Customer Reviews for City Car & Truck Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of City Car & Truck Rental

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Wes F.
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Customer did not leave a comment.

brian K.
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Sarah H.
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mario C.
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Price I was quoted for keeping the truck an additional day, was not what I was charged. Almost triple the price, they told me in person. Very disappointing.

JOHN ADOLPH D.
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Michael C.
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Lauren H.
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I filled mostly everything out only and was quoted a much lower price than I ended up paying. Upon arrival, I basically had to fill everything out again (what was the point of the online check-in)

Stephen L.
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Truck was in good condition but customer service was lacking

JOSEPH H.
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Smooth transaction and easy. I'll be back every weekend for awhile

Jim C.
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Customer did not leave a comment.

Jana O.
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Outstanding Customer Service and Easy After Hour Drop Off. I Am Super Pleased With My Experience Here and Will Use Again:)

HARRIET H.
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ASGHAR B.
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LOUIS R.
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Francisco O.
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DUBALE A.
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Jabril R.
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MARGO A.
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Jami G.
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LUCIA L.
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Scott F.
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Russell F.
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Appliance Dolly was not working well. The tires looked like they were gonna fall off.

Samantha T.
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David B.
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Jesse D.
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Plenty of uhaul vans available and renting was easy. Very professional service

KYRA J.
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Zack was rude and disrespectful. I was given a grace period apparently he didn't see on the system so he told me I would be charged. I asked Him the cost he told me he didn't know and he had another Customer to help behind me and I had to get out of his office. I told him I would call corporate so I did. He began to yell he would call the cops. The person I spoke with at the corporate office heard this conversation and told him to help me and asked why he was being so rude to me. He said he didn't care this isn't uhal it' is only a dealer

Akashdeep P.
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Better maintained vehicles. Better reception of customers needed

KEVINMATTHEW W.
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Connie B.
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derrick L.
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helga V.
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Heidi G.
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David K.
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Chauncey S.
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I feel like a I was overcharged. The customer service is bad and the management is rude. Not coming back to this location.

robert V.
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Robert R.
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Good service, thanks.

JORGE F.
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Quincy D.
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Only some trucks come with locks, but you don't know which ones until you get there. If you truck doesn't come with a lock, you have to buy one.

ISAH P.
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Provide a place to safe keep equipments rented when Returning Them after closing hours

CARLEE L.
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The truck they put me in didn't even start. It took them forever to help me. They're rude. I had to wait to get another truck while I had movers at my house because they failed to see if the truck they gave me had a good battery in it. It didn't. I waited for another truck while he helped someone else.

DAVID D.
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maria O.
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I think it would be more convenient for an employee to do the visual inspection instead of the customer having to do it using their phones.

Alex N.
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Joseph P.
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Luis O.
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Gloria K.
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Nothing

Tania M C.
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I had to wait 30 minutes to get the rental. My card was ran twice since the first time he stated it was declined. I gave him a new card and was charged, I looked at my bank card and saw the two charges had gone through after all. I paid a total of three times.

warren P.
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The franchise owner and manager is fair and excellent at this location - Actually sent an employee to open after hours for me in a scheduling calamity - Much appreciated and this is my chosen location going forward - Warren P

Michelle Z.
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Michael B.
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Sherylin J.
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Not only were they professional, but extremely accommodating as I missed my scheduled pick-up, and the owner offered to meet me after hours so that I could get the truck. I have already started recommending them to my friends for all of their rental needs.

Jesus R.
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Michelle L.
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Samantha T.
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john J.
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Rory S.
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I forgot the guys name that helped me but he was a pleasure to work with. Met all my needs and was willing to work with me

Gregory C.
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Inside of trailer was full of cement/mortar dust. Took me an hour to clean it so the dust would not get all over my nice furniture during the trip.

