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Jonathan Z
Customer Reviews for Citizen Storage US 70
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you Jasmine for being very helpful and just being a nice person. Beverly from the UHC Traffic Control Center was also very helpful.
Melvin VEmployee didn’t help hook up the trailer. She just pointed out the one I was to get and told me “it’s not heavy.” Fortunately I know how to hook it up to my hitch. A first-time renter would have been in trouble.
Ronald LVery helpful and considerate. Very friendly.
Louis ZLady was super rude. she didn’t have the dolly I paid for and said I’ll have to call and get my money back, vehicle had warning codes on it, said online uhaul orders don’t work so don’t use them at her location
Preston HNo improvement needed I experienced high levels of friendly service from Uhaul. Both at pick up and drop off. Very pleased!!!
Joe PWe had a great experience. The truck was not very clean inside but I didn’t expect it to be.
Jeff HThe location in Mishawaka, IN charged me dropping off while they were closed and snow being on it. That’s terrible!!!!
Marlin Kthe u-haul website told me I could pick up the truck and hour before my scheduled time, and even recommended I do that very thing. I was using the app so I wouldn't have to worry about interacting with staff in order to pick the truck up. none of that ended up being true. In fact, the employee wasn't even there until after my scheduled pick up time because they had to open the storage site first. So after arriving at the location an hour early as recommended by U-haul, I had to wait an hour and fifteen minutes in order to get the truck, because although the website said the pick-up was done by me through the app I still had to go inside and check in via the front desk. The truck hadn't even been received, so I had to wait even longer for the employee to go receive and inspect it from whoever dropped it off. Then when I finally had the keys and was ready to leave the employee said they had never had someone pick up a truck via the U-haul mobile app, so they were of zero help in assuring me that the process was actually working correctly. Terrible experience at every possible step
andrew wThe attendant was extremely helpful. The trailer that we had reserved and assigned was not at the premises. The attendant was very helpful in getting us a new trailer.
Stephen WTwo issues: 1) She wouldn’t check in my equipment right then. Said to leave and she would check it in and I’d get an emailed receipt. 2) she read the fuel level incorrectly and charged me an additional $72. I had taken before and after pictures of fuel levels so had proof I returned equipment with more fuel than I left with. I called her when I got the receipt for the charge and she refused to do anything about it. Said to call 800-gouhaul. I did call them and the confirmed she read the fuel level incorrectly and refunded the charge.
Michele KVery nice rep who did her job to perfection. She is the only UHaul rep to take a picture of my trailer hook-up! Very thorough!
Roy LVery friendly! Great customer service!!
Adrian HNothing at all.. The lady checking us out was very prompt and polite.
Deloris DNothing
Senika SWe were told everything was all clear and we were good to go. Then we get an email saying we had a bill for 19 gallons of gas when we returned the truck at same amount of gas we started with. We went back to where we dropped off the truck and she said I can't help you call 1 800uHaul. Very cold and unfriendly. She must have had a bad day. The 1 800 number very friendly and helpful.
Marguerite PThe customer service representatives were very kind and helpful and made the whole process easy! And the equipment was in excellent shape.
Jean MKeep up the good work 😉
Patricia DConfusion on where to park DC truck after hours and code violation from local officials.
Shawn FThe attendant did not follow me to the trailer so I had to drive back to the office and ask for help. There was no jack for the 6x12 trailer so we had to lift it manually. She put the chains on too short. I don't lime that U-Haul has an electronic photocopy of my driver's license.
Rex AI was told to find the trailer and hook it up myself. The attendant would then take a picture of it. I got the tandem 6x12 trailer on the ball mount and secured but had to immediately move as I was blocking the entrance to the storage area. I pulled up front and the attendant watched as I fastened the chains then took pictures. I don't mind doing what needs to be done but have come to expect more from previous U-Haul rental experiences. I would have been satisfied with a simple communication as to why I wasn't be assisted.
Michael SProvide a gate code for people to exit the gate.
