Customer Reviews for Chrono Realm LLC
(U-Haul Neighborhood Dealer)

37 reviews

627 Commack Rd   Commack, NY 11725
(Behind The Spot restaurant on Route 25)

(631) 223-4868

Location Hours

  • Mon-Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(631) 223-4868

627 Commack Rd
Commack, NY 11725
(Behind The Spot restaurant on Route 25)

Services at this Location:

Location Hours

  • Mon-Sun: 11 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Uhaul sent an in person reservation to a closed site. I relied on a struck of luck to get the truck when I called another location to get another truck (after the attendant at the original location told me I wasn't going to get the truck and there was nothing we could do because he was closed) and somehow the other location offered to do the check in for me over the phone.

Nicolas R. 
Rating:
1.0

Not make a customer needing a out of state trailer wait till the very last minute. Then have that trailer available at a u haul establishment not a out side contractor at some out of the way location with no Signage to let user no that this is the pick up spot . I wasted over two hours trying to find my trailer , didn't need the stress very poor system I haul is more interested in short rentals. Hope I never have to use unsullied again!!

Chris C. 
Rating:
5.0

almost northing, por que everythungs are good.

Elince B. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Great customer service. No issues with the rental.

GUSTAVOMARCELO L. 
Rating:
1.0

personnel were never there --really created an addl stress level at dropoff of 48 hrs --it was dropped off thurs eve at 4 pm didnt receive confirmation til saturday after numerous phone calls to both location and corporate

Joel B. 
Rating:
5.0

Great folks. The owner came in specifically to help us out. Very nice.

TODD F. 
Rating:
5.0

Customer did not leave a comment.

Neil T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

mohamed H. 
Rating:
5.0

Very easy, simple service to use.

James S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H C. 
Rating:
5.0

Adam was very helpful and polite. It was a pleasure to spend time with him in his office, helped me with some other estimates on moving one way from another state. Overall great location and very helpful.

avinash P. 
Rating:
3.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

The approval took a bit longer than expected to get the code but after that everything was very easy to follow.

Arati M. 
Rating:
4.0

Truck had a leak in the roof. I tried to put duct tape over the area but water still got in and ruined our mattress. Person at this location was nice and helpful. I doubt he knew about the poor repair that was done on the roof and the leak.

Marc H. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Sang suk P. 
Rating:
5.0

Customer did not leave a comment.

Jonas M. 
Rating:
5.0

Customer did not leave a comment.

Trinidad A. 
Rating:
5.0

Customer did not leave a comment.

Alan J W. 
Rating:
5.0

Fantastic customer service. Highly recommend this location.

Peter G. 
Rating:
4.0

The trailer leaked terribly and my goods got wet and dirty during the transit.

mark Z. 
Rating:
5.0

Thanks again Adam. As always, great service.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Gina B. 
Rating:
4.0

Everything went well. Hooked trailer up to my truck with no problems.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

jae Y. 
Rating:
5.0

Great customer service at this location

parvez M. 
Rating:
5.0

Outstanding customer service

jim L. 
Rating:
5.0

Excellent rental Expirence,Great customer service!

Robert S. 
Rating:
5.0

Great as always. Keep up the good work Adam. Thanks for all the accommodations and help. Best customer service in uhaul hands down.

Hammad I. 
Rating:
5.0

Customer did not leave a comment.

Dermot M. 
Rating:
5.0

This was a perfect, flawless experience. Truck was ready and beautiful and came in under my budget. Adam was beyond accommodating and helpful.

donna J. 
Rating:
5.0

I don't like U-Hauls reservation system; you should be able to see available equipment in real time. It's frustrating getting a confirmation E-mail and then finding out you have to drive 35 miles to pick up equipment. The retailer we picked up from in Huntington Station (Chrono) was awesome though!

MICHELLE B. 
Rating:
5.0

it all went pretty smooth adam was a big help in the process!

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

luis G. 
Rating:
5.0

Great friendly service. Will go back there for future rentals. Nice office, and nice amenities such as water, coffee and tea.

Hammad I. 
No reviews have been submitted for this location.

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