Victoria is great ,she explained everything and she is always smiling and friendly I enjoyed renting from north chase st storage. Thank you very much.
Rebecca T
Customer Reviews for Chase Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were friendly and helpful, and made sure we were set for the move. We would use them again.
Charles BFixing the transmission problem that’s all, all that jerking is uncomfortable
Jawon MThe app didn't work as it should have, but the associates at the rental location finished setting me up.
Stephen FHard to rate as dropped off after hours
Daniel SLike, the exact opposite of the pickup location experience.
Craig HI did not receive my dozen storage blankets but was charged for them.
Michael RThe man working there was great. Vehicle was great. The key return is confusing.
RICHARD DThe worst experience I’ve ever had was told one price an charged more than double at the end
BRENSON KOn-site rep was excellent. Would use you site again.
David LExcellent customer service! I'll be back again.
Victor PThe truck cab was NOT cleaned. The gas tank was on "E" EMPTY. The windows were dirty. Employee in office gave incorrect/confusing information about empty gas tank.
gail dHad to drop off and leave keys in drop off box as location was closed during a time it was supposed to be open.
Robert BGood clean
Charles PThis was initially done online completely, automated pick up an hour and a half before the doors open. This would have let us avoid some of the traffic we thought. My phone signal was weak and struggled to get through the process, not UHAUL’s fault but could be avoided with a Wi-Fi provided since that’s what is required. Once we got the truck neither the dolly or the hand truck was present. The smartphone solution was to speak with a customer service person. Additionally, the check engine dash light came on. So we waited till the office opened. This person listened to our issues and ultimately provided an alternative unit. But this was not handled by anyone who wanted to provide customer services. Some of the answers we received were; “ we were not open yesterday so we couldn’t have loaded the (dolly and hand truck) equipment “ & “I don’t work for UHAUL, you should have called customer service in the first place.” So I can’t recommend anything positive about this place.
Randy SGood staff, good communication, good equipment.
Peter SAshley was friendly and helpful
David BEasy in and out process. AC did fall off after going over a small bump.
Deborah DGreat experience. The young lady that checked me in and out was awesome. The one thing I would let y’all know is that the trucks were all parked in the grass area behind the concrete parking lot. There are several parking spot barriers that separate the two. There are open spots where the barriers allow a drive through, but they were hard to see once in truck. I know it’s nit picking but we love y’all’s service and wanted to give you a heads up.
Panos KWe enjoyed the ease of getting the rental and friendliness we experienced with Ashley.
Kenvin FLocation was great. It was just smaller than most I have dealt with that's why I gave 4 starts instead of 5. Service was friendly and efficient.
Audrey VThis should be how every uhaul should be. As far as how customer’s are greeted and treated. I truly don’t know where to begin. Both ladies who assisted. Was remarkable from beginning to the end. From start to finish they were truly transparent in every single step. Even to returning the Uhaul the end cost. They treated my like were one each other from birth while at the same time remaining professional. Try awesomeness.
EGLESPER RAlley was great and the whole experience was great
Joseph TThe car had ashes from a previous smoker, which only bothered me because it was evident the car had not been wiped down despite COVID-19. Additionally, the store manager Ally Hemphill was very rude. We returned the vehicle an hour late due to delays from our movers and she charged us a full extra day despite a lot full of the same vehicles. It wasn’t the charge that was frustrating but how she handled the situation. I’ll never go back to this location.
CHRISTINA LMake sure that the information online matches what thepeople working at each location know. Specifically in regards to international licenses.
Alfredo LTraining . My rental reservation was schedule Online and when arriving at the pick up location the app was not working. I went inside the building and asked for help. My original rental was suppose to be $127 and after the man CANCELLED my online reservation and created a new my total was almost $150 . I was already low on funds and this just made me extremely upset and frustrated!
SHAQUAN MColin was the absolute best! He helped this nervous mom move in her daughter with a totally smooth experience at Uhaul! Love this guy! The world needs more like Colin.
ELIZABETH WWas after hours drop. Used the app.
Kenneth DEverything was good I would recommend
henry rWe arrived at 9am to pick up our truck, worked with the app and could not get it to work to retrieve the keys. We saw an employee arrive at 9:15, so I knocked on the door and she said they don’t open until 9:30. I explained that we were having problems with the app and was told to call customer service. Got back in the car and called customer service. We tried it from 2 phones and could not get it to work. She said I would have to go in and have their help. I stood outside of the door watching the employee at the desk until 9:30 when she opened the doors. I asked why she would t help me when she knew I was there and was told she couldn’t clock in until 9:30- would I help someone if I wasn’t getting paid?!? This tells me a lot about the employees UHaul is hiring. So sad. A very poor reflection on your company. Most people would choose the route of helping someone and good customer service than the pay. We did receive the truck but didn’t pull out until 9:50. A much later start to our planned day of moving.
Kevin AThe items were N/A because I dropped off after hours.
Chester HThe young lady was so helpful and professional just an overall great experience. Thank you all so much
Roger BMy experience here was very good. I do not understand why I had to wear a mask in the office when the employee of uhaul did not.
Clay CWhen stepping inside the facility, I was asked to put on a mask while the employee did not have one on. When going out to the truck she refused to acknowledge that the gas gauge was over a half tank and ended up charging $9 for it. She was very rude and condescending and I will not be using this location ever again.
EMILY C10 out of 10. Excellent customer experience in every way.
Kathleen BGreat customer service. Resolved all my issues.
Jamie Snothing. Everything was great.
James Kvery bad.
Sandro LThe truck was clean. However, the passenger side mirrors would not stay in the position I set them for me to see. They kept moving in toward the truck to where I could not see if there were vehicles on that side. Thankfully, I had a vehicle following me and we talked on phone when change was needed. Very unsafe. The gas gauge was marked at 7/8. I only asked for email contract and did not notice. I saw it just under 3/4 when I got in.
Jim B