Customer Reviews for Clifton & Company
(U-Haul Neighborhood Dealer)

341 reviews

3328 NW State Hwy 7   Clinton, MO 64735

(660) 885-5661

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(660) 885-5661

3328 NW State Hwy 7
Clinton, MO 64735

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
1.0

This is a joke. Im not sure how you stay in business

Jessica N. 
Rating:
4.0

I think the app could be more user friendly and not take so long. To many steps...it took us 45 minutes with a tech on the phone walking us through it.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
3.0

Not sure where the actual breakdown occurred, but I was charged to bring a tank to full when I was given a truck with just under half a tank to begin with and told to return it the same way (which I did.) I have filed a complaint twice and still have no response or resolution.

Aaron B. 
Rating:
5.0

Drop off instructions were confusing as no address was given. Luckily my daughter-in-law had rented and dropped off a U-Haul in the past and knew where to take it. Once we put the keys in the dropbox, we realized we hadn't taken a photo of the gas gauge or mileage.but it was too late. I left a voicemail message and received an emailed receipt. No complaints, the drop-off went smoothly anyway.

Karen W. 
Rating:
1.0

Truck not clean, windshield extremely dirty couldn't hardly see out of it was told to go to gas station and clean it yourself, floor not swept, ropes hanging from boards . Truck was rough riding. Need my receipt. please email me a receipt.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Nothing great service !!!!

RICK E. 
Rating:
5.0

Customer did not leave a comment.

Susan V. 
Rating:
5.0

Customer did not leave a comment.

Roxann M. 
Rating:
3.0

My phones location was not able to pick up this location when returning the vehicle

ABIGAIL B. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Sheila W. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

There was a bad tire that needed replaced and thankfully I had extra time before my move to have the tire replaced at my residence before leaving. Given the tires condition I would have very possibly experienced trouble on the road. The replacement experience was great.

Phillip W. 
Rating:
5.0

I felt like I got excellent service and everyone was friendly. Nice to do business with this location.

RICHARD S. 
Rating:
5.0

Just keep doing what you are doing its working and that's what counts. Thanks.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
4.0

For some reason this location would not show up online as a drop off location. This may have caused us to go 40-50 miles out of our way to drop off the trailer. As it turned out, we drove right passed this location and stopped and checked with them before we drove to Appleton City or Warrensburg.

Donald D. 
Rating:
4.0

Customer did not leave a comment.

DEWAYNE B. 
Rating:
5.0

Quick and easy drop off.

Timothy N. 
Rating:
4.0

Customer did not leave a comment.

Penny L. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
4.0

It was closed, so I finished on the app to drop truck off.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Troy E. 
Rating:
5.0

The complete process was excellent

ron A. 
Rating:
5.0

Thank you Clifton and Company for making this bad experience better .I would recommend this company for the carpet. I will never recommend Uhaul to anyone.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

None.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

Tonya P. 
Rating:
5.0

Best U-Haul experience yet for us. Answered questions and had help with the trailer. Will use them again!

Julie V. 
Rating:
5.0

Rick Thanx For Your Help...

George B. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

Customer did not leave a comment.

Nicki A. 
Rating:
5.0

U-Haul needs to update their computer system. System was running slow. This is not the first location I've seen this happen.

dickie M. 
Rating:
4.0

Customer did not leave a comment.

MARTIN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

I felt they went above and beyond to find the equipment I needed in the time frame I needed.

jannna D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

The truck I was to get was not available so I ended up with a smaller truck. That truck had transmission problems.

Nora S. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS R. 
Rating:
1.0

This company has a whole is a complete joke. No one told me the charges would quadruple if I changed the drop off location. I am not paying the additional charges. Thank you for, yet again, being the worst moving company in existence. I will be using a different moving company from now on.

JOSHUA B. 
Rating:
5.0

the location we used to pick up our U-Haul was an excellent location. the problem I had was that when I called U-Haul customer service to rent a U-Haul the location they sent me to didn't even have the type of trailer I rented so I got stuck using a different trailer. One that was virtually impossible to load. due to the size of the wood I was picking up. Auto U-Haul experience was a good one. but it'd be nice if your customer service Representatives actually knew what type of equipment was at the location it cost me a lot more money to use that trailer then it would have if I got the six by 12 utility trailer I actually ordered.

pamela S. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

sandra C. 
Rating:
5.0

Customer did not leave a comment.

Bonnie G. 
Rating:
5.0

Customer did not leave a comment.

Geraldine H. 
Rating:
5.0

Had to change my reservation day and they took care of it without a hitch. Nice people. Tyler was a great help.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

STAN C. 
Rating:
4.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

my original pickup location did not have a vehicle there. the next closest location was about an hour away. it was not clearly stated the vehicle would be there or at another location kinda near to there. i was upset that my move was being disrupted because of this

JON B. 
Rating:
3.0

Reserved two dollys and they were not on the truck. Had to move without them.

