Customer Reviews for Chilled Ponds
(U-Haul Neighborhood Dealer)

47 reviews

1416 Stephanie Way   Chesapeake, VA 23320

(757) 512-7167

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Thur: 12 pm - 5 pm
  • Fri: 10 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(757) 512-7167

1416 Stephanie Way
Chesapeake, VA 23320

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Thur: 12 pm - 5 pm
  • Fri: 10 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Open before the person's rental time or not allow reservations until the store's opening time. My rental time was 11:30, the location opens at 12:00.

Andre S. 
Rating:
5.0

Customer did not leave a comment.

NICOLEVALERIA H. 
Rating:
1.0

The vehicle driving experience was very bad. The container part is clean and strong, no issues. It is very hard to drive, the steering is too hard to control. I have to drive slow to control. Engine noise is too much, very strong pickup and it makes strange noise when engine slows down. Gear selection is also too hard to lock and work.

FELIX SAHAYA JUD V. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Shaun H. 
Rating:
2.0

Even though I had mobile check in, I still had to wait almost an hour to get the truck and receive the dolly that I rented. This location was not very organized and it caused a delay in my move.

Phillip Y. 
Rating:
5.0

When you say to use your phone to pick up the vehicle that is what I was expecting. I stood in line for 15 to 20 minutes because others we're picking up trucks as well. After standing in line then I was able to use my phone to check everything on the vehicle. Now I did use my phone to check the vehicle back in and went inside and dropped the key off which is very simple. Other than that it was a great experience. Everyone at this location was very courteous to everyone.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

HARRY B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

I wish the trailer had a jack with it.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
3.0

My rental's driver side door didn't close properly. I had to slam it several times to get it to shut, each time I got in or out. Also, the location didn't answer their phone when I tried to call.

Amy U. 
Rating:
5.0

Excellent experience across the board

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

INGRID C. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
3.0

Provide contracts in key box or vehicle. Verify truck is clean and empty after use.

Shaunel W. 
Rating:
5.0

Customer did not leave a comment.

MIRIAMBETH H. 
Rating:
5.0

I was happy with the service that I received .

ANTHONYKIPKEMOI R. 
Rating:
5.0

The employees at this location were polite, knowledgeable, and very kind. The best experience I've had with a pick up location.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

The young man who was managing this location did an outstanding job solving a problem not of his doing .... it is the problem solvers that desire our highest praise. HIs manager also stepped in to provide the necessary high level support to get me on the road safely. Thanks

BRIANEDWARD D. 
Rating:
4.0

Vehicle needed cleaning inside the cab and loading compartment- dried mud/leaves/dirt Tire light was on the entire rental even though checked by pick up location

CATHERINECOWLES R. 
Rating:
3.0

Customer did not leave a comment.

Kent H. 
Rating:
2.0

Customer did not leave a comment.

Andres M. 
Rating:
5.0

Customer did not leave a comment.

REGINALDMAURICE R. 
Rating:
5.0

Customer did not leave a comment.

MELISSAALICE G. 
Rating:
4.0

Customer did not leave a comment.

GRACE C. 
Rating:
1.0

Had to pay for a truck and trailer separately so they tried to take my combo rate away, made me pay separate insurance (which made it double), only gave me 3/4 of a tank of gas and you try only filling up a uhaul tank right to 3/4ths, so I had to fill it all the way up. Finally, when I go to return the truck and trailer I am at the EXACT location emailed to me to drop it off and the guy says, no you gotta take it 5 miles this way, I take it there and the guy says I was supposed to drop it off over at the first place, the drop off centers were having a pissing match and making it my problem. Thankfully, the guy at the second place just took care of it for me. Absolutely the worst experience I've had in the entire moving process which is saying A LOT.

ALEXANDERWILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
2.0

The person needed to return the truck was not there. People at this location did not know much about my dropping off the truck. The truck was not officially checked in until 3 days after it was dropped off.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

ADRIANSTANLEY T. 
Rating:
5.0

Great service in picking up the equipment. Very helpful, quick and easy and on my way.

Matthew M. 
Rating:
3.0

You need to give a credit to the balance when customers turn in their uhaul early.

Briana R. 
Rating:
5.0

Customer did not leave a comment.

VICTOR I. 
Rating:
3.0

Customer did not leave a comment.

Taylor G. 
Rating:
1.0

If you choose to keep this satellite location please MANDATE that there should be some signage; LARGE letters on the building which would show the physical address (you know 1416) on the exterior of the Skating arena. Or maybe what do you think “Some permanent signage saying U-Haul”!!!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Have the guy who was supposed to be working actually show up to work.

Stephen R. 
Rating:
4.0

Customer service was going to credit my account $50 for the delayed pickup but my receipt does not show the credit.

JAMES R. 
Rating:
3.0

The U-Haul rep didn't even come down to meet me. He told someone else to do.

Kristofer P. 
Rating:
5.0

Customer did not leave a comment.

Jimmie G. 
Rating:
5.0

We had an agreement with U-Haul to go 100 miles out of our way to pick up and deliver a U Box. That whole deal was a fiasco as the load we were to tow was not at the pick up point. Now filing a claim.

RONALD B. 
Rating:
3.0

Customer did not leave a comment.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

TAMMYTAWONDA D. 
Rating:
5.0

Initial difficulties in locating due unexpectedly finding the office was actually located in an ice skating rink. They had only been open a few weeks and o signage up. People were extremely helpful and courteous.

Jerry L. 
Rating:
1.0

Charged for a dolly that I was unable to use. It was rented the day before although it was on my reservation. I was told by the associate Chris Willis it would be adjusted and it was not. Staff was friendly but not very knowledgeable being that the uhaul program was new at this location. Took almost 30 mins at pickup. Definitely will chose another location next time.

SHAKAYLAELAINE J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top