Customer Reviews for Chronic Cycles
(U-Haul Neighborhood Dealer)

122 reviews

510 National Blvd   Lexington, NC 27292

(336) 867-1211

Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 867-1211

510 National Blvd
Lexington, NC 27292

Services at this Location:

Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. you were very friendly and helpful. Everything was clean and functioned correctly

shandon M. 
Rating:
5.0

Customer did not leave a comment.

walter E. 
Rating:
5.0

Very helpful. Took very little time to obtain.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Kelli J. 
Rating:
3.0

I though charging $1.09 a mile on top of the charge for the rental was too much.

Casey S. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
1.0

The blankets i ordered were not there nor was the appliances hand truck. The truck was full of sand and plastic bottles. Had to stand out in 20 degree weather while uhaul trined to adjust my pickup. It was terrible.

Elizabeth P. 
Rating:
5.0

Couldn't ask for better service! Extremely nice people, would definitely recommend!

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

RYNELL R. 
Rating:
5.0

Customer did not leave a comment.

Melony H. 
Rating:
5.0

Customer did not leave a comment.

KIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

KELLY T. 
Rating:
3.0

Did self drop off

Troy M. 
Rating:
5.0

This location was just getting back in business; they said I was their first return in a while, but that didn't matter as they were friendly and hospitable. I was happy to help build their inventory.

Scott G. 
Rating:
3.0

Customer did not leave a comment.

christa B. 
Rating:
4.0

Customer did not leave a comment.

Allon T. 
Rating:
4.0

I used the check-in via the U-Haul website but found it to be useless in that my provider had to go through the whole check-in process again, perhaps because I did not provide a photo of my driver's license on the web check-in. With a website check-in for just a trailer there should be no need to submit a photo ID and subject a customer to possible identity theft. The customer should only have to complete the other written info and then present a photo ID to the provider to receive a trailer. Appreciate your attention to this matter and you may contact me for further info.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Alishia G. 
Rating:
2.0

Reserved U-Haul online, not sure the purpose of this as you will have to go wherever they say (even if milage will cost more) the options you choose are just "wishes". If you don't have the equipment at the locations listed on line please don't list it as an option.

Leisa M. 
Rating:
5.0

You need to change your links, couldn't get to them. Even the people at the pick up site couldn't either.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

I didn't have one problem. They had me ready to go. I checked out fast to. They were friendly and very helpful even when I called to get a price and to schedule the pick up

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Timmy L. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
3.0

I did not personally turn in the truck so can't give a review on drop off location.

naomi M. 
Rating:
2.0

I was charged for an appliance hand truck and didn't get it also I have never been to a u haul dealer where you didn't get any paperwork. This place is a joke and I expect to get a refund for the hand truck I didn't get

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
4.0

Nothing was well satisfied

V ickie D. 
Rating:
4.0

Customer did not leave a comment.

Jack M. 
Rating:
4.0

Customer did not leave a comment.

BETH B. 
Rating:
2.0

Customer did not leave a comment.

lynn B. 
Rating:
5.0

Customer did not leave a comment.

Angelus D. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
3.0

Customer did not leave a comment.

Lance H. 
Rating:
1.0

Give them their cash back on the spot!

jaun G. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

gregory S. 
Rating:
5.0

Wayne was very helpful and friendly. Will use this location again. Very pleased.

Martina H. 
Rating:
5.0

leave as is.

don D. 
Rating:
4.0

Customer did not leave a comment.

Kathy M. 
Rating:
3.0

I just dont see the point of online sign up if you have to go in and do it all over again..

Ryan R. 
Rating:
5.0

Wayne was incredibly courteous and helpful. Ease of rental and return was a plus.

Wade B. 
Rating:
5.0

Wayne went above and beyond in customer service. I will definitely rent from his location (Chronic Cycles) again!!

Natalie S. 
Rating:
5.0

Excellent service !! Great experience.

Andy M. 
Rating:
5.0

Truck and trailer were ready and waiting. We were on a very tight schedule. They even texted me shortly before we got there. Worked out well.

james P. 
Rating:
4.0

Customer did not leave a comment.

