Customer Reviews for Chevron St Marys

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chevron St Marys

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James B. on

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Jesse E. on

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Gene W. on

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we posted that we needed a trailer for at least a week, they called and when we got there they said we need to get it back the next day, so after arguements they gave it up and cancelled their next customer who suppose to get it. We asked if they read the request, the only answer was "Hmmmm, never mind you need to return it" . So we got the trailer, and before a week they were horrasing and calling us up to return the trailer. These people should not be a UHaul dealer!!!!

David J. on

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Helpful. A little out of my way but I opted for Tucson location to save some money

Randy O. on

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Checked vehicle in and out with no problems. Staff was friendly. No issues with the vehicle.

Christopher F. on

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Make sure third party locations ensure maintenance of equipment. I use a trailer often, and due to poor maintenance, this specific motorcycle trailer caused my car to use an excessive amount of fuel. I used an entire tank of fuel to travel 170 miles with this specific trailer.

Aimee M. on

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Jerel N. on

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John M. on

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Mario I. on

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Even though I made an online reservation and had it set up for pickup at the office, when I got there I was made to wait 10 minutes as the only person in charge was on a phone call with a prospective client. What's the point of making a reservation if service prioritizes another client that doesn't plan?

denis d. on

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Redirected to this location 10 minutes before my arrival time to original location. Was even further away than they had me at first which was not close. The truck had a key broken off in the lock on the drivers side so had to climb in and over from passenger side. No apologies made for that. The owner/manager David? was unpleasant at the pick up and drop off. Very poor experience with U Haul on this rental. Not happy..

Jennifer S. on

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Staff is so helpful and kind. No improvement needed!

MICHAEL B. on

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yolanda M. on

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Jennifer S. on

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Martha E. on

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The service person/rental agent had excellent customer service, which is why I would use this location again

Michael M. on

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The lady I picked up the unit from was super friendly, knowledgeable, abd helpful. The guy I dropped the unit off with was rude, unfriendly, and unprofessional. I had to call the 1-800 customer service number and check the equipment in manually. That man soured me on ever using that location at the Chevron on St Mary's & I-10 in Tucson.

Glen C. on

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Michael S. on

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Your guys online service sucks, don’t offer online pickup if you guys can’t verify the ten freaking photos you ask for repeatedly. Had to go inside anyways after all the online bullshit didn’t work. Waste of time and money. The last time I EVER use you guys and I’ll never recommend. Thanks for the shitty service.

Dean B. on

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David does a good job at this location. Although the truck had a lot of bugs on it, I do not really care. They have the trucks and are convenient.

DONNA E. on

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Hassan a. on

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Many thanks for your kindness, honestly I appreciate the good treatment.

Glenn M. on

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Dirty inconvenient location. Staff uncaring except for check in girl. Poor parking and crowded. Not recommended. Truck needs to be retired.

Michelle B. on

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Nancy B. on

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We rent trucks quite often . . . maybe once a month. As always, this location is great, my go-to location. Wouldn't go anywhere else.

Nicolas G. on

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Jamie N. on

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Heather F. on

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I always come here, even if there is a location closer. Best customer service ever!!. They always have what I need. I highly recommend this location.

imre d. on

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shavon h. on

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Friendly and informative... thank you!!

jeff s. on

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Barbara B. on

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Charged cleaning fee when uhaul dirty on arrival.

Nancy B. on

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This location is consistently superior, and awesome with customer service too. Thank you Serenity!

alfredo m. on

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The girl inside of the store was very helpful and nice

Jesus S. on

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julian a. on

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Over charged me for gas

martin l. on

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Cynthia N. on

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Seriah K. on

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Tyrone O. on

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Very awesome. Not expensive at all

dwain l. on

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The trailer description is deceiving! It says 6'x 12'. The gate opening is only 55" could not use the trailer. I still ended up paying for it! What a waste!

martin l. on

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John B. on

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The employee was friendly and quick with check-in and hooking up the trailer.

Jossel R. on

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Quick and nice service. Hassle Free. Thanks!

