.0

Customer did not leave a comment.

Doug E. 
Rating:
5.0

The place was very clean, office always nice and helpful, my only complaint was the price was constantly going up,

Joanna W.  |  Overall Experience 
Rating:
5.0

The rates are way to high

Joanna W. 
Rating:
4.0

Customer did not leave a comment.

Isiah S. 
Rating:
4.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

Thank you!

judy T. 
Rating:
5.0

The facility had tons of roaches and was constantly an issue which led me to finding another storage facility. After being in the unit for two months the price was increased $50 but nothing was added (I.e. additional bug spray, more lighting, nothing). On top of that I moved out on the 5th but was not pro rated anything back after having paid the entire month. The only positive thing I can say is the staff was very friendly.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yamond G. 
Rating:
5.0

Customer did not leave a comment.

Kiondra S. 
Rating:
5.0

We left because the facility doubled our rental rate. And we were notified 3 weeks before Christmas. When we moved out, we found numerous totes covered with roach droppings. Would not recommend this facility.

Clint D.  |  Overall Experience 
Rating:
5.0

One day they will raise your rates over 50% and you will move out. They will raise your rates at least 8% every year. Some of the most greedy people I have ever had contact with. Store at your own risk and get insurance because they will not help you if anything is damaged. You will be very unhappy if you store anything here. Stay far away. Do not do business here.

DWAYNE R D.  |  Overall Experience 
Rating:
5.0

To the owners. Thanks for the 59% increase in the rental. Got me motivated to put the money in my own pocket.

Larry H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne G. 
Rating:
5.0

Customer did not leave a comment.

Amber N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni D. 
Rating:
5.0

Did not appreciate that my move out of unit was not pro-rated. December 6th was my move date but paid for the entire month, December 30. Nice, real nice doing business with you U-haul.

Deborah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade T. 
Rating:
5.0

Price was supposed to jump almost $100 at beginning of year. To much for that small unit.

Brandi D.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful. The storage unit and grounds were very clean.

leisa g.  |  Overall Experience 
Rating:
5.0

Wonderful and helpful staff.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
3.0

Need a better place to park and a emergency number that works ...... other than that they good

KENIRRA J. 
Rating:
5.0

Customer did not leave a comment.

Nichell T. 
Rating:
1.0

Champion uhaul of Palatka,Fl., charged me for 25 gallons of supposedly used fuel for 46 miles , round trip from Palatka to Welaka returned same day on 10/9/21, and no one from Uhaul will address this complaint.Shame on you.I am a struggling widow and cannot afford to be overcharged. I will dispute this overcharge with my bank.

CATHERINE C. 
Rating:
5.0

Excellent storage facility. Staff very helpful.

David S.  |  Overall Experience 
Rating:
5.0

the lady were very helpful and great smiles on both faces and very friendly

Kathrine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Shenta J. 
Rating:
5.0

We had our unit for 3.5 years, spent over 11k and had major damage from mice and roaches. We had nothing in the unit to draw vermin. I was told it was due to their exterminator changing their process and chemicals. They refuse to reimburse us for the damage. Staff was friendly and helpful until we had an issue.

LISA K.  |  Overall Experience 
Rating:
5.0

After being away for a few weeks I got a chance to go to the storage unit. As I got a few things out I noticed massive rat droppings and roach's where everywhere and roaches had gotten into many of my belongings. I had to spry the boxes down well and restore them because of the infestation. There where massive rat droppings all along the beams of the unit.

Gene y.  |  Overall Experience 
Rating:
5.0

No light bulb in our storage unit. We put one in, but the fixture itself didn't work. Also, when we moved our items out of the unit, bugs/roaches were in everything. Since all of our items were moved from a roach-free home in West Virginia, I know they weren't there when we moved our items in. Now we have to have an exterminator to treat our new home to make sure that all of the roaches we carried in with the boxes are dead. I detest bugs of any kind, so this was a huge deal-breaker for me.

Jacqueline D.  |  Overall Experience 
Rating:
5.0

Great customer service very well ran business will definitely use again. Thanks

David S.  |  Overall Experience 
Rating:
5.0

Thank you so much.

ADA Q.  |  Overall Experience 
Rating:
5.0

Great all around for storage !

Matthew H.  |  Overall Experience 
Rating:
5.0

Very friendly staff took covid precautions

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Carlos S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful & friendly but the unit I had just didn’t meet the standards of all other units, my unit leaked so unfortunately multiple of my items where soaked & became moldy, I will suggest from my lesson learned pay then extra for a climate controlled.

Kylee L.  |  Overall Experience 
Rating:
5.0

Super friendly staff

Monica S.  |  Overall Experience 
Rating:
2.0

Location failed to take pictures of the equipment, resulting in nearly an hour of waiting on hold for customer service to process the after hours pickup.

