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Carol M
Customer Reviews for Clark Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Susan went above and beyond to make this a great experience. She was pleasant, accommodating, and everything you hope for when dealing with someone.
Curtis FFantastic experience! Highly recommend! Susan was excellent! Thank you!
Darwin BNA
michel CThe location was great but the 24/7 mobile pick up is terrible. It took 45 minutes to get everything approved through the app. It was very slow. I pre-registered a couple days before and entered driver's license numbers but had to redo it after talking to a rep on the phone. The rep was even having trouble as Uhaul's system was extremely slow. The app/process needs a complete overhaul. It is one of the worst "convenience " apps I have ever used. This is not the first time I've had issues with the app, but definitely the worst.
TYLER LWe had no machinical issues with the trailer. It was clean,we could not ask for better services from the lady that worked in Glenwood. Thank you mam and if we need to we will use you again
Ron BUhaul told me I would get a month free storage here, but the location does not participate. Uhaul needs to take them off their list. They're giving out bad info saying they are free.
Denise GI give 100% to you and thank you for the use of the truck
Diana BWe filled the truck up to full ( only was suppose to only fill it to 3/4 to help cover the 28 miles to take it back) and got charged $68 additional charges for only going over milage by 30 miles. I feel like the gas that we put in should have cover what miles we went over.
elizabeth KGreat customer service and help.
Lindsay SSusan was very helpful and my transaction was smoother than my last uhaul experience.
Abe ESusan was extremely helpful. She was outside in very very freezing weather making sure I understood all mechanical and operating issues with the truck and trailer.
Richard GExcellent customer service! They were always a step ahead of us in helping with all our needs and questions. The drop off location was changed and we were given a discount for our trouble. We will always use UHAUL and will certainly refer those we know
DAVID BSusan is great
John SSusan was wonderful to work with and was very patient and helpful! Great experience! Kc&bC
Kevin CFantastic service and an overall great experience m
Spiral SNothing Susan was awesome and helpful
Greg FGreat people to work with! They found a trailer for me, Mr. Clark went to get it so I would have it on time. Great people!!
CALVIN Cthey could have someone on staff, or at least answer the phone during open business hours in case you have a question. It was an abandoned drop off area. There was no wifi to load pictures of the clean truck being returned.
Theresa SThe U-Haul that we got did not come with a dolly on our order we had paid for a utility dolly and it was not provided we had to go to lake manawa council bluffs to get a whole different dolly on a whole different contract
Jacob SMy pickup location was changed three times and this location was in a different state and at a facility in a corn field with no one there to help me. I called the number in the office door and no one answered for an hour so I had to hook up the trailer myself and call uhaul for instructions
Jerry DSusan was great to work with. The trailer was perfect for my situation! Everything went smoothly and thanks so much!
Tanda MThis is not the location I wanted to pick up the U-Haul from. It was 40 minutes from the requested location. I was notified of this 6 hours before pickup time. Horrible customer service.
Jake LWonderful staff nice equipment and easy location to get to
Robert EIt was confusing, app wouldn’t check me in and gate was 45 min late being opened
Charles GEverything was great I have no issues! Reservation was easy they took great care of me and I will definitely use them again and referred to others
Robert EAbsolutely nothing! I was so pleased with my experience and trip. The trailer was clean, pulled straight, and was secure for my motorcycle.
Arthur NSuper friendly and helpful people.
James SIt's a small town location with big service!
SUSAN PLove that this was so close to home.
Krissy NExcellent experience and very friendly and helpful. She answer all my questions.
Terry BTruck was very clean, rode well & the back of the truck (15') was plenty big for the moving we had planned.
Ellen WCosts were high when done--day rental and mileage--29.99 and then milled over 90.00. Too many nickels and dimes. will rethink rental needs and costs next time.
Michael LWhen I rented the trailer I was not given a location to drop that was convenient. The one I took it to was 25 miles from my home and there was one 2 miles away.
Randy RPrice per mile from .69 to .99 weekday rental is excessive. For that reason, I will not be renting from uhaul again. Pigs get fat & HOGS go to Slaughter
Eric MThe truck I had was good the breaks were a little touchy and it didn’t drive very well...
Brianna BI rented a truck at 930pm at night, even tho it says gate closes at 9pm. So I was lucky to be able to do that. HOWEVER, the next day when it was due back a woman called to say I had to have it back by 9pm as the gate closes at 9pm. Which is fine, as I knew I would have it back by then. But she wasn't very polite about it, and kept repeating herself even tho I said 5 times that it would be back before 9pm. So maybe, just a little bit more courteous customer sevice would be nice. Moving is stressful enough!
JASON FSusan was at the site when we arrived with the truck ready to go. She was friendly and quite personable. The transaction went smoothly. The truck was returned after closing, but arrangements for after hours return worked out very nicely. I parked the truck, dropped the key into the return box and headed home. I have had some bad experiences in the past when I have rented from U haul. Thankfully, this was not one of them.
JAMES CThe man who was checking out my trailer was not very nice! Tell him to get customer service training!
Rhonda FAlways great to work with Susan at the Glenwood location. Small Town personal service!
Fidencio PGreat service .
Richard VGreat service! Very helpful & knowledgeable
Donna CCouldn't have asked for a better first time experience with this U-Haul location.
Robert MNothing to improve, excellent customer service clean vehicles, easy to use....
PHILIP MSusan was very helpful and excellent to work with.
Caleb RSusan did an awesome job providing my contract, explaining the process & making sure that everything was clean & all dings were noted.
Carol RSusan was very friendly and helpful
Drew AThe Uhaul person was friendly and helpful.
Fidencio PSusan was very helpful. I would rent from her again.
Jim UThe online process sucked! The app kept losing signal at the location of pick up and stop off. It took over 4 attempts and 25 minutes to check in at drop off.
Eric AIt was a very simple and pleasant rental, even during this coronavirus uprise.
Tyler SWhen we dropped off the trailer the parking lot was on a slope so it was difficult to drop off
Alexander S