I swept it before using it as there was dirt inside on the floor of the trailer. Maybe they couldn't see it, because it is winter here, but I did when I opened the trailer door. I told the business owner that I cleaned the floor of the trailer with a broom before using it. There was also a large loose screw that looked like it came out of a whole on the trailer floor. I put the screw in the floor and swept the dirt outside. Very rusty back door and difficult for me to open. Very nice people operating this location, and I would rent here again, but prefer a trailer with less rust so that it is easier for me to push the door up and close the door.
Barbara O
Customer Reviews for Chucks Towing & Collision Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was really expensive for a local trip.
Melva RThe people at rental place were very helpful and the vehicle was clean and well maintained.
Daniel WThey are AWSOME to rent from, easy to talk to and treat customers with respect and help you to get on your way.
Alfred DI loved your Customer service. Thank you for the easy friendly care you gave me
Kerstin Leverything went well. just had issue with the tie down inside the trailer that were not very strong.
Claude VThese folks did it all efficiently and with a genuine friendliness difficult to find these days.
Charles WChucks Towing and UHaul Rental is always friendly and helpful. I’ve rented from them multiple times and equipment rented from there is always in tip top shape. That’s has not always been my experience from other rental locations.
Matthew JNothing everyone was very helpful and sociable.
dawn dFriendly service
Patrick BU guys nailed it !!!... thanks for making it quick and easy.
Marcus WAbsolutely love Chuck’s towing location. So helpful in finding what we needed. Highly recommend!!!
Robert MKeep the guy who helped me set up employed here forever... he's human gold.
ELDEN GExcellent customer service!
Robert MGreat staff, great location. Thank you for everything.
Daniel VMARY WAS SUPER VERY PROFESSIONAL AND HELPFUL. SHE WAS HONEST. I WOULD REFER EVERYONE TO THE LOCATION FOR THEIR MOVING NEEDS.
Kimberly TNothing.. Free beer maybe?
PAULT DEverything was fine thank you
cuthbert aAlways helpful and got me the right equipment for the job. Thank you!!!
BRUCE EFriendly and efficient
John lThe key drop-off location was not clear until we called and confirmed with the site owners.
Tobin OSeamless return experience. Thanks!
Charles IMore inventory, they're in a small town so it's probably not the most feasible thing to do there
Jake BNice people. Good service.
Joanne GKeep up the great work.
Miguel AI had difficulty with the IOS check in when I picked up the vehicle. I called Mary who processed my reservation even though the location was closed when I picked up. She very obligingly came right to the business within 5 minutes to process my pickup and get me on my way. She was very pleasant and helpful and went above and beyond normal customer service.
Nancy SGreat service
JEROME SHave someone there or able to contact them for assistance. I could not self return due to not being able to access the website. The cyst service rep was able to help me return. She was very helpful and pleasant!! Thank u!
Frank AThe unit I rented was in new condition, very happy with it, It's the second unit I have had from Chucks Towing very HAPPY.
Alfred DMy go to place!!!
MARK PNothing to improve at all, amazing customer service, they also helped me track down why my trailer plug wasn’t working, turned out I had a bad ground, went home fixed it and they let me rent the trailer! Fantastic customer service 10/10!
MATTHEWMOSES SThank you so much! I love renting from Chuck's - they are super friendly and organized. The equipment is always clean and ready to go.
GINAMARIEPUGLIES WI was happy with my service with the exception of the self check in and drop off ther is a horrible glitch in the system and customer service is very difficult to get in touch with.
Monica LThe woman who checked me out and prepared the paperwork was beyond helpful. She was extremely nice. This was the closest Uhaul facility I could find near my destination but would recommend for sure!!
JOANNEKATHERINE GAbsolutely nothing! Mary and Joe were very professional, knowledgable and willing to answer any question. Left me with few questions as Mary was very thorough. Highly recommend! Thank you Mary and Joe!
LINDAJ Wextremely friendly and helpful people at this location. They go far out of their way to assist and work with you.
JOSEPHANTHONY YBest U haul service in the whole United States.
JOANE YIncredible service. Will definitely use them again!
GINAMARIEPUGLIES WNothing super easy dropoff
Timothy MThe salesperson was very good and pleasing at her job.the unit got was great and the return easy very happy.
Alfred DChuck's has friendly professional and courteous service. I felt welcome plus the agent helped clarify my needs. Overall, an excellent experience
JOER MMary was great- she even called over the weekend to let me know the trailer I needed had come in! Great customer service!
Bennett SI was not to pleased with U-haul in general. I went to the Rome, NY location to pick up the trailer that I reserved almost 2 months ago to be told I was in the wrong location, that is was in Richfield Springs, about 1 hour away! Cost me about $30 in gas and tolls and time that I had not planned on to go and get it. It would seem to me it was/is U-hauls responsibility to have the equipment at the location for pick up, NOT the customers!
steven hGreat experience, highly recommend! Thanks guys!
Sara DMary and Pat provide excellent customer service. My needs and concerns were a priority to them. Both went above and beyond to ensure that I received everything that I needed on each occasion. Outstanding!!!
linda tI have both rented and returned U Haul equipment to this location. Efficient and expedient.
James GTop notch all-around!!!
CHRISE SThey were helpful and made suggestions that saved me money. I would use them again in a heartbeat!!
LISA H