Make the app easier to use for picking up and returning trucks.
Steve S
Customer Reviews for Channahon General Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brakes were a little mushy and driver door opens on you if it's not slammed shut
Tina FThe radio was “haunted “. It came on by itself to an am station that was all static. Would not change stations or volume. Went off by itself and then came back on minutes later. Not a real problem. Just funny!
Connie HNothing.
Edward SPick up and drop off were super easy and convenient! The truck was clean and handled great. Thank you!
Leah KGreat service. Very helpful. Very easy. Everything was perfect.
Joseph MCan’t really think of a thing! This business has been a nothing but friendly and went out of their way to make sure I was happy with everything!
Dianna WNo improvement needed. Great service!
Ann GI dropped off at 1 on a Saturday, they were closed a young lady sitting at the desk , when I knocked is all she did it point. Extremely disrespectful, I know Channahon rental very well. The owners are not the way , they are very nice. This girl should not be working there
John SNothing. Great location and super helpful and nice staff. Everything was as it said it would be.
Doug KHave the equipment that's already RESERVED for customers AVAILABLE!! I got to my original U-Haul location & I was told that there's a U-Haul policy where if a U-Haul truck & trailer is rented, & the trailer is returned (but not the truck) then that trailer cannot be rented out. I reserved the trailer over week ago, & much to my surprise, it was not available & there was NO prior contact from U-Haul about my the trailer not being available. Fortunately, another location had the trailer I needed. People at both locations were personal & professional, but not having the trailer available is NOT good business.
John JDont overcharge your customers and expect them to catch your mistakes.
Karl HEasy check in and pick up experience. Very friendly and helpful staff at Channahon Rentals. Truck was clean and ready to go when I arrived. Will definitely use again and recommend to friends and family.
Brent FOutstanding
Patrick WI can’t stand uhaul but channahon rental came there for me after you messed up for the 3 time.
Angela JI was very pleased with the service. The representative of your company was kind and courteous.
Ron CI think I dropped the truck off where I needed to. The parking lot was super empty and clean overall.
Spencer LNothing I could not have asked for anything else. Easy to reserve easy at pick up and drop off. Polite staff. Good experience all the way around.
BRAD MUsed key box drop off
John GThe back of the truck was not swept out and still had gravel and small pieced of garbage in it.
Jon JI appreciate that I didn’t have to drive far and everyone was polite and courteous
THERESA BI dropped my vehicle off with more gas that was picked up with and I took pictures. And this drop off location tried to charge me for not bringing it back full. And when I called and confronted them about it they told me that they read the fuel gage wrong.
Cameron FNothing
Gregory Severything went well
John RAlways rent from them, excellent service!!
Edward HChecking in and out was easy. Both people at the desk were polite and helpful!
Chris EOnly bad thing was primary location to pick up was scheduled for Naperville, locally. But had to drive out of my way to channahon, approx 40 minutes away.
Judith JWas a 24/7 process did not meet any staff
IAN AGreat service
Bob eGreat service
JACK KI choose a different location for pick up, was never told it was ar a another location, til I stood in line at the place I thought it was supposed to be at, fine print of pick up, should be right out in front.
John BSignage for where to park after hours.
Tom WEverything was perfect. Friendly staff and equipment functioned as intended.
BRANDON PDennis and John were great to work with as usual. Easy, quick service!
EDWARD HWhenever I need a truck, I will definitely use Channahon Rentsl
MARGARET DEasy to pick Up and great customer service!
JEFFERY SStop charging extra fees such an insurance when it was already declined
WILLIAM MChannahon rental guys were great!
BARRY LSuper easy check-in and check out Friendly staff
TIMOTHY PFriendly, helpful staff
GARY SI will definitely rent from here again
Anthony K