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Lisa Bryden
Customer Reviews for Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
Jacqueline SmilesEverything was great!
Shonteria MarshallThe rental process was fast, smooth and easy as can be. The staff was very polite and respectful. I will make that location my first choice whenever a U-haul equipment rentals are needed. Thanks
Al HardyThe company should honor the customers that take time and do reservations with time in advance. I did mine a month ago and hours before my day the reservation location was changed to one 25 minutes away. I was OK with this in some matter but when I got there the person didn't had my reservation in his computer and either a truck to give me. The available truck was founded another 30 minutes away which was actually an hour away from my original reservation spot. A waste of time and a very frustrating thing for me that had already a moving day scheduled for different tasks.
ORLANDO CAMACHO MERIDAwas really nice people and fast
jorge collazoNo problems with rental. However, when I returned the truck, I refueled the truck to EXACTLY where I picked it up. My final receipt stated I returned the truck with 1/4 a tank less, and I was charged $50+ in fuel charges. Next time, I will be sure to walk out with the rep to verify fuel level. Very disappointing.
steve thomasMake sure the previous customer left enough gas in the truck. After picking up the truck and driving for 5mins the truck ran out of gas. We were on the way to the gas station but we're unable to make it there. We broke down in the middle of the street which caused a block in traffic. The police were called and we had to purchase a gas can plus gas! Today was such an inconvenience all because the previous renters did not leave enough gas in the truck. Never again.
KERRIA FLORENTIN CLANTONCustomer service was great. Th
Al HardyDrop off was simple & sweet
KEITH L JOHNSON IIThe employee seemed to intentionally trick me to fill up gas on an empty-tank truck by marking the gas at 1/4 while giving me the key and the paperworks. I drove it off the site right at 4:30pm, which is the same time they're closed. 5 minutes later I got to the gas station and noticed hmthe discrepancy but I couldn't do anything; my mistake for not walking to the truck with her and verify that information, but she was definitely not honest. I filled it up and did my trip and dropped it off the same night at 1/4 gas mark, to realize they tricked me the second time the next morning by re-marking the required gas at the marking higher than 1/4 and claimed that I did not put enough gas to the original level. I was overcharged the "made-up" amount for 4 gallons of gasoline for $16.20 and the associated fuel service fee for $30.00. I got business out of town early in the morning and I do not want to make a scene, plus I have my own mistake of not verifying initially; therefore, I did not complain and still pay the amount shown with all the made-up overcharges. However, the truth will still be told to warn other people and to improve your service, so there is this honest review.
Hao NguyenHassle, free! Thank you!
chris martinezThe customer service was great! The only thing that I’m not pleased about is that I was told the gas was at 1/2 tank. When we got in the truck it was not on 1/2 a tank. It was more like 1/4 tank. We didn’t go far…just cleared a storage unit in town and delivered contents (also in town). We refueled the vehicle with $10 worth of gas, which placed the fuel over how we received the vehicle. However, I was charged an enormous amount for fuel upon returning the vehicle. I take full responsibility because we should have shown them where the gas needle was prior to leaving the facility that morning. Other than that, everything else was fine.
Terri FlemingAsk for a dolly to move my belongings onto the Uhaul. They didn’t have any Dolly’s at all
LEONDRA MOOREAlways a pleasure to get trucks here. Quick and painless.
ROGER OLSENItems appeared to have been in water at one time.
DEMETRIA ELLISON | Overall ExperienceCustomer service was more concerned about their personal texting on there phone then helping. I found the rental truck myself and figured out the operation myself. Customer service was the worst.
Michael BoyleThe folks in you Hinesville, Ga Office are always friendly and have taken care of me .
Andrew TaylorI rented locally for a move and was charged for every mile . Pure bull !!! I will never use uhaul again. Not given a buffer zone of miles to use . Just straight out gready company
kennneth devallGreat custome service
Candance DiceBetter Wi-Fi at location to be able to complete after hour key pick up from lock box. Trained customer serve agents to better assist you pick up time was at 5:30 I was there until at least 7:20 because the location on my phone would not grant permission . I was transferred five times to different people I had to keep starting over with to try and get my location to accept . The last person I done to Tammy took her two minutes to help me after I stood outside for hours in the cold and dark trying to get the key out of the lock box. I let her know I really appreciate her as I was very upset after a long day of work and thinking which should have been an easy process lasted two hours. Also the next day to my destination my drop off for the truck location was changed to Savannah GA something I did not authorize but customer service helped with that part .
Yolanda SheffieldHave someone helping people where to go in the office
Sean DruckenmillerQuick in and out service. Professional associates there. Very friendly. I needed a trailer for literally an hour and a half and they made it happen same day.
travis winchesterEveryone was great!
Tina SewellI was charged twice now waiting for my refund
Diquize JohnsonAlways pleasant and professional
ROGER OLSENEven tho it was a rough day at the office, the lady was still nice and helpful. And even tho we made the reservation at another store, she was able to get what I needed in time I needed it. Thanks
ASTWAN HILLSOnly issue was at return the app would not recognize the location
Renata AnthonyCan't think of anything
KENNETH BETTONExcellent service!
