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Jerry S
Customer Reviews for Cliffs Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. The drop off was so easy. Manager was very helpful and considerate.
Michael SGreat Experience
brad hQuick and easy checkout and return.
james dThe guys at Cliffs Goodyear are awesome and extremely helpful.
DEBRA MWe needed to sign a piece of paper and pick up the trailer, but we weren't acknowledged for almost 20 minutes. We had already driven 50 minutes out of our way, with no warning that we would be sent from our original location to this one because the original location didn't have our trailer. I don't want to blame this location for our dissatisfaction, but the overall experience was below par and took 2 hours out of what we already knew would be a very busy day. No one attempted to contact me about the location change. I have no missed calls or voicemails from that time, and no emails or texts referring to a change in location.
Shannon REasiest and quickest I have ever rented a uhaul! Staff was amazing!
Ross MRepresentative was awsome.
KEITH CQuick and east
Gary GCliff s is ALWAYS SUPER CUSTOMER SERVICE 🐕🦺
CHARLES TCustomer service was great and well knowledgeable of equipment Thanks
James FI was charged for fuel, I left it with the same if not more fuel than I got it with. I have a video of the fuel gauge during pickup if interested in making this right.
DUSTIN PThis was the worst experience I've ever had with U-Haul. Frankly I'm not sure if I'll utilize U-Haul again. Made an online reservation for a 6x12 enclosed trailer. Went to pick it up and there wasn't one, the location saw where in the system it said had one reserved but they didn't have one. They called U-Haul who said they'd call us back. When I was called back was told that they found one for us. However, it was in Ft. Worth, going to pick it up there would have been over 60 miles round trip and would have added over 120 miles by the time it was returned. Asked if there was a way to waive the mileage fee on a small van. The agent told me she couldn't, ended up taking an open air trailer since had already had movers lined up to move items. Agent kept saying well I did find you the trailer that you're looking for. Had no compassion or the willingness to ensure our issue was resolved.
Mac HThe person who helped me lied about certain additional charges, put info in wrong which caused me to be charged nearly $50 extra, did not take any accountability for their mistakes and did not apologize for inconveniences.
Chris VCLIFF"S IN SPRINGTOWN TEXAS HAS ALWAYS GONE BEYOND EXCELLENT & I"M NOT PAID FOR THIS STATEMENT EITHER, I ALWAYS RENT UHAUL FROM THERE! THANK YOU!
CHARLES Tnone
Keena WLazy bastard didn't even inspect the trailer for cleanliness or damage. Just told me to drive it out into the lot and drop it off. Then he charged me for an extra day because I was an hour late even though he had the same trailers sitting in the yard that could have been rented by anyone wanting to do business with such people.
Richard PSuper friendly and easy experience. Truly appreciate this location for convenience, inventory, and ease of rental.
Nikki BEasy to use and equipment is available.
james dI turned this unit on a Sunday three weeks ago and now you are changing me for the whole unit. I need my money back.
Al DThe uhaul truck needed to be jump started, every time it was used. Better maintenance of the vehicle so families don’t get stranded during already stressful moves.
Julie CThe gentleman was upset we were bothering him when we picked up the uhaul because he was busy repairing cars. Also was told that there was half a tank of gas but when we picked it up but when we dropped it off was told we were being charged over $9 because it was over a half a tank we were suppose to put back not just half a tank.
Chelsea TIgnored me for the longest time. I finally spoke up. Then, imo, they copped an attitude.
William MJust moved here. Dropped off two 26’ trucks. Super nice people. Amazing how they deal with their customers and Uhaul customers at all he same time. I just rented a smaller truck to bring stuff to storage. Again, excellent service from pick up to drop off. Really funny guys. Will do more business with them in the future.
Chris SFast and friendly
Gabrielle pThese guys are great people, maybe not the most personable but willing to get the job done. Thank you for the quick check in.
Neftali Pone of tires on trailer was bald with buldges. Definatley a liability.
Brent HCan’t think of a thing that could have been done any better.
