Better than renting at the mega locationTamara K.
Customer Reviews for Chester Irving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.Everett P.
lights on trailer did not work. agent did not know what he was doing, took me 45 minutes to get out the door. tgen when i returned it had to be insulted again. your AGENTS, don't even know size of ball needed i had to drive there first to see. I do not have a phone camera, but was talked to like i had two heads because i could not download a picture of my drivers license then he want name and private phone number of a family member.. WTF I am 62 years old. i am not giving out numbers and names to strangers. He does up recent for three days than ask if i want insurance. i ask how much "ten dollars" no for a day.. so then there us another 54 dollars charge. I am so shit of the f-ing scams of not telling the real cost up front. you owe me $54.00 and tell your AGENTS, the answer to a complaint is not call u-haulbernadette W.
It was supposed to be open, but wasn't. All the U-Hauls the were haphazardly parked (an employee who was there but not working told me to park where I did . If the gas station drop off location was open like it's hours suggested I wouldn't have dropped of an almost empty truck.Cody Hilton Mars M.
Customer did not leave a comment.Jason Francis Ll D.
Customer did not leave a comment.HEATHER ELIZABET M.
Customer did not leave a comment.Michael William B.
I found that depending on availability of equipment, the price changes. A one way rental increased by $200 one week different in time due to a shortage of 1 type of trailer in an area locally. This is a very unsavoury trait!STEVEN S.
The staff at the Irving had little knowledge of the UHaul rental process (obviously haven't been trained, they were pleasant, just clueless on the UHaul stuff). The "manager "who does this" was not available". The staff need some minimal training. There was an issue filling the vehicle with gas. Had replace the fuel to 3/4, gauge level at pick-up. The fuel gauge was apparently stuck on 5/8th and we kept on filling and filling; eventually gauge "jumped" to just short of full (likely 5 to 10 litres more gas was added than required (no way to reverse the "error") A rather annoying circumstance at the end of a tiring day.Paul R.
Customer did not leave a comment.shelley W.
Customer did not leave a comment.Holly C.
It smelled like cigarette in the truck, ashtray was full of ash.SAMUEL V.
Customer did not leave a comment.Thomas E.
Unfortunately their was a power blackout in the area and had to deal with a unsullied operator.Brian F.
Location was fine and service was mediocre. my initial confirmed reservation was in Halifax the day before my reservation, it was canceled and the only option was to take a rental from Chester. 45 mins away from halifax. I had initially reserved a 20' truck but again was obligated to take a 26" truck,. oversized with VERY POOR FUEL ECONOMY. I should be appropriately compensated for my inconvenience and additional expenses. (taxi from halifax to chester, additional fuel cost). please feel free to contact me via email or mobile 506-252-1273 best regards Jay.sanjay A.
Person receiving uhaul didnt know how to process returndeanna D.
Customer did not leave a comment.Hugh G.
Nothing! Everything was great.Garth Joseph B.
Customer did not leave a comment.nancy F.
Customer did not leave a comment.Roberta G.
My rental was confirmed for OCR Bridgewater location, and I was told at the last minute it wasn't there and then forced to travel to Chester for the pick up. My order was for 8am and I didn't get truck until 1200. This was a long distance move. I am being charged for extra klms, seriously!!! Then you send the balance of my deposit to my previous address in the other province, talk about poor and unprofessional. I will never use nor recommend uhaul to anyone unless I don't like them.Kathy C.
Customer did not leave a comment.Blake C.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.nicloa B.
There was a small amount of dirt on the floor...could have just been from moving it to get ready for pickup otherwise very clean and excellent service.Blaine B.
Customer did not leave a comment.Andrew P.
Here's the problem. We reserved a truck in HALIFAX and had a small window of time to align our moving out/ moving in and when we arrived to the reserved location we had to drive to CHESTER, 45 minutes out of our way, to get the truck. Why reserve if you can't provide. This put a lot of undo stress on a moving day when it did not need to be that way.if you can't provide the service you confirm have the curtisy to inform your clients!! Not a happy day. Not a happy review! The Chester location was very sympathetic regarding our issues. The Halifax location.... not so much!Staci S.
Customer did not leave a comment.Jeffrey N.
All the staff needs to have the same amount of training...pick up was awful (lady working didnt really know what to do) and drop off was fabulous ( the guy knew what he was doing).Michael S.
The Passenger side door was not working. The door would not open from the inside or outside. The previous user did not clean out the truck. I made sue to sweep out the truck after I used it. Other than that, the truck worked perfectly and met all my needs.Dennis W.
Very busy gas station, took felt rushedkyla D.
Great service and equipment was great ! Moving is really never pleasant but with equipment that works right it makes the job much easier ! Thank youcecil S.
Customer did not leave a comment.KEN Z.
Valerie called me to tell me that I could pick up the truck early which was very much appreciated.Keltie D.
Customer did not leave a comment.Patricia R.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.merwim C.
Customer did not leave a comment.CARLA S.
Pick up and drop off was a nightmare, for it was a busy gas station with only one younger guy working. When I dropped it off it took well over a half an hour because about 15 bikers got gas and the poor feller had to wait on them first.shannan H.
It is my opinion that every U-haul rental truck should be returned with a full tank of fuel. We paid C$57.75 for 43 liters of gas for a trip of 74.5 km., because the rental location went by the fuel gauge! I think that is absolutely outrageous. That is almost .5 liter for every km driven. No way. Also the total bill came to $92.65, yet my credit card was charged $290.89, which means we now have to start fighting to get this reimbursed. So not impressed with the whole U-haul experience.Rudy T.
