Customer Reviews for City Car Rental
(U-Haul Neighborhood Dealer)

1,003 reviews

3127 Ocean Park Bl   Santa Monica, CA 90405
(Ocean View Park and 32nd)

(310) 394-0391

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 11:30 am - 3 pm
Special Operating Hours
  • 5/29/2022: 10:30 am - 1:00 pm

Services at this Location:

Contact Us

(310) 394-0391

3127 Ocean Park Bl
Santa Monica, CA 90405
(Ocean View Park and 32nd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 11:30 am - 3 pm
Special Operating Hours
  • 5/29/2022: 10:30 am - 1:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Convenient

Jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

Brendan L. 
Rating:
3.0

Customer did not leave a comment.

Rachel L. 
Rating:
3.0

Very quick check in with polite person.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

shahrokh M. 
Rating:
4.0

Customer did not leave a comment.

Oleksandr I. 
Rating:
4.0

Service was excellent. Having to pick up the van about 9 blocks away was an extra Lyft ride, but over-all the equipment was excellent and the price was appropriate for the rental.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Mudassir M. 
Rating:
5.0

Harry did an excellent job to make sure I have all I need for my move. He was also easily available by phone over the weekend and helped me to navigate rescheduling my return without any difficulty. I definitely recommend him and this place for your future move!!

Ali D. 
Rating:
5.0

Excellent service!

NATHAN E. 
Rating:
5.0

Harry at City Car Rental was great! He's very helpful and polite. I would definitely come back here again.

alberto S. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Service was excellent! The attendant had everything ready for me that morning. Returning was just as easy. Thanks.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Very nice man great customer service definitely will use again. Thank you

Anna B. 
Rating:
5.0

Your web page needs updating. The first location I choose, I drove to They said they are not been a U Haul location for 2 years. The location i ended up using, was great.

Steven W. 
Rating:
1.0

A phone number 310-877-6675 texted me that their location was full and to drop it off at 1747 Lincoln Blvd. When I arrived the employees had no idea what I was talking about. I proceeded to take my truck back to the indicated location. There were no employees I could speak to and we were instructed to drop off the keys in the box. I am unnerved that a private party messaged me and did not give the other location prior notice to my arrival. It added an over 30 min. detour which was not appreciated. I hope that this is resolved and no other customers have to deal with this situation.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Harry was Fantastic

Steve W. 
Rating:
4.0

Customer did not leave a comment.

Becky L. 
Rating:
5.0

Great customer service, quick and easy. Vehicle was in excellent condition.

KENNETH W. 
Rating:
5.0

Great, fast and easy pick up and drop off

Luciana A. 
Rating:
5.0

Harry was awesome, thank you kindly! I will most definitely come back again, should I need a UHaul rental

Chris N. 
Rating:
3.0

The end bill is way higher than expected as insurance coverage showed up even though I declined it.

Thomas J. 
Rating:
5.0

The gentleman there was extremely knowledgeable, prompt, and friendly. I would recommend to others.

Brian B. 
Rating:
5.0

Excellent, friendly customer service. I've rented from probably a dozen different U-Haul locations across the country, this was by far the best experience I've had at any.

MATHEW S. 
Rating:
5.0

Customer service is excellent and staff are professional, friendly and well-informed. Clear communication, easy instructions and convenient location for West LA/ Santa Monica. would use their services again and highly recommend!

Lili A. 
Rating:
5.0

The guy who helped me was really helpful and professional. Loved it!

estela F. 
Rating:
5.0

Customer did not leave a comment.

HANNAH S. 
Rating:
5.0

I have been to probably 20 UHaul locations over the past few years. I will never use another one in LA after finding this location. The owner is so kind and helpful and went out of his way to make sure my very stressful situation was completely fine. I will recommend this location to anyone who asks. 10/10

Brendan D. 
Rating:
5.0

Best Uhaul experience I have ever had!

Kristen C. 
Rating:
5.0

Friendly owner and staff!

Mercedes S. 
Rating:
5.0

Great costumer service! Very friendly and helpful. The office is located on a lot where there are some classic American cars and a small Airstream. I don't know if those are always there but it definitely set it apart from the usual Uhaul office. In a good way! The parking lot, where the trucks are stored, is only a 2-minute drive from the office. I rented a dolly and some furniture blankets and it was all very convenient to return after hours.

John H. 
Rating:
5.0

Customer did not leave a comment.

Merritt M. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Excellent location and management, lower cost per mileage

Daniel T. 
Rating:
5.0

Fantastic

Erik B. 
Rating:
5.0

The man working there was very nice and reasonable. I wish I could say that more often but that's not the case these days. A+ for City car & truck rental!!!

Sean K. 
Rating:
4.0

Make no contact pickup and drop off more obvious

Jeffrey D. 
Rating:
3.0

Customer did not leave a comment.

Carolyn W. 
Rating:
5.0

Friendly and efficient. Excellent experience. A+ rating.

Daniel J. 
Rating:
5.0

The checker was kind and flexible. The truck can use a wash but overall a really great experience.

