Customer Reviews for Clay Rd Texaco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Clay Rd Texaco

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AISHA SHOMARI A. on

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Never again will I use this company. I wouldn't care if they were the last truck rental company on the planet, I would rather carry my belongings piece by piece on my back to its destination. I rented my truck from a little mom and pop location from possibly someone who does not care about people or the needs of others. I'm a single parent, my kids are 6 and 4 and I needed to move of course. I went and got my truck after work on my way home. Well I couldn't take the truck then cause I had no one to drive my car, so I left the truck on the lot and took the keys. After picking up my truck approximately 1 1/2 hours later I kept my truck the allotted time but was late in returning the truck by a couple of hours. I was charged a whole additional day of rent to include mileage I didn't use, gas I didn't use and a dolly I didn't use. My card was charged this additional amount before I could get back to the facility to even find out what the charges were. In speaking to the person at the facility advising him that he wiped out my bank account sending it into the negative explaining that I have two children and you literally took the food out of there mouth and cost me additional money, that I wanted those charges refunded. That I was more than willing to pay a prorated amount for the additional 2 to 3 hours. But not the additional gas, mileage, and dolly rental. He did not agree to what I asked stated he would give his district manager a call, which he did twice while I was there but got no answer. I couldn't wait any longer because my kids needed to be picked up from daycare and I am charged by the minute if I'm late. He stated that he would have his district manager call me. Well after several days no one called. I then filed a dispute with my bank which to no avail was not decided in my favor was told I would have to dispute this directly with uhaul. I called them and the first person I spoke to was nice very polite explain the processes. She advised that someone would contact me in 3 to 5 business days, no one ever called. I called again, rep took my information read what was in the system again I was told 3 to 5 business days I would receive a call. She wasn't as nice. No one ever called. I called a 3rd time. Was told that someone had contacted me by phone.....I explained I had talked to no one otherwise I would not be calling back she read to me that my issue was resolved I would not be getting my additional charge refunded. Not understanding why I had been lied to, no one called and discussed anything with me. This company cannot be that hard up for money....wouldnt even consider working something out. So will never use there product again!!!!! Cheating, low life, money grubbing,liars!!!! And would encourage my friends and family not to used their cheep broken down trucks that get poor had mileage on purpose thieving company. Besides Pensky trucks are way better, cleaner. And they hold more. So rent at your own risk watch your time cause these

victorria a s. on

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Customer did not leave a comment.

Daniel N. on

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Customer did not leave a comment.

Michael Allen L. on

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It was a pleasure doing business with this gentleman. Very professional and expedient.

CARMEL P. on

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Nothing, great customer service.

Nicholas D. on

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Great customer service. Very quick and efficient

candy a. on

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Customer did not leave a comment.