Customer Reviews for Clay's Automotive LLC
(U-Haul Neighborhood Dealer)

131 reviews

11489 SR 61   Mount Carmel, PA 17851

(570) 339-8114

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(570) 339-8114

11489 SR 61
Mount Carmel, PA 17851

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2021 - 5/31/2021: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Clay's is wonderful!

Evelyn W. 
Rating:
5.0

Its a garage.

GLADYS S. 
Rating:
5.0

clays is always very friendly

John F. 
Rating:
1.0

Umm the over charged me i was suppose to return the truck on 1/4 which i did and i got charged 55.50 never again

Cierra D. 
Rating:
3.0

Customer did not leave a comment.

jason D. 
Rating:
5.0

Have more trucks at each location

Gereon S. 
Rating:
3.0

Truck was not swept out. Full of broken Christmas Decoration scraps.

Gary H. 
Rating:
5.0

The operator was gracious, sincere, and helpful.

Thomas C. 
Rating:
5.0

Clay was cool and very nice. I would rent again in a heartbeat

JOHN B. 
Rating:
4.0

Make it easier to rent over internet.

Gene G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
4.0

all is well

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

Kathy O. 
Rating:
5.0

Customer did not leave a comment.

Kay R. 
Rating:
3.0

This location was 30 miles out of my way. I passed at least 10 uhaul rental places with no available car hauling equipment.

Melissa T. 
Rating:
5.0

I have always had a great experience with uhaul

Candice R. 
Rating:
2.0

Customer did not leave a comment.

LESLIE S. 
Rating:
5.0

Rented 2 times from this location the owner is always so nice and friendly

Erica P. 
Rating:
5.0

Thank you for your excellence in service!

David H. 
Rating:
3.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
3.0

The lot was very cluttered with working, nonworking, and UHaul vehicles. There was no direction on where to park when picking up or dropping off. Other than that, everything was great. The truck was clean and the mobile pick-up and drop-off process was easy.

Kendra D. 
Rating:
2.0

I requested pick up in Shamokin because I had a bad experience at this location ( Mt Carmel) in the past. I was notified 24 hours before my trip that they changed location. Customer service was terrible and not helpful. I told her I would not rent a uhaul again

Kenneth E. 
Rating:
3.0

I was quoted $380-400 for my trip using a 20ft truck. I had called the next day to switch it to a 10ft truck. When returning the 10ft truck I got a bill for $500. Not sure how it was over $100 more even with downgrading to the smaller truck?

VANESSA K. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

This was the second time we used this location and always friendly and professional

Ethan W. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
1.0

Never rent from this location again.. apparently he wanted us to wash the truck before we brought it back because the weather was snowy.. and he charged my card for a cleaning

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

I was very happy with how polite and courteous clay is i will go back again

Ashley W. 
Rating:
1.0

Train staff on customer service. I did not appreciate standing there waiting 20 minutes just to pick up my U-Haul. The man waiting on me did not appear to know what he was doing. Also I didn't appreciate the multiple people smoking cigarettes while I'm waiting to be served. Unclean, unprofessional, and overall miserable location.

Hasan A. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Very helpful quick in and out.

Eric B. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Really great service and really nice guy. Easy to deal with and nice puppy.

Jessica Roberts R. 
Rating:
1.0

This location was not the one I requested. It was 24 miles away. I was supposed to get free mileage from this location to the one I requested, and instead I was charged almost $40. Also, the people at the reservation call center were either incompetent or told to lie to me, because they consistently could not answer simple questions that I asked. I was transferred 3 times, and not helped at all

Holly A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

We rented and purchased additional items beyond the truck (which was in good condition and served its purpose) which were not available because the store owner was on vacation and the store was closed. We scheduled our move a over a month in advance. We were on hold with uhaul customer service to get a refund. After two hang ups and two hours of cumulative on hold time for my refund I am fed up.

