Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location and staff were excellent. The U-Haul itself was not great. Needs a tuneup or something.
Douglas Dorr
Rating:
4.0
Every thing was great,customer service was the best
Brenda Jones
Rating:
5.0
This was the easiest & most convenient storage place I've used! I'm booking it again in a couple weeks
Thomas Hutton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gianni Nunez
Rating:
5.0
Customer did not leave a comment.
Aldo Martinez
Rating:
5.0
The young man at the counter was very helpful and kind.
Christina Navales
Rating:
5.0
We had a very pleasant time with U-Haul at this location! Very professional, friendly and helpful! Thanks to Marsha and the entire staff! We will highly recommend and will definitely use this location again!!!!
Kimberly Lloyd
Rating:
5.0
Customer did not leave a comment.
Michael Mitchell
Rating:
3.0
I had a problem adding the tag to my SunPass account. I called location and spoke to the lady that did my paperwork. She reluctantly said that she’d try and fix the problem after asking me for a favorable rating on the survey at pickup. 5 star customer service gets 5 star ratings, my experience was about 2.5 stars. Try harder you’re in the customer service business, lose the attitude!
Craig Brannan
Rating:
5.0
Customer did not leave a comment.
Pam Ferguson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene Sumbry
Rating:
5.0
Everything went smoothly to the point where I can't imagine it could have gone better. Diedre is an excellent communicator and very pleasant to deal with. Since my assigned parking place was at the end of a row, I asked her if she could see and approve where I had backed in by looking at the security cameras. Since she could not due to an issue with the system, she walked back with me to approve it since I didn't want any issues.
Chuck McCulloch
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Laurie Wessels
|
Overall Experience
Rating:
3.0
There was no cruise for our long 1100 mile trip. I got the truck to the house I was moving from and there was a German cockroach in the back of it. Luckily my son seen it and killed it before we started loaded it. The young man who did help me was friendly. I believe it started with an A. I have been so busy with our move I forgot it. I told him I would leave him a good review for his day off.
Michelle Sanchez
Rating:
4.0
Customer did not leave a comment.
Charles Heverly
|
Overall Experience
Rating:
2.0
When I picked up the truck there was still trash from the previous customer. The app could also be way more useful for self service.
Lyenne Schmidt
Rating:
5.0
Customer did not leave a comment.
Robert Christie
Rating:
5.0
This facility is super clean and the people are very friendly and professional. The quickest rental I have ever done! I highly recommend. Diedre and Andrade are awesome!
Marcia Nimon
Rating:
3.0
The truck needed work on front end and do not have someone go 18 miles out the way to return the truck plus charge them I past two U-Haul on my way to drop off. I know the trucks are in demand at the end of the month. If it is more then 5 miles do not charge them money
jerome pankey
Rating:
5.0
City Wide Storage was amazing to deal with. My husband and I went there a week before our move to look at the size of the trucks and Deidre opened up the back of a 15 toot for us to see. She also answered all our questions. She was wonderful to deal with
Jan Soblit
Rating:
5.0
The desk guy is spot on and extremely helpful
Thomas Hubert
Rating:
5.0
As always, City Wide gives great service in a very friendly manner. Will use them again and again!
Taralee Schoen
Rating:
5.0
the owner was great
Brian Dunn
Rating:
5.0
Customer did not leave a comment.
Uwe Krause
Rating:
5.0
Nothing
Mark Brunner
Rating:
5.0
Dierdre Metzger was awesome. smooth transaction … i will use them for my next move and recommend them to others. thank you john
John hartmann
Rating:
5.0
Customer did not leave a comment.
Jonathan Crow
Rating:
5.0
Customer did not leave a comment.
Pedro Cano
Rating:
5.0
Customer did not leave a comment.
Theresa Ahart
Rating:
5.0
Andrade was great and very helpful
Jason Teitelman
Rating:
5.0
Deirdre was very helpful!
Veli Maeaettaenen
Rating:
4.0
Customer did not leave a comment.
Willie Sheffield
Rating:
5.0
Customer did not leave a comment.
DIANE LOVE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen Elwood
Rating:
5.0
Deirdre was the best professional knowledgeable and very sweet
Teresa Griffon
Rating:
5.0
Excellent and friendly staff.
sandra hanna
Rating:
5.0
Customer did not leave a comment.
LEKENA ANDERSON
Rating:
5.0
Customer did not leave a comment.
Frank Carratelli
Rating:
5.0
Customer did not leave a comment.
Frank Reali
Rating:
5.0
Customer did not leave a comment.
Bryan Michael
Rating:
5.0
Customer did not leave a comment.
