Customer Reviews for Cleveland You Move
(U-Haul Neighborhood Dealer)

176 reviews

400 S Ortner Ave   Cleveland, OK 74020

(918) 358-5340

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 358-5340

400 S Ortner Ave
Cleveland, OK 74020

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

nathaniel H. 
Rating:
5.0

Great customer service

lisa B. 
Rating:
5.0

Customer did not leave a comment.

minesh P. 
Rating:
5.0

The young lady greeted me with a smile and very understanding she was amazing

john F. 
Rating:
5.0

Very nice clean

Carla J. 
Rating:
5.0

Dropped off the trailer on Sunday Sep 19 at 2:19PM CST

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

ALAN T. 
Rating:
5.0

ps. The first moving co. did not show -up and the the second did not properly secure items, most anything of value ended - up damaged broke front glass of both washer and dryer rub marls on couches, i provided ratchet straps and drop clothes and asked if they knew what they were doing.did not realize till unloaded. James Barnett

JAMES B. 
Rating:
5.0

Nothing excellent help !

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

Leah H. 
Rating:
3.0

Customer did not leave a comment.

Ernie K. 
Rating:
3.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

randal N. 
Rating:
5.0

Make sure all equipment is capet up on its mantince I rented the truck 2 twice know and door does not open right

John F. 
Rating:
5.0

Night dropped and called the next morning and representative had checked in thanks.

PAMELA D. 
Rating:
3.0

At around 55-65 mph the truck would bounce pretty bad

Gary C. 
Rating:
3.0

Customer did not leave a comment.

stephen V. 
Rating:
5.0

You could let the local place (ie Cleveland OK) Know IMMEDIATELY when a reservation comes in!..... THEN......you could make sure the equipment scheduled is available at location needed...... THEN......you could bring the equipment to the location reserved......reserved 2 plus weeks prior BTW...... THEN.....you could make sure your One Way Customer KNOWS which location to return equipment.......vs us arriving exhausted to a location who makes us wait 20 minutes while counter guy gets his snacks.....only to be told "we don't usually accept drop offs

Jane M. 
Rating:
3.0

Would have been nice to have had some help hooking up. The trailer was heavy and it was on the ground. Maybe have all the trailers on something other than the ground.

Mike C. 
Rating:
1.0

They were closed when I dropped off yet they charged me $30 and said I dropped off a day later on June 1st.

Hannah N. 
Rating:
5.0

Customer did not leave a comment.

RONNA L. 
Rating:
4.0

The ladies working here are very nice and helpful however I've now been over charged as well as being charged twice.

KATHERINE P. 
Rating:
3.0

Customer did not leave a comment.

MALORI F. 
Rating:
5.0

Jack's on the trailers, however I managed to lift it to the hitch.

Cody L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE P. 
Rating:
5.0

I have rented several times from this location, always top notch service

Juan C. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
4.0

lower price

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
2.0

I had issues with the check in on the website.

Warren M. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I have rented several times from Cleveland You Move. Fast check out, friend service and never had any issues with rental equipment, always clean

Juan C. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Shane K. 
Rating:
3.0

Make sure trucks are cleaned and maintain

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

karen B. 
Rating:
5.0

Customer did not leave a comment.

Keorasmey N. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

DEBBIE L. 
Rating:
3.0

Prices seam a little high for car hauler

James B. 
Rating:
3.0

Customer did not leave a comment.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Very friendly, explained the billing so that that I understood,( 72 year old) explained how many miles were been billed. Very professional Turned out exactly like she said

Laura C. 
Rating:
3.0

I am confused. I received two (2) receipts. Does this mean that I was charged twice?

CECELIA M. 
Rating:
4.0

Customer did not leave a comment.

Michelle D. 
Rating:
3.0

Only one person trying to run 3 businesses can be a little hectic at times.

CECELIA M. 
Rating:
3.0

Customer did not leave a comment.

Rachelle S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
4.0

Friendly service

Darrell A. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Be open Monday thru Saturday. Not closed on monday

Satrina F. 
Rating:
4.0

Customer did not leave a comment.

LINDA W. 
Rating:
4.0

Excellent customer service! They were of great help durin my stressful time! Thanks!

Cherie S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
1.0

Late in opening by 30 minutes. Did not know how to operate computer , did not know product . Called us uppity because we asked questions that she did't know, such as , what size of the ball for the hitch, and where is the man who could show us the trailer and how it operates .( He was still at breakfast ) They had to call him to hook us up. The lady became so upset at us she called the Manager ( witch was still at home ) and told her we were awful and she couldn't work with us , and she came in from home and glared at us for having to come in , and scaring her help . I've had my own company for over 30 years , before selling it and retiring ,so I know how to handle customers . I never seen such incompetence in a place of service .

doyle M. 
Rating:
3.0

Took way too long too long to return due to computer difficulties (not return site's personnel's fault). All in all, a very positive experience with site personnel.

frances J. 
Rating:
5.0

Fix the on-line reservation system!

Marc L. 
Rating:
5.0

Customer did not leave a comment.