Meggan M. 
Rating:
5.0

It was quick and easy! Excellent customer service and all needs and concerns were met!!

Gina C. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

This guy is amazing. Harry deserves a raise.

Jeremy K. 
Rating:
5.0

Courteous staff, easy process, will go to again the next time I need a van!

Christopher F. 
Rating:
1.0

Don't allow the option to pick up a truck at this location at 3 if it lands on lunch break. Other than that it was good.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Shayan N. 
Rating:
4.0

Customer did not leave a comment.

Reginald A. 
Rating:
3.0

Had to drive to a different location to pick up the truck

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

We were late and underestimated the time it took to pack, move, and unload. But I was not aware the store closed at 230 on Saturday. Other than that Harry was very patient and nice to work with. I appreciated his trust and his candor.

Todd W. 
Rating:
2.0

They added unwanted insurance to my order.

Peisong Z. 
Rating:
3.0

Location was fine, unimportant (it was convenience, that's all we cared about), however customer service was HORRIBLE amongst the reservation and scheduling lines. Must have called 10 times to get answers, was transferred all over the place, no one taking responsibility for helping us with a very simple question. It was a horrible experience working with your phone system and customer care people. Only when we demanded a supervisor did we ever get a straightforward simple answer, after wasting hours of our time.

JON F. 
Rating:
5.0

Customer did not leave a comment.

FABIO D. 
Rating:
5.0

Super helpful guy and nice location. Easy to park and access. Very nice owner.

Sara N. 
Rating:
5.0

Customer did not leave a comment.

Marta P. 
Rating:
5.0

Customer did not leave a comment.

Efe G. 
Rating:
5.0

Customer did not leave a comment.

Mireille T. 
Rating:
5.0

The gentleman who took care of me was very friendly and thank God he had a truck left cuz I really needed it.

Celia A. 
Rating:
5.0

Customer did not leave a comment.

Jeleiah W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Corby L. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
3.0

Big hassle to get rental rent her go down to some hotel parking lot to pick up truck very sketchy….

John W. 
Rating:
4.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Dru M. 
Rating:
5.0

Harry, was amazing and customer service was excellent. He was very accommodating and will definitely be back. Highly recommend!!

Raymond H. 
Rating:
5.0

Very friendly. Great service.

David L. 
Rating:
5.0

Exceptional Experience~ service, product, and overall experience.

Kristin A. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Very small location

Austin W. 
Rating:
5.0

Customer did not leave a comment.

gwain G. 
Rating:
5.0

fast checkin, mostly online, Uhaul was ready when I arrived right across from office. Easy return. I recommend this location for renting a Uhaul.

Samir M. 
Rating:
5.0

Customer did not leave a comment.

Jesse N. 
Rating:
5.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Customer did not leave a comment.

GINA S. 
Rating:
5.0

I like the business transaction being straight forward and simple. That's what I would expect. Thank you.

KUOKUNG L. 
Rating:
1.0

Customer did not leave a comment.

ALLAN S. 
Rating:
1.0

parking the truck at a dark motel lot does not feel safe. returning the keys and doley to the dark kiosk front does not feel safe either. there was a cannabis vape pen left in the truck.

TALENTHIA D. 
Rating:
5.0

Excellent service

paige E. 
Rating:
1.0

There is no parking other than metered and it is not clear where we should leave the truck. When calling for help Uhaul customer service was an hour wait and/or they told me they didn't know how to help me. Uhaul gave me one address and the person that ran the car lot had a sticky note telling me to place the car elsewhere. Very confusing and frustrating that it's supposed to be an easy and seamless experience and it took over an hour because we were trying to do the right thing and nobody was able to accurately help us.

IVAN L. 
Rating:
5.0

My first time I rented a uhaul and the gentlemen in the office was really nice and professional 👌

francisco E. 
Rating:
5.0

Very friendly, quick easy, and CoVid careful.

KRISTEN SPRING C. 
Rating:
5.0

Customer did not leave a comment.

EVAN Y. 
Rating:
1.0

The fact that the location has minimal signage, is located in a garden shed behind a used Cadillac "dealership",and stores its vehicles in a dirty parking lot of a highly questionable motel 10 blocks away from the "office" suggests that the vetting process for UHaul franchisees is seriously lacking. If I were UHaul corporate I would be embarrassed. In addition, this is my second UHaul rental in as many weeks and in both cases the software for attesting to the equipment condition and processing the return failed to work properly. This is a bug that should be fixed promptly.

Charlotte A. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER K. 
Rating:
5.0

Representative at this location was helpful and efficient

james S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

The employee who checked us out was unhelpful and unable to answer the most basic questions about the drop-off process. Additionally, the location stated online that they were able to do 24hr mobile pick-up but were unable to honor this.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Ronald R. 
Rating:
1.0

very strange location, tiny office and the Uhaul is actually a few miles away.

Samir M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Randall N. 
Rating:
5.0

Customer did not leave a comment.

Esther H. 
Rating:
3.0

Customer did not leave a comment.

Rafik B. 
No reviews have been submitted for this location.

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