Helpers were inept. Billions was confusing, making us unsure if the rental return was credited. The owner was fine but the outside help were clueless. Almost gave us the wrong trailer and they had no idea how to hitch up safely.Denise H.
Customer Reviews for Chicago Auto Exchange
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anthony V.
Customer did not leave a comment.London L.
Customer did not leave a comment.Thomas N.
Customer did not leave a comment.John T.
Customer did not leave a comment.Corzay Y.
The customer service was excellent. I checked out very easily everyone was courteous and friendly which made a very difficult easy. Returning was fast and simple without any problems. I would recommend this facility to my family and friends.Talecia E.
Don't know. The staff was very helpMichael B.
Everyone was super helpful and kind.Juan R.
The truck was not clean it was old turn Wheels loosen I would not go back to that one but the lady was niceTommie T.
Customer did not leave a comment.JOANNE H.
I started attempting to rent a 10 ft truck from Dave's Pro Collision. The website directed me to a location in Crete, IL to finish the reservation. I spoke with the representative and rented a 10 ft truck as a one way rental, even though I planned to return the truck to Crete. 2 days later I received an email moving my rental to the Chicago Auto Exchange and changing my reservation to a 15 ft truck with an in-town reservation that would double the cost. I arrived at 8:30 to pick up the truck, but they did not know of the reservation and were not on site until 9:00. then I was told, that while there was a 15 ft truck there, I could not rent it at the one way rate. I spoke with a member of the national call staff and then the regional call staff. I was then given a 20 ft truck at the one way rate. I had no desire to drive a truck twice as big as I needed which also used more fuel. If you do not have the equipment available, DO NOT RENT IT!Al D.
Customer did not leave a comment.Adeyinka A.
Customer did not leave a comment.Armando L.
Customer did not leave a comment.heaven H.
The truck was clean but needed maintenance. It was difficult to accelerate and the engine was noisy.Cherlyn R.
Customer did not leave a comment.Javier T.
Customer did not leave a comment.Roger Y.
The service was excellent and i don't think it can be topped the young lady that helped me was fantasticDale W.
Customer did not leave a comment.Lugene J.
Customer did not leave a comment.Wayne K.
Friendly staffmichael M.
Customer did not leave a comment.Brittney J.
Customer did not leave a comment.John C.
I had reserved a utility dolly, but when I picked up the truck all they had was an appliance dolly which was too heavy for me to manipulate and did not have a wide enough base for what I needed to move. The business owner realized my dilemma and was kind enough to give me his personal dolly from Cosco, which also could be converted into a cart. It was aluminum and therefore lightweight, so it worked out more than perfectly. Thank you so much; you saved the day!Polly F.
Great serviceONeal M.
Appreciate the ability to return the rental 24/7John S.
Customer did not leave a comment.Debra L.