RANA D. 
Rating:
5.0

They did an amazing job. Well pleased

Clara M. 
Rating:
5.0

This was not the original return location but it saved me 80 miles. They didn't have a problem with it. They called U-haul and took care of it quickly. Very nice employees.

Bill F. 
Rating:
4.0

Customer did not leave a comment.

Kirk G. 
Rating:
3.0

Customer did not leave a comment.

sara J. 
Rating:
4.0

They answered and helped me better than oklahoma u-haul kansas were better

Antoinette N. 
Rating:
5.0

It would be helpful to let people know what size hitch is on the trailers so they know what ball to have.

ROBERT H. 
Rating:
1.0

Tow dolly was in VERY POOR condition. Tires, deck, fenders and wiring. And both tires only had 30psi when stated 65psi and tread was at least 2/3 worn and I was going to be pulling it 1200+ miles. Deck beat and banged like it was falling apart. Wires had cuts in many places to the copper. Fenders busted and flopping in the wind. Then when I returned it the untrained dealer unhooked the ball hitch while I was backing the car off the dolly causing damage to my Winnebago and my car at their dealer lot. No sir, I would not recommend UHAUL.

Dean T. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

JOE D. 
Rating:
1.0

There was no address listed on the paperwork, only directions to call a number that was not in service. I just happened to find the location by driving around and then it was closed. Since it was way out of the way to get there I had to leave the truck and put the keys in the box.

Justin V. 
Rating:
4.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Andres P. 
Rating:
1.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Offer a larger set of tire bonnets for larger size tires. This UHaul company was great.

Dean T. 
Rating:
4.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

The entire process, from talking to reservations, online follow ups and the personnel at the Cleveland, OK was smooth and efficient. Moving is stressful, but the U-Haul rental and pick up process was outstanding.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

NELVA G. 
Rating:
3.0

Customer did not leave a comment.

bob M. 
Rating:
1.0

The girl that processed my transaction didn't know what to do and I had to help her with the computer. Once we got it figured out she didn't do a pre inspection before I was given the truck. The Gas meter was incorrect when I left and the company charged me 60$ for gas that should have been included in the price. I'm really unsatisfied and won't be using UHaul again. On top of bad service I was ripped off and no one will return my call.

JAMES H. 
Rating:
4.0

Janice at the Tulsa center was my go to person in my move. People did not return trucks or car h as ulcers in a,timely manner. Janice absolutely went out of her way to make my move happen!! I was on a tight schedule, and Janicertainly took everything that was thrown at her, and made my move work out!! A great big thank you, Janice!!!!

bob M. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Customer did not leave a comment.

Tashania E. 
Rating:
2.0

I made a reservation for a tow dolly that I was to pick up in a town about 11 miles from our house. When we arrived, the tow dolly was not available due to it needing repair. The agent said it should have been flagged in the system. She then called U Haul at 800-761-7136, and informed them of the situation. They located another tow dolly in another town 26 miles from our house, and since the town where we went to pick up the dolly was almost halfway between the town we needed to go to for the available dolly, I decided to go the extra distance to get the dolly. When we arrived at the next town, the location of the U Haul agent was not easily visible from the road, and we had to use GPS to locate it in a town we were already familiar with, since I did not receive the text with their location, as I was informed I would receive, by the agent at the previous location. When we inspected the tow dolly at this location, we discovered that one wheel harness strap was damaged, and unsafe, so, disappointed, I canceled the transaction, and was headed home when my friend suggested I pull over, and call another location which was not too far from the town we were in...yet, no-one answered the phone. I then called the agent at the initial location, informed her of the situation, and she advised me to call the aforementioned 800 number, which I did. The customer service rep that I spoke to suggested that I go back to the location I just left, as there was a car hauler available that she would let me use for the same price as the tow dolly. What started out as a wild goose chase, worked out for the better, as I did not notice a car hauler available at the first location which was closest to home. I appreciate the customer service rep who helped us that day, to recover what would have been a wasted trip, fuel cost, time, and effort. I suggest that equipment be regularly, promptly, and rigorously inspected, and that the system network accurately/actually reflect the availability, and condition of equipment. If not for the customer service rep that helped to make a bad day better, I was intending to look elsewhere, that day, and in the future, for services to meet the requirements of a task at hand.

douglas M. 
Rating:
5.0

Customer did not leave a comment.

eugeni C. 
Rating:
4.0

Nothing, our experience was fine.

Keith N. 
Rating:
5.0

Customer did not leave a comment.

Eugueni C. 
Rating:
2.0

The return location was 21 miles from the town I was going to so it added to the allotted miles.

Charles K. 
Rating:
5.0

Good fast service

Anita Y. 
Rating:
4.0

Customer did not leave a comment.

Cher'Raine M. 
Rating:
3.0

I was offered zero help hooking the trailer to my truck. It was cold and raining and I got soaked.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

Jody J. 
Rating:
4.0

Customer did not leave a comment.

HAROLD F. 
Rating:
5.0

The office staff were very warm and friendly to myself and my helpers; they helped us work out a good rental experience in spite of the cold, bad weather; and in spite of the extended time we needed to keep the truck. I would highly recommend this location to anyone in the area needing any equipment

ILAINE W. 
No reviews have been submitted for this location.

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