Customer Reviews for Citgo Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Citgo Food Mart

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Mike R. on

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Very nice people to deal with.

Jordon Y. on

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Great and easy transaction and great service.

James P. on

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The folks did not speak English, and they said just leave it out back. I took pictures to be sure of the returned condition.

paul b. on

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Kathryn M. on

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I had a great experience using this location. Friendly personnel and truck I ordered was there and in great condition.

Christopher B. on

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have dropped off 4 U-haul units here since February 2019, never a problem.....

timothy h. on

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Not 1st time I rented them nice people they do what they say they will do Tim Halsey

tom d. on

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William B. on

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William A. on

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Customer said they couldn't take the u haul only the manager or let the people know they had the key lock box drop off. The address for the drop off on google maps is about a mile off.

Nick H. on

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EMERSON W. on

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dan c. on

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Ashley B. on

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I would really like to talk to someone our experience is awful

Christopher B. on

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Alyson K. on

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I reserved a 6x12 open trailer for a 7am pick-up. I arrived at the store and was told they had no reservations. He found my reservation at a location in Charlotte. He told me that he had a trailer available. After doing the paperwork I went to get the trailer only to find out it was an enclosed trailer. By this point I figured I would make it work. Unfortunately it was too short for my needs and I was unable to use it. At 930 I received a phone call for the charlotte location telling me they were sorry about not being open until 9am and unavailable for my requested 7am pickup. I told her my reservation was for Clover and she said no one in Clover opens at 7. I told her they did and I got a trailer, just not the one I reserved, I needed the open one. She stated she had an open trailer, but it was a 5x8, not 6x12. She then asked if I wanted her to cancel that reservation? Yes, cancel it, that was a dumb question. I will never reserve anything from Uhaul again. I do not understand how you can reserve something for one location and your reservation ends up 20 miles away, and that location does not even have what you reserved.

Kenneth L. on

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Michael B. on

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Great job and quick service

Ricardo M. on

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Hice mi reserva para un camión Para el día 03/02 8:00am y recibí una llamada confirmando q el camión estaba listo en la dirección 820 w Franklin blvd,Gastonia y cuando llegue al lugar el empleado se rehusó a darme el camión reservado,y me hizo ir a la dirección 3919 E Franklin blvd, Gastonia, donde la manager me dijo q me por el inconveniente me iban a dar $50 y me mando a una dirección en 927 N main st,clover Sc,a unas 20 millas de mi lugar de origen, y una pérdida además de más de 2 horas. Hasta el momento nadie se ha comunicado conmigo para explicar la terrible experiencia de ese día .ni pagarme por los daños y prejuicios sufridos , espero su respuesta, Gracias Ricardo Machado machado2774@gmail.com

james p. on

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Rita G. on

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I r ented the truck at 9am put a deposit down with 40 miles I returned the truck at 12:30 same day using 61 miles so I think the fees were a little too much for 3 hrs and I even filled it back up first time renting a uhaul and dont think I will again for the price

JODI H. on

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Had no idea what they were doing, did not check for gas amt and or damages of any kind. They were clueless and the place was sketchy at best!

Bethany S. on

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Actually walk the customer to the truck, show them how to work the levers. I couldn't figure it out?

Lee B. on

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Vitanza G. on

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I had to go out of the way approx. (30 miles) to get this truck from Clover because a customer did not bring the truck back in a timely manner that I was to get from the Rock Hill location. I ordered the truck weeks in advance and was notified all was in order until I go to the HWY 5 location on 11/29. Not a good experience!!!

james g. on

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Nothing.

