A block or jack under the trailer tongue would make it easier to pick up and drop off.Todd A.
Clear Lake Truck Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.sarah V.
1. I stood waiting without being greeted or asked name and how I could be helped for >5-10 minutes. I left and returned later. 2. No one was masked initially when I stepped inside; neither of the employees nor the two clients. Neither of the clients were asked to mask. Your organizational public health literacy, at the current time, ranks an F. As a physician, it is especially disheartening to see this disregard for life & health. My dad died of Covid this past week in Mason City. I don't know if it is a political statement, brutish ignorance or a complete disregard for other's health and wellness? If you cared for and have pronounced people dead, you likely would have a different attitude. Ralph S. Bovard MD MPHRalph B.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Anna J.
Great and easy to work withGeorge A.
I waited 30 minutes to be waited on.Scott H.
Customer did not leave a comment.Todd G.
Customer did not leave a comment.John B.
Great servicewilliam P.
Self drop off was easy. it was a bit hard to locate the key drop box.donna E.
I was told that I would get a cheaper price to change the drop off location to Hermantown. I was charged extra for dropping off at the Hermantown location.Sue J.
Customer did not leave a comment.David B.
The gentleman was incredibly rude to me. I needed help backing it into the spot where he wanted it. Barely spoke to me and just walked away without me knowing if there was more I needed to do. I tried to apologize for needing the help explaining my husband has ALS and could not help. I have NEVER been treated so rudely and will not recommend anyone renting from this location.CONRAE H.
Customer did not leave a comment.Janet W.
Customer did not leave a comment.Kim K.
Nothing. Every transaction went smoothly and quickly .. Staff very efficient and.helpful in aiding us in fixing our light adapter issue and sending us to proper Specialist Trucks to get part and fix so we could be on our way safely.Gertrude C.
Customer did not leave a comment.Daniel H.
The guy was very helpful but when I got there no one was around and I had to wait at the office for anyone to show up.Mark R.
Customer did not leave a comment.Roger M.
Customer did not leave a comment.Rachel R.
Trailer had a flat tire but was not noticeable when picking up until we loaded vehicle on. We had to unload vehicle take trailer to gas station to fill tire with air and then reload trailer. A bit of an inconvenience. Tire was not noticeable when at store picking up until we loaded vehicle on trailer. I informed the store hopefully they fix it before next customer uses it.AARON W.
Customer did not leave a comment.jesse P.
Customer did not leave a comment.Ryan A.
This location was closed on a Saturday. I did that deal with one person face-to-face. Horrible all around experience.Tracy N.
Only one employee and he seemed to be very overworked.Ronald N.
Customer did not leave a comment.Joseph H.
Dropped off during operating hours and not one person around to help me detach the trailerErich B.
Customer did not leave a comment.Ronald N.
I have now been charged two times for after hour service charges when the trailer was dropped off during advertised business hours. I have tried to contact the dealer and they have not returned my call. I have complained formally to u-haul and am awaiting a response. From a law enforcement perspective, this is theft! A phone Call explaining why a charge is necessary to the card holder should be standard practice. Just because you have my information does not authorize you to use it without my permission....George J.
This location was great. Staff was super helpful and friendly.Jenny W.
The service was horrible and I rent from you guys every time I move, but I will never use that location. They charged me for a dolly and didn't even put it in the truck. The guy was talking to me rude and it was there system that wasn't working. I had to call customer service to complete the rental because they didn't know what they were doing apparently. They need to close that location as a representation for UHAULJuzel S.
Customer did not leave a comment.Danny H.
Customer did not leave a comment.Keith S.
Returned trailer at 2pm Saturday. No one there. Locked up. Not a single Uhaul vehicle , sign or trailer or anything to be seen. One small sign on a mail slot. Hope for your sake its in the right place and no one stole the trailer.Jeffrey B.
Customer did not leave a comment.Shelley A.
Customer did not leave a comment.lawrence M.
Customer did not leave a comment.Greg B.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.STEVE W.
