Customer Reviews for Chilly Mart 11
(U-Haul Neighborhood Dealer)

15 reviews

9763 Webb Chapel Rd   Dallas, TX 75220

(469) 913-4429

Location Hours

  • Mon-Fri: 6:30 am - 7 pm
  • Sat: 6:30 am - 7:30 pm
  • Sun: 7:30 am - 6 pm

Services at this Location:

Contact Us

(469) 913-4429

9763 Webb Chapel Rd
Dallas, TX 75220

Services at this Location:

Location Hours

  • Mon-Fri: 6:30 am - 7 pm
  • Sat: 6:30 am - 7:30 pm
  • Sun: 7:30 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Sketchy neighborhood, signage was not at all visible from the street; difficult to get too. We did not feel safe.

Franklin Barrett D. 
Rating:
5.0

Customer did not leave a comment.

JIMENA V. 
Rating:
5.0

Customer did not leave a comment.

KYLEIGH S. 
Rating:
2.0

The truck's windshield was filthy and the passenger side was covered with something sticky. It was difficult to maneuver the truck out of the parking spot, and the truck still had a towing dolly attached from the previous customer.

ANDREW PHILLIP G. 
Rating:
4.0

of the 5-6 U Haul trucks i have rented in the last 4 years, this independent dealer was by far the BEST. No hour+ wait (even with reservation in hand) at a U Haul super center, and, critically, these guys asked me questions about any issues i had with braking, steering, accessories, etc. this is VERY VERY IMPORTANT to ask every customer, as apparently the tow apparatus on my Houston to Dallas move utilizing a tow dolly caused concern when i turned the truck into the Mesquite location (I-635 at Jupiter) and i have NO IDEA if that apparatus was fixed since the man in the "Return" lane just checked the mileage and didn't care about the mechanics written comments on my U Haul contract.

MARTHA W. 
Rating:
1.0

The location was disguisting. Men drinkiing and sleeping near the van. The van was dirty. There was a light on regarding the tire pressure guage.

JOHN H. 
Rating:
3.0

Your website is not very helpful for changing pick up station and your 1-800 phone is never answered, very poor service.

DANYA W B. 
Rating:
3.0

Better sign to inform client this is an approved UHaul location

George M. 
Rating:
4.0

Need a truck that has cruise control for long distances to f

KEITH B. 
Rating:
3.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Easy drop-off

Greg K. 
Rating:
2.0

I did not feel safe picking up from this location. I am a female who typically handles things on my own with no issues and never feeling unsafe. There were men standing by the location who would say things to get my attention. Just didn't feel like a safe neighborhood. The guy never asked me if I had questions and just handed me the keys.

ALESHIA A. 
Rating:
3.0

Ok for a drop off, but not a full service location. Difficult to find and only one parking spot for uhaul.

Vitaliy S. 
Rating:
1.0

Customer did not leave a comment.

Jenna S. 
Rating:
1.0

Customer did not leave a comment.

DON B. 
No reviews have been submitted for this location.

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