Dexter FEasy drop off, all around great experience!
Lori GThe cashier was very knowledgeable and funny. Great customer service
Lekesha MI guess for me I got confused on which door to use since all was locked...maybe put up a sign if you step away from the front desk for break or something so we at least know we are at the right door...other than that the ladies was great.
Kesha BThe location was closed, but the online 24/7 equipment return portal was extremely helpful and easy to use.
Tiffany TNothing, was perfect!
Kelly SHad to wait a while to drop get trailer. Location is under staffed
Keith SBe ready at 9:30 when store opens. I waited over an hour because the rep had nothing prepared fir my order. The vehicle nor the trailer had been checked i. prior to my pick up. I lost and hour of time and missed an interview. The attendant was very nice.
Shenica NNone
Machelle JThe lady that assisted me at this location was very friendly and helpful. She had great customer service
Travis RThey try to charge you for everything bad customer service and they never give you the code to drop off the equipment (me + 3 customers waiting for the same)
Luis GWe were a bit disappointed in the ride of the truck. Very bumpy! States on the side... Smooth ride. Drives like a van but works like a truck. This was so untrue. Staff get a 5 star on help, truck no so.
Scott JThe attended was very helpful. She guided me through the process and answered all of my questions!
Dinesha JShould be no smoking allowed in cab.
Melvin ILady in office was very friendly and helpful.
JAMES LEverything was perfect. Truck ready and clean. Woman working was extremely friendly and helpful.
Aaron MThe return transaction was done with me standing outside the facility. I was never allowed in to complete my return.
COURI TThe 6x12 trailer was clean and ready to go as scheduled. The young lady at the facility was exceptionally nice. There were two issues with the trailer: 1. Radial tires and bias ply tires had been mixed on this trailer. There were at least two of each and they shared the same axle; however, when grooved pavement was encountered, the trailer required my effort than other trailers I have towed to keep it safely tracking. 2. We encountered a bit of rain which resulted in water in the trailer. Could not tell from where it came; however, packing blankets and boxes got wet. UHaul staff was informed and I feel certain the issues will be addressed. Thank you for an otherwise excellent experience.
THOMAS BAfter the final transaction Uhaul seems it’s appropriate to bill my account even more a week after. No explanation or reason. Not going to use uhaul again!!
BRAD YDid not have correct equipment. Would not adjust bill said I had to contact the 1-800 number for reimbursement. Did not document my account so that it reflected equipment was not received. The end resulting in me being charged for missing equipment that I never received.
CHRISTOPHER BBe more helpful. Explain the check-in process.
CARL LExcellent service even though this was a last minute rental.
DOUGLAS SWhen picking up auto transport, I had to use restroom, bad. Was told no public restroom. I was not the public, I was a paying customer. They could have let me use restroom.
JAMES LI set up the pick up of the trailer in Oakland, Tn but called 2 days before and was told they didn’t have a trailer. I would have been great to know that sooner.
Randy BGive jay and the manager a raise in pay she was very informative and helpful to me and my family we are forever grateful 🙏 thank you for all you do to assist us as customers awesome job keep up the excellent work you do
CALVERTANTHONY TWe had such a great experience renting a U-haul from Citizen Storage on Hwy 70. Jae provided excellent customer service. The truck was perfectly clean and we were pleasantly surprised to find moving cloths provided in the back. We will definitely recommend this location to our friends and family!
WHITNEY SNono.
Momodu KI had to hook up my own trailer. Had an electrical pigtail that was broken, but they don’t have parts. Had to drive to another uhaul location to get a new pig tail and put it on myself. SERVICE??? The trailer was the same trailer that I pulled from Florida 10 days earlier and was charged nearly $100 MORE to haul it back to the same location that I picked it up from. BEWARE!!!! Uhaul will more than take advantage of you.
RICHARD SI had a very hard time trying to drop of the rental truck. I still have not received a receipt for my rental.
James CThe young lady that helped me was very kind and professional.
TATIANA M