Customer Reviews for Chronic Cycles

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chronic Cycles

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Allon T. on

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Kerry B. on

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I used the check-in via the U-Haul website but found it to be useless in that my provider had to go through the whole check-in process again, perhaps because I did not provide a photo of my driver's license on the web check-in. With a website check-in for just a trailer there should be no need to submit a photo ID and subject a customer to possible identity theft. The customer should only have to complete the other written info and then present a photo ID to the provider to receive a trailer. Appreciate your attention to this matter and you may contact me for further info.

Alishia G. on

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Leisa M. on

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Reserved U-Haul online, not sure the purpose of this as you will have to go wherever they say (even if milage will cost more) the options you choose are just "wishes". If you don't have the equipment at the locations listed on line please don't list it as an option.

Mary R. on

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You need to change your links, couldn't get to them. Even the people at the pick up site couldn't either.

Roger M. on

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LISA R. on

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I didn't have one problem. They had me ready to go. I checked out fast to. They were friendly and very helpful even when I called to get a price and to schedule the pick up

Timmy L. on

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Karen A. on

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SCOTT D. on

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naomi M. on

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I did not personally turn in the truck so can’t give a review on drop off location.

Stephen W. on

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I was charged for an appliance hand truck and didn't get it also I have never been to a u haul dealer where you didn't get any paperwork. This place is a joke and I expect to get a refund for the hand truck I didn't get

Todd M. on

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V ickie D. on

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Nothing was well satisfied

Jack M. on

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BETH B. on

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lynn B. on

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Angelus D. on

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Rick C. on

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Lance H. on

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jaun G. on

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Give them their cash back on the spot!

Steve R. on

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gregory S. on

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Martina H. on

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Wayne was very helpful and friendly. Will use this location again. Very pleased.

don D. on

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leave as is.

Kathy M. on

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Ryan R. on

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I just dont see the point of online sign up if you have to go in and do it all over again..

Wade B. on

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Wayne was incredibly courteous and helpful. Ease of rental and return was a plus.

Natalie S. on

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Wayne went above and beyond in customer service. I will definitely rent from his location (Chronic Cycles) again!!

Andy M. on

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Excellent service !! Great experience.

james P. on

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Truck and trailer were ready and waiting. We were on a very tight schedule. They even texted me shortly before we got there. Worked out well.

DOUG W. on

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Andrea B. on

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Scott T. on

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Emanuel T. on

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Great customer service even as they handled opening their doors after being vandalized

Brian C. on

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Kevin Q. on

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Nothing wrong. 24/7 return. Business was closed when I returned the truck.

Curt F. on

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Jakima H. on

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mescell L. on

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MICHAEL E. on

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The trailer was in great condition, pulled good.

Andrea B. on

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JOSE V. on

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Nothing everything was awsome. Great service at the location.

MICHAEL N. on

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I had a great experience. No hassle, friendly and helpful staff. Equipment was perfect.

PATRICK C. on

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Friendly staff.

Karen P. on

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The rep was courteous and helpful. He is very knowledgeable about what size truck I was going to need.

Steve H. on

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Great customer service and very good equipment.

Joshua P. on

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Bobby C. on

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kenneth W. on

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Chris B. on

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Dude was really cool. Would use again.

Donald T. on

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KEVIN L. on

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Trailer did not work for what I needed it for. Even input all the Info ask the person if it was big enough, turns out it was not. So on top on having to pay to rent a trailer that didn't work but was told it would work, I had to pay an extra 300 for a tow truck to take it for me. Also took way to long considering all my info was already in the system and even did the early check in.

WAYNE P. on

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The trailer was perfect for towing the vehicle indicated. I would use your company again. The personnel was informative and very friendly. Great experiance.

Danny C. on

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truck ride was to good.

Heather E. on

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Van had hay and a broke bungee cord in the cargo area when I picked it up. It is not my responsibility to clean your dirty van just because you didn’t have an employee clean it when the previous customer returned it in a dirty condition. The van smelled like a barn. Upon reviewing the final receipt the sit that I rented from charged me an additional cleaning fee! Either you charged the previous customer a cleaning fee and then didn’t clean it so you could try to rip the next customer off of you charged the wrong customer period. I moved a few empty boxes and bags of clothes. Absolutely nothing I moved had hay in it! I Removed the loose trash that was left in the van by the previous customer like the broken bungee cord but that was just a courtesy. The hay/straw would not have been nearly as easy to clean out so it was your problem. A request for refund of the inaccurate charges has been made.

Paul P. on

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They forgot to give me my blankets and the dolly was too small for my van. I had to come back and wait for them to open the next day before I could leave. She was very helpful and apologized for the error.

DOUG W. on

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Jim A. on

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Joseph H. on

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justin M. on

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Jay E. on

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Gentleman did everything he could to get the truck for me

john M. on

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She met me at the truck rather than wait on me talk walk arounaround to the entrance. Both were polite.

Mitchell M. on

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Wesley A. on

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Jay B. on

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Chronic cycles was by far the best U-Haul experience I've ever had. I highly recommend them. Customer service is top notch!

Harvery F. on

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Jennifer C. on

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Wayne was excellent. So helpful when I was in a bind and needed a truck. Highly recommend. Will be using uhaul for all my moving needs next time.

Walt S. on

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JEREMY E. on

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Bill S. on

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The man that we dealt with was very pleasant and helpful. I felt like he did a great job and is to be commended for the great customer service! I will tell my friends to go to that location.

Michelle M. on

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I had GREAT customer service from the U-Haul company....

Robert S. on

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ANGIE M. on

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My experience was perfect....no improvements needed.

William B. on

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patty H. on

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Mark H. on

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David W. on

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Guys were great to deal with, very helpful. Will recommend them to anyone. Truck was perfect. Also the rates were very reasonable!

joe L. on

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Conley H. on

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The place was professional and clean, great family like atmosphere! Very great customer service!!

Donald T. on

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Charged a cleaning fee for a trailer that was not dirty.

Michael D. on

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Very helpful will do business with again.

Steven F. on

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AShley M. on

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Steven V. on

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Great staff

Trip B. on

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Thank you UHAUL , it was a pleasure to work with your company . Everyone I came in contact with was extremely helpful . I will recommend UHAUL to others and will use your company in the future.

BENNIE H. on

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Wayne S. on

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David G. on

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Nothing,I had an excellent experience

ZACHARY R. on

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Fast friendly service A++

MICHAEL Z. on

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rodney W. on

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MONTE T. on

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Said they would email a receipt. Never did. I called and talked with owner and was assured they would either email me a receipt or mail me one through Postal Service. Never received either. I was able to get what I needed from my bank via online banking. That's not a way to do business especially when wanting repeat business. I needed the receipt to get paid back for my expenses. The folks there were nice and pleasant and were helpful in leading up to the rental, but didn't follow through when they had their truck back and money in hand.

MELANIE M. on

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Randall E. on

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Ruth F. on

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Robert H. on

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The postal address is "Lexington" but the geographical location is quite far from the town of Lexington. Although I live about 10 to 12 minutes outside Lexington city limits, this return location turned out to be a 30 minute drive (significant mileage). My bad choice since I'm new to this area.

MELISSA W. on

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DONALD W. on

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This location was very polite and understanding and one of the friendliest people I have done business with

JOE B. on

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