They didn't explain any of the paperwork. When I reserve the trailer it was to be dropped off at the mason city location so I had to drive an extra 20 miles at $1.09 per mile. So I want a refund for those20 miles!Robert A.
Scott was wonderful. The truck had not been swept out and there was broken glass all over the floor. The truck was fine and our move was easy.Phyllis S.
Customer did not leave a comment.dilla A.
Good Service, I was early and pickup was completed and I was pulling out of the lot about the time I was scheduled to pick up trailer. I noted from another person's comment trailers do not have a tongue jack, hitching/unhitching by oneself especially with a tandem axle trailer is a challenge.Mark S.
Customer did not leave a comment.Randy R.
Customer did not leave a comment.Annie H.
Customer did not leave a comment.GARY T.
Customer did not leave a comment.Amanda D.
Nobody was there for half hour. When he did arrive, he ignored me.Eldon V.
Staff was friendly and helpful. Rental process was very quick and simple.Ami W.
Customer did not leave a comment.William R.
Nobody there. Not happy about being charged for mileage when we wanted to drop off in Ames instead of driving 70 miles northJulie S.
Great ServiceCHARLENE M.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.edward H.
Trailer brake light doesn't work and took almost 2 hours to get the trailerJacob M.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Jerry D. R.
Customer did not leave a comment.Kenneth N.
Customer did not leave a comment.Kenneth N.
Customer did not leave a comment.stan Y.
Customer did not leave a comment.myeshia B.
Customer did not leave a comment.Roger F.
Nobody on site knew how to do the paperwork.Joel H.
Maybe putting a hand jack on trailers I had a hard time when picking it up very heavy after returning the trailer had to do it bye my self I have some health IssuesKEITH F.
I was told on the phone that I would get the larger truck for the smaller price, because no other trucks were available in the area, but the man at the location would not do that.....I used the big truck and paid the big price, and still got charged from another location for the small truck that I never got.Beth V.
very help fullAbby T.
Customer did not leave a comment.DENIS F.
Customer did not leave a comment.JARED M.
Customer did not leave a comment.Joel E.
Truck was fueled up and ready to go, got me in and processed the rental paperwork in short order and got me the keys and did our walk around inspection and i was on my way to get my move started. very satisfied with my experience.jeff F.
Customer did not leave a comment.Joe W.
Customer did not leave a comment.Kurt R.
Customer did not leave a comment.Nathan H.
We always use uhaul and will continue to do so. The manager was. I would've given a 5 but one of the truck wash employees was rude.Michael A.
Customer did not leave a comment.Harper M.
Customer did not leave a comment.Scott F.
Excellent serviceScott F.
Reservation got messed and trailer lights did not work.James H.
Customer did not leave a comment.Veronica B.
VERY GOOD EXPERIENCEBrad L.
Customer did not leave a comment.Kirk P.
Nothing. This location has the most friendly staff and helpful always. Most times has a good stock on hand of equipment and always gives me first rate service.Roger L.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.Curt S.
Customer did not leave a comment.Gary V.
Waited for over 20 minutes before someone showed up to help us. Then keys couldn't be found. Very unprepared. Traffic control was awful leading up to day of use as wellKolton W.
Customer did not leave a comment.Gregory B.
I feel like ya'll charge way too much from Iowa to Georgia even where I dropped it off the man said it was crazy but anyway thanksJOHN C A.
After spending 915.00 I had to stop and put antifreeze in the truck so the low coolant light would go off. Also a truck that big should be diesel.if it was diesel it would have more power and better fuel per mile. Other then them issues i had a good experience.GARY C.
Was very disappointed when showing up Saturday morning for trailer pickup. Would not recommend clear lake location to anyone, will be personally contacting u-haul.Alex V.
The man who waited on me was rude and late and impatient . I could tell he did not care about his job and I don't know if this is your policy but he never even asked if the driver had a licenseCynthia S.
Customer did not leave a comment.JEROME M.
Customer did not leave a comment.SHANE B.