Customer Reviews for Cliffdale Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cliffdale Mini Storage

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Moises C. on

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Eugene M. on

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Marcy F. on

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Staff was very friendly and helpful.

tiara M. on

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Jennifer and the other young lady at the front desk I believe Wendy was very polite and respectful. Very courteous and helpful will use this location again in the future.

Ronald G. on

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Sonia R. on

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Tiffany J. on

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Stay professional?

TORSHA B. on

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Scarlett P. on

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The staff at Cliffdale U-Haul were very friendly and helpful. The business inside was the cleanest U-Haul that I have ever rented from. I will definitely return to this location for my next rental.

Stanley P. on

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Do not charge customers for equipment that was not used and then charge them saying it was missing while it was inside the truck which was a dolly that wasn’t used and still sealed

ANDRE A. on

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Nothing. Wendy's service was excellent!

Joseph M. on

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Felix R. on

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Willie H. on

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Never got my deposit back this is a rip off

ROBERTA H. on

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Wendy was outstanding!!!! Extremely helpful and polite. She went out of her way to help me. I will highly recommend this location.

Joanne T. on

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The transmission was slipping in my truck

Lara C. on

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Kimberly O. on

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Victor S. on

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I think everything went well no changes needed

Raymond S. on

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RICKY M. on

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Nothing at this moment

Luis Othmaro P. on

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No complains at all.

Yolanda W. on

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Russell M. on

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Staff was very nice overall an A+++ from me

Cheryl S. on

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Raymond S. on

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Ursula F. on

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Nothing, everything was perfect. Staff very friendly and professional.

Donisha B. on

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Kennon S. on

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Theresa L. on

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Tegan C. on

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I made my booking a week and a bit before I moved and ordered an appliance trolly with it. When I arrived at the location to collect my truck and trolly I was informed that “there was no trolly for me as they had 4 people order it and only two available”. This was a massive inconvenience to me not only financially but also time wise - I then had to spend time I didn’t have as people were scheduled to help me move as I got the u-haul, but also more money to hire one last minute. I did not even receive a phone call that morning saying it would not be available (even though the lady new this would be an issue the day before as she told me she had called to try and get two more to fill orders). This made my moving processes even more stressful then it had to be and has made me second guess using U-Haul again or even recommending them. The lady also told me that this was only a side business to them and not the actual store itself - this made me feel as though she didn’t want to deal with it at all, but felt obligated to.

Emory J. on

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dirk A. on

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Maria C. on

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This site was ok to pick up the cargo trailer. The employee was friendly and addressed everyone inside waiting for her. I was having a bad day with Uhaul as a company and she made me feel better. My complaint is with Uhaul as a whole. I had reserved a 6x12 cardo trailer in Fayetteville. For a reduced price, I had to pick at a predesignated place. Friday, 8/2 at 0945, I received a text to pick up at 5400Bragg Blvd. Then at 1838, I received a text to pick up at 1020 Cedar Creek Rd. I called to confirm, but they were already closed. I arrived at that location on Sat and was told they didn't have that trailer. The gentleman called a few locations to find out if anyone had the 6x12cargo trailer. He actually got a hold of someone at Stedman location, but that person was leaving in 10 min for the airport and would not wait for me. Few minutes later, Uhaul actually sent me a text to go to Stedman to pick up trailer. But that was already not possible. I was forced to downsize to a 5x8 cargo trailer, and pick it up at the Cliffdale Mini storage. First of all, I drove from Greenville SC to pick up furniture. Secondly, if there was no 6x12 cargo trailers available- I should have not been able to reserve on and given false hopes of having what I needed. And lastly, this micro-management from wherever Uhaul manages rentals and ASSUMES local places have something in stock is worthless!! I got more help from the gentleman at 1020 Cedar Creek Rd. The sad part is, the furniture and household things I was picking up for my move is only a couple miles from Cliffdale Mini Storage. I would have picked that location, if it had not been for the discounted rate advertised. This whole mishap took a valuable 2+ hours, that I really couldn't spare, since I was loading up and driving back to SC.

Jasmine C. on

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Michael N. on

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I had to cancel my plans because the wrong key was dispensed for the vehicle i was renting. I had to call multiple times while I was waiting in the parking lot and they could not switch my reservation to the vehicle there actually was a key for. Then I was assured it was canceled but the next day the storage company called because they had no idea what happened and it looked as if I dispatched the vehicle.

larry M. on

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Have more u haul sizes available at all locations. Overall, I was satisfied as a customer.

