Customer Reviews for Chevron Gas Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chevron Gas Station

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Rafael B. on

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Great customer service.

Issac W. on

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Anna K. on

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Kenneth L. on

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Naomi S. on

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Don't recommend. The auto carrier was not hooked up correctly to the truck! I or someone else could have died!

Celia J. on

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Terrence H. on

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Beverly B. on

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Have someone that knows what they are doing instead of letting someone off the street do his job and not telling us about the tire covers that goes down instead of getting out of the car through the trunk.

jamie M. on

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George B. on

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Was the equipment clean and well maintained? About my answer to this question it was clean and the the guys on this place are Good specialy Jamal he is fast and give u what ur looking for but my answer was no if its well maintained no Honstly never i took a Uhaul and was well maintained always u can feel the truck shaking , break make noise , other things that give signs the this need a maintenance thnx

Michael M. on

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Very few areas to park the truck at dropoff. There are no moving supplies. This is just a truck rental or drop off location.

mary L. on

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aminullah K. on

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Customer service needs improvement

Ronash D. on

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Michelle R. on

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The gentlemen working there are very kind.

david M. on

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Mark M. on

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Karen S. on

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This was neither the location I chose online, nor the place U-Haul told me to return. When I arrived at the original location, I was told they were "full" and not accepting dropoffs. It ended up taking over 2 hours to do a simple trailer return. I had no issues with the place we returned it to - but I have a huge problem with the way U-Haul handled this overall.

Juan C. on

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Awesome service. I will definitely recommend u-haul to anybody.

Morgan P. on

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Misty M. on

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No improvements needed.... Very professional and friendly. Would highly recommend.

Dartanion W. on

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The person involved was awesome. Quick, easy, polite, super helpful. Definitely recommend this location.

Daniel W. on

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Dianne P. on

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Cristian R. on

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melanie F. on

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Nothing. The gentleman was amazing. I had a new rental truck. It was clean and it was actually THE BEST Uhaul experience Ive ever had!

Wade T. on

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rick J. on

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Great job!!!

Castory M. on

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Michael B. on

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Felt like an unsafe part of town, convenience store personnel did not help me un hitch trailer, they did not come outside to show me where to put it but only pointed where to put it. I will not use this drop if location again. Plus it was an hour away from my location.

ryan W. on

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William F. on

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The neighborhood U Haul person was very helpful!. He didn’t know I was coming, since I was not given a drop off location at pick up, but he was very professionally and made the drop off easy.

prince T. on

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The service was great!

KENT B. on

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Ronald C. on

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Drop off location was fine, but how I ended up there was not. Since I had no preference for a drop off location, U-Haul selected it. The location was 45 MINUTE drive from my final destination! This cost me additional expenses for fuel as well as the one and a half hour dive. Between neighborhood dealers and regular U-Haul businesses passed probably dozens of closer locations. The one local place I checked at to drop off (a 6 minute drive) told me U-Haul would charge me additional fees if I left it there. This is unacceptable in my opinion.

Aaron B. on

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nelson J. on

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JENI C. on

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Have a dolly available!!!

Valarie R. on

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The inside of the back of the truck have a lot of sand in the back

Abraham M. on

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good place

Orlando A. on

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Only one person working so he had to quit helping me to help other.. heppned 3-4 times...

EDNA S. on

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Jeffrey C. on

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herman A. on

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The staff was very welcoming. Handled pickup and drop off transactions very quickly and efficiently. Loved having access to the gas station at drop off location to refuel.

Stoney C. on

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Patti B. on

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Staff was super friendly, but this is in a busy gas station/convenience store with only 1 worker. My transaction was done in 1 minute intervals between customers. The truck had been double booked and there was some confusion about where the drop-off was going to be even though I called to confirm everything the day before. The cab of the truck was filthy - melted hershey kisses in the cup holders, mud all over the floor, smelled pretty skunky. I would have been charged a cleaning fee had the drop off location not been so nice.

Bob M. on

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The operator told me he would not let me drop off the trailer if he had more than 3 on the lot.

jasmin L. on

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The service guy didn’t know how to back the uhaul & trailer in. After driving 16 hours it took Another hour to get the trailer off the back of the u haul

Raj B. on

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Uhaul changed my pickup location, after confirmed booking. The picked up truck had one headlight not working, truck had less fuel then what booking showed. It was returned less than 5 hours after, with fuel level more than what I had taken. Still I got charged for 2 days plus extra charges for fuel. And now I have to deal with unnecessary calls to customer care waiting hours of my time to get my money back.

linda G. on

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Not an ideal location. I felt uncomfortable in that particular location. Once we started driving, it appears that every warning light stayed on the entire trip. Felt unsafe traveling any further. Therefore, we decided to return it earlier than expected. All of our concerns were reported to the person on duty. Lastly, I'm still trying to figure out why the cost of the rental for $19.95 for less than 3 hours and less than 15 miles travelled ended up costing us twice that amount. We understand taxes and no gas had to be replaced, but where did the extra charge come from? Thanks for your careful attention to this matter.

Howard L. on

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melodie J. on

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ronald G. on

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The worker is very Professional

Susie G. on

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Transaction was smooth.

christine A. on

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Wendy J. on

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Linda H. on

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Make Sure The Trucks Are Clean Before They Are Rented Out.... The Truck I Rented Was Not Clean.... There Were Sunflower Seeds & Sand All In The Truck....

christina S. on

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I drove a total of 32 miles n got charged for 60 miles. The mile gage was not correct when driving n never in my life will i go thru them again. I was suppose to have the van til tuesday evening as u see it wasnt even 24 hrs n i returned it due to mileage not reading correctly. Yall may have the pleasures of ripping other people off. Never will i go thru yall again.

avinash G. on

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Robert R. on

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Craig P. on

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ALEX R. on

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Tre'Von G. on

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Everything was great, fast and easy to process. No issues on my end!

