Customer Reviews for Cheat Lake Storage LLC
(U-Haul Neighborhood Dealer)

1,234 reviews

858 Tyrone Rd   Morgantown, WV 26508

(304) 906-4701

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 906-4701

858 Tyrone Rd
Morgantown, WV 26508

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Susie was great she helped hook up auto transport and got us on our way quickly. Polite , knows her job well She takes pride in her job and makes customers feel welcome.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Erin P. 
Rating:
1.0

Please do not charge for miles traveled for a uhaul location so far off from the city. My actual number of miles was not even 2, required for moving my stuff. However, I was charged $20 on my account for traveling 25 miles. This is unfair. I wish that $20 was refunded to me.

Shailee B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Very friendly and helpful team at the pick up location

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Everything about this rental was as good as it gets.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

keith L. 
Rating:
5.0

Reasonable inventory and a good location. I wouldn't change anything.

Jay D. 
Rating:
5.0

Customer did not leave a comment.

keith L. 
Rating:
5.0

2nd time I've used this location and would absolutely recommend to others.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Roman C. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Very nice experience with them. Such nice ladies in office we talked an dealt with . Truck was very clean an ready when we got there to pick up . I would recommend them to anyone with out a doubt . Thanks for all you're help an time .

Gina F. 
Rating:
5.0

Excellent experience. Personal care. Clean and well maintained equipment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN ARTHUR S. 
Rating:
5.0

My visit was great, nothing to add at this time. Keep doing what you're doing!

JEFFERY ALLEN K. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

Brandy L. 
Rating:
5.0

Both the Ladies working at this location seemed nice and helpful.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
4.0

Explain drop off after hours

Julia T. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Nothing to improve. Person that took care of my was very friendly and nice.

Jose S. 
Rating:
5.0

Really nice people and helped me out when there was a weather issue

TODD C. 
Rating:
5.0

Can't think of anything.

ed B. 
Rating:
5.0

Easy transaction, great availability, and convenient location.

William V. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
4.0

Customer did not leave a comment.

George L. 
Rating:
5.0

This place saved the day, I absolutely HAVE NO USE for any other U-haul in the Morgantown area, but this one at cheat lake storage, is fair, helpful, friendly, and clean. As someone who has been BURNED by several other U-hauls, believe me when I say this. Cheat lake storage is the only route to go

Zachary B. 
Rating:
3.0

Customer did not leave a comment.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

NANCYLOUISE N. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

The staff at Cheat Lake storage are always very friendful and helpful. Renting from there is never a problem.

Harry A. 
Rating:
5.0

Customer did not leave a comment.

Lola C. 
Rating:
5.0

A professional team with a friendly attitude. Supporting and always helping with extra requirements. Truly appreciate the service at this location.

BASSAM H. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Larry D E. 
Rating:
5.0

Keep up the excellent work and don't change anything

Christopher F. 
Rating:
5.0

Susie was super nice and helpful. She made the return effortless. Great person!

Monique C. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
2.0

Did not like the fact that you don't have a one way to Pittsburgh. A lot of back and forth. And the back of the truck was very dusty.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Kermit Travis C. 
Rating:
5.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Doing a great job.Thank you.

victor D. 
Rating:
5.0

The rented truck (10 foot) was extremely noisy & windy at highway speed due to missing and/or inadequate driver side weather stripping around the door.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

The customer service was above and beyond to say the least! They went to another U-Haul location to pick up my auto transport just to save me the hassle of picking it up at a different location. Can't recommend Cheat Lake Storage enough!

CURTIS W. 
Rating:
5.0

Excellent experience top quality service very professional

Devon D. 
Rating:
5.0

Great Customer Service Friendly Staff Definitely would recommend to friends and family

Sheila S. 
Rating:
5.0

Very friendly and helpful. Really appreciate them.

Matt J. 
Rating:
5.0

Uhaul can lower their mileage rates

Amanda Lou H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

Brian A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
2.0

The bed of the truck had snow so thick it took almost an hour to get it cleaned out…. The lady working when I returned the truck was very professional & the only redeeming quality of the experience.

