Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)

347 reviews

4001 Reid St   Palatka, FL 32177

(386) 328-1434

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(386) 328-1434

4001 Reid St
Palatka, FL 32177

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yamond G. 
Rating:
5.0

Customer did not leave a comment.

Kiondra S. 
Rating:
5.0

We left because the facility doubled our rental rate. And we were notified 3 weeks before Christmas. When we moved out, we found numerous totes covered with roach droppings. Would not recommend this facility.

Clint D.  |  Overall Experience 
Rating:
5.0

One day they will raise your rates over 50% and you will move out. They will raise your rates at least 8% every year. Some of the most greedy people I have ever had contact with. Store at your own risk and get insurance because they will not help you if anything is damaged. You will be very unhappy if you store anything here. Stay far away. Do not do business here.

DWAYNE R D.  |  Overall Experience 
Rating:
5.0

To the owners. Thanks for the 59% increase in the rental. Got me motivated to put the money in my own pocket.

Larry H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne G. 
Rating:
5.0

Customer did not leave a comment.

Amber N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni D. 
Rating:
5.0

Did not appreciate that my move out of unit was not pro-rated. December 6th was my move date but paid for the entire month, December 30. Nice, real nice doing business with you U-haul.

Deborah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade T. 
Rating:
5.0

Price was supposed to jump almost $100 at beginning of year. To much for that small unit.

Brandi D.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful. The storage unit and grounds were very clean.

leisa g.  |  Overall Experience 
Rating:
5.0

Wonderful and helpful staff.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
3.0

Need a better place to park and a emergency number that works ...... other than that they good

KENIRRA J. 
Rating:
5.0

Customer did not leave a comment.

Nichell T. 
Rating:
1.0

Champion uhaul of Palatka,Fl., charged me for 25 gallons of supposedly used fuel for 46 miles , round trip from Palatka to Welaka returned same day on 10/9/21, and no one from Uhaul will address this complaint.Shame on you.I am a struggling widow and cannot afford to be overcharged. I will dispute this overcharge with my bank.

CATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Shenta J. 
Rating:
5.0

Very friendly staff took covid precautions

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
2.0

Location failed to take pictures of the equipment, resulting in nearly an hour of waiting on hold for customer service to process the after hours pickup.

Kellin R. 
Rating:
5.0

Customer did not leave a comment.

Leon B. 
Rating:
5.0

The team was nice and very respectful the lady help me

Sherard B. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Charged me for a dollie that was not in the uhaul. They pressured me to sign a contract quickly and did not have me to inspect equipment before signing. Will be talking to corporate tomorrow if my issue is not resolved.

eugene C. 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
4.0

Customer did not leave a comment.

christen C. 
Rating:
3.0

The truck was not cleaned. We had to clean it before we loaded our possessions. The truck had a lock on the back that the facility did not have a key to. Had to get permission to cut off. Ordered 2 dozen blankets and they were not there. We were told we could go to another location to get them. Not acceptable. They made moving day more stressful.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Anastasia R. 
Rating:
1.0

They canceled my reservation in front of me and I had to redo it. The lady wasn't trained at all and because it took over an hour to get my reservation completed, I was late to work and got written up. Thanks.

April J. 
Rating:
5.0

Great job!!!

Edward M. 
Rating:
3.0

Customer did not leave a comment.

jarrod S. 
Rating:
5.0

Everything was Great

bruce D. 
Rating:
5.0

Customer did not leave a comment.

Harry V. 
Rating:
5.0

Very nice and helpful

John E. 
Rating:
1.0

Service was Horrible !! What I reserved wasn't available and I ended up having to go to two different locations to get two different teu ks and got charged full price for both! I will never be using this company again and will discourage all family and friends from using your service as well!!

lisa W. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

The staff were extremely professional and helpful. Tabetha and Jose were friendly and made us feel welcomed and appreciative of our business. Thank you for such a pleasant experience. Carol and Phil McDavid

CAROL M. 
Rating:
1.0

Customer did not leave a comment.

Felicia K. 
Rating:
3.0

Have someone with a phone on them for when they are out of the office

christopher H. 
Rating:
5.0

Customer did not leave a comment.

MARL W. 
Rating:
5.0

Went above and beyond to assist me

Marie W. 
Rating:
5.0

Customer did not leave a comment.

Santana W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
2.0

There was one lady working inside that was less than friendly...and in Texas, we would call her down-right rude. Another younger lady tried to be helpful but the older one barked at her. We would not return because of her.

ZACHARY A. 
Rating:
5.0

Customer did not leave a comment.

Leeman C. 
Rating:
5.0

Great Great service

LASHANDA G. 
Rating:
4.0

Helpful and fast service 😊

Charles C. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
3.0

Employee's could be a little more prompt, courteous, and professiona!

Richard C. 
Rating:
5.0

Everything was great! Service and the equipment. Customer service was excellent!, Tabitha, Sara and Jose we most helpful! Thanks again

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Give a better heads up about the check in for the truck, whats all needed to look at etc before take off

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

After hours. No personal contact

SHARON P. 
Rating:
2.0

Be more respectful of other people's time. If someone has an appointment be available

KAREN C. 
Rating:
3.0

It took that lady 24 hours and 4 tries to get me a truck rental when they had a truck on the premises.