The person who helped get me ready to take the truck, Rick, was excellent. ThanksJIM G.
Customer did not leave a comment.CHANTEL L.
Customer did not leave a comment.Christie C.
Get the poor folks at the counter some real training on the new system!Jeff W.
Excellent service in Chester, Nova Scotia!darren B.
Customer did not leave a comment.Thomas H.
I dropped it of back at Hubbards LocationMichael C.
We dropped off the trailer, in the late evening, so didn't get to see facility but when l called the next morning, to make sure they saw trailer, staff were very nice!Kathleen A.
The Irving in Chester was not my original pick up place. It was where we had to get a truck. I had reserve a truck in Dartmouth but they screwed up my reservation and no truck was available so I had to drive an hour out of my way to pick up a truck when I got there the numbers they had told me on the phone were very wrong. I had reserved a 20 foot truck and I was Going to be billed for a 26 which is all they had. I had to call U-Haul and complain and get them to reduce it at the price of the truck I had. reserved. When we finally got into the 26 foot truck the information that has been recorded from the last return was wrong the PaperWorks at the truck had half a tank when in reality it had less than 3/8. We mentioned it to the employee at the Chester Irving and he corrected the number on the paperwork and initial it however he did not change it online so when we arrive in Sussex there was some issue with the fact that they said different things. Mia at dairy town marker was great and made The necessary changes. I would describe this experience was terrible. In the future I will do my best to avoid using U-Haul.daniel C.
Customer did not leave a comment.Sydney O.
Very friendly and easy to deal WithChris S.
Customer did not leave a comment.James O.
Customer did not leave a comment.Sarah M.
No complaints! Everything went so smoothly and it was not expensive. Would recommend it for sure.Rachel H.
Customer did not leave a comment.Shelly C.
Nothing. The lady who took care of us was great. She is an asset to your business. Thank you.KIM T.
Coolent leak. Water leak in roof. Only 3/8 tank of gas.JOEY M.
Customer did not leave a comment.MICHELLE M.
Customer did not leave a comment.SYLVIA M.
Customer did not leave a comment.Jessica W.
Customer did not leave a comment.GEORGE J.
There was no scrapers or windshield washer fluid in the truck but other than that it was good.ROBERT B.
Customer did not leave a comment.MIKE F.
No dolly was provided or moving blanketsAMANDA F.
The trailer I rented was still dirty inside when I got it. The left brake/flasher bulb was not working, which we only found out later. It took hours of time to get it fixed.Michael G.
Truck dirty, not been cleaned by last renter. Truck must be inspected by the location. Had to wait half an hour because manager to busy with people getting gas. Have two people available at truck pickup time. Solution......find a better location. Thank you...KEITH L.
Customer did not leave a comment.SUSAN J.
Very helpfully in correcting my over charge.BARRETT C.
Great truck and anm affordable priceRANDY S.
Customer did not leave a comment.CELESTE C.
I would recommend never going with u haul. Go with a different company. Terrible service and terrible customer service.COREY K.
Customer did not leave a comment.MIKE G.
Customer did not leave a comment.CHRIS G.
Customer did not leave a comment.EMMA D.
truck engine had no oil in it, very dirty under hood, full of mud and sand all around engine compartment, exhuast leak and loud raddle and scraping noise and service engine light stayed on during entire trip.BRIAN B.
Your rental rates are not to bad, "your insurance rates are crazy. And you are frightened into taking the insurance, I seems like a money making scam". The Truck work Nice, And the people that waited on us are very freindlyWILLIAM C.
Customer did not leave a comment.robert M.
Customer did not leave a comment.JENNIFER S.
Customer did not leave a comment.KATHLEEN H.
Customer did not leave a comment.VIRGINYA C.
Customer did not leave a comment.chris C.
Provide a little more information on the vehicle being rented - requirements for stopping at weigh scales, gas-saving techniques, overdrive, etc.BRUCE R.
Customer did not leave a comment.JAMES N.
Customer did not leave a comment.JOEY M.
I was not expected at the pick-up location, truck was not ready and it was stuck behind 3 trailers and another truck that would not start. Took almost 45min to get the truck and paper work complete.David R.
This was not the actual drop-off location . Had t take it to Western Shore. Again, misinformed.Emma A.
We experienced some difficulty when we went to rent the truck from Chester Irving. The guy at the location did not go to inspect the truck before he rented it to us. When we went out side to take the truck we noticed overhead damage that did not have a X on it showing that someone had already recognized the damage. When we opened the back of the truck it was dirty as well. We then went back into the dealer who assured them that it was okay and that the person at the location they were returning the truck would not check for dirt or damage. This is not true because there are fee's that apply when equipment is returned this way. We we were told that we the customer will not be held responsible for theses fee's. DO NOT CHARGE FOR DAMAGE. also We got there at 6:15pm to pick up the truck..we were until after 7pm trying to get it paid for..The computer was trying to charge 2 days for a 1 day 1 way rental and for 2 safe modes. The guy at the Irving said. You pay for 2 days now and you will get remembursed at your drop off spot. I said I am not paying for 2 days on a one day rental. He had to call U-Haul to get it straightened out. U-Haul did it over the phone with the guy at the Irving.. We clean the truck out before we took it back.ERNEST H.
No Key drop off for out of hours return.DEVON H.
one thing....these outlets are usually run by 1 person, and they must put there gas customers first, making for a longer transaction. Again, not their faultbrent C.