Steve Martin
|
Overall Experience
Rating:
5.0
Online turn in very helpful & simple to use even for a Boomer !
John Moutrey
Rating:
5.0
Customer did not leave a comment.
Craig Deblois
Rating:
5.0
Customer did not leave a comment.
Rodney Williams
Rating:
5.0
Allow preapprovals for drivers and licenses etc so the mobile pickup can just grab the keys, inspect the truck, and then go... unless a uhual representative does that for them.
MICHAEL NORWOOD
Rating:
5.0
Diedre was exceptionally professional and friendly. Made the pickup and drop off very easy
Les Hale
Rating:
5.0
Dierdre was really helpful, good experience. I’ll be back
Tom Mundstock
Rating:
5.0
very clean and friendly service.
Cynthia Dugan
Rating:
5.0
Very friendly . Patient and perfectionism . Thanks
MICHELLE MCKNIGHT
Rating:
5.0
Customer did not leave a comment.
francisco rodriguez
Rating:
5.0
The best facility and people.
They make a trying circumstance much more manageable.
An asset to the community.
Thanks for everything.
Lucy Main
|
Overall Experience
Rating:
5.0
Deidre was great!
Austen Dole
Rating:
5.0
Customer did not leave a comment.
Marnie Jones
Rating:
5.0
Customer did not leave a comment.
RICH KNOLES
Rating:
5.0
Fast and efficient friendly service.
ian swanson
Rating:
4.0
Customer did not leave a comment.
Valeria Benton
Rating:
5.0
Your employees made some rude remarks about our looks and being ready for Halloween early thinking we wouldn't here them as we were just getting out of the door. Very unprofessional
Lawrence W Muether
Rating:
5.0
Hi, this was the best experience with customer service that I have ever had with U-haul. Deidre went out of her way to make me pleased with my needs. She is a great asset to your U- Haul team and she is truly a person who makes her customers content. Thank you Deidre for turning my hectic weekend into a pleasant one with your loving kindness.
Gratefully,
Angela Bynum
Angela Bynum
Rating:
5.0
Nothing. Andrade was very professional and friendly. He is the reason we went to this location.
joseph warfield
Rating:
5.0
Originally set up for mobile pickup using the app. Your app didn't work and I had to go thru the office.. need to improve the app if offering this service. Had it been after hours I would not have been able to pick up the rental.
Connie McNeill
Rating:
5.0
Great customer service
April Munn
Rating:
4.0
Customer did not leave a comment.
Michelle Rivot
|
Overall Experience
Rating:
5.0
The gentleman in the office that helped me with my rental was extremely kind, friendly, and helpful. Thank you!
Robin Payne
Rating:
5.0
Great experience. Very efficient. Andrade was super professional and helpful.
Christian Anthopoulos
Rating:
5.0
Super helpful staff! Quick, clean, organized.
Cynthia Bruce
Rating:
5.0
Couldn't be any better than it is
Jennifer Johnson
Rating:
5.0
Customer did not leave a comment.
Cecile Borrey
Rating:
5.0
Customer did not leave a comment.
Juan Lopez
Rating:
5.0
Excellent facility and customer service.
Carrie Chamberlain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip Sabel
Rating:
5.0
Deidre went above and beyond for us. Thank you!
Natalie smith
Rating:
5.0
Arrived on a Saturday morning. Greeted by Andrade. He knew exactly what he was doing, was easy to talk to, and I was out of there with the truck in 5 minutes. The facility was really nice inside and out. Sadly, I left a couple items in the truck. Showed up SUNDAY morning before opening to get them. I was pleasantly surprised to see Andrade there already. The young man showed up to work early on Sunday. He helped me with the forgotten items and I was out of there in 5 minutes again. Thank you Andrade for understanding customer service. Really appreciate it.
Cory Strong
Rating:
5.0
Deirdre was absolutely great!
Samira Cotto
Rating:
5.0
Excellent customer service
Sabrina Goodwin
Rating:
5.0
Customer did not leave a comment.
Arthur Cunningham
Rating:
1.0
No dolly or pads were in the truck. Called in and a very rude man said they were and wouldn’t remove the charges. I told him I had a witness and he said again the charges stand. Told him the truck was perfectly cleaned and that I had photos and wanted the $25 discount as advertised. He said no. I even left over 1/2 a tank of gas which was on empty when I got it. Then I get another receipt charging me for $75 to replace them. Called again and was told charge stands. This is fraud. I will be reporting you to the BBB and calling the fraud unit in my bank to reverse it all.
Cheryl Dininno
Rating:
5.0
Customer did not leave a comment.
