Nothing
Todd M
Customer Reviews for Joe Blows
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
Cheryl KI tried to check the truck out through truck share before they opened. There was not a strong enough signal to complete the process without timing out. I have Verizon and have never had issues having service. During this process, they opened, but still an hour before their google pick up hours. I asked it they could help me and they said if they did, they would need to charge me for an extra day. I called the 24 hour truck share line and all they could do is tell me what to do on the screen and I couldn't get anywhere without internet. We got to a point of uploading the drivers photo and license and then couldn't get any further. When I called, they said I had to start the process over because it timed out. Finally after trying it for around an hour, I went in and told them to charge for for an extra day. Funny, the picture of the driver and license was already in their system then. Then, they got the two wheel carts and fabric covers and told me they didn't have the furniture dolly I reserved. None of that was in the truck yet, so I am not sure how I was supposed to be able to pick it up before they opened? They said they would credit me for the furnitire dolly, which they didn't and I didn't notice until I dropped it off and they asked me where it was. Luckily, apparently not having a furniture dolly is common, so the drop off place didn't give me a hard time for not having one. I need a credit for that. And, this was move one of two and I will not be recommending Uhaul or using them again.
Jacqueline Swrong name on order all kinds of paper work ,texts and emails not me
rory eHave a line of products to sell
Gregory WI've moved alot in usa several states and this was the first place I had no problems from start to finish. Guy was super calm and I loved it. Great service.. definitely will need again in a few months
John CThe guys were super polite and very helpful.
Stacy Hi am very dissatisfied that This location & UHaul charged me extra when i returned the unit by the required time.. I will contest the extra charge with Uhaul :/ i
Jayme JThey noticed one tire needs to be replaced, very polite and helpful with trailer return.
Robert GI have had multiple issues with this location. The first one being our last rental of a car dolly ending in baseless accusations of us lying about information given, when we weren't, and being yelled at to get out and a scene made, when we tried to sort out the accusations and give them the information that they were requesting. We ended up going to a different location 30 miles away because of them for that rental. Today I was greated by a woman, one of the owners, who was obviously under the influence of something, I'm assuming marijuana, and could barley function enough to understand my simple request to drop off the trailer. I ultimately was helped by another guy who was much more helpful. I was just happy to be out of there because they clearly didn't know what they were doing in there. I will rent form uhaul again, but I will not rent from this location. It is very poorly managed and I would strongly recommend that uhaul questions whether they want to be associated with such a poorly managed establishment.
Chase KReturn location was listed in another state 4 hrs away when there was a UHaul location 20 miles away. However, Employee gave us the UHaul phone number and the problem was easily taken care of.
PEGGY Mnothing
Mark HSmooth
Kim OGot super service
jim lCustomer service was not good.
ligorio fCheck the brakes. They were grabbing. JM
James MGreat customer service. Helpful.
Susan LScott was very patient and knowledgeable. Only thing might be to remove snow from the top of the trucks.
Kyle VVehicle was fine but someone had smoked heavily while using vehicle prior making it unpleasant for at least one day. Not sure how much they could have controlled this.
Mark DDid not have the packing blankets I requested/reserved. I had to run around town to resale shops looking for old bedspreads.
debborah mAbsolutely the best response from the personnel that I could ask for!
JOHN KNo blanket for rent or sale Trailer was filthy on the outside. Looked like it had been off roading! Chains and hitch were greasy No tough jack. Heavy when trailer is empty and impossible when loaded. The counter guy said that they (Cheapo Depot) were just a parking lot for Uhaul. I guess to say there is not service included in my $700 expenditure.
Kenneth SThey added ins even though we declined it. Extremely rude employees, especially the one who goes by No Name. She is very threatening in manner and in physical advances.
bonnie lWash the windshield
Lori MI should not have had to drive an hour and a half to this location to pickup in the first place. U-haul scheduling screwed up every step of the way with my reservations.
Tyler JReal good people
jeremiah SI opted for a self service return. The location would not update in the online link. It said I would be contacted by customer service. My “contact” consisted of a bill for a late return which was not true. My due time was 9:30 a.m, and the trailer was returned at 7:45 a.m. i have time and date stamped photos to prove the return was done correctly. I tried contacting through the email link, and that email was not valid. My other email to customer service was also ignored. I will NEVER use Uhaul again if I should ever need to rent a trailer based on the poor experience I had for the return process. If I could give a NEGATIVE 5 star rating, I certainly would consider that an accurate review. I will also NOT recommend this company to anyone else ever. It was horrid.
Sarah NCould have used help unwitting the trailer.
Ralph KThe only issues we had was removing the key from the ignition, and checking the Uhaul in and out from my phone. But the man who helped me was wonderful with checking out.
Jennifer AVery helpful friendly people
Brett EGreat service, extremely clean and well maintained trailer. Very helpful associates, kind too.
Aquoya F24 hour pick up
jacob mI would recommend that you figure stuff out I reserved for Saturday called me to pick up fri because location was closed Saturday. They sent me to location that was not open so sent me to another they would not hook up trailer because not vehicle I was driving it back in which I told the lady when she called to change location. So was sent to another location that I could pick up on Saturday. The location I picked up on Saturday was extremely rude to us. I was not impressed with this whole experience.
Sandra DVery accommodating and informative. Was very polite and made sure I understood contract and all details.
Chad LMake sure the gas tank is always full Makes it easier for everyone
RITA SThe van was dirty. Spilled drinks in the cup holders which had become sticky, reeked of cigarettes and had ashes in the cup holder, and had packing peanuts and chunks of grass in the rear once we got to our destination and opened it. I also paid for a half dozen furniture pads, only to get there and discover there were none inside, but I was charged for them. I requested a phone call reference that when I paid, but was never contacted like I was told I would be. I know it’s only $5 or $6 for the pads, but it’s just the principle that I paid for something that I never got, and then was never contacted about it like I was told I would be. Not trying to be a Karen, but that’s frustrating. Just got my final receipt with that charge still on there so I guess I’ll just sit down and be quiet and pay for something I didn’t get, and take my lumps and move on and probably not use U-Haul again. 🤷♂️
Eric VVery convenient didn't take a lot of time loading and uploading very quick and easy very clean a nice experience
Arlene FBoth men inside the Cheapo Depot were also helpful, friendly, and efficient. All workers in the stores were great. I will still be looking at other companies when I move again. Changing my location within 2 hours of pickup screwed up my entire day, and was extremely inconvenient.
ZACHARY NThey told me to return it with the tank full but when I received it it was less than 3/4 of a tank. How can they expect customers to return it fill when they don’t receive it full. I felt scammed. I had to call UHaul to get it taken care of because Cheapo Depot said they couldn’t help me.
Bradley BHad too have they haul back at 9 am and was there by 845 am and manager said someone would be there too take keys and I knocked on door and he said I have too come back at 10 so he waited too open door till after 9 too charge a extra 20 for dropping it off past 9 .. what a joke
Michael LThis was absolutely ridiculous. I rented a trailer for a few hours, and returned it same day. Rental should have been $40. But I dropped it off after the business had closed, so U-Haul charged me an extra $20. This is absolutely absurd. I dropped the trailer of EARLY so I would not have to miss a day of work to drop it off during business hours and you charge me EXTRA? I have been a good, repeat customer, but I will NOT make the mistake of renting from U-Haul again!
Dave K