DOUG W. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
4.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Great customer service even as they handled opening their doors after being vandalized

Emanuel T. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

Nothing wrong. 24/7 return. Business was closed when I returned the truck.

Kevin Q. 
Rating:
5.0

Customer did not leave a comment.

Curt F. 
Rating:
5.0

Customer did not leave a comment.

Jakima H. 
Rating:
5.0

Customer did not leave a comment.

mescell L. 
Rating:
5.0

The trailer was in great condition, pulled good.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Nothing everything was awsome. Great service at the location.

JOSE V. 
Rating:
5.0

I had a great experience. No hassle, friendly and helpful staff. Equipment was perfect.

MICHAEL N. 
Rating:
5.0

Friendly staff.

PATRICK C. 
Rating:
5.0

The rep was courteous and helpful. He is very knowledgeable about what size truck I was going to need.

Karen P. 
Rating:
5.0

Great customer service and very good equipment.

Steve H. 
Rating:
3.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

kenneth W. 
Rating:
5.0

Dude was really cool. Would use again.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Donald T. 
Rating:
2.0

Trailer did not work for what I needed it for. Even input all the Info ask the person if it was big enough, turns out it was not. So on top on having to pay to rent a trailer that didn't work but was told it would work, I had to pay an extra 300 for a tow truck to take it for me. Also took way to long considering all my info was already in the system and even did the early check in.

KEVIN L. 
Rating:
5.0

The trailer was perfect for towing the vehicle indicated. I would use your company again. The personnel was informative and very friendly. Great experiance.

WAYNE P. 
Rating:
5.0

truck ride was to good.

Danny C. 
Rating:
1.0

Van had hay and a broke bungee cord in the cargo area when I picked it up. It is not my responsibility to clean your dirty van just because you didn't have an employee clean it when the previous customer returned it in a dirty condition. The van smelled like a barn. Upon reviewing the final receipt the sit that I rented from charged me an additional cleaning fee! Either you charged the previous customer a cleaning fee and then didn't clean it so you could try to rip the next customer off of you charged the wrong customer period. I moved a few empty boxes and bags of clothes. Absolutely nothing I moved had hay in it! I Removed the loose trash that was left in the van by the previous customer like the broken bungee cord but that was just a courtesy. The hay/straw would not have been nearly as easy to clean out so it was your problem. A request for refund of the inaccurate charges has been made.

Heather E. 
Rating:
5.0

They forgot to give me my blankets and the dolly was too small for my van. I had to come back and wait for them to open the next day before I could leave. She was very helpful and apologized for the error.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

DOUG W. 
Rating:
3.0

Customer did not leave a comment.

Jim A. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

justin M. 
Rating:
4.0

Gentleman did everything he could to get the truck for me

Jay E. 
Rating:
5.0

She met me at the truck rather than wait on me talk walk arounaround to the entrance. Both were polite.

john M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

Wesley A. 
Rating:
5.0

Chronic cycles was by far the best U-Haul experience I've ever had. I highly recommend them. Customer service is top notch!

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Harvery F. 
Rating:
5.0

Wayne was excellent. So helpful when I was in a bind and needed a truck. Highly recommend. Will be using uhaul for all my moving needs next time.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Walt S. 
Rating:
5.0

Customer did not leave a comment.

JEREMY E. 
Rating:
5.0

The man that we dealt with was very pleasant and helpful. I felt like he did a great job and is to be commended for the great customer service! I will tell my friends to go to that location.

Bill S. 
Rating:
5.0

I had GREAT customer service from the U-Haul company....

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

My experience was perfect....no improvements needed.

ANGIE M. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

patty H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Guys were great to deal with, very helpful. Will recommend them to anyone. Truck was perfect. Also the rates were very reasonable!

David W. 
Rating:
3.0

Customer did not leave a comment.

joe L. 
Rating:
5.0

The place was professional and clean, great family like atmosphere! Very great customer service!!

Conley H. 
Rating:
1.0

Charged a cleaning fee for a trailer that was not dirty.

Donald T. 
Rating:
4.0

Very helpful will do business with again.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
No reviews have been submitted for this location.

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