KENNETH VANDEGRIFT
Rating:
3.0
Customer did not leave a comment.
David Billa
Rating:
5.0
Excellent service; Easy to rent equipment; Easily my new home location for UHaul.
ROBERT BOOS
Rating:
5.0
Andra Descott....does a terrific job.... great customer service. Always accommodating, and helps make this U-Haul facility a reason why I always come back for any rental needs I might have.
Daniel Adams
Rating:
5.0
Customer did not leave a comment.
Stephen Wiggs
Rating:
5.0
It was a good experience. The front desk person was very pleasant, courteous and professional.
C McCafferty
Rating:
5.0
The woman behind the counter was wonderful to deal with. The truck was very clean and the whole experience ce was great
Luann Gosselin-bonier
Rating:
5.0
Friendly and helpful staff, smooth transaction, will use again. Thank you
Sion Otter
Rating:
5.0
Customer did not leave a comment.
Tameshia GORDON
Rating:
5.0
Great service. Fast and courteous
DAVID STILES
Rating:
4.0
I'm looking forward to Future business here! Thanks
Jerome White
Rating:
5.0
Customer did not leave a comment.
Diana Savoren
Rating:
4.0
Customer did not leave a comment.
Nicholas Favazza
Rating:
5.0
Andrade of City wide Self Storage U haul was the most efficient, professional and personable U Haul representative I have ever had the pleasure to meet in my 25 Years of dealing with U Haul.
joseph warfield
Rating:
5.0
Androtti was wonderful!!! He is a keeper and greeted us with a beautiful smile
Thank you so much to this wonderful Gentleman
Carol Vienna
Rating:
5.0
Great Job!
Timothy Carswell
Rating:
5.0
Customer did not leave a comment.
ROSHELL BONNER
Rating:
5.0
Customer did not leave a comment.
DAVID CURTISS
Rating:
5.0
Customer did not leave a comment.
Arealious Shivers
Rating:
5.0
Customer did not leave a comment.
Sally Medina
Rating:
5.0
Overalll very good. The truck had an alert that part of the system needed attention (something about traction) and the radio didn’t work.
Christopher Wiand
Rating:
5.0
great service
william kuhn
Rating:
5.0
Quick as and easy...but only 1 trailer to rent.
Cathrine Heller
Rating:
5.0
Customer did not leave a comment.
Yunique Veira
Rating:
5.0
Customer did not leave a comment.
Michelle Kline
Rating:
5.0
No comment at this time
mack bauknight
Rating:
5.0
Customer did not leave a comment.
Phyllis Stuppiello
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Marotta
Rating:
5.0
The young man who assisted me with the rental was very nice and helpful. It was a pleasure doing business with you.
Gale Allen
Rating:
5.0
Customer did not leave a comment.
Doris Bush
Rating:
5.0
This place is very well kept. They are constantly cleaning the bathroom and hallways. Everyone is very helpful.
Sandra Plott
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Aponte
Rating:
5.0
Andrade was incredible helpful and treated us with so much respect. We’ll definitely be using this location again for all future moves!
Zachary Mouriz
Rating:
5.0
I helped a family member to get the storage and they stuck me with the bill but was able to work things out with Ms Diedre and I really appreciate it she was very kind & understanding about everything
Jody Perdue
|
Overall Experience
Rating:
5.0
All staff was extremely helpful and our final trip to clean up and close out was seamless. . .we had our closing email the next day. I highly recommend them to anyone in the St Pete area.
Dean Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gay Junior
Rating:
5.0
Customer did not leave a comment.
Bradley Lang
|
Overall Experience
Rating:
5.0
We used two units over the course of two years for storage during a prolonged residential move and home renovation. The facility was always spotlessly clean, the auto-billing efficient and the staff remarkably friendly and helpful. Zack made our final move-out day upbeat with a smile and quick check-out. Thanks to all… great company to deal with!
Joanne Shamp
|
Overall Experience
Rating:
5.0
We had a very positive experience renting with CityWide. The location is convenient and the facility is very well-maintained, well-lit, etc. There are plenty of carts to use and a clean restroom. The staff is very helpful and friendly as well. Thank you!
Jaime Griffon
|
Overall Experience
Rating:
5.0
This is an excellent storage facility. I had no concerns for the security of my items or myself. It turned out that the length of time my things were in storage was much longer than first anticipated, but everything was in the same condition when I removed them as when I stored them.
Dianne Bradley
|
Overall Experience
Rating:
5.0
All the staff were always quite helpful and knowledgeable. Jon Masko behind the desk, always very friendly, and always there to answer.
