Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The secondary gate (the one without the keypad) was often left open on nights and weekends. Our lock was cut off by mistake. Good customer service. Thanks!
The address on the building is not the address on the contract. I was so confused and not sure I was in the right place. The title says “Clayton Village Furniture,†but that is not the name of the building/business. The address under the name is not the address on the contract. I arrived 30 minutes before the placed opened. When the attendant arrived, I asked if I was at Clayton Village Furniture and she looked at the sign on the building snd said, your in the right place, but we don't sell furniture either. It was unnecessarily stressful. Uhaul needs to update the new name of the business.
Staff was exceptional
Nice place and nice people to deal with!
Good place and seems to all be clean and secure. I never had any issues. The staff was helpful when another place I tried to rent from had no people on site! Convenient too.
i had paid through November and was told they would refund me that month. but i have not received many refund check
Didn't have any problems ! Very much pleased with the equipment.
No help hooking up ...one whell strap missing
The trailer's rear right signal lamp was out. It made a stressful and unsafe driving experience.
you can do nothing ......i was well pleased with the service ... they were excellent.....they went out their way to help me.....thank you very much...these are good people.........
Make sure the equipment lights and everything is in good condition and working properly. All the lights were not working but overall, the equipment was good.
The workers were very nice and we were in and out quickly
Personnel was proactively helpful
Fix windshield
The staff was very friendly and helpful. The truck did make a whining noise but it handle exactly what I needed it to do. Hope I don't need one again but if I do I will use Uhaul and this location. Thanks
I reserved the truck with a VISA debit online with no problem. When I was picking up the truck I was told I had to pay a $100 deposit because I used a Visa debit. It was not told to me when I reserved it online. U-Haul needs to make it clear when you reserve online with a Visa debit there is a $100 deposit.
Great service...great equipment
Great people
My order of moving blankets was unavailable, and I was not informed until I picked up the trailer. Also, according to the drop off location, the U-haul worker that connected the trailer did it incorrectly. Besides those two points, I like this U-Haul location; the employees is very pleasant and kind.
Very nice and helpful customer service.
There is nothing this location can do to improve. They are at the top of their game as far as rentals go.
N/a
Everything was great!
I returned the equipment on a Sunday. Had to leave a personal lock on the truck to provide security to the equipment that I had rented.
Trailer had two lights out on it. Person working did not seem to care. Also I had reserved an appliance dolly and a dozen furniture pads. Was told when I showed up that they did not have any. Had been out for weeks, and did not notify me of that
Nothing but a great experience with hassle free renting during my move. Highly recommend to my military friends.
It was a good first experience. It was a simple process and not time-consuming.
I'm not sure I could give an accurate number of the times I have used UHAUL from San Francisco to New York in the last three decades. I cannot think of a better UHAUL location that I have ever used. Clayton Village Furniture UHAUL was well laid out.. Cared about me as a customer, was friendly and was the highlight of my move. I would rank this location as in my top three best UHAUL experiences. I have told all my friends to head to the Clayton Village UHAUL and I couldn't be happier with them...
Offered no help or advice about missing wiper.
Nothing - checkout was easy and quick. It was great!
I must admit she was busy, but she folded my paperwork and told me "this is what the return dealer will need. Return it on 5th." I returned it on 5th and was charged $20 because it was after 2. She did not tell us what time it had to be returned.
Unit was cleaned and ready for us! Thank you!
Always great service at the Clayton village center
The electronic key fob will not fit in the return box slot.
Had a great experience with Haley. She was very courteous and professional.
Have trained personal to help hook and unhook trailers and test lights. Had I not been with my wife she would have never gotten the trailer unhooked from our truck.
Easy check-in, great customer service!!
Truck was ready to go. Staff was efficient and helpful with speedy checkout.
Unit is very clean. The unit number provided with the U-haul e-mail was confusing. Staff promptly returned phone call to clarify.
Quick service, good location. Glad I chose this facility.
I want to thank the gentleman from West Point, MS who brought the trailer to a location that was 35 minutes closer than he was from me. I was in Starksville visiting and the drive to the only available trailer was in West Point about 35-45 minutes away. He doesn't know the stress that he relieved me of. Again thank you.
The workers were very nice and helpful. I would definitely love to do business with them !
This has nothing to do with where I actually picked up the U-Haul. My original prepaid pickup location was changed to places far away from me (close to 1 hour away) and I had to call for 3 days to get it changed to a location closer to where I needed. This seems like mismanagement of resources from the company level not individual sites. The customer service representatives that I spoke to over the 3 days told me the change was due to high volume in my area. Still this is unacceptable especially when you prepay for a specific location and rental truck. This process needs to be relooked at and changed. It is inconvenient for customers and made this experience harder than necessary. Moving is stressful in itself without having issues with picking up a rental truck that you've already paid for. Again Clayton Village Furniture was absolutely great...I was just suppose to pick up the U-Haul at a different location and had to ask people to take me to pick the truck.
I did not use the storage unit. I had to cance.
Haley was great and very accommodating. The facility has what I need. The only concern I have is they did have flooding a few weeks ago but we have stored items in Tupperware.
Staff was helpful and the storage unit was clean and I got everything move in. Thanks
Great customer service. Great facilty. A mistake was made with my unit. I arrived after hours to move in and there was a lock still on my door. After I called. I was taken care in minutes. Pro recover
great service. friendly.
This was my second time to rent from Clayton Village Storage. They staff was very helpful and the unit was easy to access and very secure. I would recommend to those seeking storage solutions.
Nice, well kept storage area. Never had a problem & the staff was awesome! Highly recommend
Thanks for all you do.
Nice place and nice people! Very helpful. Thanks
A fair price for a storage unit.
Everything was good, if I need a unit in the future this is my spot. Keep up the good work..
Nothing that I can see. Staff was friendly and very helpful. Keep it up!
The storage was well maintained
Uhaul online system was down and had to complete a manual contract. More time consuming. Truck AC did not work.
Easy & accessibility was great
I have rented from this location before. I love a mile down the road and they are always helpful. I turned in the trailer after hours and the location is well lit and very easy to see where the contract goes.
This is the second time we have used Clayton Village to store college furniture and it has been great. Very good location and very clean.
Nice and clean
Other than the unit being dusty and dirty when I got it, I’ve had a great experience at this facility.
Very pleased with security and professionalism. No issues while storing my camper trailer here for last 2 yrs.
Outstanding service. They called ahead of time to double-check on the pick-up time. When I had to make a slight adjustment to pick up earlier in the day it was readily accommodated.
Everything was great
Great storage facility, could use a little more lighting, but everything seemed very secure
Great location, storage was very neat and clean.
Good service
Everything went great except for the cockroaches in all of my stuff....
I feel that more trucks should be available so that if the customer discovers that the truck that he or she reserved is too small or too big they can either downgrade or upgrade the size.
Great place.
They are very friendly and understanding of their customers needs and try to accommodate them as much as possible.
Excellent customer service. Nicest ever. Jim DeFoe
The staff were courteous, helpful and friendly. The storage unit was clean and ready for move in upon arrival. Overall, a very good experience.
Facility was easily accessible. Everyone was courteous.
Good experience, very friendly
Check-in was quick and efficient. I was given the chance to see 2 available units and pick the one of my choice. Units were very clean. I would recommend Clayton Village Mini-Storage.
