Verify mileage better for filling up tank. Tank was full, but topped it off anyway at $12. Yet was charged mileage too.
DEANNA ARCHER
Customer Reviews for Chuchays Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a piece of crap! Oil light on and off sporadically, loud ticking in engine, low oil pressure. Was reserved for a cargo van which "hadn't been returned yet. Nor was it there 2 hours later when I returned truck." Cannot read billing invoice sent via email as you can't enlarge it and no documents open on app. overall not a good experience with equipment
Frances EdwardsGas was on E
Brenda SpeakmanQuick and easy
Ray KloszEquipment was not clean, cargo door was frozen shut, I was charged for insurance even though I declined it in my reservation AND in person at the counter.
Andrew TompkinsPrice decrease
Desmond ContehExcellent service !!!
Oscar DelgadoService was fair. Return was easy.
Stephen HollandThe place was fine, but my pick up was for 9AM. When I got there, it said a vehicle was not assigned to my reservation (I had chosen to pick up by mobile check in). I had to wait until 10 when the place opened to get my keys which put us behind. Also, the account is under my name, but previously since my husband had driven under my account we could not use him as a reference. I then tried to use myself since he could not be used as one and that wasn't allowed either. Seems like one of us should have been allowed since we are not the same person. Eventually I was able to wake two people in my family to get it done, but it put us behind some more.
JUSTIN CAZZELLThey’re no need to do anything different I never had a problem
Melecia BlackThis place and the employee was great
caleb VasquezThe Proprietor was great. Easy going and flexible which really was helpful because moving is stressful enough. Enjoyed doing business with him and would definitely recommend this place over others I've been to.
James McMahonTruck had trash in it, then tried to charge me $20 for gas even though I put gas in it and only used it for a 13 mile round trip
Zachary CantwellThe location is great. I think UHaul as a company is lacking as my equipment was not in the truck and the people at the location said they have no access to equipment to put in the truck. I don’t want the location to take a hit for this as I don’t believe it is on them. The truck and location were fine though
Aspen BaumanGreat customer service. Professional and knowledgeable. Fair price.
KATHLEEN WHITTMake sure the gas is where you say it is. The vehicle had less fuel in it then stated.
Bret WebbThe truck felt like it was going to break down the whole time on the freeway. It smelled very bad and was very dirty.
DANIEL FISHERVery helpful staff. Friendly and easy to work with.
henry raceLot of engine noise from the truck
Abhilash YerramNothing
SAMUEL NIIThe only “snag” was that I needed a way to verify my use identity and I totally forgot I would need to do this, so a reminder would be great
Justin DecklingThe owner is great and helped me when I arrived. When I went to drop it off they took care of everything. What customer service!! Excellent Job.
Michael MacDonaldGood: overall it was a seamless pickup & drop off, went very smooth. Needs Improved: The steering wheel was super hard to turn whenever I was in reverse (not sure if there’s an issue with the power steering fluid) & the back tires felt like there was no grip on the roads even with the slightest amount of wetness on the roads as I was turning on two highway ramps.
Dwayne Travon BodrickThe auto transport was the wrong size for my car and I didn't realize it until the car was placed on it just prior to departure. Once on, I couldn't open the car door because it hit the steel frame over the wheels. So, I had to pop the trunk, climb over the seat back and squeeze out through the trunk. When I got to my destination I had to do the reverse of this again - not an easy task for someone who is 73 years old. I should not be charged for this.
Vincent RhodesOwner of the shop was very friendly and accommodating.
James NealPick up and drop off process was quick. The truck was dirty. Spills on the cup holders, dirt/mud on the floor mat and door. Grass/trash in the trailer I have to swipe before I load.
Yuwei WangI was pleasantly surprised about this location.
Herbert HendersonN/A
Mark FreyThe back of the van had a good amount of mud on the floor from the previous person who rented the equipment! I was not happy with that!
Todd ConleyThe employees were super nice and the store was super clean. But the truck had mechanical issues. Check engine light was on and there was a continuous whoooshing sound in the cabin. The truck was not clean. Outside was dirty and there was a layer Dusti/ dirt on everything inside
Barbara PassenoThe store owner was friendly and knowledgeable.
