Susie was great she helped hook up auto transport and got us on our way quickly. Polite , knows her job well She takes pride in her job and makes customers feel welcome.
Diane M.
Customer Reviews for Cheat Lake Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please do not charge for miles traveled for a uhaul location so far off from the city. My actual number of miles was not even 2, required for moving my stuff. However, I was charged $20 on my account for traveling 25 miles. This is unfair. I wish that $20 was refunded to me.
Shailee B.Very friendly and helpful team at the pick up location
Peter V.Everything about this rental was as good as it gets.
Robert L.Reasonable inventory and a good location. I wouldn't change anything.
Jay D.2nd time I've used this location and would absolutely recommend to others.
Christian H.Very nice experience with them. Such nice ladies in office we talked an dealt with . Truck was very clean an ready when we got there to pick up . I would recommend them to anyone with out a doubt . Thanks for all you're help an time .
Gina F.Excellent experience. Personal care. Clean and well maintained equipment.
Jason L.My visit was great, nothing to add at this time. Keep doing what you're doing!
JEFFERY ALLEN K.Both the Ladies working at this location seemed nice and helpful.
Brett W.Explain drop off after hours
Julia T.Nothing to improve. Person that took care of my was very friendly and nice.
Jose S.Really nice people and helped me out when there was a weather issue
TODD C.Can't think of anything.
ed B.Easy transaction, great availability, and convenient location.
William V.This place saved the day, I absolutely HAVE NO USE for any other U-haul in the Morgantown area, but this one at cheat lake storage, is fair, helpful, friendly, and clean. As someone who has been BURNED by several other U-hauls, believe me when I say this. Cheat lake storage is the only route to go
Zachary B.The staff at Cheat Lake storage are always very friendful and helpful. Renting from there is never a problem.
Harry A.A professional team with a friendly attitude. Supporting and always helping with extra requirements. Truly appreciate the service at this location.
BASSAM H.Keep up the excellent work and don't change anything
Christopher F.Susie was super nice and helpful. She made the return effortless. Great person!
Monique C.Did not like the fact that you don't have a one way to Pittsburgh. A lot of back and forth. And the back of the truck was very dusty.
Alex S.Doing a great job.Thank you.
victor D.The rented truck (10 foot) was extremely noisy & windy at highway speed due to missing and/or inadequate driver side weather stripping around the door.
Dennis W.The customer service was above and beyond to say the least! They went to another U-Haul location to pick up my auto transport just to save me the hassle of picking it up at a different location. Can't recommend Cheat Lake Storage enough!
CURTIS W.Excellent experience top quality service very professional
Devon D.Great Customer Service Friendly Staff Definitely would recommend to friends and family
Sheila S.Very friendly and helpful. Really appreciate them.
Matt J.Uhaul can lower their mileage rates
Amanda Lou H.The bed of the truck had snow so thick it took almost an hour to get it cleaned out…. The lady working when I returned the truck was very professional & the only redeeming quality of the experience.
Tierra S.Great customer service. Easy pickup and drop off. Least stressful part of moving experience.
TYLER SCOTT B.Our truck had some type of unusual vibration
Charles M.The trailer came off the hitch when I went over a large bump at the join between the road and bridge!
Linda F.better "defect" sticker.....shouldn't fall off during travel
JONATHAN W.Truck was already dirty and now I'm being charged for it. I could not fill the truck because of a fuel line leak and now I'm being charged for it. Take better care of your trucks and quit scamming customers.
Tim M.Truck was already dirty and now I'm being charged for it. I could not fill the truck because of a fuel line leak and now I'm being charged for it. Take better care of your trucks and quit scamming customers.
Jason F.All seem well
David V.Great experience I would definitely use them again
RON B.Do not rent a truck that sounds like it's going to fall apart and is badly damaged around the entire truck that it is it was better off in a scrap yard than being on the yard
Raymond B.Very friendly and courteous
Jean M.All was great!
Paul V.NA
MICHAEL R.The truck shaken a lot while driving and get much noise
Khai L.NO IMPROVEMENTS REQUIRED WANTED to comment on how Susie and her husband adjusted everything for me to keep me safe as I am. 4' 10†driver and required extra help and equipment adjustments. Great job!!!
LINDA MAE M.Amazing customer service! Very nice people!
Willliam S.Had to jump start Uhaul in the pouring rain. Faulty battery. Will not go back here in the future.
TIANA A.Friendly staff, clean truck, fast service !
FRED JR Z.The young lady was professional & helpful. The equipment was ready, clean and in good working order.
James S.I have used this location many times and the service and equipment is always excellent!
KENNETH Z.Have used this company for years and am always satisfied. Great customer service. Very flexible. Would recommend.
Mikenna T. | Overall ExperienceConvenient and very friendly.
ROBERT H. | Overall ExperienceWe had a very positive experience. We found ourselves in need of a storage area without advance notice, Susie at Cheat Storage helped us with a safe secure area to Park our trailer.
Diana E. | Overall ExperienceThe staff were phenomenal. I had a problem with renting a storage space and they fixed it no questions asked. really great professional experience
BRENT S. | Overall ExperienceVery happy to have been a customer. Service is great!!!
Timothy T. | Overall ExperienceGreat storage place!
STEVE M. | Overall ExperienceI have been a customer of Cheat Lake Storage for many years, and have always been impressed with their professional service and truly caring display of kindness. I recommend them highly.
ALLAN L. | Overall Experiencenormal business hours 8-5 M-F are a little challenging due to my employ, but accessible.
Dave K. | Overall ExperienceI stored my boat outside for a few months here, I had no issues and will use again next year.
Jeremy H. | Overall ExperienceWhen I rented unit, the door was off track. They promptly moved me to another unit and all went well. No issues or problems.
Donna L. | Overall ExperienceVery clean and dry!
Kevin D. | Reservation