Wes TownsendThe ppl there was very nice, but the truck I had was gross, it was full of dog hair, and I had to sweep out the back, it was dirty and had broken glass.
roslyn satterfieldLocations seem to never have trucks. I needed an appliance dolly, believe I was charged for one. Got to the location and it was closed. Had to do all these extra things just to get it. Never did a check out by phone, had to list two references, it was a lot. Couldn’t find the correct box to get the U-Haul…. It’s easier to just go when a place is open. And when did rentals change from 24hours??
Evian KinchensThe employees at this location are the best but the truck was not. I called road side service twice because the truck wouldn't start and I wasn't able to load or move my items. This caused me to waste money and a whole day because of this issue.
Darnell Spencerno comment
Yolanda LampkinCentrally located. Easy to drop off.
JENNIFER BURKHARtTruck smelled like cigarettes, it had ashes on the dash and the key would get stuck in the ignition. It ran like crap like it was wanting to die when stopped.
Raymond AquinoGreat customer service.
Kenneth BrownExcellent experience and customer service. Thank you!
Jodi HeimermannI never have a problem with Uhaul services. Everyone there are always pleasant and polite and I have used Uhaul many times! Thanks
Jan LavertyI use this company every time Very satisfied. Love them
Wanda McCartneyFastest and the most professional store I have ever been in to this date!
Debbie GrantI reserved a 26 foot-long truck about 5 or 6 days in advance. Arrived the day of pickup to be told that the two 26 foot trucks were given to people who had one way uhauls. If I already reserved it then they should have been told sorry, we are booked out, so they could go to a different company. If they reserved it first then that should not have been an option when I reserved mine. And as a backup, someone could have contacted me same day or next day to let me know that one was not going to be available. I could have reserved with a different nearby location if that was the case. I reserved a bigger truck and I did not get the 26 foot truck. I was given a 20 foot truck at no discount. I also pre paid for a utility dolly and an appliance dolly. Then I'm told on the day of pickup that there were no appliance dollys available. So I had to go to a different location anyway to get the appliance dolly.
Kevin RhodesGreat service Trucks clean like new condition mechanically as well as inside interior will recommend this location to my neighbors. If there is issue Cassidy will take care of immediately Thanks U-haul for a great move
Kathleen BurnhamHorriable experience charged for stuff i didnt get and then was cedited for half of what i didnt get i will never use this service again
Joshua StringfieldThe sales representative is very kind and courteous, I appreciate you all service.
Harry SingletonFix your vehicles so they don’t smell like something is burning and when you’re driving the truck doesn’t sound like it’s falling apart. When I went to the first place to rent a truck the had on your web site that the place had a utility dolly but when I got there they didn’t have one so they wanted me to buy one at 160.00 so they didn’t care and this will be my last rental from U Haul because I spoke with the area manager and he was more worried about eating and not being on the clock then anything else I even tried to text him a few times and he ignored me so I’ll go to Penske next time because I know whoever reads this is just going to laugh and move on to the next person that’s u haul for ya
Tom EdwardsLoved their service and their facilities. Only reason why I didnt give 5 stars, is because of the carts wheels need to be upgrade. Some flat spots seem to be on the tires
James Davis | Overall ExperienceWas sad to leave the staff was always friendly and ready to assist
Joseph Blackwell | Overall ExperienceCassidy was extremely helpful and kind! Climate Controlled Storage is all around the best storage company I've come across. Genuine and honest company, I will definitely recommend this place whenever I can!
Kristyn Sanford | Overall ExperienceThis was and is the cleanest storage facility I’ve stored my belongings in. Never had an issue with entrance or finding dumpsters. Well lite and bright lighting throughput the facility so you can actually see where your going. This facility makes sure it’s customers have easy access to their unit and has large dollie’s available for easy transport of your belongings. Staff here are always polite and available.
Tracy Aikens | Overall ExperienceGreat customer service and facility. I will definitely recommend and use again in the future if needed!
Kerria Clanton | Overall ExperienceDefinitely recommend! Excellent facility! Safe and secure. Staff is responsive, professional and friendly. Will use Climate Controlled Storage if the need arises in the future.
DEBRA DEVRIES | Overall ExperienceI truly appreciate the service you and your staff gave me. Your staff was very nice and helpful to me during the time I rented from you. Thank you.
Shirley White | Overall ExperienceOnly issue we had was they charged us after we moved out but I called and they resolved the issue.
Haliegh Spurgeon | Overall ExperienceVery pleasant staff and clean facility.
Asti Tucker | Overall ExperienceThank you so much for the many many many years that I stored my belongings with your company. I never had an issue over the years. The workers were always friendly and helpful.
LINDA FLORA | Overall ExperienceHighly recommend, stored my car here and had no issues. Staff is very friendly and helpful.
Chase Topil | Overall ExperienceThe Staff and services are amazing.
Duaine Esebei | Overall ExperienceMore than half the time the outside doors wouldn't secure and anyone could go in the storage unit.
MANDI HILL | Overall ExperienceGreat facility to store your vehicle while deploying or on rotation.
DONALD BURT | Overall ExperienceStaff was great. Unit was easy to access at any time. Unable to pay bill online though. Have to call the office or go in.
DUSTIN GREEN | Overall ExperienceEasy to reserve a storage, will use them again.
Privacy Request | First ImpressionsVery nice customer service, the storage is very clean, and easy to access.
Privacy Request | First ImpressionsThe office manager made the process super easy. Best prices in town and the best quality of storage cant beat them.
Privacy Request | First Impressions