William SIMPSONAwesome
Aaron Beadnellthe location was just a little rough. it was really the online process that was less than impressive. it took us 45 minutes to get through the online rental process and I kept getting logged out every time we would complete a section.
joshua BoyleProfessional and friendly. Made the rental process easy! Thank you!
Tricia HibnerI was charged for gas even though I filled it up to 3/4 as I was told
EBRIMA KEITAChaucys is it great location great customer service.
PHILLIP WEAKLEYStaff was very professional and nice.
Sandra QuinnEntire customer experience was painful and misleading. Booked a truck, furniture pads and dolly for a Saturday move. Website indicated all equipment was available at Polaris Self Storage. Received a rate for a Saturday rental. Confirmed reservation. Several hours later I received a call that the location I chose did not actually have the truck indicated on the Uhaul website. As such, my reservation was being transferred to another location 3 miles away. I proceed to go through the confirmation process, including submitting my drivers license through the digital portal. On rental day I show up at the new location and find they have no furniture pads or dolly. I was told to go to another location. That would have been great information to know before I showed up. By then I did not have time to search for the additional tools that, according to your website, were part of my reservation. To add to the poor experience, when I returned the truck, full of gas, I was subjected to a different per-mile fee than was quoted and shred upon during my initial reservation. I found the entire experience misleading at best and possibly fraudulent.
William AndersonI was very frustrated with the pickup experience. I signed up for the 24/7 mobile pick up at 9:00. When I arrived, I clicked “I am ready for pickup” on the app and continually got an error message telling me I needed to wait for a representative to arrive on location at 10:00. That was an hour from my reservation time. After trying to troubleshoot and reach a representative via phone, we went into the supermarket and asked if anyone from Uhaul was available. Fortunately, there was a kind rep who was able to help us. Overall, this was a very frustrating start to my moving day. 24/7 contactless pickup should not be promised, if the company cannot follow through on that service.
Michael Putnamvery friendly and helpful
Anthony DannaThe employees at this location are some of the best I have ever come in contact with. They are super friendly and go out of thei way to help
Mike pughgreat service, they are cooperative expecting the Reciept will send us very soon.
Mulugeta GebresilasieThe location was chosen based on proximity to my office. However, it took 45 minutes (I was the only customer) to complete my paperwork/sign-in as the person doing the processing was being taught by another person. Communication was poor. Vehicle was filthy. Like really dirty. Fries on the floor, tobacco containers, tobacco spit and loose tobacco on the dash and floor. Other trash also. They did not do an inspection or offer to help clean it. Did not have dolly I requested, instead had furniture dolly which was not as helpful. Had to go back into store to tell them dolly was not in truck as paid for. Also - lock on back of truck had been cut. I had to personally buy a new lock and key to use this vehicle. Truck ran fine - had 149k miles, so it was not in great shape, but serviceable. I will not be renting from this location again.
Kimber WhangerTo start my truck, I had to shake the steering wheel back and forth until it went in the right spot for the key to turn. Took me 10 minutes to get it started several times while struggling to turn the key.
Tyler WhartonThe pipes on the truck were so loud it gave me a headache and it was very obnoxious. Other than that truck was good
Luke DownsGreat service and customer service
ANDREW KITHINJIThey sold the truck to another customer while I had to e key didn’t call or nothing very unprofessional
LATOYA FREEMANNothing that I can think of at this moment.
Cheryl MillerExcellent fast friendly easy service
Neiamaha HerringDon't charge me more than what you tell me the price would be.
Ashley DuemeyUhaul was parked in office building parking lot surrounded by their cars, making it extremely challenging to get 26' truck out. Was dirty in the back and truck only had quarter of a tank to start. When returning the person put next to no effort into the return and was upset that I didn't park the truck half mile away in the same lot because I didn't want to damage those cars. Overall won't be going back here.
TYLER SMOCKOnline pick up and turn in is a fiasco! I’d rather go stand in line at a center. Fix this hot mess! Do better
Tim DownsThe woman that helped me was so kind and helpful she was overwhelmed with a lot of people coming and going but was so nice and made the process easy.
Mike McMillanNot cleaned when picked up is s as n understatement: there was someone living if it, heater and all. Returned the unit with more gas than when I picked it up, yet they bill be. Over months they have wasted hours of my time.
STUART HALLAM