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Katie G
Customer Reviews for RELOAD Out West Outdoors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one mentioned mileage limit and I was charged almost 12 dollars for excessive miles. I think that's bullshit
John vVery friendly. Truck drove just fine.
travis hEasy.
Darren VThey were closed when I was to return it but they called me Saturday afternoon and in destabilize told me where to park and gave me a phone number in case I had any troubles
Andrew LService was great
lawrence cPlenty of room to drop off
Shaun NNone it was great!
Sean AOutstanding customer service
Jeff SThe truck leaked oil all over my driveway. I'm in the process of moving and selling our house.. This rental created more work and made my driveway look gross.
Rashell SReally saved us being available such short notice. Would use again.
Luis VGreat customer service super friendly and helpful
Brian mDo not be condsenduring the conversation
Pamela RThey do not seem to be up to grade for handing uhaul products.
Robert MThe owner of the business extremely unprofessional. I have rented trailers all over on this side of the treasure valley without any issue at all, for the past 4 years! Have been waiting for a response from the marketing manager for the area.....highly disappointed in U haul will continue contact until resolved.
Shannan MVery Professional. easy to get rental. Easy to return
James Dgreat store!
david fSignage was small and qith sunsetting it made it hard to see.
Julio Downer was rude
Rod SThe truck was recently returned with the AC not working, I was informed and chose to use it for my short rental and I was fine. I appreciated the service I got at this site. Thank you!
Pamela SThe owner/ operator of this location was friendly, helpful and made a sale to me for the insurance- good for business. Round of applause; thanks again, y’all.
Cory MTruck ran great
Brian KService is great 👍
James DWe were told the rental would be available @ Vale Trails RV. Other then this, all was great.
CURTIS WVery professional courteous. Thank you.
JERLEEN KChanged our pickup location from Boise on Friday4/22 to Ontario on Thur 4/21. Very inconvenient and had to change our plans significantly. Not sure why we were charged for three days when had the trailer for 26 hrs.
Larry HFriendly service
Karla HThe rep at this location did not know how the tow button functioned. It would have been nice if she could have walked me through that. But overall - very professional and kind. Truck was ready on time and she even started it for me while I was finishing the paperwork so that it would be heated and ready to go.
Kendra VWe were very pleased with the entire overall process. Dave checked us in and processed everything to perfection. The truck was in fine condition, ran perfectly and it completed our task as planned. Thank you so much for being there in our community when needed!
Jim CFast and friendly service
jack sGreat customer service and would highly recommend I’ve rented threw other U haul company’s and haven’t had the best experience but this one was top notch and will be back in the Future.
Juan GNone at this time.
John BI absolutely will tell people NOT to go to this U-Haul location for MULTIPLE reasons. 1- Guy was rude and had an attitude the entire time when picking up U-Haul. 2- I was charged an extra $5.00 cleaning fee when the truck was cleaner than when I picked it up. Only moved cardboard boxes and there was nothing left in the truck. 3- Got a rude phonecall that my personal vehicle was not in a spot they liked it, even though it was directly in front of their business and their parking spots weren't marked, so I had to drive back in the middle of moving so I could move my vehicle over "2 spots"
Alan WEmployee was rude and said he would charge $5 to sweep out 2 pieces of dust- the truck bed was cleaner than we got it. He said if you want a receipt you will have to wait in line with others checking out trucks. Horrible service . We will let people know how rude this location is.
Ronald BThe owner seems like some redneck hick with a gun on his side, and had to fill out a bunch of paper work that I thought was already completed online. Luckily I had a back up address in my wallet because my phone had died and it was possible to power it up there.
Wayne FIt would be nice to have a little bigger dollie.
David WWe reserved for a pickup in Boise. We had to drive an hour to Ontario. Same problem when we reserved trucks earlier in the year. Equipment is never available at the reserved location
RANDALL TTrailer was dirty inside and needed swept out before we could use it.
Dan HWas asked to hook up the trailer myself, residual mud still inside trailer, was told being difficult for asking for a physical copy of rental contract, and general unprofessional manners
MARK GGreat location. Great service. Everything went fine. One of my best experiences with renting U-Haul equipment. Thanks!
Matthew GUhaul delivered the trailer to our site, we did not visit the location.
Jason CTook forever to release the truck to my son, which was agreed upon by local vender! It set my move day back by almost 2 hours!! No one was happy with that! The lady my son talked to to set up a new account, however, was very nice!
Jacob TNo live person on the premises until 10 a.m.
Steve W