Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the most frustrating U-Haul experience I have ever had. The online rental experience continues to get more frustrating and difficult. I have been using U-Haul for years now and have done around six moves. It was to the point I had to go in the store to get the truck because online(even chatting with an agent) was not working.
Trevian A
Rating:
5.0
Customer did not leave a comment.
Sharlotte H
Rating:
1.0
My experience with U-Haul customer service, particularly with manager Luisa over the phone, was exceptionally poor. Despite reaching out for assistance with my reservation from Hinesville, GA to Ocala, FL, Luisa's handling of the situation left much to be desired.Communication with Luisa was challenging and unhelpful. She appeared uninformed about my reservation details and was unable to provide clear guidance or assistance. Her responses were lacking in professionalism and failed to address my concerns effectively.When I encountered issues during the rental, including damage to my vehicle, Luisa offered no meaningful assistance or resolution. Her dismissive attitude and lack of accountability further exacerbated an already frustrating situation.Overall, my experience with U-Haul's customer service under Luisa's management was deeply unsatisfactory. I would caution against relying on this service for any rental needs due to the poor communication, unhelpful attitude, and lack of support demonstrated by Luisa and her team.
Jhonny A
Rating:
5.0
Friendly service
The only thing I wish that Uhaul would do is offer the rental of dolly’s for moving. I’ve never rented a Uhaul and assumed the dolly’s came with the trucks. When I made the reservation nobody said anything about no having dolly’s . When I went to pick the truck up and I asked if there was a dolly they told me dolly’s don’t come with the trucks and I asked to rent one they told me they didn’t have any. Had I known that at the time I reserved the truck I would have reserved one then.
Melissa D
Rating:
5.0
Excellent service.
JEFFERY B
Rating:
5.0
Great equipment, quick service. Thank you.
ROGER O
Rating:
3.0
When you enter you have to search for someone to help. There is no counter, just offices and no one greets you and ask you to wait while they are helping others.
pablo a
Rating:
4.0
Customer did not leave a comment.
Jeff D
Rating:
5.0
Customer did not leave a comment.
Sierra M
Rating:
2.0
Customer did not leave a comment.
Candice J
Rating:
5.0
Excellent Service..very friendly staff.
JESSE R
Rating:
5.0
Owner of place it was picked up in Hinesville had the exact same name as my son...😊
Betty b
Rating:
5.0
No Comment
Bryce D
Rating:
4.0
Customer did not leave a comment.
Rodney A
Rating:
5.0
Customer did not leave a comment.
Lisa B
Rating:
5.0
Customer did not leave a comment.
Hugo D
Rating:
5.0
Excellent service
Jacqueline S
Rating:
5.0
Everything was great!
Shonteria M
Rating:
5.0
The rental process was fast, smooth and easy as can be. The staff was very polite and respectful. I will make that location my first choice whenever a U-haul equipment rentals are needed. Thanks
Al H
Rating:
5.0
Customer did not leave a comment.
Savannah G
Rating:
3.0
The company should honor the customers that take time and do reservations with time in advance. I did mine a month ago and hours before my day the reservation location was changed to one 25 minutes away. I was OK with this in some matter but when I got there the person didn't had my reservation in his computer and either a truck to give me. The available truck was founded another 30 minutes away which was actually an hour away from my original reservation spot. A waste of time and a very frustrating thing for me that had already a moving day scheduled for different tasks.
ORLANDO C
Rating:
4.0
Customer did not leave a comment.
Maurice A
Rating:
4.0
Customer did not leave a comment.
BRANDON B
Rating:
5.0
was really nice people and fast
jorge c
Rating:
5.0
Customer did not leave a comment.
Jeff D
Rating:
4.0
Customer did not leave a comment.
judy w
Rating:
1.0
No problems with rental. However, when I returned the truck, I refueled the truck to EXACTLY where I picked it up. My final receipt stated I returned the truck with 1/4 a tank less, and I was charged $50+ in fuel charges. Next time, I will be sure to walk out with the rep to verify fuel level. Very disappointing.
steve t
Rating:
5.0
Customer did not leave a comment.
Jared C
Rating:
5.0
Customer did not leave a comment.
Jason A
Rating:
3.0
Make sure the previous customer left enough gas in the truck. After picking up the truck and driving for 5mins the truck ran out of gas. We were on the way to the gas station but we're unable to make it there. We broke down in the middle of the street which caused a block in traffic. The police were called and we had to purchase a gas can plus gas! Today was such an inconvenience all because the previous renters did not leave enough gas in the truck. Never again.
KERRIA F
Rating:
4.0
Customer did not leave a comment.
Brandon E
Rating:
4.0
Customer service was great. Th
Al H
Rating:
5.0
Drop off was simple & sweet
KEITH L
Rating:
5.0
Customer did not leave a comment.
juan g
Rating:
5.0
Customer did not leave a comment.
