Customer Reviews for Cheapo Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cheapo Self Storage

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Ryan L. on

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Customer did not leave a comment.

Kimberly F. on

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The blankets that were in the truck was infestated with ticks and spiders. My daughter was bitten up so badly and had to be hospitalized due to the swelling.

Kirsten O. on

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The equipment I requested was not included in the truck. The truck itself was fine, but it was very inconvenient to not have the dollies and furniture pads we requested (and paid for!)

Herb M. on

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The equipment was bent where the tire goes and missing a chain for the rear. I had to use my own tie downs because of this.

Edmund O. on

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very dangerous part of the city

Theresa D. on

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When we arrived my husband had to find the entrance which didn’t have very good signage. The women inside never came outside to explain anything to us. She told my husband that nobody would be there when we dropped off trailer on Saturday and that they wouldn’t be there until Monday. She implied that the trailer didn’t need to be dropped off until Monday. She should never have done that. That implied implication lead us to extra charges. When I called her to explain not to imply to other customers to bring back a later day because they get charged an additional fee she got angry and rude. She had done this to other people. I would never use them again

Darryl G. on

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Probably nothing, the entrance and U-Haul boxes are not well marked and navigation systems don't lead to that door location, they lead to another side of the block.

John T. on

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Rick I. on

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Gwen P. on

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Mary Latoya S. on

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I dropped the keys in the lock box before I realized that I had to take pics of the odometer and interior. I explained to the lady in-person what happened and was able to resolve the issue quickly without any issue!

John M. on

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i can't think of anything at this time... Great Service and units we all well maintained and clean - tires in great condition. Now have (2) options when it comes to renting U-Hauls

John H. on

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Customer did not leave a comment.

Brandi S. on

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No clear signs of where to park the truck. So I parked on the grass beside other trucks that was located near someone home. Also the online truck return process is a headache. Much easier returning to a person at the counter.

Anthony R. on

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Drop off was quite simple. Only thing I would suggest for improvement is a sign for where to park the U Haul truck. I just parked it on the grass, not knowing where.

Dawn J. on

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Dennis R. on

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Update records. Not open on the day I was supposed to pick it up. U-haul area manager did excellent job.

Parker T. on

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trina S. on

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Even though this location is in sort of a strange place in town the staff were right beside their cell phone to take my call when I couldn't figure out where to meet them. They arranged to have someone attach the trailer to my car as I had requested he was there waiting for me when I arrived, that went smoothly. He also gave me some tips about driving the trailer.

Karen T. on

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Would have appreciated some help

Juan T. on

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Nancy H. on

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All went smoothly!

Timisha F. on

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Stuart J. on

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John A. on

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No changes. The lady was very helpful!!

Melissa W. on

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Difficulty using app to check out the truck. The amount to be charged to card did not include a $100 deposit which confused me when I was given a total just before completing the service. The truck was nearly on empty when I got it and just made it to the gas station. I put over 38 gals of gas in the truck. Have never been given a truck where I had to worry whether or not I was going to make it to a gas station. I returned the truck to the end location with more than a quarter tank in it so I feel it was an added expense to me where some on else gets the benefit

Chris F. on

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Customer did not leave a comment.

Antonio L. on

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No clear indication of where to leave the truck/trailer as the storage facility is around the corner and not at the specified location. Not an ideal location for overnight returns. Additionally, no clearly visible dropbox to return the key for overnight rental (attendant did note that they are in the process of fixing this issue).

Nierron D. on

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I was on the phone with customer service for one hour because there was no box marked “Dropbox”, like customer service said. I missed an appointment due to this. I would not recommend this location to anyone. This completely ruined my experience with U-Haul, and makes me think twice about using U-Haul services -Nd the 24/7 pickup/ drop off service again.

Jorge H. on

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Great

joseph J. on

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Stay awesome

Americus W. on

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Customer did not leave a comment.

Richard B. on

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Katherine W. on

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richard G. on

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GARY C. on

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Richard H. on

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I paid for the more expensive "Appliance" hand truck but received the cheaper and less do-able "Utility" hand truck. Have tried several times to get ahold of a customer service representative.

Charles H. on

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Great customer service

Troy C. on

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HORRIBLE from beginning to end! Do not roll out a mobile pickup if your guest is going to waste an hour picking it up AND returning it because the system does not work. You cost me $50 making me late to meet movers I had lined up because of your crap system. We also loved driving a Uhaul with "FU" on the side of it. The place you pick up from is ridiculous! Poor Service. We will use Budget from now on!

Doug M. on

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joanne L. on

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Didn't have any rolling furniture dollies to rent

Rachel M. on

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My original reservation was an hour late and I had to make an additional reservation. Ended up losing an hour and a half with my movers and the truck I did get was all wet on the inside.

TAMMY S. on

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Customer did not leave a comment.

Sandra R. on

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Customer service was excellent very helpful

Connie P. on

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delay picking up trailer because, although there was someone on site, the doors to office and pick-up site were locked and phone #s did not pick up - eventually got someone on the 1-866 #, but the person on site was not knowledgeable and had very poor customer relations skills (stayed on his cell phone the whole time he was talking to us). There was little to go wrong with a trailer, but he had difficulty getting lights to work.

Brad A. on

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Meg M. on

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They did not have the dolly I wanted. Is in an industrial area-somewhat isolated. They did not return calls timely to confirm the reservation.