Teresa S. on

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Friendly and very accommodating. Would recommend.

daniel B. on

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this location was quite proficient,courteous and made every aspect of my experience a pleasant event. Make all of your locations this smooth and painless.

Michelle G. on

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David S. on

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Shamel did an amazing job making our uhaul experience much easier! A valuable employee for sure!

Bob A. on

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Thomas S. on

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This is a great place but not the original identified by the pick up location I was mislead by the pick up location that send me to a shady location closed on Sunday.

Carly H. on

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Very very nice, courteous friendly and welcoming people at this location and the person who called to confirm my reservation. I m very very happy they called to confirm since the info was not all correct :) everything turned out well though!!

terri K. on

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George B. on

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The truck was not maintained at all , there was a huge shaking during the drive , and I feel that the rate that they give me it was too expensive

Lauren K. on

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This location was at a gas station and not what I expected or wanted. No official UHaul staff was there and instead the gas station employee only. No one inspected the equipment with me which made me very nervous I would be ripped off for damages. I was basically just handed the jets and told to go for it. I had to take photos for reassurance. Then I was called and pestered with when I would be returning my rental even though I rented it for a full day. I will not be using this method to move again.

michael K. on

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The trailer was stuck behind a school bus and the person with the keys was not there to move the bus. Thankfully my friends were there to help move the trailer through mud and up an incline onto the pavement so we could hook it up. This was obviously without any help from the person who was working the counter at the gas station who helped me rent the equipment or the four people who were running the car wash on the over hang attached to the chevron. Also the truck and trailer I rented had over two dozen unfolded furniture blankets in them which made it extremely confusing to know what to do with them.

Rent W. on

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Offer a paper receipt at the end of the rental. The customer needs to be able to review the contract to see if there are issues. The management told us we could not get a paper copy. It creates a whole different set of problems when there is an issue, because it may be days, weeks or longer before the email is reviewed and or received. We may have to use other truck rentals in the future if this is a strict policy.

ROBERT G. on

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I dropped my rental off three days early on Aug12 and the recieving person told me that I was “good to go”. Jump to 5 days later, they charged me a late drop off fee and when I called to speak to the manager about the charges he told me that he didn’t care and wouldn’t speak to me about the charges that I needed to call the 1800 number to take care of it. Then he proceeded to hang up on me and screen my calls from there on out. This was the absolute worst experience that I have ever had with uhaul. Definitely makes me reconsider using u-haul in the future if your authorized businesses treat their customers with such disrespect and basically steal from them. Never in all my years of customer service would I hang up on a customer. U-HAUL should reconsider allowing this place to have their name on anything. It’s bad for business. I will not EVER be using this location and I will make sure that everyone I know has this information and that they tell their friends and family too.

DERRELL B. on

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Keep up the good work.

charisse C. on

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Christina D. on

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Steve M. on

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The agent was VERY helpful even though central reservations reserved the incorrect equipment.

rhodes T. on

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Very swift and convenient customer service.

Danielle S. on

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it was a smooth transition. They were helpful and very professional.

Paul M. on

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Everything was great. Only thing i would say was not perfect was the van needed windshield washer fluid.

Hector S. on

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Great drop off....very easy and efficient. The gentleman working the counter was pleasant, efficient, and friendly. Only issue was the tight parking due to the store and gas pumps in the immediate area.

ADONIS B. on

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Kathleen C. on

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This location is in a gas station, so the drop off of the equipment is extremely tricky to maneuver around customers in the store as well as at the pumps. There was only 1 worker on site, and he was unable to assist me. It was the worst experience I have had when renting a U-Haul.

sabrina B. on

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Truck was clean and smelled fresh thank you.

TIFFANY R. on

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Nice and convenient - I would use again and recommend to a friend.

JEFFREY C. on

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I waited while he tried to service customers, call home office, get stuff together, and even ask me to get gas at his store. so I did to help him out. Before I got home I get a call from my Bank asking me about 4 charges from Card that I did not do. Someone Scammed/Scimmed my Card. Next customer???? I was the next customer.. See next contract.:):)

Jayme R. on

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Fast, friendly and painless! No complaints, would use again.

shkelzen X. on

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Really good people

Clark W. on

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Aaren J. on

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alchani G. on

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meghan M. on

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Not ask to return early after making a payment.

Skyler I. on

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Rental owner was very pushy about us returning our truck much earlier than what we were paying to have it reserved for, even called us during our move to see if we could bring it back then claiming there was another family there who needed a truck...When we did drop our truck off (still earlier than our reservation deadline), he had another truck sitting there. So we felt like he was just trying to double book his trucks to make more $$. Gave us a hard time about our reservation in general when we picked up the truck, so calling us in the middle of moving didn't leave a good taste in our mouths either. We paid for a full day so to call us within in a few hours of picking up was ridiculous. Won't be renting from this location again!!!

Yunior C. on

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They charged me 2 days.

zain B. on

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the rental pick was dirty , very bad smell , very disgusting . I rented because other locations didnt have a pick up

Carolyn S. on

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The van wasn't clean at all dirt was everywhere an trash was under the seat I didn't keep it as long as I planned do to the filthiness. And I feel as though I was over charged. When I shouldn't have been charged for such a messed up service. They get 0% for the nastiest uhaul I've ever been in...customer service was excellent thou. He wasn't aware of the filth

Jamila R. on

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Customer did not leave a comment.