Customer Reviews for Chevron Gas Station
(U-Haul Neighborhood Dealer)

270 reviews

1920 Parental Home Rd   Jacksonville, FL 32216

(904) 398-6776

Location Hours

  • Mon-Fri: 6 am - 10 pm
  • Sat: 7 am - 10 pm
  • Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(904) 398-6776

1920 Parental Home Rd
Jacksonville, FL 32216

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 10 pm
  • Sat: 7 am - 10 pm
  • Sun: 8 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing this location and staff were incredibly helpful and accommodating

Joseph C. 
Rating:
5.0

Good job. Keep it up.

DAVID O. 
Rating:
4.0

Very accommodating on short notice

CHARLES M. 
Rating:
1.0

Very poor customer service at this location. The Gas station attendant/ U Haul attendant is the same individual doing a poor job of multitasking. After returning the vehicle before scheduled time and replenish it with gas used I was force to add more fuel to the vehicle and still was charged for gas. Attempted to enquirer my charges and was told to go take it up with U Haul. I never felt so humiliated

DEAN L. 
Rating:
5.0

Customer did not leave a comment.

RIGGSWAI C. 
Rating:
3.0

Equipment was dirty inside and out. With it being at a gas station/convenience store, took extra time to get rental done due to customers. I prefer a stand alone uhual location!

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
1.0

Customer did not leave a comment.

JAMARI T. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Everything was handled perfectly ! THANK YOU

BENISHA E. 
Rating:
3.0

Customer did not leave a comment.

MARK K. 
Rating:
4.0

Customer did not leave a comment.

Ernesto G. 
Rating:
1.0

A workable website! Had a difficult time checking in and out the uhaul. Then was charged one price then turned around and charged a 2nd price. Also there was barely any gas in it and i put gas back in it and was still charged. Worst experience ever!

Phedencia P. 
Rating:
4.0

Customer did not leave a comment.

PETRA C. 
Rating:
4.0

Stop asking for references, this was the first time I've ever been ask this which I thought was outrageous and why I'll never use this location again. The guy was very nice but this was not a convenience to me because he had to attend to “store” customers while going back and forth between me and them which took up time.

CARLETTA E. 
Rating:
5.0

Great service cool people good life change

Vadim B. 
Rating:
5.0

This guy was awesome. Very easy to work with. Never had such good service at U-Haul before!

Jeffrey P. 
Rating:
5.0

Good but the turning signal don't work

lena B. 
Rating:
5.0

Customer did not leave a comment.

Marshan D. 
Rating:
5.0

Great customer service

marcus W. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

jason K. 
Rating:
3.0

Customer did not leave a comment.

Mohamed E S. 
Rating:
5.0

Customer did not leave a comment.

Reggie S. 
Rating:
5.0

Excelente rápido y excelente servicio 5 estrellas los felicito. Generan confianza

Rolando C. 
Rating:
5.0

Customer did not leave a comment.

shontell B. 
Rating:
1.0

Uhaul overbooked for my time. I called on the day of my reservation to change the time and the customer service representative did not make me aware of the overbooking. Then he changed me to a different size truck. And I had to pay for the extra mileage from the uhaul center to my destination which I did think was fair.

Janine M. 
Rating:
4.0

Customer did not leave a comment.

marvin W. 
Rating:
5.0

Customer did not leave a comment.

Ambriah W. 
Rating:
5.0

Great place to rent so friendly and efficient. Very easy and fast service

Teresa F. 
Rating:
2.0

The information about my rental was unable to be retrieved. The manager said he didn't have any of the item I rented along with the truck so I was sent to another location to get blankets and a dolly. When I arrived we opened the back and there was a pile of blankets and a dolly. It took 40 minutes to pick up my truck after preregestering and prepaying for everything before my arrival.

doug T. 
Rating:
5.0

Customer did not leave a comment.

Marcella M. 
Rating:
3.0

I first went to the location at Lucky's food mart on 958 st John's but he wouldn't accept it. The U Haul on Preston Highway in Louisville told me to return it to the nearest location to my zip code 32225. Terrible service. Never Again

James G. 
Rating:
5.0

Customer did not leave a comment.

Gene E. 
Rating:
3.0

Customer did not leave a comment.

Rose L. 
Rating:
4.0

Prices were not competitive

Shannon H. 
Rating:
1.0

The place was a mess. Was parked in the mud with a road with more potholes than asphalt.

Rahul N. 
Rating:
5.0

The two gentlemen who helped me were great. They were courteous and ready to help me with my truck.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Evgeniia S. 
Rating:
3.0

We can't open the email for our receipt.

florida georgia W. 
Rating:
5.0

Nothing keep up the good work

Juliet F. 
Rating:
5.0

Great customer service!!

Rachel F. 
Rating:
5.0

If you need to refill gas tank this location is perfect.

LETITIA H. 
Rating:
5.0

Customer did not leave a comment.

andrea G. 
Rating:
3.0

This was a convenience store with one person running the store and handling Uhaul rentals. He was very busy but had a great attitude that made the wait go much better.