Dana Graham
|
Overall Experience
Rating:
5.0
Very pleased with City Wide Self Storage. They always answered the phone no matter how busy. Always willing to help Thanks again for your services.
Eric Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe Ann West-Davis
|
Overall Experience
Rating:
5.0
Very clean and well air-conditioned. People are friendly and helpful. Their hours make sense of your trading a day off to move in or out of a house. If your using it as extra storage because you love in a small house then it's hard to get your stuff out with a normal work schedule.
Justin Quick
|
Overall Experience
Rating:
5.0
Best place never used, great service.
Todd Chapman
|
Overall Experience
Rating:
5.0
Best Storage in town.
Kevan Pine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Skylar Trettis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Inside-Eye Design
|
Overall Experience
Rating:
5.0
Great place and nice people.
Access is a bit limited, but otherwise perfect.
Samuel Uzabel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Duarte
|
Overall Experience
Rating:
5.0
I had my 5th Wheel there for a year Tree Sap all over it some one next to spayed Glue all over the right side liked to have never got it off they where working on a Pontoon Boat next to me . Then coming back in to store it the drive way in front off the Gate had a big hole the Cement curb was all that was there so I bent the electric Jack 1034.00 to fix it then cost money to get the Sap off and Glue. You wanted to so here you go I am not A happy camper at all there is no sense in this one day i went in to check on my 5th Wheel and a man was spay painting is Trailer 4rows up .
Charles Adams
|
Overall Experience
Rating:
5.0
Very helpful and reasonably priced
Samuel Gindville
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tony Moon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrie Gullion
|
Overall Experience
Rating:
5.0
Eddie was very helpful! He was able to answer all of my questions and was happy to help.
Joshua Satto
|
Overall Experience
Rating:
5.0
One of the smoothest process of reserving the unit I've every experienced. Not only was is easy to reserve it, it was very simple to modify the reservation to an later date. Finally, when I no longer needed the storage unit. The process was even quicker. Richard Newell processed the paperwork very quickly. Walked with me to the unit to check the unit, etc. I highly recommend this storage facility.
RAYMOND YUN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward Wickman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derrick Voorting
|
Overall Experience
Rating:
5.0
The only thing that would have been more convenient would have been if the hours on the weekend were until 6 or 8pm in the evening. Otherwise, it was always clean there, well lighted, secure and everyone was friendly. .
Kathleen Turner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Savage
|
Overall Experience
Rating:
5.0
Nice place , great price
Divencey Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeannette Ekberg
|
Overall Experience
Rating:
5.0
Your location and facility is convenient, very accessible and at a reasonable price for my rv storage needs. My move is a result of prepping to move to a different area of the state.
Stephen Mac Neil
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Liz Hartrick
|
Overall Experience
Rating:
5.0
The office manager who I think was Rick and his associate Eddie were great! Check-in and Check-Out was flawless and they were always willing to help anyway they could. Thanks for a great experience!
Kevin Fahl
|
Overall Experience
Rating:
5.0
Our Experience with City Wide Storage couldn't have been better. Great price, always clean and a very helpful staff. I Completely Recommend them to Anyone who is looking for a Really Great Place to Store your belongings. Michael W.
Michael Woods
|
Overall Experience
Rating:
5.0
Excellent service, very professional. Would definitely recommend!
David Hines
|
Overall Experience
Rating:
5.0
Clean facility
Kenyatta Poole
|
Reservation
Rating:
3.0
I didn’t actually move in, but the prices were definitely reasonable.
Laurie Kessinger
|
Reservation
Rating:
1.0
Staff needs to be properly trained on customer service.
Paperwork could not be completed correctly. Staff didnt know what a ball hitch was.
martin haynes
|
Overall Experience
Rating:
5.0
I was very happy with UHaul moving experience. The box was the perfect solution for my move.
susan hurt
|
Overall Experience
Rating:
5.0
Always great service when I needed to talk to someone in the office, very well kept units
Tonya Fox
|
Overall Experience
Rating:
5.0
Charlie, the manager, was very nice and courteous. He helped us with the trailers we used and set-up our storage unit promptly. I would recommend City Wide Uhaul to anyone needing those services.
William Burns
|
Overall Experience
Rating:
5.0
The guys at City Wide helped me with a difficult situation involving the move out and divorce of my ex husband. I appreciate their professionalism in handling this matter. Thank you.
Pam Scott
|
Overall Experience
Rating:
1.0
I chose City Wide I needed 2 months of storage & on their site it clearly stated that you would be entitled to 1 month FREE after 1 month usage. This ended up not being the case so I cleared out!