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Robert B
Customer Reviews for Charlies Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a hand truck but when I went to pick up they did not have one. What is the point of reservations if the equipment is not there.
David RTried to use the online rental portal, looking right at a trailer, the location was not even available. Wanted me to drive 7 miles farther. ??? Wound up renting the old fashioned way. Please explain why South Patrick shores, FL does not list a location.
William BThis is a great location to rent UHaul equipment. The folks here were very accommodating and even provided a little guidance and tips to help make sure everything would be safe and secure for transport. I expect I'll be back when I need to rent again. Highly recommended.
Warren HFast, local and convenient
JAMES MSuper easy. Very pleasant pickup & drop off experience!
Gary LI apoligise for not getting the gentleman's name but he was very helpful. I had installed a pin which was a little tight and I had forgotten my tools. He was able to get what I needed to remove the pin and all was good. Again great customer service to the gent with the cane! Rich
Rich KProvide more space for parking.
NATHAN KAll good ty
Mike LBetter maintain the truck. When I entered the truck there was a cracked glass in lower windshield. Door to rear and ramp were not easy to operate. Door was hard to shut and ramp was hard to get locked in and placed back in truck.
Nataline AMike was fantastic!
Darryl DTruck needed a ramp on it.
laura mVery professional and very quick. Great communication. He had us hooked up and checked out very timely.
Lance SGot charged for equipment that was not provided and ended up having nothing to move stuff or cushion
Brynn GEverything was perfect. Best rental experience I’ve had in a long time. This is my new go to for future rentals.
Clifford JVery convenient location!
Girard PApparently a new employee. He was not accommodating, kept saying he didn’t even have a license to move the truck and/or trailer. Then I was charged for 2gallons of gas when I was given the all good. The gauge read over the amount from when I picked it up.
Girard PPeter was terrific. His helpfulness provided a great start to my move. Cheers to him!
Michael HPre occupied, not all that helpful but OK
richard sPeter was so helpful and caring. I would go to Charlies every time.
Anne TGreat experience. In and out. Vehicle ready to go. Check in was quick and easy
Corey SStaff member & vehicle were fine. Couldn't add my driver License on site so attendant did it manually. I thought all that was done. I spoke to an agent at the MAIN number on the phone the night before rental and added the Ins. coverage for $14, & rental rate of $40. plus tax Ins, and Mileage. My trip was less than 20 miles. why was the final charge so high?
Anthony DWas a surprise truck rental need to pickup a vanity for remodeling job, and Charlie’s pulled through with the needed vehicle 🚗!!!!
Robert GFrom my experience there is nothing that needs improvement. The staff at Charlie's were excellent. They were courteous, knowledgeable, professional, and helpful.
michael wEasy folks to deal with, good to have good people to rent from and easy return.
Michael LThe inside of the truck was extremely dirty causing my furniture and other stuff to become extremely dirty with grease and other dirt.
Patience WComputer was very slow processing the transaction. Resolve that issue to speed up the in and out time.
Robert RPeter was kind, poised and enthusiastic getting us all set-up with the trailer we just returned. Having dealt with uhaul for a very long time, once again we could not be more satisfied. And Charlie's automotive is an excellent place to use for uhaul needs. Thank you Peter! Sincerely, K.McK. Satellite Beach
Kristian MThey are great. Will never go to a U-Haul on Rt 1 or Palm Bay again, only Charlie's.
julie sLocation was understaffed, one person running the store as well as uHaul rentals. It took over an hour to get the paperwork completed and trailer hitched
Richard MFor a Small U-Haul Facility it is really excellent. The staff is great, very very helpful & customer-centric.
Joseph LFigure out why the computer system didn't match the online reservation.
ryan b30 min with no other customers in store to complete paper work on a reservation. Bad computer set-up The guy was doing all he could with computer. He had the trailer connected and checked in 5 mins.
Charles HComputer didn’t work
PATRICK KIt worked out perfect and close to my former home.
THOMAS PSo easy to work with
Nathan LI was in an emergency situation out of town and it would have been nice to be able to rent the 2” receiver for my hitch instead of purchasing one for 42$ at this location.
Ryan MOnly one person working the counter so he was constantly having to stop helping the customers renting stuff.
Tanya BFriendly and helpful
VALERIE BI ditched the online process. Quite honestly it’s ridiculous and takes waaaaay too long. Much easier to talk to a guy who clicks a button and says thank you.
Lisa BThe agent was great and very helpful. The only complaint I would have is partially my fault because I forgot my hitch. I purchased one at the site and was charged $64 for a ball hitch. As I said, I forgot mine so I had to pay the idiot price but a U-Haul hitch should not cost $64.
Kevin RI have rented the same size truck last week and I cannot understand why the fuel tank was showing a full tank...and after exactly twenty one (21) miles i had to add 6.6 gallons of fuel for $ 26.70 !! something is wrong as this truck is not gulping almost 7 gallons of fuel for 21 miles (it did not last week). Or the tank was far from full when i picked up the truck, despite the gauge showing "full"
Michael A