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lee m
Customer Reviews for Clay's Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people at this place!
Karen GPros: guy on the phone was very nice Cons: our rental dolly was not included, and the picture of where the truck was supposed to be was not accurate
Braeden GI filled the gas above the three quarter mark one tenth of a mile from the drop off location and was charged $17.10 for four gallons of gas. When I picked up the truck it had a little less than three quarters of gas in the tank.
GEORGE HClay is an awesome person and makes the process supper simple!!!
Randall SKeep it the way it is ! Don't change nothing! Clay is very helpful gets you in and out of there driving your rental truck so you can get on your way! Pleasure doing business with !!!!
WILLIAM JDo maintenance on trucks. Mine needed oil and broke down.
Kristy HClay's automotive is awesome but whoever used the truck before us apparently was hauling a horse or wet hay and it smelled pretty nasty
Michael MFirst time using this U-Haul place and it was very quick and inconvenient
EDWARD MClay is great. Fast and efficient. He is truly a blessing to the community. Location is easy to get to and convenient.
Cynthia CMake sure they give the assigned truck, trailer whatever so customers don't get overcharged and have to wait forever to get the refund.
Kelly LNothing to add
Michael HI had to pay more for a trailer I didn't need because they didn't have the small one l needed
Robert MYou can start by providing equipment when it’s requested and paid for. I’m still waiting for a $21 refund for that portion.
Charles KNothing
Kimberly aNone. The owner of this location (Clay) was well versed in the process and made it easy. He tools time to explain things and answer any questions.
Sean MJust dropped the van off and returned the key. No complains from that place.
Zachary JNo comment
SOFIA BKey was not left in pick up box, took me over an hour to get someone inside to open the door n give me the keys, then they tried to charge me double for a rental...
Jessica PThey were having internet issues so it took 30-40 minutes to pick up the truck. Picked truck up with 1/4 tank.
Dan CThe rental transaction went very well. In fact, the proprietor of Clay’s Automotive was helpful getting my reservation “unscrewed-up”. I have rented several times from this location and every time the rentals are excellent.
ROBERT KNothing at that location they do great job I used to deliver new uhaul units to many locations this one is one of the best
WILLIAM WVery courteous staff
anita bGreat communication, amazing service and polite gentleman.
Jessica PNothing
Brandi AYou're right on the money you don't have any Improvement to make I thank you very much
DAVID SThe front door is locked with a note to use side entrance. You have to walk into a dark garage and find your way to the office; and there was a sign "Beware of Dog". The attendant was literally watching me walk around like a fool and did not answer when I was calling for them while in the garage. The attendant said he was unable to check me out but did help me unhook the trailer. I went back after he left and completed the checkout process online.
Robert WThis was not the place I had reserved the truck at.. The day before pickup uhaul called and said I had to go out of my way to a different location to get truck even though I had reserved many weeks in advance.
RICHARD KSince this experience went perfectly, including adding a few days when my plans changed, I can offer no improvements. Your customer service person who handled my xtra days of access to the U-Haul truck was helpful, pleasant and professional.
Robert KGary was a nice guy. Huge help.
Carson DThe process for pick up was long and drawn out. The key was not in the box and ended up having to get help from an associate anyways. Then I was only given the option of 4 hrs and got charged double for being over.
Jessica RI enjoyed the trailer. I didn't have any problems. Great Manager / Owner who was very helpful!!!!
Ronald CAbsolutely nothing. Service was excellent, truck was spotless and had zero issues, best uhaul service in the area
COTY RCustomer service, having the equipment available when it’s supposed to be
Heather PThe experience at clays automotive u haul pick up location was a simple process. Staff is very friendly and personable. , Great service provided at this location! Thank you Clay for making a stressful move easier.
GREGORY WThe windshield was dirty on the in side.
GEORGE MClay was the best part of our trip and toke care of us well. Got everything situated and even helped with to leave our car there momentarily. He really makes the U-Haul name shine. Provides good customer service. Even he stated the person who tied up the car did not do a good job.
usman aThe on-line reservation is somewhat kludge. I had to call the support staff twice to get the key box combination. Your support staff were great, though. All in all, the experience was definitely positive. Nice job.
Robert KThe workers were very friendly and very helpful. The van was great - clean, spacious, and got great gas mileage. Returning after hours is simple and quick. I only wish this location regularly offered the cargo vans - I think people in the area would be more willing to rent them due to price, size, and an easier driving experience compared to the trucks.
Britney BThe truck I was assigned was parked in on all sides and there was no one available to move any equipment. The trucks in front of the one I was assigned were the same size and everything so this misstep was the result of someone being grossly negligent and without the decency to make sure the vehicle was accesible. We had to pull equipment out of the way and it took 15 minutes to navigate out of the spot. The wait for U-Haul support was egregiously long and all together no help whatsoever.
Bridget LNo comments. Just dropped off the truck after hours.
Brenda GGreat service kind people was a good experience thanks
Daniel BPlace was cluttered as most older mechanics keep the shops... Was no customer entrance as it was blocked by a stack of tire on the inside. Very Nice guy tho, will go back anytime I need to haul again.
Leon PThe Uhaul Mobile App completely sucked! I tried numerous times to log into my account when dropping off the vehicle a day early and was unable to access any information. Thus got charged an additional $20 fee because I was unable to utilize the mobile app and complete the drop off transaction myself.
Christine UNo parking area for truck...Lot was very full
Alexander D