Christopher M.
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My truck rental was not ready at the time I requested. I ordered online to pick up myself using my mobile device, It was scheduled to pickup at 8 AM but because it wasn't ready for me to pickup I had to wait until the store opened so they could issue me a truck. I waited over an hour which delayed my already pretty stressful day. This delay itself caused me to return my truck at around 2:40 PM, which is 20 minutes before I get issued a late fee. None of what transpired was fair to me and for that I don't think I will busing you're service for my future moves.

Jeffrey D.
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The U-Haul App pick up was cumbersome and actually took longer than just going inside.

Sandra F.
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Customer did not leave a comment.

ELIAS D.
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The first location i went to on obama blvd the lady made me wait 2 hours for the semi trucks to offload. When they were done she said they did not have the trailer available. So she transferred me to the other side of Los Angeles really far away through traffic. She was rude. I cancelled and called customer service and found one much closer.

Gaetano M.
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The service was sub-par.

ELIZABETH M.
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Dan P.
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Frankie B.
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Richard H.
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david G.
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Two weeks ago I rented a similar cargo van this time I was changed $0.10 more per mile and event though I returned the van with the full tank of gas the same way I got it, they changed me a full gallon $ 5.25. This is a bull-shit. I calling tomorrow the stupid attendant.

Steven B.
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The truck has a very strong odor if cigarette smoke. It was very unpleasant

marlin M.
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Customer did not leave a comment.

Cami V.
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They refused to help me check out and the employee was not even there, he was at another location and speaking to me via speakerphone on another persons device. He was incredibly rude and not helpful and it took an hour and 10 mins to pick up my equipment. I was able to complete my vehicle pickup only after calling corporate and having them assist me

douglas L.
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My reservation for a 20-foot truck was booked one week ahead of the pick up time. Then, less than 24 hours before the pick up time, I was called and told I would not be able to pick up the 20-foot truck I reserved. I was told I would only be able to have a 15-foot truck. It's shorter, hold less, and therefore costs more time and money since more trips were needed. I was not given any deduction considering the extra cost and time I would have to endure.

STAN P.
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I guess this is the kind of business that customer service is not required. A bunch of assumptions about renting a truck, give me the keys and say it all yours. Don't be late bringing it back!!

Alma V.
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you have a very good customer service, the person answer the phone when I called I think her name is Carmen was so nice and helpful. thank you so much.

Exzetta S.
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Timothy B.
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Easy to find location. Hammas was good-natured and helpful. The truck was relatively new.

Debbi S.
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customer service was great! I will rent again and recommend this location to all my friends.

Sylvia K.
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The gentleman who helped me was awesome! He deserves a raise or promotion.

Lesley F.
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friendly, expert, patient, accommodating; best Uhaul experience I''ve had face-to-face; online reservation was more complicated....

warren P.
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Good Communications and customer service

Robert S.
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Customer did not leave a comment.

Aleksandr R.
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Timothy F.
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warder M.
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Harry and his assistant were awesome

Kevin T.
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Do not return your car here. Not at any fault of the owner, but the lot is too small and not suitable for Uhaul pickup OR dropoff. Had to call the owner of the shop who was very helpful otherwise I'd have no idea what to do at that site.

Jorge P.
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Everything was fine, the attention of the place was excellent. Thank you

Joseph R.
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I have to say that the Uhaul representative that worked on my order was absolutely fantastic. I believe his name was Ahmad. Young guy - extremely friendly, organized and accommodating. Can't say enough good things about my experience. Will definitely deal with this location and refer friends in the future!

Belinda H.
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gideon B.
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decta H.
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first time I have rented a haul myself. if I ever need to rent a truck in the future I will come back here without a question.

Martin M.
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Brenda A.
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Diego B.
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Customer service at this location is excellent. they are always helpful and eager to resolve any issues.

Thomas S.
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William T.
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Quick and easy pickup. Employee here was nice and got me in and out in no time.

Patrick P.
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Customer did not leave a comment.

Marjorie S.
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Amy M.
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malcolm D.
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Get my destination correct next time

mossa A.
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Ann Q.
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Great customer service!

No reviews have been submitted for this location.

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