Vicky Y. 
Rating:
5.0

Customer did not leave a comment.

DONNA R. 
Rating:
4.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

LADIES IN OFFICE WERE VERY SWEET AND PROFESSIONAL.

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
2.0

The process was anything but user friendly. The storage unit handle itself looked as though it was going to fall off. The return process for the truck was not easy at ALL. As a matter of fact that process should've been explained better. And all the “fees” is quite ridiculous, they didn't have half the equipment that I needed so I had to compromise and should've been compensated for that. All in all super glad it's not a permanent thing and will look somewhere else for future moving needs!

ASHLEY C. 
Rating:
5.0

Tabitha and her maintenance man both went above and beyond helping me, you have two very good employees,

Joanna W. 
Rating:
5.0

Customer did not leave a comment.

Brandi C. 
Rating:
1.0

Find better more professional help

Brenda M. 
Rating:
5.0

no suggestions needed

James D. 
Rating:
5.0

The people working there and who assisted me were very professional and friendly. My all around experience with these personnel was exceptional.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Keyonda G. 
Rating:
5.0

Everyone was nice and helpful thanks

David W. 
Rating:
4.0

Customer did not leave a comment.

Silma M. 
Rating:
4.0

Staff was very helpful and knowledgeable about about the process. They answered all of my questions completely. Unit was clean. On line reservation was very simple. So far so good.

Victoria B.  |  Reservation 
Rating:
3.0

The mileage was wrong, the fuel gage was wrong, the engine light AND both rear tires were flashing needing air. Was told they would discount it since it was the only small one and they did not discount anything

Elizabeth S. 
Rating:
5.0

We rented from Champion Storage in Palatka Florida. Lauren made the rental very easy, she worked quickly and was very helpful.

Jeanne D. 
Rating:
5.0

The lady who was working was friendly and knowledgeable. Getting in & out was quick, easy & stress free. I would highly recommend this location to my family and friends.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

LUZ E. 
Rating:
5.0

Great experience. The process was fast & quick.

KATRINA Y.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Devett E. 
Rating:
5.0

Have more stores like the one on hwy100 in Palatka FL.an more employees like Jess.

RICHARD G. 
Rating:
5.0

All the girls are very helpful in the office thank you everyone at Champion storage Palatka Florida I'll definitely get the word out to you guys you're awesome

Suzanne D. 
Rating:
4.0

I loved the way they worked to get me in a bigger unit in the same day. Also champion storage has great customer service

Kayla R. 
Rating:
4.0

Service was excellent!

Richard C. 
Rating:
4.0

Sweep out vehicle before renting to someone. Also make sure employees read mileage correctly when vehicle is returned.

sue S. 
Rating:
1.0

They would not honor the free month rental that I signed up for when reserving the truck, false advertising.

Max A. 
Rating:
3.0

Truck did not have a full tank.. it was less than 3/4 full when i picked it up.. i should have taken a photo I feel they charged me for that? I had to pay more than the estimate.. but i did not go any extra miles

Jeanine O. 
Rating:
4.0

Staff at location was very helpful making the reservation. The condition of the truck is a different story. Hard to start, front end shaking, did not change gears. Had to cancel our move.

Sheila M. 
Rating:
4.0

we were promised by U Haul a free months storage when we turned in our truck at this location. Come to find out when we drop off the truck that this is only possible at a U Haul owned facility. You need to change what you promise or make it more clear.

Warren P. 
Rating:
5.0

Nothing you guys are the best and will always go back to the same location for all of my moving needs. All the staff was friendly and helpful, the nicest people you could fine they understood my needs and helped me a lot in a really bad time of need.

Engracia P. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Bonnie is absolutely the best, friendliest, and most helpful, and runs the very best storage facility, and UHaul return facility in the UHaul system!!

William B. 
Rating:
4.0

Was very happy with the rental... staff that assisted us was very helpful.

Chan J. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Bonnie went above and beyond, she was awesome

Keven B. 
Rating:
5.0

Easy to drive and got good gas mileage

ALICE C. 
Rating:
4.0

Customer did not leave a comment.

Lisa P. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
3.0

Customer did not leave a comment.

Bobbie B. 
Rating:
5.0

Prompt efficient service with a smile.

JUDITH V. 
Rating:
5.0

Fast, Efficient, and Friendly Service! Great Team!

RICHARD G. 
Rating:
3.0

Customer did not leave a comment.

jennifer F. 
Rating:
5.0

The customer service was great! The ladies at the desk we're very helpful!

COWAN A. 
Rating:
5.0

Customer did not leave a comment.

Deloris M. 
Rating:
5.0

Customer did not leave a comment.

irene W. 
Rating:
5.0

Customer did not leave a comment.

CARL D. 
Rating:
4.0

return was much easier.

Pat F. 
No reviews have been submitted for this location.

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