Customer Reviews for Citgo Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Citgo Food Mart

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John H. on

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JOHN D. on

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Chadd W. on

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I dont know

HAYDEN M. on

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Henry H. on

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Charged me for equipment i did not use or ask for. Sent me to two different locations AFTER reservation was made. Then charged me for extra day because UHAUL HAD ME RUNNING AROUND FINDING TRUCK THEY TOLD ME THEY HAD AND MY HELP LEFT BECAUSE IT TOOK TOO LONG SO MY WIFE AND I HAD TO MOVE OUR SELVES. THIS WAS THE WORST EVER IN THE WORLD WOULD NEVER EVER USE OR RECOMMEND UHAUL TO ANYONE GO RYDER.

ANDRES A. on

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Ryan S. on

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WARREN G. on

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Conveniently located for what I needed: hauling exhibit materials from our storage unit to the Infinite Energy Center for Japan Fest.

Brandon G. on

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Clerk behind the counter could care less about me as a customer. Waited around for 30 minutes just for the paperwork. I won’t be using this location again even if there isn’t a car trailer within 20 miles of me besides this place.

Timothy D. on

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U-Haul should really work on a better check-in system. I spent almost fifteen minutes doing a pre-pick up check in hoping that this would speed up the pick up process. It still took another 15 minutes waiting for the system to process my reservation. The gentleman at Citgo was very helpful and pleasant, though.

Yulian K. on

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The person was extremely rude and refused to let me return the car carrier trailer early.

jay W. on

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The guy working did not know how to work the system. I should have filled everything out online instead of him putting in the information. I had to go behind the counter at the gas station to help him figure out what information to put in. A little sketchy.

Geoff D. on

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Not sure, but it’s tough to get to if you miss it and have to go all the way back around the highway.

Sherry B. on

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Pick up location too far from home. The rental process was interrupted twice for gas customers. I had already done online check in for me and my husband but clerk was confused and had to enter information again.

mark r. on

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I had a drop off location in griffin a hair salon. when I called in to see if I can drop the trailer in jackson ga. I was told I had to return it to norcross. this was not the arrangement I made. this is the second time my experience with uhaul was bad. I will not use again

Linda F. on

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Citgo food mart is convienient right off I85 and open Sundays 6am til 11pm. This was the most convienient, organized return we have ever had. The manager was awesome.

LAWRENCE D. on

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The customer service and the rental process was extremely poor and suspicious. They charged us for 2 days and we only had the rental for 5 hours. They were not transparent and were quite frankly very rude. We will not rent from this location again.

timothy p. on

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Uhaul 1-800 customer service lacking ability. Web-site poor interface. Very poor intra-system communication

Michael H. on

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Sierra U. on

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Allan W. on

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I booked my reservation without insurance. I could hardly understand the guy and I thought he asked if I had insurance. I replied yes and he charged me insurance. He said to just call the 800 number and they would remove the insurance. When I did they said that I've already taken the vehicle and she couldn't do anything about it. So I was changed for something I did want or need. I would like a refund for my insurance charge.

Olumide O. on

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My initial drop off location was 4450 Satellite Blvd which was 2.2miles from my trip destination; 3867 centennial trail nw duluth. I wasted about 40 mins trying to locate 4450 Satellite Blvd, Duluth right on Satellite Blvd where I was meant to drop off. After unable to locate the place as GPS kept taking me to another destination, I called the branch number (770-446-1186) and was told by the person who ansered the call that that branch is under construction and that is why i cant locate it via the GPS and he advised I look for a nearby location. I put a call through to the Customer Care line (877-217-1942) and was assigned to drop off at the closest location; 1804 Beaver Ruin Rd, Norcross, GA, 30071 on getting here, I saw I have incured additional 13.2miles instead of just 2.2miles that I was meant to use to get to the drop of location. The agent gave me a receipt of $14.84 extra charge which I totally dispute. It was not my fault for these mileage but lack of proper communication and information updating of partner location availability by U-Haul. Although, the experience was good for the home move, returning equipment was where I had issues. I am not willing to pay any extra $14 since I have already even paid for gas chasing shadows of non available drop off location. I wil appreciate that my withheld $100 is returned untoched by this transaction. Thank you and keep up flying.

Yvonne F. on

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Violent K. on

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GARY B. on

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Denise H. on

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It was a bad station that we were able to drop off. Not a place I'd so for gas but fine for dropping off the u haul

Kichul W. on

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Grantz S. on

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Horrible customer service and way over priced. Did not receive the right size uhaul that I reserved. And was not given the time I reserved as well. I reserved 5 days prior requesting a 15ft from 10am ro 8pm. Got there and had to wait 45 minutes to get the uhaul. Got an 11ft and was told to be back at 3:30. Then was told 4:30 was fine. At 4:16 I recieved a call saying I was suppose to be back at 3. Terrible customer service and the price was ridiculous. Will NEVER use this company again.

David M. on

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Jen M. on

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Larry B. on

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