Kellin R. 
Rating:
5.0

Customer did not leave a comment.

Leon B. 
Rating:
5.0

Customer did not leave a comment.

Mae W.  |  Overall Experience 
Rating:
5.0

The team was nice and very respectful the lady help me

Sherard B. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Grace, was super helpful, efficient and reliable

Andand K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne M.  |  Overall Experience 
Rating:
1.0

Charged me for a dollie that was not in the uhaul. They pressured me to sign a contract quickly and did not have me to inspect equipment before signing. Will be talking to corporate tomorrow if my issue is not resolved.

eugene C. 
Rating:
5.0

Customer did not leave a comment.

Carole M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
5.0

The reason I would not recommend a friend is because within two months I was there you Raised my rates up to $80 a month from 50 and the the gate has not ever been fixed it’s always open

KEVIN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christen C. 
Rating:
3.0

The truck was not cleaned. We had to clean it before we loaded our possessions. The truck had a lock on the back that the facility did not have a key to. Had to get permission to cut off. Ordered 2 dozen blankets and they were not there. We were told we could go to another location to get them. Not acceptable. They made moving day more stressful.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Anastasia R. 
Rating:
1.0

They canceled my reservation in front of me and I had to redo it. The lady wasn't trained at all and because it took over an hour to get my reservation completed, I was late to work and got written up. Thanks.

April J. 
Rating:
5.0

Staff were friendly and very helpful. Unit was clean. I had no Problem at all and would recommend anyone to check out this place if they are in need of a storage unit.

Mary M.  |  Overall Experience 
Rating:
5.0

Great job!!!

Edward M. 
Rating:
5.0

I'm filing a law suite against you all. there's a law that says I am entitled to get my deposit back. Waiting to go back to my lawyer. Thank you.

Timothy J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jarrod S. 
Rating:
5.0

This place was so great! People were nice and helpful.

Cheyenne H.  |  Overall Experience 
Rating:
5.0

Everything was Great

bruce D. 
Rating:
5.0

There were roaches in both our units! I complained several times and get nothing but I’m sorry! We have to take extra steps in unpacking our stuff into our brand new home and even had to throw several things out.

Mallorie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry V. 
Rating:
5.0

Very nice and helpful

John E. 
Rating:
5.0

The reason why is yall prorate monthly fee when someone rents a unit. But when they pay a full month, and let you know know ahead of time they will be getting out. Yall do not prorate then. I paid 105.00 a month for 2 weeks. Yall are just takeing peoples money. That is wrong.

Gina C.  |  Overall Experience 
Rating:
5.0

Everyone was terrific in the office as well as the maintenance guy

Jose A.  |  Overall Experience 
Rating:
1.0

Service was Horrible !! What I reserved wasn't available and I ended up having to go to two different locations to get two different teu ks and got charged full price for both! I will never be using this company again and will discourage all family and friends from using your service as well!!

lisa W. 
Rating:
5.0

Facility was always clean, staff are very friendly, highly recommended, and if we ever need extra storage, we will be back!

Melissa L.  |  Overall Experience 
Rating:
5.0

I only vacated my unit because the rental rates kept increasing. At this point they have doubled my initial entry rate. I understand inflation but the monthly rates just got too high. I was able to purchase a very nice and sturdy structure for less per month than your unit.

MARGARET S S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Doesn't matter if you only need it for a week or two, or a month. You still have to pay for a full month. I don't think this is right, you are paying for something that is not being used.

Priscilla H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara D.  |  Overall Experience 
Rating:
5.0

The storage was damp and wet, items were damaged, we took pictures and trying to get reimbursed, please reply

BARRY L H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Happy New Year

BRUCE M.  |  Overall Experience 
Rating:
5.0

In just the year and a half I have had his storage unit, the rental fee has increased over time to $40.00 more per month than when I started, which I can no longer afford. The facility and staff were fine; the cost is just much more than other storage facilities in the area.

Joanne G.  |  Overall Experience 
Rating:
5.0

I ask for months to have junk boats parked in a area not for storage. These boats made it impossible to back a trailer to my storage unit.my unit is for business not pleasure so I loaded and unloaded daily. I spoke to staff dozens of times about this issue with no response. Staff said boat owners would not move the boats. So I’m moving out of my 2 units after 9 months of complaining. And price goes up every few months and that not right. I’m done with this facility. And now staff has messed up my paperwork on which unit I have moved out of. What a mess. Never again!

RICK A C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

The front gate was broken when I first rented rv space. I was told it would be fixed within a couple of days. After a month went by the gate still wasn't working. I removed my rv earlier then planned do to the lack of a secured area.

