Customer Reviews for CJ's Auto & Rentals
(U-Haul Neighborhood Dealer)

87 reviews

114 W Grimes Ln   Bloomington, IN 47403

(812) 330-1278

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(812) 330-1278

114 W Grimes Ln
Bloomington, IN 47403

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dalen F. 
Rating:
5.0

Fast convenient service!

Vernon L. 
Rating:
4.0

More room please.

Casey R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Great customer service. Very quick and helpful to get the vehicle and to checkout. Great team to work with and highly recommended.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
4.0

Customer did not leave a comment.

Caitlin D. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

I had an A+ experience renting a trailer at the Bloomington, IN location. I have already communicated this with my family and will be sharing the same with my co-workers this morning.

Ernie T. 
Rating:
5.0

Customer did not leave a comment.

Ploy U. 
Rating:
5.0

Very friendly and helpful

Kevin P. 
Rating:
5.0

Drop instructions are not clear and should be explained during pickup. I had already locked the truck door and dropped off the key and learned that I needed pictures of the gas and milage.

JAMES P. 
Rating:
2.0

The property is run down. Not clearly laid out for returns.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
2.0

Charged me for an extra day when I brought it back the day I was supposed to and said that I brought it back with less fuel than I did. If I can use a different option when moving next time I will.

zack J. 
Rating:
4.0

Customer did not leave a comment.

JORDAN D. 
Rating:
5.0

The drop off was easy and quick. Since I was coming from Spencer, IN I noticed that I passed a UHaul place on the way to this location.. I would have preferred the closer location, but no issues with how it went 😊

savanna A. 
Rating:
2.0

The agent up sold my rental since I had done things electronically and didn't have the contract details available. It felt dishonest. The equipment drove like a slug and defaulted to the haul/tow setting, which eats more fuel.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

Drove 4 hrs to pick up a truck only to have to wait 7 hrs to pick it up as it wasn't even there. Was treated like shit over the phone when taking to traffic and management. There was no apology until I went back to the actual location. Ended up having to pay more money than I was quoted for the exact same truck and miles. This is unacceptable business practice. I'd expect at the very least a discount and apology for the inconveniences. The only good thing about this location was the employee. He tried everything he could do but was blocked by the manager. I ended up missing 2 more pickups due to this delay costing my company several days of down time and thousands of lost income. Never going through U-Haul again.

Adam K. 
Rating:
5.0

CJ's had excellent customer service and availability for answering my questions. The truck itself was high mileage and beat me half to death on the long drive cross country. Rattles galore. It did get my stuff from point A to point B, but not very pleasantly. None of this should reflect on the Uhaul locations though.

Jehromy A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Joni B. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Great customer service, friendly, professional, helpful.

Sarah H. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
2.0

This was not the location I chose to pickup my Uhaul. There was no one working at the location, as it was an abandoned building, and it was not easy to find the keys at first. Once I got the uhaul home, it was obvious it was not swept out beforehand, and the wrong dolly was loaded into the back.

Ashlan V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELKEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Rachid T. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Thanks for not switching us to a different pick up site this time. Please do not change itinerary for your customers. Is very annoying.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

No wasted time. Got the trailer, returned it, staff was helpful with no wasted motions. I'll use them again. Thanks

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

Jorge L. 
Rating:
5.0

I called needing a tow dolly for a vehicle that broke down and CJ answered the phone and was very professional. I'm thankful they were open until 6pm, even though I picked up at 5pm. The 8 hr rental price was very reasonable. I arrived there checking in with Jason at the desk, who was very courteous and patient with me as I'm in a wheelchair. Jason hooked up the tow dolly for me and his professionalism is greatly appreciated. He even came back at 9:30pm to unhook it for me when I returned it. I received absolutely remarkable service! Thank you CJ and Jason for helping a disabled veteran! Both of them were very helpful and respectful, as well as very informative and efficient at their jobs, as it was very busy when I was checking in.

Sean S. 
Rating:
3.0

Dropped off at night. Better signs are needed. There was no indication where the key drop was. It was hard to tell if there was even a business there, if not for the U-Haul trucks I would have assumed I was at the wrong place.

