The truck was not fueled. I only had 1/4 tank. Your company tried to underhandedly change the pickup site to a place 30 miles north without notifying me.Gregory C.
Customer Reviews for Clearwater Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, efficientJohn I.
I have no problem with the Clearwater Storage location, however, we had originally reserved the location below to pick up the truck: 23917 US Hwy 19 N Clearwater, FL 33765 We were contacted less than 24 hours before our scheduled pick up to let us know the truck would not be available at our preferred location and we would have to go to the location you have listed above (Clearwater Storage location). The new location was only open until 6pm, which was an hour earlier than the original location. This created significant problems for us getting off work in time to pick up the truck from the new location as well as logistic challenges during 5pm traffic. We were given no alternatives or options which was disappointing and the customer service was non-existent. The truck itself was very nice and exactly what we needed and the drop off location was very good. Unfortunately, we will look elsewhere for a rental truck next time due to the problems created with pick up.Richard P.
Customer did not leave a comment.DENNIS M.
I didn't get the furniture pads I ordered!Akash C.
Customer did not leave a comment.Mark L.
U-Haul associates need to start the truck and make sure everything is in good working order before a customer drives off in a truck. Also the back of the trucks need to be checked because I was given a leaking truck and it rained and the truck was leaked into the back where my belongings were. The U-Haul associate put 2 blanket's in the truck to soak up the water that leaked in. The U-Haul website was not working, they did not have my original truck and I was not called the day before picking up my rental. A U-Haul person called me at 7:45am the day I was on the road for 4 hours driving to pick up my U-Haul and she called to tell me they had to change my pick-up location and give me another truck than what I wanted. The lady said she would text me the new pick-up information and email me as well. I never received any text and the email came late that day. U-Haul has also gone sky high with their prices. They used to be the go to moving truck company for me but not any longer. I will never use U-Haul again. Also, the pick-up associate could not get my payment to go through with the bank card I wanted to use. Terrible service and I am very disappointed to where I will not be back to U-Haul. Budget Trucking will get my business from now on.Mashell H.
Quick and easy drop off.Richard H.
The price was terrible for a 6 hours of use of one of your trucks olmost $300 per few hours not happy at all ðŸ‘ŽðŸ¾ðŸ‘ŽðŸ¾FRANCISCO M.
Customer did not leave a comment.LATONYA M.
Customer did not leave a comment.Shirletta T.
Customer did not leave a comment.VALERIE D.
Rate quoted for mileage charge varied greatly from actual charges. Be more precise.Michael T.
Customer did not leave a comment.Chelsi R.
Customer did not leave a comment.jacob C.
Customer did not leave a comment.Michael L.
Easy drop off! Thank you!Kevin H.
Customer did not leave a comment.John H S.
Be more honest about the cost of renting your trucks. Why was I charged an additional $11 and some change when I didn't go over the allowed 30 miles?Beverly P.
The most horrific experience I have ever had....Nicole J.
We could see the UHaul trucks and trailers but had to call the office as we sat on the street to find the building. An employee met us in the yard area to leave the trailer. He did say Thank you.Jeffrey L.
Customer did not leave a comment.James B.
Customer did not leave a comment.Jean D.
It was a horrible experienceMorgan S.
Customer did not leave a comment.Stanley B.
The only issue is that the truck was filthy on the inside. There was either dog or cat hair all over the dash, the floor boards were coated in some white dusty material, it was obvious it needed to be vacuumed out and at the very least wiped down. We have rented truck and trailers many times over the years. We dont expect them to be detailed between customers, but at least the basics of wiped down and vacuumed. There was a young man that accepted the truck return, we mentioned this and pointed it out to the young man and he just simply said "sorry".. I know he's just an employee with no authority really to do anything more. I would like to at least have the vehicle rental part refunded. We had to vacuum it out and wipe it down just to feel comfortable sitting in the truck.Christopher H.
Customer did not leave a comment.sophia L.
Steve was awesome, very profesional, and customer service orientedCesar H.
Customer did not leave a comment.Michelle O.
Customer did not leave a comment.Jeff F.
The agent here is perfect!Carol L.
Customer did not leave a comment.Diana R.
Customer did not leave a comment.Sharon W.
Customer did not leave a comment.tonya M.
Customer did not leave a comment.Newman N.
Cool guysFechete D.
went there to pick up u haul trailer one we ordered too small man at location didnt know how to exchange it waited there for a hour had to wake up son of owner at location to help him with transaction who didnt want to help and then leaves before finishingGary W.
Customer did not leave a comment.gerald J.
no commentRANDY B.
Customer did not leave a comment.Doug H.
The staff was great.Richard C.
The Customer Service was fantastic! The was a problem with my Hitch/Ball. When pulling out the trailer fell off. The Manager Danita and her husband came to the rescue. Threy found a location to get a replacement and both of them got me on the raod and on my way.WALLACE G.
Customer did not leave a comment.stephen M.
Trailer lights did not work properly and the rear door leaked getting contents wet during travel.Steven L.
Customer did not leave a comment.Jared K.
Didn't seem to know what he was doing. took 15 minutes for express ck inMichael D.
Customer did not leave a comment.stephen M.
Add signs and clear drop boxjoshua D.
Customer did not leave a comment.John V.
Not much. It was a simple transaction, no equipment issues, no problems.Ed K.
Customer did not leave a comment.Travis G.
Excellent service, vehicles, and prices . I love this place!Bethany P.
The service was very good and the equipment was easy to rent. Would definitely rent here again.Toula M.
Everyone was very helpfully and it was prompt service. Would definitely recommend to a friend and would definitely come back to this location.Mikal N.
The guy manning the location doesn't have a clue. He must be new or something. I've been in twice in the last two weeks and took 20 minutes and half an hour to pick up keys for a pick up.alan J.
Always excellent professional serviceRichard B.
Everything went smoothly and will use them again. Probably soon.
The individual working had a very hard time bringing up my contract on the computer and checking me in. He made me feel as if I was a distraction from him playing on the computer. I was not very impressed at all with this location.KEITH S.
Very good experienceBrett W.
Customer did not leave a comment.antonio W.
Turn in your Uhaul dealer license!!GEORGE E.
Customer did not leave a comment.kathryn L.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.James S.
I have rented U-Haul trailers many times over the years and I have never encountered such a stupid young man as was at this location , it took me 1 hour and 20 minutes and calling the service guy stupid is an understatement !!!!!!!!!!!!!!HOMER K.
Customer did not leave a comment.Audrey J.
Customer did not leave a comment.alisa H.