Allycia B. on

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denise g. on

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Renee B. on

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I was cheated they put a lower mileage so when I came back only doing 10 miles overall being that I lived less than 2 miles from this location and my new place was less than 3 miles apart, they tell me I did 70 miles, wrong! Worst customer services, was very rude. I will NEVER give them service again. Serena cheated me, will be sure to let all my friends know my experience, very unprofessional.

Nancy B. on

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It would help if your business phone number was available on-line . . . it's permanently in my "contacts", so I can easily find this location when I'm needing a truck. They are great !

VICTORIA V. on

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jesus p. on

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Thank you

Robert S. on

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Nancy B. on

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Serenity is an absolute pleasure to work with. She is a valuable asset to this location, as well as reflecting great customer service for the company.

Mark H. on

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No issues.

efrain r. on

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Thomas H. on

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The location was very good, just off freeway, short Uber from airport. The employee that helped, Serenity, was great. Uhaul helped me find the size truck I needed at a time when they were in very high demand due to a weekend event.

willie T. on

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u haul customer service was great thankyou

terri s. on

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clariee e. on

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Kate O. on

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Between the poor customer service and the disgusting vehicle, this is the worst Uhaul experience I have ever had. I have never picked up such a poorly kept vehicle from Uhaul. I have always used your service because I have been able to rely on you to provide clean and well-maintained trucks. This truck was filthy inside and out. There was dried dirt on the floor of the cab, and the remainder of the interior was covered in dust and grime. The cab smelled like cigarettes and sweat. I wiped down the steering wheel, radio, and seats before using it, but it would have taken considerable work to get it clean enough to feel comfortable driving. I was glad I only had to go from Tucson to Phoenix.

William W. on

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Robert B. on

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tony P. on

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lisa m. on

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STEVEN B. on

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james a. on

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james S. on

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Serenity did a great job. It's nice to see employees with a happy attitude and a smile.

Scott D. on

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MICHAEL F. on

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100% satisfied ... in and out quickly ... very competent and helpful staff.

Steve C. on

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Clayton E. on

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Sharon G. on

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chris k. on

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My last two rentals from U-Haul were trucks. I had to pay extra mileage on this last rental. I don’t believe that I had enough miles allotted for my trip. I wasn’t happy about paying the extra mileage on top of the already agreed-upon fee. I understand the contract, but I just don’t believe I was allotted enough miles for my trip. I’m not sure about a future rental through U-Haul. The truck ran fine though. That’s the only positive experience through this.

Alexa B. on

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Paige S. on

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Terence S. on

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CONSTANCE P. on

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They don't know who is managing the uhaul or the store. Very bad attitudes and they never greet the customer. The Propane pump is the primary concern here at this location.

Jared J. on

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Robert B. on

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Great Customer Service!

Bobby K. on

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Roy T. on

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Duane E. on

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Assure that gas gauge readings are done reliably and fairly.

jorge g. on

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Wenceslao M. on

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jesus m. on

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isikhuemen o. on

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Paul G. on

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The original dropoff location, Ambassador Auto Care, at 1750 N Stone would not accept the trailer. The owner said that his lot was full and blamed UHaul. He called a nearby UHaul agent and they said they would not accept the trailer either. The UHaul agent at 880 W St Marys Rd accepted the trailer and they were courteous, but said they were busy, so I backed the trailer into the space indicated by the agent myself and unhooked the trailer. The space was almost too small for the trailer, but I tried to back it in anyway. I will probably rent from UHaul again, but will only pick up or drop off equipment at main offices. Local agents seem unreliable.

Joseph P. on

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Carlos T. on

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DARREN W. on

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Kim H. on

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Jacob W. on

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Tim W. on

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Quick, efficient, friendly

mike c. on

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SHERRY O. on

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david g. on

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Amy B. on

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Gobin T. on

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Great Customer Service. I find that U haul is the best truck rental company I have dealt with. Thanks U Haul

Marqarita C. on

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Angelica O. on

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Nancy B. on

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Fast and professional service and friendly, competent employees. Love renting from this location!