A very sketchy place for a single young woman to pick up a truck. There were about 20-25 men roaming around, and hanging outside the truck. I did not feel safe at all. Additionally, trash was left in the truck. The key couldn't be found for about 20 minutes, the guy ended up finding it, but it was very frustrating and time consuming.
Chelsea C
Customer Reviews for Chilly Mart 11
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a safe area for picking up. Keep truck clean and accurate document damages and mileage. Both were wrong.
SHAHID SUpon my checkout there was an extra charge i tried to address with the associate. He told me there was nothing he could do call in to customer service.
JAMES FThis is a gas station and c-store with one person working. In the morning when you are picking up your equipment they have a line of people paying for gas and groceries. They had no moving supplies on hand so I had to go to another UHaul location for those. They shorted me on moving blankets and there was a HOMELESS MAN SLEEPING IN THE CARGO AREA OF MY TRUCK.
Robert PSketchy neighborhood, signage was not at all visible from the street; difficult to get too. We did not feel safe.
Franklin BThe truck's windshield was filthy and the passenger side was covered with something sticky. It was difficult to maneuver the truck out of the parking spot, and the truck still had a towing dolly attached from the previous customer.
ANDREW Pof the 5-6 U Haul trucks i have rented in the last 4 years, this independent dealer was by far the BEST. No hour+ wait (even with reservation in hand) at a U Haul super center, and, critically, these guys asked me questions about any issues i had with braking, steering, accessories, etc. this is VERY VERY IMPORTANT to ask every customer, as apparently the tow apparatus on my Houston to Dallas move utilizing a tow dolly caused concern when i turned the truck into the Mesquite location (I-635 at Jupiter) and i have NO IDEA if that apparatus was fixed since the man in the "Return" lane just checked the mileage and didn't care about the mechanics written comments on my U Haul contract.
MARTHA WThe location was disguisting. Men drinkiing and sleeping near the van. The van was dirty. There was a light on regarding the tire pressure guage.
JOHN HYour website is not very helpful for changing pick up station and your 1-800 phone is never answered, very poor service.
DANYA WBetter sign to inform client this is an approved UHaul location
George MNeed a truck that has cruise control for long distances to f
KEITH BEasy drop-off
Greg KI did not feel safe picking up from this location. I am a female who typically handles things on my own with no issues and never feeling unsafe. There were men standing by the location who would say things to get my attention. Just didn't feel like a safe neighborhood. The guy never asked me if I had questions and just handed me the keys.
ALESHIA AOk for a drop off, but not a full service location. Difficult to find and only one parking spot for uhaul.
Vitaliy S