Amalia L. 
Rating:
5.0

I have rave reviews for Clay's Automotive. They are Friendly Very Hassle free I love these guys. Excellent Job Clay's Automotive Thank You Sir

todd F. 
Rating:
1.0

Telling me they reserved a tow dolly and took my card info. Then calling me 10 minutes later and telling me they don't have one. This is absolutely unacceptable. Will not deal with haul anymore. Also no one telling me how to check in equipment after hours.

Gordon U. 
Rating:
5.0

Great experience

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Danya F. 
Rating:
5.0

Really liked Clay

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Customer did not leave a comment.

Eileen L. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

LUANN N. 
Rating:
2.0

Dirty u haul and cant get anyone to call me back ..... no happy

LESLIE M. 
Rating:
5.0

In and out, very easy and time saving.

William H. 
Rating:
5.0

Very knowledgeable and down to earth...

William N. 
Rating:
5.0

Excellent service and truck was well maintenanced!! Will be doing future business here again when necessary.

Brenda M. 
Rating:
5.0

Clay was a super cool guy and very helpful. Provided instructions while hooking up etc. Great experience!

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Glenda H. 
Rating:
5.0

Customer did not leave a comment.

CASPER B. 
Rating:
5.0

Clay was excellent! I will rent from him in the future.

JODY F. 
Rating:
5.0

Very Helpful. Went above and beyond to help me with my needs.

Serena H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Great people,service and price .

Rose S. 
Rating:
5.0

Clay is a wonderful gentlemen.

Jodi S. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Janine F. 
Rating:
5.0

Customer did not leave a comment.

matthew V. 
Rating:
5.0

Excellent service, friendly people.

Debra W. 
Rating:
5.0

Clay was great and super helpful... both on the phone and in person. 5 stars!

CAROLYN K. 
Rating:
5.0

Clay the owner does a great job. Super friendly with great service,

dave D. 
Rating:
5.0

Thanks, Clay! He was very helpful. Made sure I knew where the controls were located, the keys/locks, and fixed the mirrors before I left to make sure I could see properly.

Jodi S. 
Rating:
5.0

Nothing I know of. Clayton was a great guy and got me in and out very quickly. I highly recommend this gentleman. Thank you

David S. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Nothing

dave D. 
Rating:
4.0

Customer did not leave a comment.

George H. 
Rating:
3.0

Customer did not leave a comment.

MIchael S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Kristen D. 
Rating:
5.0

Excellent service very kind

Karen G. 
Rating:
3.0

Think gas tank should be filled so there is no doubt about returning it wth same amount. I prefer a full tank at beginning of trip in case caught in jam. So ended up returning if you look at my invoice with over an extra eighth of a tank. With price of gas these days I think you should at least send me a hat.??

David N. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Clay was very explanatory and super nice! Much better than when we rented from BME. We will definitely use this rental location again.

Marlana G. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Damon M. 
Rating:
5.0

Clay was 100% friendly, helpful n courteous !

MARIA S. 
Rating:
5.0

Nothing

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

6th e service was fast n excellent CLAY is the man who dealt with us he was very pleasant to work with would recommend this place to anyway looking to rent a vehicle

angel F. 
Rating:
2.0

i was charged another 29.61 i was wondering why?

DANNY R. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES M. 
Rating:
4.0

Overall good experience but the truck did not have a ramp I don't know if you had to pay extra or not for it but it made the move a little harder then it should have been.

Darlene P. 
Rating:
3.0

When I scheduled the truck the pickup location was a few miles down the road from me. The morning of the pickup I saw the location had been moved. This gave me the option of driving an extra hundred miles or try to cram everything into a smaller truck. It didn't all fit in the smaller truck, so I had to do another trip and drive the extra hundred miles anyway. This cost me a lot of money. How often does uhaul screw it's customers like this. It seems every time I rent a uhaul, this happens. Always screwing me on more miles.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

Outstanding service! Danny was extremely helpful!

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Helen S. 
Rating:
1.0

Customer did not leave a comment.

mandi P. 
Rating:
5.0

The truck was in great condition and the gentleman who took care of us was very thorough in going over everything. This was our first time renting a uhaul and the customer service we received at this location was outstanding!

Steven B. 
No reviews have been submitted for this location.

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