Brittani W. on

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The location closed at 230 on saturday, but there was a note to call a number for assistance. I called the number, and was informed that the office was closed and would reopen again monday at 9am. I dropped off my equipment and left the key in the drop box as instructed by the representative. The equipment was returned Saturday at 3:30, even though it was rented through Monday at 12:30. I just received my invoice stating the equipment was not checked in again until Tuesday at 5:30. I should not be charged any additional fees for extra days of rental equipment for the drop off location not being staffed properly. I would not recommend this location to anyone, as they were not helpful at all, and have office hours that are not realistic for weekends.

LAVIETA W. on

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They where not open, left a call back number taped to the door. Never answered my calls.

Jasmin W. on

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Customer did not leave a comment.

Joseph M. on

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Great customer service and more than ready to assist with any and all of your needs

RONALD P. on

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Just give them the same service that I got.

GERG P. on

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Pick up was great, drop off a little less that OK.

FELECIA G. on

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Talk to Donald and resolve who is scamming who, Uhaul or Cheapo. I will not recommend this rental location to no one except, Who wants to know, crime stoppers!

KIM K. on

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Customer did not leave a comment.

KARIN C. on

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Always prompt and very courteous costumer service. We have rented from Cheapo's twice now and are very happy with our results.

Jonathan G. on

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When I first arrived to the store, nobody was there. So I called the number I was provided 3 times and when someone picked up there was alot of music in the background like she was at home. She then tells me to wait there and she will call me back. After 30 minutes passed, two guys came walking down the street that did not look like employees and let me in the store. One of the guys called the lady and I had to do everything over the phone. This experience was very uncomfortable. If I really did not need the equipment then I would have left.

SCOTT M. on

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SCOTT M. on

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brenda B. on

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Don S. on

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The truck I rented was great, but the process of trying to confirm a reservation in Burlington, NC is way too difficult. I had to make numerous phone calls and even had to drive to 501 Trollinger Street because they don't answer the phone there. I called UHaul and told them I would never rent anything at 501 Trollinger. Cheapo Self Storage was better, but the man running the office that morning was very disorganized and had to get his boss on the phone to complete my rental.

Dan D. on

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Was told I had to pay for two day rental when I only needed it for one and that the facility where I dropped off would issue a credit for the second day. When I dropped off on the same day, Sentry Self Storage told me this was inaccurate info and that Cheapo should have only charged me for one day,. I have tried calling Cheapo all morning and get recording to leave message which I did. This is a very poor reflection on U Haul and your business practices of corporate as wll as your local agents.

DESHANNON H. on

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Customer did not leave a comment.

JOHN O. on

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The person at the counter really struggled with the computer check in and payment process.

CHARLES H. on

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PAMELA E. on

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When we arrived to pick up our uhaul trailer the location did not have a hitch available. Therefore we had to go buy our own hitch at Autozone which was unexpected and irritating. Also service was slow at this location.

HENRY R. on

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You need signage pointing to the office

Brittany H. on

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ALLISON C. on

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CHRIS P. on

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FAYE P. on

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Awesome! The owner/operator was totally informative, well mannered very cooperative. Highly recommend to everyone and will return when needed!

wayne c T. on

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Customer did not leave a comment.

DOUG B. on

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Nothing

KRISTINA W. on

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Very friendly and easy- we were in and out to move in no time!

JAMES H. on

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Everything was great.Can't think of anything.

allen W. on

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DEBORA H. on

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HARRY E. on

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KEYONA T. on

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Nothing everything was great price size and everything will come back next time I need to move or store things.

WILLIAM K. on

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GEORGE J. on

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The service was excellent.

Tyler H. on

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LEE H. on

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I dropped off after closing hours. Drop off was easy and un eventful. Thank you!

GARY P. on

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Had to search to find someone to assist us. They have a drop box, but no real facility there...the building was locked in mid-afternoon......just a few trailers/trucks parked in the lot...

Elizabeth M. on

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The entrance could be marked more clearly. We were not exactly sure where we should go to check in with the office.

TERESA C. on

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Customer did not leave a comment.

MARY W. on

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Very nice people to work with. Mary Walker

LYNNETTE P. on

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dropped off after hours...but process was easy

Robert F. on

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RICHARD C. on

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candice W. on

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Robert E. on

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PATRICK C. on

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MAGGIA B. on

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The address was incorrect. Had to call for correct location, other wise it was great.

DENNIS E. on

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I was sent 25 miles away from the location that was confirmed on my reservation to pick up a trailer. Very disappointed, but I was given no other options. When I arrived, the trailer had an issues with the hitch, and it had to be fixed. The trailer also had a turn signal light out.

LORI H. on

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Customer did not leave a comment.

FRANCIS M. on

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They need to change the Trade St address because physically it is Ruffin and Lindsey.

Richard F. on

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Person did not know how to check in trailer. Person on phone said would e-mail reciept. Two days later, still no receipt.

DEVADA OR ROBBI B. on

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Gave us the wrong address and we had to call for help. Ended up that my husband found business at a different address. Look at your listing above. Cheapo Parts at the corner of Lindsey and Ruffin Street, then why do you send people to 225 W. Trade? Then got billed for being over mileage when that was not the mileage that was given to me at the time of reservation. Will have second thoughts before using again. I will say that I did make phone call to get the charge changed and as of today 1/29/12 that has not happened.

KIMBERLY W. on

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Customer did not leave a comment.