Customer Reviews for Climatrol Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Climatrol Self Storage

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Robert K. on

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They were not open during advertised hours. We had to wait 30 minutes or more for them to return to the office

Andrew A. on

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Rep was unable to modify my contract, despite not having the 60 moving blankets and fuel reading was incorrect (contract said 3/4 tank but actually only had slightly above half a tank). Also, I tried to use U-Haul 24/7 self service, but when I went to pick up the truck I was told “that service isn’t available at this location.” Very disappointing.

Mathew S. on

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The location did not have the utility dolly I ordered, nor did it have the furniture blankets I had ordered. I had to call a few other locations and drive around town to find them. This is frustrating because I was in a hurry to move and had ordered the truck and equipment two weeks in advance, so the utility dolly and blankets were not a last minute request. I am a bit upset and will not choose U-Haul as my first choice form moving.

William Z. on

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I’m very upset with Uhaul overall, It has nothing to do with this location. I made a reservation 2 days in advance in a convenient location and I was notified twice of changes to locations that were 30 minutes away from where I am, which would add about 70 extra miles. I asked customer service if this would be discounted since I would have to be charge extra 70 miles and I was told “there is nothing I can do” because the scheduling people were not open. So I wonder why does Uhaul allow you to book and make reservations ONLINE if they don’t actually have the equipment in stores? Next time I may look into other companies first.

Michael E. on

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TONY V. on

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Kynesha D. on

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Angela D. on

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sandy B. on

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I was sent to location to pick up different from request A/C didn't work it was hot and I traveled over 300 miles I request a refund

Betsy O. on

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David L. on

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I was supposed to have a truck in Hampton. Last moment had to pick up in Williamsburg. Was told to drop off in Elizabethville and location was closed had to drop off in different location and am being charged for 14 miles over allocation. Am not happy at all and will never use uhaul again and am going to share my experience with others.

ben C. on

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We did not drop off the trucks so disregard the ratings above.

Mark L. on

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Have accurate information available for when you reserve a truck, is not the price you receive when picking up the vehicle.

William W. on

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Customer did not leave a comment.

janice R. on

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I am a 65 year old woman who was told to "just back it in a space, unhook it and just leave it". I expect some degree of assistance in handling this as a part of good business practice. The gentleman let me know that he was not happy about a trailer being returned to his facility.

KATIE G. on

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When we arrived there was no one there to drop off the trailer to. We waited for them to get back. When they arrived, they opened the gate for us to go in to the facility. I parked the truck. We gave them our paperwork and he told us to unhook the trailer. We went out to unhook the trailer. My dad had hooked up the trailer for me when I left, and I have unhooked a boat and horse trailer. I had expected it to have a crank and a stand. The ditections said you had to lift the trailer off the hitch. My sixty year old mother and I, 5’4” and small female, struggled with the hitch for a while. The U-Haul employee came outside but instead of helping watched us struggle. I guess he found it amusing. My mom finally went to ask for help, but I was too ticked to allow. I rage lifted the stupid thing off and then we left. I don’t think this location is a normal reflection of U-Haul. I have only ever been pleased with my business at Chenal 10 storage. I’ve also used Sherwood U-Storage and experienced the same wonderful customer service. It is not pleasant to successfully drive from AR to VA in snowy weather over three days, and then be laughed at because I struggled to lift a trailer. Climatrol Self Storage will never receive my business.

ERIC W. on

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Nothing really like customer service. Also I didn't click poor, below average or average it didn't on its on. Everything was excellent!

Robert R. on

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Robert R. on

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Owen W. on

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