Customer Reviews for Clock Tower Self Storage Lake Stevens
(U-Haul Neighborhood Dealer)

228 reviews

9100 Hwy 92   Lake Stevens, WA 98258

(425) 320-4700

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(425) 320-4700

9100 Hwy 92
Lake Stevens, WA 98258

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

My brother returned the truck for me.

DENISE JEAN M. 
Rating:
5.0

no problems

DANIEL B. 
Rating:
4.0

All good, clean location and trucks. Easy drop off location.

Rakesh P. 
Rating:
5.0

Excellent customer service.

EMMANUELLA A. 
Rating:
5.0

Customer did not leave a comment.

Keneth B. 
Rating:
5.0

Customer did not leave a comment.

NICK C. 
Rating:
5.0

Great customer service.

Michelle G. 
Rating:
3.0

I'm pretty sure a 15' uhaul gets more than 6 mpg. I did not leave it running in idle at all. I was fine with the overall price, I just think it should be more transparent. If you aren't making enough money then you clearly need to raise your rates.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

I would recommend checking the trucks before or after use due to the truck I rented having cigarette ashes in it. Also having wifi for after hour drop off due to the location I rented from not having any cell service to do the return on line.

NADIA R. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
3.0

Customer did not leave a comment.

ANN C. 
Rating:
5.0

Have larger trucks available.

STEVEN M. 
Rating:
1.0

I rented the $19/ day 1 bedroom vehicle with $21 extra insurance. I assumed I would pay about $150 total for a few trips to the dump and back/ forth to storage. I had it for mostly one day, and returned it the next day 3 hours after the previous day check out time. I was still charged two days. It was also $1.89/ mile with no included mileage. All said and done, I paid $245 for a 19.99/ rental I had for 27 hours. This is a big ripoff. Go rent a truck or oversize SUV from Enterprise and save yourselves up to $100. Avoid the ushaull at Clock Tower Self Storage at all cost

James M. 
Rating:
2.0

I got charged for an after hour drop when I told the gentleman that I might be dropping off after close. He said no problem just drop the key in the box

Fazle R. 
Rating:
2.0

When dropped off the parking lot was dark none of the lamps were on in parking lot and was difficult to see and park

Miriam L. 
Rating:
5.0

The gal was very help and more than understanding and encouraging when I came in destructed and overwhelmed with moving my things. I'm so grateful for people like her. Thank y'all.

jamie S. 
Rating:
5.0

Awesome

RAJEEV A. 
Rating:
5.0

Heather was the best I've seen at getting. You in and out with little time wasted. Thanks Heather.

EDDIE B. 
Rating:
3.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

All went very smoothly

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Heather was absolutely Great! Very helpful and very friendly. Equipment was ready when we arrived.

WILLIAM R. 
Rating:
5.0

Gr8 service!

Richard E. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN F. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

AMANDA T. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
4.0

The in-store wait time was 7 minutes even though no one else was in the store; and that's because only one person works there. If that person is busy, there is no back-up support.

TEE-LEE T. 
Rating:
5.0

Customer did not leave a comment.

Roderick G. 
Rating:
4.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
5.0

Couldn't imagine it being easier than it was. Maybe 10 minutes from arriving to leaving in a truck.

DAWN S. 
Rating:
4.0

Very nice staff

CATHERINE MARY S. 
Rating:
5.0

Everything was amazing.

PHILIPPE S. 
Rating:
5.0

Thank you great value and service

JEFFREY MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

ALETHEA W. 
Rating:
5.0

Customer did not leave a comment.

ROBYN M. 
Rating:
5.0

The service agent at this location was exceptional. She helped me in every way possible, offering me water, meeting me outside when I returned the truck, and was genuinely concerned about my well-being. I am handicapped and she was just plain GREAT.

VARD W. 
Rating:
5.0

Customer did not leave a comment.

Emilio D. 
Rating:
5.0

The truck was in serious need of maintenance. The throttle stuck rude open and drank gas like I've never seen before. It was damaged snd not Clesn. Highly disappointed not in the location but in uhaul itself.

Yvonne T. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
4.0

Not all equipment ordered was present, but truck was fine.

Molly B. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

The customer service rep was a nice man. Although it seems that I was charged a lot more than quoted. Yes I was a few miles, like 7, over but I spent $60 trying to get the gas to where it was, but since the gas gage wasn't working I over filled it and did not get any credit for that. I returned it really early with no damage. And yet still charged over $100 for 3 hrs of usage. Won't be going back there.

Christopher P. 
Rating:
4.0

The vehicles are a little grungy, but the costumer service is Terrific!

MARY P. 
Rating:
3.0

Van was previously used to transport livestock & smelled ‘shitty.' Customer service was fantastic!