JHON T.  |  Overall Experience 
Rating:
5.0

I had to file a consumer complaint in order to resolve the issue I had with Champion Self Storage. Ultimately, it was resolved, but they tried to continue to charge me for 2 units after we moved everything left into one unit. On a more positive note, the gentleman who checked units and spoke with customers at the units was a very pleasant person to talk to.

Jacqueline D.  |  Overall Experience 
Rating:
5.0

The staff were extremely professional and helpful. Tabetha and Jose were friendly and made us feel welcomed and appreciative of our business. Thank you for such a pleasant experience. Carol and Phil McDavid

CAROL M. 
Rating:
1.0

Customer did not leave a comment.

Felicia K. 
Rating:
3.0

Have someone with a phone on them for when they are out of the office

christopher H. 
Rating:
5.0

Customer did not leave a comment.

MARL W. 
Rating:
5.0

Went above and beyond to assist me

Marie W. 
Rating:
5.0

Customer did not leave a comment.

Santana W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
2.0

There was one lady working inside that was less than friendly...and in Texas, we would call her down-right rude. Another younger lady tried to be helpful but the older one barked at her. We would not return because of her.

ZACHARY A. 
Rating:
5.0

Customer did not leave a comment.

Leeman C. 
Rating:
5.0

Great Great service

LASHANDA G. 
Rating:
4.0

Helpful and fast service 😊

Charles C. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
3.0

Employee's could be a little more prompt, courteous, and professiona!

Richard C. 
Rating:
5.0

Everything was great! Service and the equipment. Customer service was excellent!, Tabitha, Sara and Jose we most helpful! Thanks again

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Give a better heads up about the check in for the truck, whats all needed to look at etc before take off

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

After hours. No personal contact

SHARON P. 
Rating:
2.0

Be more respectful of other people's time. If someone has an appointment be available

KAREN C. 
Rating:
3.0

It took that lady 24 hours and 4 tries to get me a truck rental when they had a truck on the premises.

Vicky Y. 
Rating:
5.0

Customer did not leave a comment.

DONNA R. 
Rating:
4.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

LADIES IN OFFICE WERE VERY SWEET AND PROFESSIONAL.

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
2.0

The process was anything but user friendly. The storage unit handle itself looked as though it was going to fall off. The return process for the truck was not easy at ALL. As a matter of fact that process should've been explained better. And all the “fees” is quite ridiculous, they didn't have half the equipment that I needed so I had to compromise and should've been compensated for that. All in all super glad it's not a permanent thing and will look somewhere else for future moving needs!

ASHLEY C. 
Rating:
5.0

Tabitha and her maintenance man both went above and beyond helping me, you have two very good employees,

Joanna W. 
Rating:
5.0

Customer did not leave a comment.

Brandi C. 
Rating:
1.0

Find better more professional help

Brenda M. 
Rating:
5.0

no suggestions needed

James D. 
Rating:
5.0

The people working there and who assisted me were very professional and friendly. My all around experience with these personnel was exceptional.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Keyonda G. 
Rating:
5.0

Everyone was nice and helpful thanks

David W. 
Rating:
1.0

This is just too funny. Tried for two months to get a reply online and phone. Never got ANY response. I gave up and then get an email hoping my move went well. Seriously?

Patrick N.  |  Reservation 
Rating:
5.0

Unit was clean. Reservation process was easy. Staff very friendly and helpful.

Victoria V.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Silma M. 
Rating:
4.0

Staff was very helpful and knowledgeable about about the process. They answered all of my questions completely. Unit was clean. On line reservation was very simple. So far so good.

Victoria B.  |  Reservation 
Rating:
3.0

The mileage was wrong, the fuel gage was wrong, the engine light AND both rear tires were flashing needing air. Was told they would discount it since it was the only small one and they did not discount anything

Elizabeth S. 
Rating:
5.0

We rented from Champion Storage in Palatka Florida. Lauren made the rental very easy, she worked quickly and was very helpful.

Jeanne D. 
Rating:
5.0

The lady who was working was friendly and knowledgeable. Getting in & out was quick, easy & stress free. I would highly recommend this location to my family and friends.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

LUZ E. 
Rating:
4.0

Very nice people and facility works great for what we needed stored.

Allison P.  |  Reservation 
Rating:
5.0

Great experience. The process was fast & quick.

KATRINA Y.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Devett E. 
Rating:
5.0

Have more stores like the one on hwy100 in Palatka FL.an more employees like Jess.

RICHARD G. 
Rating:
5.0

Employees were very friendly and helpful

James N.  |  Reservation 
Rating:
5.0

All the girls are very helpful in the office thank you everyone at Champion storage Palatka Florida I'll definitely get the word out to you guys you're awesome

Suzanne D. 
Rating:
5.0

Coming in today to pick up

Stephen J.  |  Reservation 
Rating:
4.0

I loved the way they worked to get me in a bigger unit in the same day. Also champion storage has great customer service

Kayla R. 
Rating:
4.0

Service was excellent!

