Customer Reviews for Channahon General Rental
(U-Haul Neighborhood Dealer)

88 reviews

24138 S Municipal Dr   Channahon, IL 60410

(815) 828-6532

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(815) 828-6532

24138 S Municipal Dr
Channahon, IL 60410

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing I could not have asked for anything else. Easy to reserve easy at pick up and drop off. Polite staff. Good experience all the way around.

BRAD M. 
Rating:
5.0

Customer did not leave a comment.

Rimas S. 
Rating:
5.0

Used key box drop off

John G. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The back of the truck was not swept out and still had gravel and small pieced of garbage in it.

Jon J. 
Rating:
5.0

Customer did not leave a comment.

Alice M. 
Rating:
5.0

Customer did not leave a comment.

stephen R. 
Rating:
5.0

I appreciate that I didn't have to drive far and everyone was polite and courteous

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
1.0

I dropped my vehicle off with more gas that was picked up with and I took pictures. And this drop off location tried to charge me for not bringing it back full. And when I called and confronted them about it they told me that they read the fuel gage wrong.

Cameron F. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Nothing

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

everything went well

John R. 
Rating:
5.0

Always rent from them, excellent service!!

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Checking in and out was easy. Both people at the desk were polite and helpful!

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Conrad B. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Albert R. 
Rating:
3.0

Only bad thing was primary location to pick up was scheduled for Naperville, locally. But had to drive out of my way to channahon, approx 40 minutes away.

Judith J. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

BRAD M. 
Rating:
5.0

Was a 24/7 process did not meet any staff

IAN A. 
Rating:
5.0

Great service

Bob E. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

shelly S. 
Rating:
5.0

Customer did not leave a comment.

Jody R. 
Rating:
5.0

Great service

JACK K. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
3.0

I choose a different location for pick up, was never told it was ar a another location, til I stood in line at the place I thought it was supposed to be at, fine print of pick up, should be right out in front.

John B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Signage for where to park after hours.

Tom W. 
Rating:
5.0

Everything was perfect. Friendly staff and equipment functioned as intended.

BRANDON P. 
Rating:
5.0

Dennis and John were great to work with as usual. Easy, quick service!

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

TIM E. 
Rating:
5.0

Customer did not leave a comment.

RONALD O. 
Rating:
4.0

Whenever I need a truck, I will definitely use Channahon Rentsl

MARGARET D. 
Rating:
5.0

Easy to pick Up and great customer service!

JEFFERY S. 
Rating:
1.0

Stop charging extra fees such an insurance when it was already declined

WILLIAM M. 
Rating:
5.0

Channahon rental guys were great!

BARRY L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Super easy check-in and check out Friendly staff

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

JEROME V. 
Rating:
5.0

Friendly, helpful staff

GARY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JORGE J. 
Rating:
5.0

I will definitely rent from here again

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA T. 
Rating:
5.0

Customer did not leave a comment.

FELICIA C. 
Rating:
5.0

Customer did not leave a comment.

jamie S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

PRZEMYSLAW D. 
Rating:
5.0

Happy customer. Thanks!

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Need to figure hourly rates for equipment like tow dollies and trailers

RUSSELL E. 
Rating:
5.0

Trailer right side brake and turn signal light not working

EDWARD M. 
Rating:
5.0

I had to back the truck on to the grass to get it our because a trailer was blocking my exit.

Deborah S. 
Rating:
5.0

We did the online truck pick up, it was very fast and easy. The same for the truck return, quick and easy. I don't think there is anything that needs to be changed. For being a first time Uhaul customer I couldn't ask for anything better!

Robbie R. 
Rating:
5.0

Employees are awesome an always helpful.

WAYNE B. 
Rating:
5.0

I really had no place to park when I returned the truck Facility was closed and another truck was parked in the spot where I picked my truck up from Other than that great experience

KYLE G. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
1.0

I want talk to someone. This was by far the worst experience I've ever had. Very dissatisfied and disappointed.

DAVID M. 
Rating:
5.0

I've rented from CGR before. Always a great experience.

DANIEL O. 
Rating:
5.0

The process was real easy to pick up and drop off .

ROBERT B. 
Rating:
4.0

Good customer service. No hassle, ready service. Minimal time spent for paperwork. Easy return. Good experience!

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

This location had my rental vehicle ready at my appointment time . They made renting the u-haul a breeze . Very knowledgeable and pleasant to deal with . They also had covid and social distancing requirements in plain sight . 5 stars for this place

Gary H. 
Rating:
3.0

Took me a hour & 20 minutes at pick up time to get the after hours online process done... was on hold for 45 minutes with Uhaul trying to get help to get it completed & when I got in the truck the appliance dolly wasn't in the truck either! Also, cost me 45 minutes of movers pay waiting for me to get there with the truck!

DEBORAH M. 
Rating:
5.0

I think it is pretty sad that a person renting the vehicle can't fill the tank and turn it in with full tank of gas.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top