Drusilla RI was disappointed with u haul as I made my choice online for 18.95, then it changed to 24.95 at checkout, then added the protection for 8.00 that I had removed while reserving. After taxes and unexpected fees, 20 turned into almost double that!
Amy NThey didn’t have the knowledge on setting up contract with the out of normal contracts. I was unable to get my tax exemption and also was was charged insurance. I have a separate company policy that covers any rentals. The guys were nice that I had contact with.
Phillip BI was charged double for a one day rental 54 a day got charged 120
Edward BI had to get hooked up to the trailer myself, hitch was down on ground so it was difficult to lift & get hooked up! I know a lot of people who couldn't have lifted the tongue up on a 2 axle trailer.
steven gU Haul's check in process is always painfully slow. I prefer Penske in this regard.
Robert DYou were awesome!
Sherri TI did not have an issue with the rental location itself, but I did have huge issues with U-Haul in general and the website reservation systems. I went online and reserved a cargo van weeks ahead of my need date in my hometown of Weatherford, TX. Just before my reservation date, I weas alerted that the van I reserved would not be available. So my reservation was shifted to Cliff's in Springtown, TX ±20 miles further away. Upon arrival on my reservation day, the van had not yet been returned and may not be back for my reservation. So U-Haul Traffic said we could go to Azle, TX (another 15-20 miles) and pick up a 15' truck instead of van. More than what I needed and more expensive, but ok, I needed something. I get to Azle and try to do a mobile pick up, but cannot even get enough reception in this rural area to complete the pick up. And then Cliff's let us know that the cargo van was back now. So we drove back to Springtown for the van. Sad thing is, NO ONE with U-Haul acted as if these issues were of any consequence at all and could care less that they had just ran a customer through the wringer for van rental. If you make a reservation online, the equipment should be there! And you certainly should not make a customer drive 60-80 miles out of their way to eventually get the equipment without an apology at the minimum or most likely a rental discount for compensation. With this kind of customer service, no more U-Haul rentals for me. My business will always go elsewhere even if I have to pay more.
CHARLES MGood service at Cliffs. Glenn is always helpful and friendly.
Brett LThe guy working the counter was super busy but was extremely kind and helpful
Paige COn-Line tool for returning after hours was very difficult to use. It took several attempts and I was still not sure logging the return was successful
Weldon WThe gentle man who did the rental was very courteous and professional. We were in and out in a few minutes and very satisfied with the rental
JEN-MARY YInvoice is a little difficult to understand. Maybe a more simpler type of invoice. And also itemized charges would be great.
dan gMake it easier to find. There was no signage. We had to call to find the place
Rebecca HQuick in and quick out.
jerry cI made a reservation for 9:00 am. I expect to pick it up at that time. Waited for 15 minutes for someone to hook it up no one was available to do so. So ended up doing it myself. He said I had to stop by the office where he could take a picture of the hook up. Had to wait another 20 minutes for him to take a picture. I had a appointment to pick something up at 10:00 am. Caused me to b a hour late. When I return the trailer same thing. He didn’t have time to unhook it. I had to do it myself. Went back in the office I told him I got it unloaded, he said he would check it in later he didn’t have time to do it then. I left. Sorry customer service!!!
william BYou can’t improve anything. Cliff was friendly and took care of everything. Thanks
Barry WThanks. Easy process. I was contacted twice before rental to confirm. I appreciate that aspect.
Thomas CService representative was very polite and helpful, return process was done promptly
VIVIAN EThe front end on this vehicle is horrible. I don't know if it is the alignment or a wheel, but it is barely driveable at highway speeds. The cab was clean, We had to sweep out the cargo area but not bad.
richard sPut the location on the map, address is not correct, took me to a cemetery.
Thomas WCliffs Automotive added safe tow when I did not ask for it nor was informed it was added to my contract. I had to contact uhaul customer service who then got in touch with the regional manager. The regional manager did get me the refund I was owed for the safe tow. When asking anyone at cliffs Automotive about what happened I just got a bunch of "I don't know" answers.
Justin G