Johnathon W
Rating:
4.0
Customer did not leave a comment.
marcelo e
Rating:
1.0
The employee seemed to intentionally trick me to fill up gas on an empty-tank truck by marking the gas at 1/4 while giving me the key and the paperworks. I drove it off the site right at 4:30pm, which is the same time they're closed. 5 minutes later I got to the gas station and noticed hmthe discrepancy but I couldn't do anything; my mistake for not walking to the truck with her and verify that information, but she was definitely not honest. I filled it up and did my trip and dropped it off the same night at 1/4 gas mark, to realize they tricked me the second time the next morning by re-marking the required gas at the marking higher than 1/4 and claimed that I did not put enough gas to the original level. I was overcharged the "made-up" amount for 4 gallons of gasoline for $16.20 and the associated fuel service fee for $30.00. I got business out of town early in the morning and I do not want to make a scene, plus I have my own mistake of not verifying initially; therefore, I did not complain and still pay the amount shown with all the made-up overcharges. However, the truth will still be told to warn other people and to improve your service, so there is this honest review.
Hao N
Rating:
5.0
Hassle, free! Thank you!
chris m
Rating:
4.0
Customer did not leave a comment.
JACQUELINE W
Rating:
3.0
The customer service was great! The only thing that I’m not pleased about is that I was told the gas was at 1/2 tank. When we got in the truck it was not on 1/2 a tank. It was more like 1/4 tank. We didn’t go far…just cleared a storage unit in town and delivered contents (also in town). We refueled the vehicle with $10 worth of gas, which placed the fuel over how we received the vehicle. However, I was charged an enormous amount for fuel upon returning the vehicle. I take full responsibility because we should have shown them where the gas needle was prior to leaving the facility that morning. Other than that, everything else was fine.
Terri F
Rating:
2.0
Ask for a dolly to move my belongings onto the Uhaul. They didn’t have any Dolly’s at all
LEONDRA M
Rating:
5.0
Always a pleasure to get trucks here. Quick and painless.
ROGER O
Rating:
5.0
Customer did not leave a comment.
Jacqueline W
Rating:
4.0
Items appeared to have been in water at one time.
DEMETRIA E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE C
Rating:
1.0
Customer service was more concerned about their personal texting on there phone then helping. I found the rental truck myself and figured out the operation myself. Customer service was the worst.
Michael B
Rating:
5.0
The folks in you Hinesville, Ga Office are always friendly and have taken care of me .
Andrew T
Rating:
5.0
Customer did not leave a comment.
Katrina F
Rating:
4.0
I rented locally for a move and was charged for every mile . Pure bull !!! I will never use uhaul again. Not given a buffer zone of miles to use . Just straight out gready company
kennneth d
Rating:
5.0
Great custome service
Candance D
Rating:
5.0
Customer did not leave a comment.
SHEILA R
Rating:
5.0
Customer did not leave a comment.
JACOB B
Rating:
5.0
Customer did not leave a comment.
Werner V
Rating:
3.0
Better Wi-Fi at location to be able to complete after hour key pick up from lock box. Trained customer serve agents to better assist you pick up time was at 5:30 I was there until at least 7:20 because the location on my phone would not grant permission . I was transferred five times to different people I had to keep starting over with to try and get my location to accept . The last person I done to Tammy took her two minutes to help me after I stood outside for hours in the cold and dark trying to get the key out of the lock box. I let her know I really appreciate her as I was very upset after a long day of work and thinking which should have been an easy process lasted two hours. Also the next day to my destination my drop off for the truck location was changed to Savannah GA something I did not authorize but customer service helped with that part .
Yolanda S
Rating:
5.0
Have someone helping people where to go in the office
Sean D
Rating:
5.0
Customer did not leave a comment.
Nicholas J
Rating:
5.0
Quick in and out service. Professional associates there. Very friendly. I needed a trailer for literally an hour and a half and they made it happen same day.
travis w
Rating:
5.0
Everyone was great!
Tina S
Rating:
5.0
Customer did not leave a comment.
Anthony S
Rating:
1.0
I was charged twice now waiting for my refund
Diquize J
Rating:
5.0
Always pleasant and professional
ROGER O
Rating:
5.0
Customer did not leave a comment.
phillip h
Rating:
5.0
Customer did not leave a comment.
Eddie L
Rating:
5.0
Even tho it was a rough day at the office, the lady was still nice and helpful.
And even tho we made the reservation at another store, she was able to get what I needed in time I needed it. Thanks
ASTWAN H
Rating:
5.0
Only issue was at return the app would not recognize the location
Renata A
Rating:
5.0
Customer did not leave a comment.
Melissa E
Rating:
5.0
Can't think of anything
KENNETH B
Rating:
5.0
Customer did not leave a comment.
Tom K
Rating:
5.0
Excellent service!
Wes T
Rating:
5.0
Customer did not leave a comment.
Jonathan P
Rating:
5.0
Customer did not leave a comment.
Louis R
Rating:
3.0
Customer did not leave a comment.
Joseph M
Rating:
3.0
The ppl there was very nice, but the truck I had was gross, it was full of dog hair, and I had to sweep out the back, it was dirty and had broken glass.
roslyn s
Rating:
3.0
Locations seem to never have trucks. I needed an appliance dolly, believe I was charged for one. Got to the location and it was closed. Had to do all these extra things just to get it. Never did a check out by phone, had to list two references, it was a lot. Couldn’t find the correct box to get the U-Haul…. It’s easier to just go when a place is open. And when did rentals change from 24hours??