MARY P. 
Rating:
3.0

The associate that helped me in the front office was awesome, super nice and helpful. The truck I setup for was not available (10ft), so the truck I was guaranteed or get $50 was not there. I was upgraded to the 15ft, which was an absolute piece of crap that was dirty and I'm sure cost me more in gas. All in all, the front office was great, the rest will make me question ever coming back to uhaul.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY G. 
Rating:
5.0

Customer did not leave a comment.

LOLITA J. 
Rating:
5.0

Keep gas in the truck (was empty) Clean windows. In fairness truck returned after hours the night b4 and I picked up early am. Previous renters left truck dirty.

Laurel R. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

This person was right on top of things and very helpful and friendly. I would definitely recommend this location to other customers.

RICHARD CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
2.0

Thé staff was extremely helpful but I am not satisfied with the change of locations multiple times

kyla S. 
Rating:
4.0

do not over-charge for mileage like this last rental did. website has 1.39 per mile then the contract at the store and the invoice were billed at $1.89 per mile. I only drove the truck 36 miles but the overcharge was $18.00

HOWARD ERNEST C. 
Rating:
3.0

Not too thrilled about the mileage increase and the rental was not cleaned before I picked it up! Dirtier vehicle and higher prices 😐

COURTNEY E. 
Rating:
5.0

Maybe the dash board shouldn't be lit up like a Christmas tree

AMANDA W. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

IRENE S. 
Rating:
4.0

All was good

JACK B. 
Rating:
4.0

Nothing, Truck was clean and worked great could of used a few more options on the truck, like CD, Cruise control, etc but it worked fine thanks

MARK C. 
Rating:
1.0

None, won't be using uhaul again.

CHASE L. 
Rating:
5.0

Customer did not leave a comment.

SUNSHINE K. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Ty for assisting with my needs

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Customer did not leave a comment.

JACK E. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

ERIC MICHAEL V. 
Rating:
1.0

I went to the location and they had no trucks. Went to a second location and they only had a small truck.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer service was outstanding!

Mary Z. 
Rating:
5.0

The female attendant that help me was the most knowledgeable and nicest person i have ever met! Thank you so much clock tower storage uhaul!

Aaron C. 
Rating:
5.0

Allow the after-hours return process to be completed referencing the unit number.

MICHAEL L. 
Rating:
5.0

The gentleman was very welcoming.

ALHAGIE M. 
Rating:
5.0

Heather made the experience easy! Thank you for your help and understanding on the phone and in person.

Karen P. 
Rating:
3.0

Customer did not leave a comment.

danielle C. 
Rating:
1.0

He lied to me. Told him in advance that there were issues, traffic, etc. Told me not to worry about the extra day/late charge. But I was charged. Bullshit.

RUTHERFORD B. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

I like having my storage unit there and recently rented a truck to do some moving. When I returned it I had accidentally filled the truck up with gas (wasnt paying attention) . So instead of putting like $15 dollars in the truck I put $54. When I called to see if they would make an adjustment in say my miles I was told there was nothing that could be done. So I borrowed a truck to pick up a dresser from monroe to bring to Lynnwood and in total it cost me $200!!! I would not recommend renting a truck from this facility as the price of $1 per mile seems like a lot and they were not willing to adjust my final bill but were happy to keep a free half a tank of gas. Enjoy the free gas!!!

Darrnell T. 
Rating:
4.0

Kevin was great, very helpfu

CATHERINE C. 
Rating:
3.0

You all owe me the 50.00 reservation guarantee. My original reservation was double booked and we had to reschedule. We had to rebook for a few days later. Please check the history and grant the 50.00. Thank you. The Clock tower storage employee was very apologetic and nice.

PATRICK CYRIL F. 
Rating:
5.0

This location was the best yet. The truck transmission though needs work sounds bad.

Chris Z. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
3.0

Customer did not leave a comment.

Courtney K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN LESTER I. 
Rating:
5.0

The phone-based check-in process for after-hours return is bad. I could not make it work after 20 minutes of trying. I don't see why it is necessary to allow the app to get my location, or why it needs a photo of the odometer and fuel gauge - the vehicle was parked 20 feet from the office and it would take the office person 30 seconds to verify. The rental was a great experience until that frustrating time at check-in.

Timothy S. 
Rating:
5.0

Send email receipts in a more timely manner.

Richard E. 
Rating:
5.0

The agent Kevin was very professional and everything went smoothly.

KEVIN H K. 
Rating:
5.0

It was really expensive to rent a truck. I've never been charged for mileage before....

Vickie L. 
Rating:
5.0

Only 2 issues: 1. The truck smelled seriously like cigarette smoke, which is disgusting to say the least. 2. The back bed area was not clean. There were minor - the truck drove/handled well and served its purpose.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
5.0

Staff very helpful and professional.

Tom G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top