Customer Reviews for Chiles Upholstery
(U-Haul Neighborhood Dealer)

161 reviews

218 E 5th St   Holton, KS 66436
(at New Jersey)

(785) 364-4875

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 364-4875

218 E 5th St
Holton, KS 66436
(at New Jersey)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

Sharon I. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

KEITH R. 
Rating:
1.0

Mr Chiles couldn't get the computer to work ,took almost and hour to rent a trailer. I went there after I tried to pick up a trailer in Topeka,Ks at a dry storage and Uhaul on 24 Hiway east of Kansas Ave. they close at 2:00 pm their hours are 9:00am till 2:pm . I got there at 2;30pm. 5hr business day?

james D. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

John is incredible to work with, always courteous and friendly

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

John was very helpful at this location. Excellent customer service and would definitely recommend this dealer for a U-Haul ! !

Robert M. 
Rating:
2.0

It was hard to find. Where to drop off vehicle after hours would be nice if mark.

BRANDY D. 
Rating:
5.0

Could not have been more pleased with this rental experience!

John W. 
Rating:
5.0

Customer did not leave a comment.

BEN W. 
Rating:
5.0

Customer did not leave a comment.

ruth S. 
Rating:
3.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Both locations (Holton KS and Falls City NE) were very helpful. Thank you.

Larry S. 
Rating:
5.0

The computer system was down so getting my truck took longer than it normally would have but I understand things happen. The agent was very helpful and courteous. My overall all experience was excellent as usual. I always use u-haul. Don't have to worry about equipment or customer service it is always the best.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

None

Damien R. 
Rating:
5.0

Simplify the paper work, the old days, two forms of ID, handshake, have a safe trip, away we go, now that's simple.

Monte H. 
Rating:
3.0

Customer did not leave a comment.

Charles-rick A. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Even tho we were satisfied with the Holton location, we were ready to have our truck at 7:30 a.m. in Topeka, but was called at 5 p.m. the night before that were had top not only drive 45 mins away for the truck, but had to wait til 8:30 a.m. Moving is stressful enough and I reserved it a month before.

Crystal J. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Ross R. 
Rating:
1.0

Select a location that has the office for the equipment that is not down the street and rather where the equipment actually is.

matthew M. 
Rating:
5.0

Close to home

Shirley P. 
Rating:
5.0

Nothing. I appreciate the clean equipment and courteous service.

William D. 
Rating:
4.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Nothing. Nice people

nicholas P. 
Rating:
5.0

Very friendly and customer oriented.

William D. 
Rating:
5.0

The staff was very helpful and friendly.

Mike H. 
Rating:
3.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Customer did not leave a comment.

jerry R. 
Rating:
5.0

Everything was super! Thanks for making the move today quick and easy!

charlotte H. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Friendly exceptional service! I loved it.

Jon L. 
Rating:
3.0

They have no set prices. Charged me $302 for a one day one way rental on an auto transport trailer. BIG RIPOFF!!!

Hearmon L. 
Rating:
5.0

Thank goodness for this site is people really helped us out 100% we finally made it from Sacramento to this location other than that U-Haul should reimburse every bit of our money

Diane W. 
Rating:
3.0

Customer did not leave a comment.

Marilyn V. 
Rating:
5.0

Already doing great

wanda A. 
Rating:
4.0

Customer did not leave a comment.

bryan B. 
Rating:
3.0

Customer did not leave a comment.

LADEANA F. 
Rating:
5.0

Customer did not leave a comment.

Connor B. 
Rating:
3.0

I had to drive over 30 miles to this location, a last minute surprise, even though there are several Uhaul locations in Topeka where I live. And when I got there, the one person who could do the paperwork wasn't in the office, so I had to wait 20 minutes or so.

Lewis K. 
Rating:
5.0

Customer did not leave a comment.

Burdel W. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
3.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Nicki R. 
Rating:
4.0

Customer did not leave a comment.

Calena L. 
Rating:
5.0

Customer did not leave a comment.