Richard C. 
Rating:
4.0

Sweep out vehicle before renting to someone. Also make sure employees read mileage correctly when vehicle is returned.

sue S. 
Rating:
2.0

I used this storage facility because U-Haul advertised it would be a one month free unit, I did not learn until arrival they don’t honor that, even though it let me book it that way, misleading advert

Russel A.  |  Reservation 
Rating:
1.0

They would not honor the free month rental that I signed up for when reserving the truck, false advertising.

Max A. 
Rating:
5.0

Very helpful and friendly.

Anna T.  |  Reservation 
Rating:
3.0

Everything went well

James N.  |  Reservation 
Rating:
3.0

Truck did not have a full tank.. it was less than 3/4 full when i picked it up.. i should have taken a photo I feel they charged me for that? I had to pay more than the estimate.. but i did not go any extra miles

Jeanine O. 
Rating:
4.0

Staff at location was very helpful making the reservation. The condition of the truck is a different story. Hard to start, front end shaking, did not change gears. Had to cancel our move.

Sheila M. 
Rating:
3.0

I liked it .

Shania T.  |  Reservation 
Rating:
4.0

we were promised by U Haul a free months storage when we turned in our truck at this location. Come to find out when we drop off the truck that this is only possible at a U Haul owned facility. You need to change what you promise or make it more clear.

Warren P. 
Rating:
5.0

Manager was super helpful and friendly. She made the whole process super smooth.

Diana v.  |  Reservation 
Rating:
5.0

Nothing you guys are the best and will always go back to the same location for all of my moving needs. All the staff was friendly and helpful, the nicest people you could fine they understood my needs and helped me a lot in a really bad time of need.

Engracia P. 
Rating:
4.0

Nice facility. Very clean. And very professional workers.

Marlon F.  |  Reservation 
Rating:
5.0

Having been a customer of Champion storage for a couple of years now, I was once again very pleased with the customer service that Bonnie (manager) gave us.

Robbie G.  |  Reservation 
Rating:
5.0

Bonnie is always so helpful. Thanks again.

Melissa L.  |  Reservation 
Rating:
3.0

some kind of white power falling on all my stuff

ROBERT U.  |  Overall Experience 
Rating:
5.0

Thank you

Marlene C.  |  Overall Experience 
Rating:
5.0

I used this facility for about 2 years and never had any problems at any time.

ROY C.  |  Overall Experience 
Rating:
5.0

Actual move out date was 12/29/18. Extremely helpful staff.

ANDREW S.  |  Overall Experience 
Rating:
5.0

Nice units, fantastic helpful and friendly staff!!!!

IRENE M W.  |  Overall Experience 
Rating:
3.0

Prices seem to be high. The facility is clean and the unit I was assigned was clean. Door on unit is rusty and hard to open.

Privacy R.  |  First Impressions 
Rating:
2.0

I was disappointed to see rat feces in my unit upon arrival, especially since I`m paying so much for a climate control unit in order to NOT deal with this sort of issue.

Privacy R.  |  First Impressions 
Rating:
5.0

Very helpfull staff

Privacy R.  |  First Impressions 
Rating:
5.0

Mrs. Bonnie is excellent in customer service! She took very good care of me and made me feel both welcomed and important!

Privacy R.  |  First Impressions 
Rating:
2.0

Facility was very neat and clean. Sales associate was dishonest twice about monetary things and very shady.

Privacy R.  |  First Impressions 
Rating:
5.0

Great Job, In and out, Clean vehicle, ran good, did eat the gas though!

Privacy R.  |  First Impressions 
Rating:
4.0

Overall the experience was very good, the pricing was a little misleading but we were able to get everything we needed plus more. She was able to work with our individual circumstances.

Privacy R.  |  First Impressions 
Rating:
5.0

Very nice people, easy to move in. Couldn`t ask for a better experience.

Privacy R.  |  First Impressions 
Rating:
4.0

William was friendly and explained everything thoroughly. The facility is neat and well-kept.

Privacy R.  |  First Impressions 
Rating:
4.0

Change in moving situation, so no longer in need of storage at this time. Although if in need at a later date, I will choose this company for my storage. Sincerely, Erna Meyer

Privacy R.  |  First Impressions 
Rating:
3.0

Didnt get storage unit. But they were extremely nice when i called.

Privacy R.  |  First Impressions 
Rating:
5.0

Owner/manager were very helpful and courteous. Facility is conveniently located and is sufficient to its purpose. Would recommend.

Privacy R.  |  First Impressions 
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