Evian K
Rating:
5.0
The employees at this location are the best but the truck was not. I called road side service twice because the truck wouldn't start and I wasn't able to load or move my items. This caused me to waste money and a whole day because of this issue.
Darnell S
Rating:
5.0
Customer did not leave a comment.
Annie J
Rating:
3.0
Customer did not leave a comment.
MELISSA S
Rating:
5.0
Customer did not leave a comment.
Sean O
Rating:
1.0
Customer did not leave a comment.
Laniquequa P
Rating:
3.0
no comment
Yolanda L
Rating:
5.0
Centrally located. Easy to drop off.
JENNIFER B
Rating:
5.0
Customer did not leave a comment.
Jalysa J
Rating:
5.0
Customer did not leave a comment.
DOROTHY M
Rating:
5.0
Customer did not leave a comment.
Wendi R
Rating:
2.0
Truck smelled like cigarettes, it had ashes on the dash and the key would get stuck in the ignition. It ran like crap like it was wanting to die when stopped.
Raymond A
Rating:
5.0
Customer did not leave a comment.
Tyrris M
Rating:
5.0
Customer did not leave a comment.
Kendavious J
Rating:
5.0
Great customer service.
Kenneth B
Rating:
5.0
Customer did not leave a comment.
Stephen F
Rating:
5.0
Customer did not leave a comment.
Jonathan N
Rating:
5.0
Excellent experience and customer service. Thank you!
Jodi H
Rating:
5.0
I never have a problem with Uhaul services. Everyone there are always pleasant and polite and I have used Uhaul many times! Thanks
Jan L
Rating:
4.0
Customer did not leave a comment.
Whitney H
Rating:
5.0
Customer did not leave a comment.
Dean L
Rating:
5.0
Customer did not leave a comment.
Esteban C
Rating:
4.0
Customer did not leave a comment.
Ellistina R
Rating:
5.0
I use this company every time
Very satisfied. Love them
Wanda M
Rating:
5.0
Customer did not leave a comment.
Atsuko S
Rating:
5.0
Customer did not leave a comment.
Marilyn S
Rating:
5.0
Customer did not leave a comment.
GAVIN E
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
Rating:
4.0
Loved their service and their facilities. Only reason why I didnt give 5 stars, is because of the carts wheels need to be upgrade. Some flat spots seem to be on the tires
James D
|
Overall Experience
Rating:
5.0
Was sad to leave the staff was always friendly and ready to assist
Joseph B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Travis B
|
Overall Experience
Rating:
5.0
Cassidy was extremely helpful and kind! Climate Controlled Storage is all around the best storage company I've come across. Genuine and honest company, I will definitely recommend this place whenever I can!
Kristyn S
|
Overall Experience
Rating:
5.0
This was and is the cleanest storage facility I’ve stored my belongings in. Never had an issue with entrance or finding dumpsters. Well lite and bright lighting throughput the facility so you can actually see where your going. This facility makes sure it’s customers have easy access to their unit and has large dollie’s available for easy transport of your belongings. Staff here are always polite and available.
Tracy A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KARIN M
|
Overall Experience
Rating:
5.0
Great customer service and facility. I will definitely recommend and use again in the future if needed!
Kerria C
|
Overall Experience
Rating:
5.0
Definitely recommend! Excellent facility! Safe and secure. Staff is responsive, professional and friendly. Will use Climate Controlled Storage if the need arises in the future.
DEBRA D
|
Overall Experience
Rating:
5.0
I truly appreciate the service you and your staff gave me. Your staff was very nice and helpful to me during the time I rented from you.
Thank you.
Shirley W
|
Overall Experience
Rating:
5.0
Only issue we had was they charged us after we moved out but I called and they resolved the issue.
Haliegh S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel R
|
Overall Experience
Rating:
5.0
Very pleasant staff and clean facility.
Asti T
|
Overall Experience
Rating:
5.0
Thank you so much for the many many many years that I stored my belongings with your company. I never had an issue over the years. The workers were always friendly and helpful.
LINDA F
|
Overall Experience
Rating:
5.0
Highly recommend, stored my car here and had no issues. Staff is very friendly and helpful.
Chase T
|
Overall Experience
Rating:
5.0
The Staff and services are amazing.
Duaine E
|
Overall Experience
Rating:
3.0
More than half the time the outside doors wouldn't secure and anyone could go in the storage unit.
MANDI H
|
Overall Experience
Rating:
4.0
Great facility to store your vehicle while deploying or on rotation.
DONALD B
|
Overall Experience
Rating:
5.0
Staff was great. Unit was easy to access at any time. Unable to pay bill online though. Have to call the office or go in.
DUSTIN G
|
Overall Experience
Rating:
4.0
Easy to reserve a storage, will use them again.
Privacy R
|
First Impressions
Rating:
5.0
Very nice customer service, the storage is very clean, and easy to access.
Privacy R
|
First Impressions
Rating:
5.0
The office manager made the process super easy. Best prices in town and the best quality of storage cant beat them.