Angela P. 
Rating:
5.0

Truck was there and ready to go. People were friendly and courteous.

JANETTA S. 
Rating:
5.0

Clifton Uhaul is top notch. Ashley is amazing;she is professional and very knowledgeable! These folks is why Uhaul is successful here!

PEGGY B. 
Rating:
5.0

Great service - Ricky checked us in. Great young guy who represents U Haul and his community well!

MICHAEL J. 
Rating:
4.0

When I drove to the drop off place Clifton Carpets told me to use, Interstate Body on 224 in Commerce, Tx., they no longer offer uhaul business. I had told Tyler at Clifton Carpets that there was a uhaul place just blocks away from my home, but he said only the 224 business showed on the computer. I ended up going back to Huffman's, just blocks from my house, to return the uhaul. They have been uhaul dealers for years. Please make sure their business on Bonham Street shows up on your computer system, and not Interstate Body. It could save future clients time and aggravation.

DONNA T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Q. 
Rating:
5.0

Customer did not leave a comment.

SUSAN E. 
Rating:
3.0

truck was not there at the time designated, I had to drive 30 miles to another town to get a truck once one was located. my move was delayed over 2 hours which was a major problem because we planned this as a one day move and had help lined up on both ends accordingly. In the confusion and rush to get a truck, no one bothered to point out that I would be charged $20 for returning the truck a day and a half early, but after 7pm. I would have easily returned the truck before 7pm if I had not been delayed by Uhaul for 2 hours or if someone had pointed out that I would either have to figure out the return on my phone(my phone is my phone not an extension of your business-I only use it as a phone) or pay $20. I am also out another $7 to $10 in extra gas getting the truck and returning to the intended starting point (gas for personal vehicle and truck). A terrible transaction in general.

DANIEL I. 
Rating:
5.0

You already do a great job! The truck was in good shape and it was clean. The dolly was in the back. My niece and nephew picked up the truck and had no problems. Was able to make the reservation over the phone with these people and they were super nice!

AMANDA I. 
Rating:
5.0

All went well

Michael F. 
Rating:
5.0

Fantastic experience with U-Haul once again. This time I used the 20ft truck and was pleased with the performance of the truck. It was also well maintained and clean. I would advise anyone to let U-Haul take care of your moving needs.

Linn C. 
Rating:
5.0

Back of truck when we got it had straw pieces in it when we opened it up. Had to sweep it out. Thought trucks was to be swept out before returning them

MARVIN M. 
Rating:
5.0

I brought rental back 23 miles over my mileage package amount but with an extra quarter tank of gas. I had to pay for extra mileage and got no credit for extra gas. I thought it would have offset each other.

ROBBIE S. 
Rating:
3.0

Small selection of equipment.

SCOTT H. 
Rating:
5.0

3rd time renting 6x12 in 2 months. Every time staff was excellent.

Linn C. 
Rating:
5.0

Nothing! My experience and treatment was fantastic!

James M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

They were very helpful and friendly.

james G. 
Rating:
3.0

Noticed really Flat tire on trailer upon loading vehicle being towed

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

bob D. 
Rating:
1.0

This place put up a sign saying they were closed from December 24 to January 4!

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Extremely helpful. Excellent customer service. They helped me even though they were officially closed for the day and only at the store for an employee meeting. They took care of me and my family which allowed us to get back on the road. Thanks to the owner and staff at Clifton's & Company.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

Devin K. 
Rating:
5.0

Customer did not leave a comment.

linda G. 
Rating:
5.0

Great customer service and very friendly!

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Loretta D. 
Rating:
5.0

Friendly people to work with. I'd go back again.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Always difficult during this time, but they went above and beyond to make my reservation happen. Ricky came in to make sure I got the right one and hooked it up. Ashley was there to help unhook with the nifty gadget that works amazing.

Roger H. 
Rating:
5.0

Excellent service. Very helpful and made a stressful situation less stressful. ( Our storage unit wasn't ready). They did it right. We'll definitely be back.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

Deanna R. 
Rating:
5.0

The young lady processed my info and payment very quickly and correctly. No Complaints!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD H. 
Rating:
5.0

Nothing, Penny's quality as an employee was exceptional and she was also very helpful with making our return easy. Wishing U-Haul the best of success thanks to Penny.

Matthew L. 
Rating:
5.0

Van was running very rough, with only 9600 miles on it, i would imagine it was something simple. Noted all this before and after the use of vehicle to company renting uhauls they said they would take care of it, other than that service was as expected, great.

caleb S. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

The people were great and helpful. Everything was explained properly so there were no surprise charges. And the after hours drop-off was super easy. Overall a great experience.

Megan M. 
Rating:
4.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

STAN C. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
No reviews have been submitted for this location.

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