I put $160 in fuel in the truck and they called and claimed I owed another $80. They told me the truck was 3/8 full, which is complete bullshit. I will never ever rent from them againdaniel C.
Customer Reviews for City Tire & Auto Centre Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
needs to be faster getting the equipment to the customerNELLY W.
Customer did not leave a comment.Perry L.
Customer did not leave a comment.michael L.
Great people at this locationGarfield B.
Customer did not leave a comment.logan K.
Customer did not leave a comment.Garfield B.
Educate the organization about uhaul and have order ready prior to customer arrival when prebooking. I booked a dolly and the location didn't even have one to give me after booking a week in advance and employees as the location had no idea whether one of the trucks at the location was mine or not. Also got charged an extra $65 for insurance when online it said $30 +HSTEmily H.
It took a very long time to get the trailer, while I was the only customer in store it took 45 minutes to get through the process, even though i did the online check in. Also, i was charged the insurance coverage when I repeatedly said I didn't want it, it showed up on my bill anyway. This is the 3rd tie I've used Uhaul, first from this location, and this was not what i expected as my previous two times were perfect. disappointed to say the least.Jamie W B.
Customer did not leave a comment.ADRIAN H.
Training for the employes is needed! I had to buy a plug for the lights just to take it!Slade W.
Make the young gentleman who is deaf but reads lips...at least assistant manager... Fantastic, helpful individual & while most other staff were also great...the personality & charisma of that young man, overshadowedthe rest. Good job all around for the staff there. ThanksDave P.
It took over an hour for me to get my truck. I was made to buy an adapter with my OWN money for the trailer on the truck. I drove 1 km and the gas light came on. They didn't know how to get my van on the trailer.Maryanne S.
Customer did not leave a comment.Wanda P.
Efficient and friendly service !BRIAN I.