Danielle D. on

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Lashonda S. on

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EVELYN F. on

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Jacqueline C. on

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Michael F. on

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A+

Michael G. on

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leroy M. on

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Rhonda B. on

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Otis C. on

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nothing at this time.

Cheryl G. on

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Pedro G. on

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They are a couple very polite and helpful and respectable and so warming that I felt comftable

Jonathan P. on

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Great customer service

SELENA V. on

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CYBIL M. on

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Excellent customer service! Would refer a friend and will be a returning customer.

Mary C. on

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Jared T. on

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Drove 2 miles on the truck, and got charged $6 for gas. Seems like pretty fair prices. *sarcasm*

MICHELLE K. on

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They got me covered last minute when a another company messed up and didn’t have the truck that I had reserved. Wonderful experience, will definitely use them again

Kimberly S. on

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Location was closed, so there was a note to call customer service. Female agent was rude and argumentative w/me and my dropping rental off at this location. I finally had to ask that someone else engage me, before she said never mind she would process my return. I have been a customer for years and this was my only BAD experience with the service.

Ronnie B. on

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Tamika M. on

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Get people in office who isn't prejudice and more friendly and professional

ANDREW G. on

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I needed a receipt for several months, which no one was able to get. The place I returned the truck to was incompetent and lied to me several times. I called uhaul to try to resolve it, they escalated it to a regional manager. The regional manager called me and was very rude. He said he was going on vacation the next day and he didn't have enough time to help me, and told me if I couldn't find someone else I could call back in a couple weeks. I called dealer services and talked to several different people from corporate on about a dozen different calls. No one was able to help get me a receipt. I finally found someone that was willing to help. She was actually nice over the phone and kept me on the line while she tried to get an answer on some things. She was able to send me a screenshot of the charges I needed but not an actual receipt. I just today got a receipt emailed to me, but it wouldn't have helped me anyway. The one they sent show $0 for everything. It doesn't show how much a paid at all. It's pretty ridiculous. The whole reason for needing a receipt was so my company would reimburse me for the cost. Next time I need a rental truck I will gladly pay more for a penske truck. This entire move was a nightmare almost entirely because of uhaul. I will never recommend uhaul to anyone.

vincent C. on

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James F. on

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Erica E. on

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Tracy G. on

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Smooth process that helped a busy day. Thanks!

Motisha N. on

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Melissa W. on

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Great fast and friendly service. In and out

Mona W. on

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LISSETTE G. on

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Marvin C. on

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Great outstanding service

Damaris G. on

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vivian T. on

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Kyle K. on

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Monica S. on

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Jennifer was awesome

Tammy B. on

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The staff was friendly, pleasant, helpful, and knowledgeable.

Welsey J. on

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Hire better trained personnel. Equipment very dirty. Closed the office before lunch time.

Joe R. on

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Kenneth S. on

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Atroy Deshawn D. on

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Very friendly and easy to work with.

Ben K. on

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rasheeda S. on

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Sean H. on

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A technician ensured everything was hooked up properly.

Lewis P. on

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N/A

Ashia H. on

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Sonya C. on

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CHRISTOPHER H. on

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Jarrod J. on

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Ashley M. on

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Definitely will be using them again. Thank you

Justin W. on

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RITA M. on

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Keep giving great service as always

Kaprisin W. on

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Henry M. on

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Kyle G. on

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Henry M. on

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Frances C. on

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Wanda C. on

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Sarah H. on

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Vinicio B. on

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They are returning process using the U-Haul application was nice until the application honked when start asking for pictures of the place Colon other than that good service good price on for sure when I need it I’ll be I’ll be back again

Fleisha B. on

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It is nothing to improve; every one was nice and respectful.

Ajanea M. on

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Daliris L. on

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Kathy L. on

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The hours posted were wrong. I had to wait 20 minutes for them to open because they were AT LUNCH and saw me at the door. She didn't open until exactly 1:00. The van was disgusting, dog hair all over the seats, smelled like dog, candy melted in console. My whole experience was TERRIBLE. The ladies had an attitude, didn't care the van was dirty. I have her name if needed. Nasty all around!!

Bobby B. on

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