suzanne t. on

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Carlos S. on

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All good

Sarah B. on

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Autum D. on

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Douglas K. on

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Daniel B. on

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I picked up the 20 ft truck, the check in process was fine, From there it all went South. I ordered an appliance Dolley. Was not available and never told ahead of time. Then the moving blankets were on the ground outside in the back of the building (out of their bags) thrown in a pile for me to pick up and put in the truck. Owner of gas station / rental counter just walks away. Sad.....I then open the truck and there is oil on the floor in several areas and the pull out ramp was covered in oil. I showedthe owner / rental attendant the problem, he says it’s water. It was clearly old brown oil. I get home to move our home and spent an hour cleaning the ramp, and cargo bed, then put plastic and paper down in the bed of the entire truck to protect our items from that garbage. The cab of the truck had a heavy oil and gas smell. This was very poor on the delivery end and no one checked the vehicle for my rental for cleanliness. I was lied to about the oil but needed the truck to move as I was in a bind and time issue Sunday to move. I saw the sign about a $25.00 charge if the cargo hold wasn’t clean or blankets not folded. This obviously was missed big time or no one really cared which is most likely the story / reason. This was an awful experience all the way around.

Pam R. on

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Leonard L. on

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Scott M. on

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This location is a crook. I would not have went to this location if it hadn't been for uhaul calling me and asking me to change my pick up location from gastonia.

David F. on

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I would not recommend Uhaul. The store and service were fine.

Laura P. on

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linda w. on

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Christopher H. on

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Crickett A. on

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Shane T. on

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GARY JOSEPH S. on

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both inside and outside winshield filthy. I had to travel 45minutes extra from my original pickup location . on the way saw 3 other like trucks .

Joseph W. on

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Michael H. on

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Kristen M. on

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DARREN B. on

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Paul H. on

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To far away and charged overage because I had to drive 15 miles out of the way to return . Paying over $225 for a 3 hr trip is too much!

michael m. on

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LATRICE B. on

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Ashley P. on

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Jamie R. on

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James M. on

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Someone should have gone outside with me to look over the trailer and confirm it is the correct unit and in good working order. Some assistance hooking up and verifying electrical connections would have been great, but it was not provided.

Michael S. on

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The cab smelled of wet dog and had dog hair all over.

Greg P. on

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None

Helmut B. on

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Eddie K. on

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Danette D. on

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Mark C. on

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Very good people, polite no delays, got in and out fast.

Kathleen M. on

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Inside was dirty, paper, empty roll of tape and dirt. Store workers reply was “they put anything in there”. Did tell me the trailer was inspected and well maintained. Guess they don’t check inside....

RHONDA S. on

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GARRETT M. on

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JERRY N. on

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Mark H. on

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George C. on

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ANDRE A. on

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Lester J. on

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My only issue was, I was suppose to pick up the truck in Chester SC but the automated pick-up was not available and the Chester location didn't open until 10am. This would not work so the closest dealer that opened early was Clover SC. 45 mins away. But the dealer was very quick and it took no time to check out or back in the next day.

Mark H. on

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David P. on

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Hillary H. on

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James P. on

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Hook up the trailer show the customer the truck. Make sure the vehicle you said will work on the trailer does. Actually check the amount of gas in it before having the customer sign on it. Keep the scheduled appointment

Rebecca L. on

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Nothing. Transaction went well

Cynthia R. on

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Requested movers handtrucks but were nit in truck. I recently had major surgery 6 months ago and had to lift heavy objects which has caused me to start bleeding from torn strained stomach muscles as im on blood thinners. Lesson learned. Was getting out of server domestic abuse situation and had to take what i could get to ensure my safety.

Donnovan H. on

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Everything was easy and painless for me,big thumbs up!!!!

David P. on

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Justin W. on

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Truck was dirty. Didn't have supplies, Didn't stock 12x6 trailers

Marranna Q. on

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Robert J. on

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Bryan D. on

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Stephanie S. on

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ROBERT R. on

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Thomas M. on

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DAVID M. on

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Brett C. on

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Dale S. on

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Karen M. on

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Great easy pickup, Great easy drop off. Will use again.

Brian K. on

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Andrew L. on

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It was in a ABC store and the guy was rude

Ivan B. on

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I like the community location idea. It is very convenient but waiting to rent or return a truck while the manager waits on customers buying drinks, tobacco etc. is time consuming when trying to meet a schedule.

John P. on

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Michael M. on

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Outstanding and very helpful service! Highly recommend anyone needing U-Haul service to utilize Citgo Food Mart.

BOB A. on

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willie o. on

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