PETER N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

I am not satisfied. Another client rented and they charged my credit card. This is an abuse and to date I have not received my money back. I do not recommend them

Charles H. 
Rating:
1.0

To start we had an reservation at 9 am to pick up the truck and trailer. When we arrived no one was there so we waited for them to open. Finally they arrive and get us a truck that didn't have a working radio. Which was no fun since we had to drive 700 miles. Then as she was getting ready to give us a trailer she was trying to give us the tow dolly when we paid for a auto transport. She looked at the paperwork and then gave us the right trailer. Finally we leave and as I am arriving at home she calls me and asks me to send her pictures of the truck and trailer since she forgot to do it. Worst part of it all is when I went to drop the truck off, she got the mileage wrong. On my contract is said I started with 77 thousand miles but when I dropped the truck and trailer off the odometer said I only had 76 thousand miles.

harley M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Everything was very quick and efficient.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

JAMES I. 
Rating:
1.0

Messed up our drop off location.

Neysa E. 
Rating:
5.0

Customer did not leave a comment.

Tracey A. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

The staff was very understanding and accommodating to our needs. I CANT THANK THEM ENOUGH...THANK YOU THANK YOU THANK YOU ♡

Kaitlyn C. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
3.0

Even though I filled truck at gas station across the street, literally, was charged for fuel.

MATTHEW L. 
Rating:
5.0

Thanks

shkelqim R. 
Rating:
5.0

Great place. Fast and easy pick up and delivery.

Jasmine A. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

The man at the rental location was incredibly helpful. His kindness and knowledge will make me a return customer without doubt. Thanks so much!

guiness O. 
Rating:
5.0

Un-hooked equipment and printed receipt for us with no additional charges. Extremely friendly and helpful young man. Thank you Uhaul, Bloomington, In.

Peter Z. 
Rating:
2.0

I came to pick the equipment up at 1:30 no one was there and no one would answer the phone. There was a number for a regional manager and he didn't answer either. The 1-800 number had a 55+ minute hold and when I requested a call back it rang once and disconnected. The worker showed up at 2:03 and got us taken care of but the tire was super low on the right side of the trailer. I'm super upset they claim if your rental isn't ready by blah blah blah and I still got charged normal price and got set back on my travels by an overall of 2 hours because they were over a half hour late.

Cameron S. 
Rating:
5.0

I have used U-Haul over the past 40+ years and there is nothing worse than going into a store that has U-Haul vehicles, but that is not their real business and you feel like you are imposing on them.

Kirk H. 
Rating:
5.0

This is my favorite U-Haul location in the area. CJ is well stocked with trucks and fast and efficient. If only my other Bloomimgton experiences were this good!

Chandler B. 
Rating:
5.0

Better than expected!!!!

Stephanie J. 
Rating:
2.0

had the wrong gas level and mileage couldn't get app send picture.

Mitchell G. 
Rating:
5.0

The gentleman onsite at both pickup and dropoff was friendly and professional. I have rented uhaul equipment many times over the years, and he seemed like someone who takes what he does far more seriously than most representatives I have dealt with. I give him extremely high marks.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

It was perfect.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Rodger H. 
Rating:
5.0

Customer did not leave a comment.

Karrie J. 
Rating:
3.0

Customer did not leave a comment.

Rex B. 
Rating:
5.0

Great service!

Chad W. 
Rating:
5.0

Customer did not leave a comment.

Chandler B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ALLEN G. 
Rating:
4.0

This specific pick up/drop off location is well-run and above average. However, UHaul has terrible customer service - The wait times are exceptionally long and the mobile check in and out process is confusing, time-consuming, and almost always returned an error message.

Megan T. 
Rating:
4.0

This specific pick up/drop off location is well-run and above average. However, UHaul has terrible customer service - The wait times are exceptionally long and the mobile check in and out process is confusing, time-consuming, and almost always returned an error message.

Megan T. 
Rating:
4.0

I have no complaints with the specific location of pick up/drop off. The mobile check in and out process takes forever. I waited almost an hour past my reservation start time to get trucks off the lot because UHaul's customer service is not up to par.

MEGAN T. 
Rating:
5.0

CJ's has by far been the best rental experience! super kind and helpful! i'll definitely recommend and use them again! thanks CJ!

Ingrid D. 
Rating:
5.0

Customer did not leave a comment.

GREG M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
4.0

Had a challenge with my order, but the team there solved it immediately and kindly.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Tia M. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
5.0

Owner was lovely! Whole thing went very well. Easy pick up and drop off! Truck was perfect for our needs.

Chantel A. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Fast and convenient. Very friendly and no wait. However, not wearing masks and the van said low air in tire and check oil soon.

Alice D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
No reviews have been submitted for this location.

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