Tierra S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Great customer service. Easy pickup and drop off. Least stressful part of moving experience.

TYLER SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

JACOB T. 
Rating:
5.0

Our truck had some type of unusual vibration

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

The trailer came off the hitch when I went over a large bump at the join between the road and bridge!

Linda F. 
Rating:
5.0

better "defect" sticker.....shouldn't fall off during travel

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Rodger P. 
Rating:
1.0

Truck was already dirty and now I'm being charged for it. I could not fill the truck because of a fuel line leak and now I'm being charged for it. Take better care of your trucks and quit scamming customers.

Tim M. 
Rating:
1.0

Truck was already dirty and now I'm being charged for it. I could not fill the truck because of a fuel line leak and now I'm being charged for it. Take better care of your trucks and quit scamming customers.

Jason F. 
Rating:
5.0

All seem well

David V. 
Rating:
5.0

Customer did not leave a comment.

TYLER SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Great experience I would definitely use them again

RON B. 
Rating:
4.0

Do not rent a truck that sounds like it's going to fall apart and is badly damaged around the entire truck that it is it was better off in a scrap yard than being on the yard

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Coleen L. 
Rating:
4.0

Very friendly and courteous

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Franki H. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

randal R. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

All was great!

Paul V. 
Rating:
1.0

NA

MICHAEL R. 
Rating:
3.0

The truck shaken a lot while driving and get much noise

Khai L. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

NO IMPROVEMENTS REQUIRED WANTED to comment on how Susie and her husband adjusted everything for me to keep me safe as I am. 4' 10” driver and required extra help and equipment adjustments. Great job!!!

LINDA MAE M. 
Rating:
5.0

Amazing customer service! Very nice people!

Willliam S. 
Rating:
2.0

Had to jump start Uhaul in the pouring rain. Faulty battery. Will not go back here in the future.

TIANA A. 
Rating:
5.0

Customer did not leave a comment.

Michael Jr L. 
Rating:
4.0

Friendly staff, clean truck, fast service !

FRED JR Z. 
Rating:
5.0

Customer did not leave a comment.

JAMEE D. 
Rating:
5.0

The young lady was professional & helpful. The equipment was ready, clean and in good working order.

James S. 
Rating:
5.0

I have used this location many times and the service and equipment is always excellent!

KENNETH Z. 
Rating:
5.0

Have used this company for years and am always satisfied. Great customer service. Very flexible. Would recommend.

Mikenna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff H.  |  Overall Experience 
Rating:
5.0

Convenient and very friendly.

ROBERT H.  |  Overall Experience 
Rating:
5.0

We had a very positive experience. We found ourselves in need of a storage area without advance notice, Susie at Cheat Storage helped us with a safe secure area to Park our trailer.

Diana E.  |  Overall Experience 
Rating:
5.0

The staff were phenomenal. I had a problem with renting a storage space and they fixed it no questions asked. really great professional experience

BRENT S.  |  Overall Experience 
Rating:
5.0

Very happy to have been a customer. Service is great!!!

Timothy T.  |  Overall Experience 
Rating:
5.0

Great storage place!

STEVE M.  |  Overall Experience 
Rating:
5.0

I have been a customer of Cheat Lake Storage for many years, and have always been impressed with their professional service and truly caring display of kindness. I recommend them highly.

ALLAN L.  |  Overall Experience 
Rating:
4.0

normal business hours 8-5 M-F are a little challenging due to my employ, but accessible.

Dave K.  |  Overall Experience 
Rating:
5.0

I stored my boat outside for a few months here, I had no issues and will use again next year.

Jeremy H.  |  Overall Experience 
Rating:
4.0

When I rented unit, the door was off track. They promptly moved me to another unit and all went well. No issues or problems.

Donna L.  |  Overall Experience 
Rating:
5.0

Very clean and dry!

Kevin D.  |  Reservation 
No reviews have been submitted for this location.

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