They helped me attach the trailer and explained everything well.
Eric S
Customer Reviews for Clintonville Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I could not go inside to the desk. I tried to ring the doorbell and no one came. I had to call the motel to get the keys. Unclear instructions to obtain keys.
Shauna CNot clean and language barrier...
Vicky RI can tell you what I'm not happy with is when I return the truck with more fuel in it than when I got it the attendant at the clintonville motel decided he was going to add 2 gallons of gas and say that I was short and charged me $10.51 when I returned the truck with more fuel in it than when I got it and I sent a picture to customer service and I still have not received any response from anyone and today is now Wednesday.
Terence Cstaff at Clintonville Motel were exceptional.
Graham DOffice is dirty and smells damp and musty.
Annette AVery nice friendly people
Mike HOffice smells damp and mildewy.
Annette AI reserved my truck for 8am no one was there. I called the numbers they had no one answered. After 30 minutes a man who look like he just rolled out of bed opens the the door does not even acknowledge I am standing at the front door waiting. I knock ask if he can help with the U-Haul. He said oh ya. But the computer is down and so he didn’t know. Called his boss who he tells me was at a party last night so not sure if he will answer. Keep in mind the last time I got a U-Haul from this location was the weekend before but was unable to get anything done and yet paying for guys to come help and taking off work because the U-Haul broke down twice. Not once but twice. We spent all day waiting on someone to come fix the damn thing this location did nothing to help nor did they care. I will never go back here. The only reason I did was because they had a truck and it was the closest. I will drive two hours versus ever going back to this dump of a place. I can’t believe U-Haul would want there name associated with a place like this.
Lyndsey WBlinkers on trlr were not checked. Right blinker on UHaul trailer was nonfunctional
mark bI reserved a 26 ft truck. The truck was stuck. I hired some guys to help me move. They charged me $1200. Because I had hired them I still had to pay them. I ended up getting the 10ft truck but could only move half of my stuff. I don't have to be out of my place yet so that was good but now I have to pay again to move the other half. The people running that place should know that the trucks have to be parked where they can be moved. They were parked on the grass and the tire sunk in the mud and must have frozen. Totally ridiculouls. Moving is stressful enough without experiences like this.
Vicky BEasy Uncomplicated and Very Accommodating Owners, had a very short notice of needing a Uhaul truck and they had many available Thanks so much to the very friendly owners at this Clintonville Location
tom oThe back of Uhale was dirty but didn’t need to use it just for towing
Jeanne BEverything Seemed Well Maintained+Ready To Go!!! Very Satisfied!!!
Cheryl PGas is B's. I paid for extra gas just to be fined for it. Next time I won't bother if charge happens either way
Megan NWhen I called phone number at clintonville motel pick up location it sounded like they were still sleeping. I was told to just pick out trailer because Noone was there yet to help me. I got trailer hooked up and had to give all information over phone then someone stumbled out of motel to take pictures of license after I had already given my information. I was there at my scheduled pick up time but they were not ready at all. Inside of the trailer was not swept out.
Nathaniel PTrailer had damage to the fender and wiring broken to one of the lights. The worker hooked it to my truck and never checked if any lights worked.
Nicholas CDon't charge someone $8.00 for Safe Tow when it was declined on line when reserved. I was not asked and did not authorize this charge. This is twice now that I've dealt with this site. It has not been a good experience either time. The first time they didn't even hook it up. I had to do it all myself! Not what I expect out of uhaul!
Brian BGreat rates and friendly service! Thank you.
MARIA CReserved a 6x12 trailer, I called 2 hours before pick up time to see if it would be available early or on time. I was told it would be late. No phone call to me to let me know. Told to call customer service, they wanted me to drive an extra 30 miles for a trailer. Ended up with 20 foot truck with zero discount besides $50 which is guaranteed. Took before and after pictures of fuel tank and now they are charging me for fuel, can clearly see I returned with more. Second rental within a month and have additional needs in next month. Really Uhaul do you want business. Penske is looking better.