Byron R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Melissa V. 
Rating:
4.0

Customer did not leave a comment.

Joshua N. 
Rating:
5.0

Great to work with. Process was non hassle. Wouldn't hesitate to rent from again.

Trent R. 
Rating:
5.0

Chillies, owner/operator in Holton, Kansas displayed above average customer service skills, met me a smile, asked me how my 1,600 mile journey was and did the truck and trailer meet my expectations. Wow, now that is great customer service! Thank you, Bruce McClure

DANA M. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
3.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Very easy to work with !! Would definitely use again and recommend.

Brad H. 
Rating:
5.0

What a great person in John. He does an awesome job and takes care of the people whom he comes in contact. Great small town help.

Bob D. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

brad S. 
Rating:
5.0

At Chiles Upholstery I was helped very quickly and the trailer was disconnected and transaction completed in a matter of minutes. Thank You

Randall A. 
Rating:
5.0

Customer did not leave a comment.

Carlos E. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
1.0

I was molested by sheriffs 4 times InHolton, Kansas and have moved away from Holton. To the other end of Kansas. Same thing happened in Malvern, Arkansas. And at Chiefland and Fanin Springs, Florida. Always a lousy dealer. There are good dealers and bad dealers. This has been reported to the FBI AND OTHERS ALREADY. Even Bismarck North Dakota stole from me 5 times. Con games also Penske and Budget doing similar types of Activities.

ROBERT P. 
Rating:
3.0

After driving an extra hour plus out of our way for pick up, the truck was filthy, cigarette butts on floor, pet hair. Rental agreement showed 3/4 tank but it was actually less then half full. Truck had body damage to both bumpers & both side aprons. No walk around by the renting agent so we took photos video to CYA. We were miss quoted pricing as online doesn't account for tax. Completely frustrating experience; moving is stressful enough without added BS.. very dissatisfied.

Crystal S. 
Rating:
4.0

Customer did not leave a comment.

Harold N. 
Rating:
3.0

Kind of a messy place, appeared he really wasn't 100% sure of much. And then come to find out when we returned the tow dolly to Topeka - that Tooeka had one - we should not have had to drive 30miles to get one.

rene W. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
4.0

The 4 x 8 trailer leaked during highway travel getting some of our belonging wet.

patrick B. 
Rating:
3.0

Customer did not leave a comment.

DELMAR J. 
Rating:
5.0

Customer did not leave a comment.

Travis D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

gary T. 
Rating:
5.0

Customer did not leave a comment.

Clint P. 
Rating:
2.0

Customer did not leave a comment.

CHARLA M. 
Rating:
3.0

Owner was a great guy,very helpful.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Easy to do business with, very accommodating and courteous.

REBECCA T. 
Rating:
4.0

Customer did not leave a comment.

GALE T. 
Rating:
4.0

Customer did not leave a comment.

GALE T. 
Rating:
4.0

the storage overhead leaked, thank goodness I did not pack my electronics like uhaul recommend. The truck should not be used in long distances. I did not feel safe in the truck nor did I think we would make it without a breakdown. Would I use uhaul again or recommend to a friend? No I would not.

BRENDA S. 
Rating:
1.0

Already addressed that location didn't have reserved items on contract.

Larissa C. 
Rating:
4.0

Customer did not leave a comment.

Anita S. 
Rating:
4.0

Customer did not leave a comment.

KEITH H. 
Rating:
4.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Clean out back of trailer better

FRED A. 
Rating:
5.0

Chiles staff were very helpful in having everything ready to go without delay.

michael G. 
Rating:
5.0

Customer did not leave a comment.

Dion Y. 
Rating:
5.0

Very happy with the service!

wes C. 
Rating:
3.0

Mr Chiles was a pleasant man. I had no problems. This was the second drop off I did with him within about a week or ten days.

PHILLP G. 
Rating:
4.0

Customer did not leave a comment.

John R. 
No reviews have been submitted for this location.

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