Customer Reviews for Chester Furniture

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chester Furniture

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john C. on

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I can't think of anything. Everyone was very courteous and professional and I would definitely use them again. Thank you all very much.

RAYMOND W. on

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Christopher P. on

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Lionel H. on

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Joe L. on

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Could not have asked for friendlier service and clear and concise instructions. SAVED us ALOT of money for 4 day rental from roundtrip from Chester to NYC.

KEVIN J. on

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Great people at that store!!

David R. on

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Greg M. on

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Very convenient to local highways and easy and quick turn in procedure

David H. on

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Robert H. on

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Daniel L. on

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The lock box didn't work, so the guys used a crow bar to get me the key...I appreciated their willingness to do whatever it takes to get me on the road. There was a lot of broken glass on the floor of the truck whe I got it.

Rosie H. on

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The staff was very friendly and were very helpful.

SARAH B. on

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william W. on

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Edward J. on

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TERRY S. on

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merle R. on

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Charles B. on

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Waldemar P. on

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Great and courteous staff

TANYA J. on

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Brian T. on

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Elijah R. on

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This was not my original drop off location. I was originally sent to a place that no longer accepts U-Haul vehicular so I just dropped it off at Chester Furniture since it’s right around the corner from my house. I’d rather not use U-Haul again.

Frederick S. on

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Very friendly and professional, clearance lights didn't work but the brake lights and turn signals did. Brake Master Cylinder was empty, I bought a bottle of DOT 3 at a local AutoZone and filled it to the proper level. Hydraulic brakes did not work the whole trip placing unnecessary wear and tear on my truck brakes and drive train. This was not the rental locations fault and should not be held liable, Uhaul's Maintenance facility should be tracking when something needs to be serviced.

Carla G. on

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PATE P. on

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I appreciate the Excellent Customer Service providec by Philip. Outstanding.

shawn V. on

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VICTOR R. on

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Miguel V. on

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Can’t get any better!

Omer S. on

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Micheal B. on

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This location was fine but was fifty minutes away from where I had reserved my 15 foot truck. After being on the phone for an hour and a half I was put on hold and hung up on two times before someone informed me they didn’t see what the problem was. I received a 10 foot truck 50 minutes from where I reserved a 15 foot truck two weeks in advance, that was the problem. I was told a manager would call me the next day and that phone call still hasn’t happened five days later. I am done with U-HAUL and they will never receive my service again.

Joseph L. on

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Izar M. on

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Quality Service

Brian P. on

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The truck was clean, but after we left the office I noticed the truck was not well maintained. The steering was very loose and had a strong pull to the right side, which was made worse by any imperfections in the road. In order to semi correct this issue, you must have the steering wheel turned to the left to make the truck go straight down the road. This issue may to able to be corrected if the truck was to have a front end alignment. Or may need to have some steering parts replaced. Having this problem with the truck could very easily lead to an accident and or even worse providing the situation and drivers experience. This truck shouldn't be rented back out until it has undergone a thorough safety inspection.