LEW LClose, convenient and friendly staff.
Randy GZERO help and didn't even check in my equipment which prompted me to have to make 2 phone calls to resolve.
JASON KTell people that actual due date that won’t charge them more money
Sierra MI did not get the furniture pads I had paid for.
Curt ANot happy about having to pay extra when I dropped it off. You really should consider that people need to drive the trucks home from the pick up locations. It’s not my fault that there were none in my home town.
Jennifer HBest service ever!!
SURYAKANT PThis area is a total pig sty scared to even go in there! Guy calls me after dropping off the truck and says. Well theres a crack in the windshield, tire and some missing molding? Well we only put 60 miles on it windshield was cracked when we got in. I don’t know what molding he’s talking about. My mom was be hind us all the way she never noticed a flat tire and the driver sure didn’t notice? Long story short trying to get me to pay for all! I drive by to day bak sitting out there windshield still cracked after he said he have to get it fixed.
Kim VParking the trailer at the Clintonville location was very difficult with no assistance for backing
Bruce LAlways willing to work with us and kept us informed.... Also nice and respectful employee. Thank-You !
WILLIAM VGuy was not there when he said he would be so I called called phone number on door he said he would be there in 10 mins took 1/2 hour he didn't greet us and really had no knowledge about renting out uhauls and there was only a half tank of gas so it's kinda crappy we had to stop right away to get fuel cause there was not a full tank so NO I don't recommend this uhsul to anyone but unfortunately it was the ONLY one in Clintonville
Angela LExceptional staff
Todd SThe office was open. I took the keys into the office and gave them to the attendant at 4:15 on Friday the first. The attendant thanked me and walked away. I asked if he was going to check the truck in and he said "we will" and disappeared. I see it was to checked until the next day at 10:30. I expected the truck to be checked in in front of me and given a paper receipt.
Ralph KSpent 30 minutes waiting for the truck while the operator was on the phone learning how to do the paperwork, since this was their second time renting out a truck. Operators should be trained before a location is listed as a pick up/drop off location
Anthony SThey were not there and after many calls, I called U-Haul direct. The representative was able to “wake him up” to come. He was still zipping up his shirt as he greeted me and looked like hell... When he got there he tried to tell me the trailer was not there. I told him I saw it in the back. He then told me it was the wrong size. I said that is funny as it says the size on front and is correct. He then called someone to tell them he didn’t know how to fill out the paper work. They said they didn’t either so call U-Haul. When U-Haul finally got me set up, the representative said she changed the drop off to Shawano. She asked the local guy if he was going to hook up the trailer, he said yes. But, he waited inside until I had it connected, came out to take a couple of pictures, and turned around and left without a single word. Drop off was another story as the U-Haul lady did not change the drop off as she had stated...
Tim Whad to sweep out trailer, had to call customer service to get someone to help me at pickup location, had to get rental agreement from customer service, sorry but very poor customer service at this location
KEITH Sget the equipment to the location agreed upon.. not an hour and a half away... deliver it... not expect customer to do your logistical work at their expense!
James hThey need to indwrstand english and be more helpful.
April AListen to them whether they need a dolly and what kind of dolly, or look at the request better before they get there.
Dana WTrailer was snowed in. Customer had to drag it out of a snow bank by the chains to hook it up. Suggest more proactive snow removal around confirmed rentals (I paid in advance so no doubt I would pick it up).
chris mPick up of vehicle was fast and staff was very courteous.
Edgar ATruck needs work.
chad wReservation 30 days in advance and haul cancelled the day of pick up without a call!!! Then lied and said I had cancelled!!! Never rent uhaul!!!
Todd VNo communication regarding drop off instructions from owner upon arrival. He was too busy running his motel. I had to ask several times what I should do next. I was finally helped by a less than friendly person.
Bob MExcellent all the way around !!!!! Thank-You !!!!!!!
Bill VI had to drive 45 additional miles to Clintonville to pick-up the trailer. I was disappointed that a trailer was not available closer to my preferred pick-up location (Appleton area).
Randy T