Customer Reviews for Chieftain Storage LLC
(U-Haul Neighborhood Dealer)

479 reviews

532 W G St   Jenks, OK 74037

(918) 528-7231

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 528-7231

532 W G St
Jenks, OK 74037

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
4.0

The office manager owner had a great flow of running his Uhaul operation. However, the space for drop off and pick up was extremely tight. Too many personal and rental vehicles to safely and easily maneuver, even a 15ft cargo truck.

LEAH T. 
Rating:
5.0

I was so happy to get a call to let me know of a more cost efficient way to rent a uhaul. That kind of customer service is always amazing to experience. So thankful for uhaul! It made our move so easy

Rachel J. 
Rating:
5.0

Great dealer, friendly, helpful and enjoy dealing with him

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

BRENDAN M. 
Rating:
5.0

Advised me that the cruise control worked well and encouraged me to utilize it. I did and it worked great! Much less driving stress on an 1800 mile trip!

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

Dean P. 
Rating:
5.0

Customer did not leave a comment.

ARLYS ANN S. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Top notch dealer. Would definitely return. Gives uhaul a good name.

JOE P. 
Rating:
5.0

Customer did not leave a comment.

CODY I. 
Rating:
5.0

Great service!

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

Patsy H. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

They went above and beyond to help me return the truck.

Ronald H. 
Rating:
2.0

Customer did not leave a comment.

TAMMY G. 
Rating:
5.0

Customer did not leave a comment.

Kent Y. 
Rating:
5.0

This is my go to place for truck rental.

Kenneth B. 
Rating:
5.0

Brian Cleveland is the best and most helpful UHaul rep I've encountered. Five Star location and person.

JOHN S. 
Rating:
5.0

Great customer service. Answered all questions. Very helpful.

DANIEL B. 
Rating:
5.0

Brian was so helpful. There was plenty of trucks available. Easy rental process.

MICHEL J. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Great location and friendly employees. Very helpful

DEZSO S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Great customer service!

ALLISON W. 
Rating:
5.0

Customer did not leave a comment.

Xylia A. 
Rating:
5.0

Customer did not leave a comment.

Wilbur L. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Bryan was amazing! He was very accommodating to our needs, and even helped us when we needed an additional trailer last minute. I would recommend this U-Haul rental location!

Robert C. 
Rating:
5.0

You can't ask for better service and customer care from Brian Cleveland. Top notch storage and rental company.

MICHAEL C. 
Rating:
5.0

Brian was very helpful and nice. Great experience!

GARRYL K. 
Rating:
3.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

HELEN G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Brian was very helpful, friendly, and professional.

Ronal C. 
Rating:
5.0

Brain went over and above to make sure we had a great experience.

WALTER T. 
Rating:
4.0

Overall, excellent experience. Just note that it's an on-site storage location and a lot of in & out traffic on a Saturday, in a crowded parking lot.

TIMOTHY P. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Brian is top notch. Fast friendly and efficient. Always my first choice for uhaul support.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

JOE N. 
Rating:
5.0

Customer did not leave a comment.

MARCIE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD I. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P. 
Rating:
3.0

The location service was not on so the app and website did not work . It took 45 min of my rental time to get it figured out .

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

BILL C. 
Rating:
5.0

Great costumer service

MARK L. 
Rating:
5.0

Great service from Brian!

JOHN S. 
Rating:
5.0

Advise customers of the coverage protection charge

BEVERLY F. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

WYATT S. 
Rating:
5.0

Great onsite person to work with and helped me to put the trailer on the hitch and hook up the lights.

Daniel B. 
Rating:
4.0

App does not work for after hours check-in. Please fix your app.

JERRY Y. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

The guy was very friendly and professional! Excellent customer service!

Tammy S. 
Rating:
1.0

This was worst truck I have ever rented worst experience I have ever had renting a vehicle. The truck had a severely bent front wheel and would barely do 45 without violentlly shaking.

EVERETT C. 
Rating:
5.0

Customer did not leave a comment.

LYLE B. 
Rating:
5.0

Extremely friendly, very open to dialogue, and conversation. Will definitely come back here!! LOVED IT!!

Karen W. 
Rating:
5.0

Great service

LISA W. 
Rating:
5.0

The man at Chieftain was very customer focused! He is super friendly! Great great service!

Cathaleen B. 
Rating:
2.0

First off I am an Asian American. While trying to get the key from inside for the uhaul. An older gentleman that I assumed worked there. First words he said to me was "Chinese? Chinese?". The older gentleman after asking I was Chinese he then proceeded to ask this "Korean? Korean?". Inside I got super offended but I'm someone that doesn't let that stuff get to me since I've had to deal with that my whole life. I would not have felt so offended if he was to start the conversation by saying hi and introduced himself and politely ask what kind of Asian I am. I will never go back to that location and will not recommend any of my family to go there to that location.

Hlujthe L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
3.0

The truck I picked up had a flat inner rear tire. The man that changed it said someone drove a very long time on that flat. I had the truck for less than 10 miles. The ashtray was full......obviously this vehicle was not checked over before I picked it up. No one answers the UHAUL phone help line. I guess I should be glad I had internet and not stranded on the highway. It took them over an hour to dispatch someone to fix the tire. The gentleman that arrived 30 min later said he had been sitting with nothing to do, so why it took an hour to call them is a mystery. This put us in excess of 3 hours late on our schedule. Arriving in an unfamiliar city after dark. This was not the first time I have rented a truck from this location. Brian is very nice I am not sure where the break down happened. I was going to insist on a partial refund but had enough stress with this move, I decided not to add to my stress level. This whole experience was just NOT acceptable. It wasn't even the tire....it was your lack of customer service on the phone. Seriously?? we could have been out on the highway with no internet service......then what do I do??? Sit in the heat until my dogs died?? Next time I will be renting from BUDGET.

KATHERINE H. 
Rating:
5.0

Brian does an excellent job!

MICHAEL G. 
Rating:
5.0

Brian is on top of his game and extremely helpful

shawn W. 
Rating:
5.0

Brian is the best

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Customer did not leave a comment.

Johnathan F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Rental manager was professional, very friendly, and easy to work with.

Clifton P. 
Rating:
4.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Brian is very much a people person, friendly and very knowledgeable.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Awesome experience overall.

FRANCINE R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA E. 
Rating:
5.0

Customer did not leave a comment.

Kody J. 
Rating:
5.0

Customer did not leave a comment.

DOYT D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Grady B. 
Rating:
4.0

Customer did not leave a comment.

LAURADIANE G. 
Rating:
5.0

Maintain the dollies better. Mine was so rusty that it was almost impossible to get the dolly from underneath boxes without knocking them over.

JESSICA S. 
Rating:
5.0

Brian was super to work with, great customer service.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

SHANE F. 
Rating:
5.0

Wonderful to work with! I scheduled for the wrong day and they helped us reschedule! Will definitely use again!

KATRINA S. 
Rating:
4.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Ben P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ELISIA S. 
No reviews have been submitted for this location.

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