Charlie N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Good services

JUAN R. 
Rating:
3.0

Definitely need to hire more people

Reginald T. 
Rating:
1.0

Very unorganized. The gas station is chaotic with one person working the register and trying to check us into the uhaul at the same time.

Anish A. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Attendant\cashier was very professional and polite. He deserves a raise!

Robert T. 
Rating:
3.0

Clean the inside of the cab

Richard S. 
Rating:
3.0

Inside of van was filthy, undocumented damage to front bumper, furniture palette was not in vehicle

Jeffrey Z. 
Rating:
3.0

Customer did not leave a comment.

Alondra V. 
Rating:
5.0

Customer did not leave a comment.

rechell J. 
Rating:
3.0

The equipment wasn't really clean but I do not want to give the dealer a poor rating because due to COVID-19 his establishment was available but most places were closed and not available for truck rental. The van which I rented had an empty beer can which could have been trouble for me. McDonald's food wrappers and debris in back of van. The van has a low tire indicator that is being ignored.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

CORY L. 
Rating:
1.0

Very bad customer service. The gas station clerk was working alone so he helped everyone first and then would come back to me. He was rude and flirting with other customers. It was my first time using U-Haul and it will be my last. I even tried to call to a nice location but was still sent to the ghetto. Thanks

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

The attendant was fabulous! However, the 1st truck given over heated after I put $30 dollars in gas! I was given another U-haul but I had to put another 20 in that one too. I lost 30 dollars, that was the most negative part. I have to reinterate the attendant was amazing.

Roberto A. 
Rating:
3.0

The whole point of the mobile pick up is to not see anyone or have contact with another person. When I used the mobile pick up, I still had to see someone and interact with them. No point. But other than that, everything was fine. Truck ran well.

Taylor S. 
Rating:
5.0

Would have had a better experience if the vehicle I booked was available as guaranteed. I ended up having to use a smaller vehicle making more trips, costing me more money and time.

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea D. 
Rating:
1.0

my reservation was for the southside and beach uhaul. when I arrived they said I was wrong, even though I had the reservation printed out with their address on it. They sent me to the above location which was located in a sketchy convenient store with bars on the windows. Not a good experience at all

Daniel H. 
Rating:
5.0

Super great customer experience. Fast and friendly.

Alicia Z. 
Rating:
4.0

Customer did not leave a comment.

Fred G. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Great service. No complaints

Carol C. 
Rating:
1.0

the agent was rude and after he found my reservation he said ok ,it's 1 6x12 out there handle it, so I hooked up myself, the back of the trailer was open and near a tree there was a large amount of leaves that had blown in the trailer.

Terry T. 
Rating:
4.0

Great customer service.

Rafael B. 
Rating:
5.0

Customer did not leave a comment.

Issac W. 
Rating:
5.0

Customer did not leave a comment.

Anna K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
1.0

Don't recommend. The auto carrier was not hooked up correctly to the truck! I or someone else could have died!

Naomi S. 
Rating:
3.0

Customer did not leave a comment.

Celia J. 
Rating:
4.0

Customer did not leave a comment.

Terrence H. 
Rating:
2.0

Have someone that knows what they are doing instead of letting someone off the street do his job and not telling us about the tire covers that goes down instead of getting out of the car through the trunk.

Beverly B. 
Rating:
5.0

Customer did not leave a comment.

jamie M. 
Rating:
4.0

Was the equipment clean and well maintained? About my answer to this question it was clean and the the guys on this place are Good specialy Jamal he is fast and give u what ur looking for but my answer was no if its well maintained no Honstly never i took a Uhaul and was well maintained always u can feel the truck shaking , break make noise , other things that give signs the this need a maintenance thnx

George B. 
Rating:
3.0

Very few areas to park the truck at dropoff. There are no moving supplies. This is just a truck rental or drop off location.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

mary L. 
Rating:
4.0

Customer service needs improvement

aminullah K. 
Rating:
5.0

Customer did not leave a comment.

Ronash D. 
Rating:
5.0

The gentlemen working there are very kind.

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

This was neither the location I chose online, nor the place U-Haul told me to return. When I arrived at the original location, I was told they were "full" and not accepting dropoffs. It ended up taking over 2 hours to do a simple trailer return. I had no issues with the place we returned it to - but I have a huge problem with the way U-Haul handled this overall.

Karen S. 
Rating:
5.0

Awesome service. I will definitely recommend u-haul to anybody.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Morgan P. 
Rating:
5.0

No improvements needed.... Very professional and friendly. Would highly recommend.

Misty M. 
Rating:
5.0

The person involved was awesome. Quick, easy, polite, super helpful. Definitely recommend this location.

Dartanion W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Dianne P. 
Rating:
2.0

Customer did not leave a comment.

Cristian R. 
Rating:
5.0

Nothing. The gentleman was amazing. I had a new rental truck. It was clean and it was actually THE BEST Uhaul experience Ive ever had!

melanie F. 
Rating:
5.0

Customer did not leave a comment.

Wade T. 
No reviews have been submitted for this location.

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